SUMMARY

• Over 5+ years of experience in business analysis across various domains like banking, insurance, and healthcare.
• Excellent training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation & communicating with users.
• Good noledge in creating test plans, UML diagrams, flowcharts, screen mock - ups and systems requirements specifications.
• Experience with claim process and adjudication in the Medicare, Medicaid, and private insurance sectors.
• Strong Business Analysis Skills including in depth noledge of Software development Life Cycle (SDLC), having a thorough understanding of the various phases like Requirements, Analysis/design, development and testing.
• Strong skills in performing Data Analysis, Risk Analysis, Impact Analysis, Writing Test cases for user acceptance testing, gathered functional and data requirement and analyzed workflows.
• Analyzed and synthesized results from Joint Application Development (JAD) sessions and transformed into Business Requirement Document (BRD).
• Good noledge in health insurance portability and accountability (HIPAA) 4010 and 5010 regulations, strong experience transacting with Healthcare EDI Standards - ANSI X12 v 4010, 835/837, 276/277 and HR-XML formats.
• Worked on requirement for acnoledgement transaction set TAI and 999.
• Proficient in Relational database management system (RDBMS) and worked with different data repositories such as SQL and MS Access.
• Highly proficient in developing Use Cases and extensively used MS Visio on creating Activity/ Use Case Diagrams, Business Process Flow diagrams and etc.
• Organized, attention to detail, self-motivated, personable, multi-focused and ability to meet project milestones and deliverable date.
• Good noledge in reviewing Test Procedures, creating Test Plans and Detailed Test Plans for UAT and Test Scenarios, defining test cases (system and integration), reviewing and maintaining and Executing Detailed Test Scripts for UAT.
• Strong experience in conducting Manual Testing and User Acceptance Testing (UAT) and documentation of Test Cases.
• Strong experience in using methodologies such as Agile, Waterfall, MS Visio and UML.
• Good Communicator, fast learner, well Organized and enthusiastic team player.

TECHNICAL SKILLS

Operating Systems: Windows Family

Documentation: MS office, MS word, MS Excel, MS power point, MS Visio

Web Technology: HTML, CSS.

Methodologies: SDLC, Agile / Scrum, Waterfall Model.

Database: Microsoft SQL Server, Oracle, MS Access

Environment: Microsoft Windows XP/7/8/10, .NET, SQL Server 2012, Visual Studio 2010

PROFESSIONAL EXPERIENCE

Confidential, Conway, AR

Business Analyst

Environment: Oracle, UML, HIPPA EDI, Windows, MS office Tools, MS Visio, UAT, Facets.

Responsibilities:

• Gathered business requirements from the end users and reporting team.
• Participated in the entire life cycle of the project, which involved understanding scope of the project, functionality, Data Modeling, documentation of technical architectural design and complete development.
• Performed Positive and Negative testing, Box testing, and End User testing.
• Conducted Walkthroughs and User Acceptance Tests (UAT) and worked closely with the UAT personnel to both ensure that their needs are met.
• Analyzed HIPAA 4010 and 5010 standards for 837I/P and 835 EDI X12 transactions, related to providers, payers, subscribers and other related entities
• Review the test cases based on the Change Request document.
• Write Test Cases in excel sheet and executed Test Cases and logged defect.
• Involved in Defect tracking-assigning defects to the developers and making sure defects are fixed and retested and closed out.
• Developed Traceability Matrix to track requirements during the testing Phase.
• Assisted informational needs in mapping of Test Cases by the help of Quality Center.
• Created test scenarios, test cases and test data for member module.
• Executed the regression test cases manually before it was handed over to UAT.
• Actively involved in documentation of UAT (User Acceptance Test), Functional Test, Integration Test Scenarios and Bug Log.
• Involved in extraction of data from various sources like flat files, Oracle and SQL Server.
• Involved in Back end testing to write the SQL queries and execute the queries.
• Constructed Test Design, Test Cases and involved in creating/updating Test Summary Report
• Participated in Automated regression and Non-Functional test plans.

Confidential, Wilmington, DE

Business Analyst

Environment: Windows, MS Visio, Quality Center, SDLC, Agile, MS Project, SQL, Oracle, MS Suite.

Responsibilities:

• Assisted Project Management and other business service departments in planning, implementing and monitoring complex projects.
• Conduct Gap analysis between the current system and new requirements to be implemented thereby mapping the business requirements to the application.
• Assisted in preparing Scope Document by analyzing various business domains interdependencies, end to end business processes of claims adjudication, various business domain scope statement, current business flows and current system documentations.
• Prepared high level and detailed system requirements document for the application
• Involved in daily SCRUMs to determine the status of project and impediments, if any.
• Involved in sprint planning session to identify the features and functionalities that should be achieved by the new application.
• Designed and Internet based application and managed the business and Design Specifications in the business specific works.
• Write high level and low-level business requirements and design mockup screens for the application.
• Analyzed and existing data model and provided suggestions and recommendations.
• Validate the requirements and mockup screen designs of new GUI for internet based application with the product owner and other stakeholders.
• Worked with the business team, development team and the quality assurance team to ensure that desired functionalities will be achieved by the application.

Confidential

Business Analyst

Environment: GAP Analysis, JAD, RUP methodology, MS Visio 2010, MS Project 2010, UAT.

Responsibilities:

• Authored BRD with business teams. Extracted, discussed and refined the business requirement from business users and team members.
• Drafted FRD by interacting with the development personnel and technical architects.
• Responsible for addressing diagnosing and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Translated customer/client needs into new features and new services.
• UI/graphics teams to define the sequence of screen presentation (HTML), user interaction and system responses to meet business needs.
• Coordinated with UI/Graphics teams for noledge and content management.
• Performed extensive requirements analysis and requirement gathering including Data analysis and GAP analysis.
• Conducted document analysis and JAD sessions to reduce the Scope Creep and document analysis in requirements elicitation.
• Worked on all phases of life cycle using Rational Unified Process (RUP) methodology.
• Creating and managing Project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Used MS Visio for flow charting, process model and architectural design of the application. Used MS Project for status reporting and project planning.
• Interacted with the QA developers on resolving the reported bugs.
• Conducted Walkthroughs and User Acceptance Tests (UAT) and worked closely with the UAT personnel to both ensure that their needs are met.

Confidential

Business Analyst

Environment: Windows XP/2000, UAT, MS-Word, MS-Project, MS-Office, MS Visio, UML, MS Office Tools.

Responsibilities:

• Documented, and elicited business requirements from product owner by writing and managing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables in MS Word.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Participated in sprint planning, daily scrums, retrospectives and sprint reviews.
• Worked in Agile methodology.
• Analyze and design Use Case diagrams and workflows using Visio.
• Defined project milestones, schedules, monitored progress and updated plans using JIRA.
• Assisted QA to develop test plan and test case.
• Provided business support to conduct User Acceptance Test (UAT).
• Participated in the logical and physical design sessions and developed design documents.
• Assisted developers in creating Class and Sequence diagrams to depict workflow.
• Assisted scrum master in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly.

Confidential

Business Analyst

Environment: Windows XP/2000, SQL, MS-Project, MS-Office, MS Visio, UML, MS Office Tools.

Responsibilities:

• Attended meetings with senior businessanalyst, managers and understood various business process and functionalities in detail.
• Clarified client requirements, business needs and project objectives via feedback sessions and client meetings, in collaboration with all stakeholders.
• Prepared functional prototypes and presented them to business stakeholders and senior businessanalyst.
• Prepared UML use case diagrams and sequence diagrams using MS Visio.
• Prepared unit test cases and presented to senior businessanalystfor review.
• Regularly interacted with senior businessanalystto update development progress.
• Prepared presentation and walked business stakeholders through modules.
• Resolved issues rose during user acceptance testing phase.
• Developed weekly status updates to be submitted to project manager.