SUMMARY

• Having over 7 years of practical hands on Business/System Analyst experience, I would like to use my technical and interpersonal skills to continue helping organizations state and articulate the business needs, define and analyze the application functionality and design, maintain exchange of thoughts and needs within the organizational setup, evaluate financial performance and economic viability and make sure the product meets the expectations thus allowing the business to attain customer satisfaction and trust with utmost efficiency.
• Hands on experience Gathering Requirements, conducting JAD Sessions with senior level company officials to gather requirements for documenting project functional specification.
• Experience and understanding of software development process including Software development life cycle (SDLC), Agile (Scrum) development process, and Iterative Development Life Cycle.
• Experience in creating and maintaining the Requirements definition documents that included Business requirements, System Requirements, Functional Specifications, Use Cases and the System Design Documentation.
• Excellent knowledge in developing Use Case diagrams, Activity diagrams, Context diagrams, Sequence diagrams, and State Chart diagrams.
• Strong Management, Execution and Documentation skills.
• Scope identification and requirements gathering via meetings, interviews, interface analysis, research, etc.
• Setting up the functional and nonfunctional requirements to meet the business requirements and expectations.
• Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle, understanding the workflow concept, ability to gather and document the 'As - Is' and 'To-Be' system processes.
• Performed workflow analysis to analyze operational efficiency and set up parameters to improve the same.
• Maintain channels of organizational communication and acting as the point of contact between teams.
• Implemented and executed well laid verification and validation process to coincide requirements and actual development. Subsequently conducted GAP analysis.
• Identified and mitigated project risks.
• Set up UAT environment. Prepare test scenarios, test cases, and executed tests to test the functionality of the application.
• Participated in change management with the upper management. Developed traceability matrix for requirements and functionality.
• Participated in tracking and resolving bugs and issues per priority and severity.
• .Interactive presentations to clients and management to present ideas and functionality.
• Interacted with all levels of the project development team, from end users to Software Architects, Technical Lead, Database Administrators and System Administrators.
• Excellent organizational, interpersonal, communication, written and documentation skills with good process management skills along with ability to gather requirements to bring out quality product
• Excellent analytical and problem-solving skills with ability to handle multiple tasks effectively and quickly master in new concepts and subjects.
• Highly motivated team player capable enough to work and lead within a team environment besides being capable to work independently.
• Creative and Aggressive person capable of forming and maintaining positive and productive team environment with integrative thinking skills.
• Strong business analysis skills and thorough understanding of full SDLC

TECHNICAL SKILLS

• Rational Requisite Pro
• Microsoft Visio
• Quality Center
• Agile Scrum
• JIRA
• SharePoint
• DOORS
• StarUML
• SQL Server (SQL)
• Toad for Oracle
• Iterative Development JAD/RAD

PROFESSIONAL EXPERIENCE

Confidential, Washington DC

Sr. System Analyst / Scrum Master/ Business Analyst

Responsibilities:

• Utilize Agile Scrum Methodology to quickly achieve business process and software updates.
• Lead daily Scrums to determine the status of the project and impediments, if any.
• Lead the sprint planning meetings to identify the tasks for the sprint and getting team members acceptance/commitment for the assigned tasks.
• Lead the Sprint review meeting with the team and stakeholders to review the achievements from the sprint and get approvals.
• Advise product owners and teams to improve their ability to create good product backlogs.
• Actively assist in the acceptance and validation of the stories by testing the delivered stories.
• Build a strong relationship with the client group, internal and external, to understand, document, and deliver the analytical and reporting solutions required.
• Conducted one on one interviews with high level management team and participated in the JAD session with the SME’s.
• Facilitate JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team. Work closely with stakeholders and SME’s for requirements gathering.
• Involve in sprint planning meeting to identify the tasks for the sprint and getting team members acceptance/commitment for the assigned tasks.
• Involve in Sprint review meeting with the team and stakeholders to review the achievements from the sprint and get approvals.
• Identify the requirements that go in each sprint, collect them in the sprint backlog and collecting and managing the requirements that are not part of the current sprint into the product backlog.
• Requirements gathering and analyzing of the various work streams by meeting with the business user and baselining the details.
• Lead and facilitate cross-functional teams for technical and non-technical system requirements.
• Gather requirements for visual modeling using Unified Modeling Language. Prepare detailed Activity Diagrams to describe the user story flow and dynamic behavior of the system.
• Create use stories, process flow diagrams for source to target operations.
• Create mock-ups of client facing web portal screens.
• Work closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for resolution.
• Coordinate demo workshops to Business Managers, Business Users and demonstrated the entire functionality of the product.
• Work closely with the UI to model the screens, which met user defined requirements, organizational and regulatory standards.
• Validate the requirements and mock-up screen designs of new GUI for web based application with the product owner and other stakeholders.
• Involve in creating and running UAT test cases and test scripts. Also, generated reports for UAT test cases.
• Involve and support the QA team in fixing up the open defects in JIRA by working with the current business processors and developers.
• Conduct training sessions for the end users and documented various training manuals.

Environment: Agile Scrum Development, UML, Microsoft Outlook, JIRA, SQL, Share Point, Microsoft Office, Microsoft Visio, MS Project, MS Word, DB2, PL/SQL, XML, DOORS

Confidential

Lead Business Analyst / Scrum Master

Responsibilities:

• Involve in several projects to improve Hyatt’s existing Enterprise Content Management (ECM) Platform, and the Client Facing Application.
• Utilized SDLC iterative development methodology to configure and develop process, standards and procedures.
• Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business workflows and task analysis, and to determine whether any current or proposed systems are impacted by the new development efforts.
• Followed UML based methods using Rational Rose to prepare data flow diagrams, use case diagrams, activity diagrams, and sequence diagrams.
• Performed requirements gathering and analysis, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Gathered business requirements, analyzed data/workflows, and defined the scope.
• Defined the timeline for gathering business requirements, making calendar and sending invites to relevant stakeholders.
• Involved in identifying risks associated with the project and help finding strategies to mitigate the risks identified.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and conducted document analysis.
• Participated in the walkthrough sessions on the screen mock-ups of the proposed product with Business Managers and Business Owners.
• Organized End-To-End training to the Business Owners, Business Users and Business Managers on new functionalities during the UAT phase.
• Attended meetings with clients, management team, and developers to discuss major defects found during testing, enhancement issues, and future design modifications.
• Initiated the UAT, client acceptance testing, interface testing and regression testing before the release of the product.
• Created screen mock-ups using Microsoft Visio to review the requirements and provide feedback on the screen design. Also used SnagIt to create ad-hoc screen mock-ups to review with the users.
• Participated in defect review meetings with the team members. Worked closely with the project manager to record, track, prioritize and close bugs. Used JIRA to maintain versions between various stages of SDLC.
• Identified end to end requirements for all systems and business units that may be impacted by the project.
• Worked on listing the required stakeholders for the project and got signoff from all departments to confirm participants.
• Worked with customer’s internal business processes and developing detailed analysis of how to effectively manage deployment batch process.
• Established and maintained traceability matrix until business requirements were signed off.
• Conducted walkthrough and lead work sessions.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Performed defect tracking and change control procedures using Rational ClearQuest.
• Client interaction, managing artifacts, problem resolution, escalating issues, manage testing, prioritize projects, gather estimates for time and cost, deal with ongoing challenges etc.
• Demonstrated interpersonal and leadership skills and had the ability to work and inspire others in a multi-functional team environment.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.

Environment: Iterative Development, Java, SQL, Oracle, MS Office, UML, Rational Rose, Rational ClearCase, Rational ClearQuest, MS Visio, MS Project,, IBM-Web sphere, MS Project, Windows 2000, JavaScript, Doors

Confidential, Bethesda, MD

Senior Business Analyst / Scrum Master

Responsibilities:

• Successfully used Agile Scrum Method for gathering requirements and facilitated user stories workshop.
• Documented user stories and facilitated story point discussions to analyze the level of effort on project specifications.
• Trained and coached a development team of 6-8 and management team to utilize Agile methodology with Scrum.
• Worked with product owners on artifacts such as product backlog and sprint backlog.
• Helped product owners come up with set of stories for better understanding for estimation and development. Worked with them to prioritize the requirements for upcoming sprint.
• Produced project documentation including functional and non-functional requirements, project plans and teamwork assignments. Directed and monitored work efforts on a daily basis, identified resource needs, performed quality review and escalated functional, quality, and timeline issues appropriately.
• Developed flow diagrams for business process of the company, user interface wireframes and mock-ups using Microsoft Visio.
• Worked closely with SMEs by conducting JAD sessions to allow stakeholders to communicate their perspectives, resolve issues, and reach agreements. Identified and analyzed the core requirements and key features of the ongoing project.
• Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements.
• Performed extensive GAP analysis to identify the business rules and determine the risks and assisted the project manager in budget and resource planning.
• Publicized the team's progress and successes to make sure they are highly visible to product owner and stakeholders.
• Collaborate with cross functional teams to gather business requirements related to ongoing development using the applied user stories technique.
• Identified and resolved impediments, tracked progress, worked with the product owner to groom the product backlog, facilitated release planning, delivered high quality tested software with Agile teams.
• Demonstrated interpersonal and leadership skills and had the ability to work and inspire others in a multi-functional team environment.

Environment: Agile Scrum, JIRA, Microsoft Office Suite, Windows 2000/XP, SharePoint

Confidential, Washington, DC

Business and System Analyst

Responsibilities:

• Utilized Agile Scrum Methodology to quickly achieve business process and software updates.
• Identified and prioritize the backlog items with stakeholders and technical team.
• Analyzed and documented the user stories including the user story name, description, wireframe prototype, and test scenarios.
• Analyzed, elicited, and documented user stories for each functional area.
• Advised product owners, scrum masters and teams to improve their ability to create good product backlogs.
• Actively assisted in the acceptance and validation of the stories by testing the delivered stories.
• Built a strong relationship with the client group, internal and external, to understand, document, and deliver the analytical and reporting solutions required.
• Conducted one on one interviews with high level management team and participated in the JAD session with the SME’s.
• Involved in preparing user stories and business flow diagrams for the applications using UML.
• Created High level and detail process flow diagrams in form of Swim lane diagrams to depict the Business requirements.
• Performed defect tracking and change control procedures using Jira.
• Collaborated with developers and product stakeholders through Scrum team meetings to design and integrate the application software.
• Worked closely with management to keep track of the status of project and draft strategies for the near future. Used MS Project to manage schedules, deadlines, resources for the project.
• Designed and developed user interfaces along with group of designers according to the requirements specified by the Business Users.
• Trained the end users group and documented the training manuals and user guidelines for the same application.

Environment: Agile Scrum Development, UML, Microsoft Outlook, JIRA

Confidential, Arlington, VA

Business Analyst

Responsibilities:

• Identified and validated high potential business opportunities for stakeholders.
• Coordinating all aspects of projects such as initiation, planning including budgeting, scheduling, task assignment and tracking, change Management, status.
• Facilitated team meetings to coordinate activities for project schedules, presented deliverables to the management, conducted JAD sessions to elicit requirements
• Managed requirements to minimize scope issues. Understand all systems requirements within deliverable and provide feedback, collected requirements from customers, users and prioritized them.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Involved in the creation and maintenance of the Workflow plans and artifacts.
• Gathered business Requirements, analyze data/workflows. Defined the scope and progressed from problem Statement to well-documented Designs.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modelling Language) methodologies.
• Created standard test case template according to the company requirements and standards.
• Worked with business analysts to deliver business use cases according to the project requirements.
• Utilized Rational ReqPro as a user to analyze the business requirements.
• Involved UI, requirement and data modelling sessions.
• The project heads towards enhancing the existing online Mortgage Loan Processing application by improving its GUI, making it user-friendlier.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Involved in Incident Reporting and Change Control procedures using Clear Quest and reports to track process of repairs and determine the current quality of the application.
• Performed gap analysis between current performance and desired performance (i.e. critical customer requirements).
• Used Rational Rose to visually determine the proper structure, key elements and optimal design for database
• Wrote user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.

Environment: Waterfall, Iterative SDLC, UML, Use Case Analysis, MS Visio, Rational Tools.