PERSONAL PROFILE AND SUMMARY OF QUALIFICATIONS' STATEMENT

My innovative, solution-focused IT professional with over 14 years experience in enterprise information systems, network/system administration, integration and support experience, as well as military logistical background has equipped me with the ability to develop new insights into situations question conventional approaches encourage new ideas and innovations and design and implement new or cutting edge programs, technologies and processes

COMPUTER INFORMATION TECHNOLOGY SKILLS

Proficient in use of most major computer systems, information systems, spreadsheet applications, graphic and presentation applications, and word processing applications, including but not limited to: VMWare ESX 3.0 and 4.0, VSphere Client, Windows Server 2008 R2, Microsoft Exchange Server 2007, IOMEGA Network Area Storage, Symantec and McAfee Antivirus, Microsoft Software Update Service, Microsoft Sharepoint Server 2007, Manufacuting Execution Systems MES Systems Visual Basic, ASP, Visual C , and Visual C , SAP SD, PP and MM Modules Windows 98/ME/2000/XP/Vista/Windows 7 Microsoft WordPerfect Microsoft Office Suite: MS Word, MS Excel, MS Access, PowerPoint MS Publisher

PROFESSIONAL WORK EXPERIENCE

Lead Desktop Engineer

Confidential

• Act as an escalation point for the resolution of end user request - ensuring both accuracy and timely closure of issues.
• Design, validate and implement strategies for improving current mobile and desktop systems.
• Deliver desktop solutions through Microsoft SCCM 2012 R2:
• OS imaging Ghostcast Server
• Asset management
• Packaging of end user applications
• Day-to-day systems management and reporting
• Create standard OS image for global use.
• Provide exceptional service delivery to all customers, internal IT staff and executives inside and outside the organization.
• Act as a technical lead for the Service Desk team
• Develop, maintain and review standard operational procedures.
• Works closely with other IT teams and acts in leadership roles on projects
• Management of Mobile Devices
• Management of virtualized desktop environments
• Engineer, manage and maintain a SCCM/SMS infrastructure with over 4500 nodes.

Senior Functional Analyst / Project Manager

Confidential

• Served as Senior Functional Analyst/Project Manager for BUPERS 074 Project Management Support Branch PMSB in the BUPERS 07 CIO's office supporting the Manpower, Personnel, Training and Education MPTE , Navy Personnel Command NPC to include the recommendation, planning, selection, development, acquisition, implementation and support of new and existing software IT applications, business systems and policies.
• Project Management: Provide project management support for Navy projects supporting requirements affecting Navy personnel systems. Follow principles supporting project life-cycles, to accomplish organizational strategic goals. Generate project documents like: Business Process Maps, Business Architecture Documents, Software Requirements Specifications, Functional Requirements Documents, Test Evaluation and Master Plans, Risk Management Plans that detail contingency/mitigation strategies, and Test Summaries, based on scope and complexity of project, to manage, track and monitor cost, schedule and performance. Documents include charters, vision statements, Plan of Action and Milestones POAM for multiple projects concurrently. Provide guidance and assistance to members of project management team. Facilitate communication between requirements teams, project stakeholders and service providers. Assist senior management in determining policies and guidelines. Provide Senior Leadership project status updates and brief external organizations on Project Management Support Branch function, status and purpose. As Project Manager, worked with the following DON areas to include: eFRWDS-Dependency Application and Record of Emergency Data Extension Controls, Validation, and Reporting RIS 52 Statement of Service Support RIS 13 ,
• Defense Finance and Accounting Services DFAS , Bureau of Medicine BUMED , Commander Navy Reserve Forces CNRF , Navy Personnel Command NPC , PERS-32 Performance and Evaluation, PERS-331 Quality Data Management and other echelon II organizations working on applications and systems like: NAVFIT98A, Flag FITREP, Web NAVFIT, NPARS, Continuum of Service, Navy Electronic Separations/Retirements, and Electronic DD214 to streamline and increase accuracy.
• Requirements Management: Organize and facilitate focus groups in support of business process documentation, including definition of as-is processes and identification of functional requirements and use cases, and determination of scope. Provide support and assemble documents required for Business Case Analysis BCA . Participate in Business Process Re-engineering BPR for support of new development initiatives voted on and ranked by the Functional Review Board FRB . Working knowledge of the following DON systems: Inactive Manpower Management Information System IMAPMIS , Navy Standard Integrated Personnel System NSIPS , Officer Assignment Information System OAIS , Enlisted Assignment Information System EAIS , BUPERS On-Line BOL , Flag Fitness Reporting System FLAG FITREP , Reserve Headquarters System RHS , Navy Enlisted System NES , Officer Personnel Information System OPINS , Permanent Change of Station Obligation and Expenditure Management System POEMS , Corporate enterprise Training Activity Resource System CeTars , DON Application and Database Management System DADMS .
• Management Support: Gathered appropriate information for emergent tasks supporting senior level decision forums, including data calls, quick turn-around analysis, development and delivering information/decision papers/briefs, or participation in cross-functional and cross-divisional teams. Prepared and presented research findings, conclusions and project status updates in required high-level briefings.
• Customer Support: Served as customer relationship manager, providing functional continuity in understanding and assisting with potential business needs. Proactively interface with internal/external customers providing assistance with defining, documenting and submitting business needs, for higher level prioritization. Liaison and collaborate internally with other BUPERS 07 workgroups, with external organizations, and other military uniformed services to include: U.S. Department of Labor, Dept. of Veteran Affairs, U.S. Marines Corps, and U.S. Air Force. Developed systems and business policies that work to alter business processes and devising ways to apply existing system resources to additional operational requirements based on research and conclusions drawn from interviews with subject matter experts.
• Technical Expertise: Utilized PMBOK-Fourth Edition Project Management Methodologies in a lead analyst role from kick-off meeting, requirements gathering through Post Implementation Review. Utilized MS Project and MS Visio to plan, prioritize, manage and track required project timelines and map a visual understanding of current and future business processes. Utilized DADMS and DITPR-DON systems to research the inter-relationship between BUPERS portfolio to ensure that enhancements or modifications do not negatively affect associated applications or systems. Familiarity with Navy Information Assurance policies and procedures.

Information Technology Business Analyst

Confidential

• Liaison to the Container Division, Information Technology Solutions Services ITSS and other IT groups to coordinate the delivery of information technology solutions to the business
• Sustain Manufacturing Execution System applications used for planning, scheduling, inventory management, capacity planning, and manufacturing and coordinated any new business requirements or projects for these supply chain areas
• Manages IT Projects and track deliverables utilizing IBM Rational Portfolio Manager and the Project Delivery Process and Front End Loading Analysis stages
• Works with Information Technology Services Solution Delivery Managers to deliver projects and enhancements for the Container Division
• Work with the business to gather and document the requirements for business requests
• Work with ITSS and the business to document the functional specifications for all approved KIWI requests.
• Perform functional process analysis, design, and testing of new and existing business processes
• Liaison to vendor specific applications to ensure functionality meets business objective and requirements
• Trains users on best practice usage of applications after enhancements and/or upgrade revisions HRMS, BOCS, KIWI, FFF dashboard , etc., ensuring training programs are developed and maintained
• Serves as vendor liaison for 3rd party applications monitors performance to requirements and contractual commitments initiates changes, enhancements to change management board, monitors progress and manages pre-Beta testing before rollouts
• Work with the business and IT to develop User Acceptance Test UAT plans, scripts and coordinate User Acceptance Testing UAT .
• Provide expert support for the roll-out of new systems, projects and enhancements
• Assist Enterprise Architecture and ITSS in defining and keeping current with various application Roadmaps and product life cycle
• Setup and configure Microsoft Enterprise MSQL2008, Server 2005 infrastructure in support of Arden CAD application program used by the design center
• Manages contractor and vendor resources in relationship to access control

Application Support Analyst Manufacturing Execution Systems

Confidential

• Troubleshoot connectivity issues with IBM Terminal Emulation software that connects our Windows users in the Container Division to applications on IBM Mainframes such as IBM 3270 and IBM AS/400 5250
• Develop and keep updated KIWIPLAN support documentation for IP IT to use to resolve plant issues
• Create customized reports in KIWIPLAN database using tools such as: MS Access, Excel and Crystal Reports 10 Tools
• Create connections to the KIWIPLAN ISAM and MySQL databases through ODBC data sources
• Utilize UNIX/Linux operating systems to perform administrative functions covering KIWIPLAN directory structure, toggle file maintenance, database maintenance and menu creation, and create user accounts and passwords
• Perform application upgrade on the Linux Servers as needed
• Provide technical support for MES Manufacturing Execution System KiwiPlan by installing, upgrading, troubleshooting and documenting hardware, including but not limited to, network servers, switches, and printers

LAN Admin / Desktop Support Analyst

Confidential

• Utilize Active Directory to manage OU's, user accounts, and user profiles in Windows Server 2003
• Responsible for ensuring all computer programs in company use are properly licensed using AD Sites and Services, adhere to company standards, and are operational and functional at all times
• Expert knowledge in Windows Server 2003, XP, and Active Directory
• Utilize Windows Server 2003 Active Directory Users and Computers for account creation removal, assign security permissions
• Evaluated and recommended purchases of computers, network hardware, peripheral equipment, and software
• Installed and configured Cisco switches and routers 2800, 3750, 6500 series platforms at International Paper manufacturing facilities
• Troubleshot and resolved network related issues to support daily needs of business

Desktop Services Engineer Information Resource Support Analyst

Confidential

• Provided network and desktop support for over 800 clients in a Novell Netware environment
• Analyzed and resolved desktop, laptop, printer, peripheral, hardware and software problems including desktop network connectivity issues
• Performed software/hardware installations, system upgrades, NAV installations and updates
• Provided remote support via Console One/NW Admin
• Utilized the REMEDY database for call/ticket tracking
• Utilized Symantec Ghost software for backing up/restoring user's data

Import Specialist

Confidential

• Worked closely with U.S. Customs to ensure invoices and files had been cleared for international delivery using FedEx system such as FAST, FNI, IMS and SELECT systems
• Examined, classified, and appraised imported merchandise according to federal revenue laws, in order to enforce regulations of U.S. Customs Service
• Examined and appraised merchandise and accompanying documentation according to import requirements, considering legal restrictions, country of origin, import quotas, and current market values
• Determined duty and taxes to be paid on imported merchandise, considering its HTSUS classification and value
• Notified U.S. Customs for particular import inspections, or when apparent import violations or regulation was of concern
• Rated the Manifest and either issued or denied permits to release imported merchandise for delivery, depending on importer's meeting legal requirements
• Determined whether items were Section 321, needed Quota Entry, or classified as a Formal Entry over/under a particular dollar amount