SUMMARY

• IT Business Analyst driven to expand knowledge in the IT Industry providing Information Management Systems and IT Project Management, through diverse project execution experiences.
• Over 10 years experience working in various analysis roles supporting business development and operations, stakeholder and risk analysis and organizational change management, Financial Services, Health,Media, Telecommunication and Retail industries.
• Due to my diverse background, I work easily with a varied array of clientele and adapt quickly to initiatives in various domains.
• I understand evolving business needs and can comfortably recommend appropriate solutions and alternatives, using my knowledge and expertise.
• Because I am self driven and hold my work to a high standard, I strive to meet client and leadership needs consistently by producing superior deliverables.

AREAS OF EXPERTISE

• Process Analysis & Redesign
• SWOT and GAP Analysis
• MS Dynamics & CRM Implementation
• Business and Data Modeling
• UML (Use Cases, Class and State Diagrams)
• Management of Cross - Functional Teams
• Project & Delivery Methodologies
• SaaS and BDD
• Budgeting & Planning
• Management of 3rd Party and Off Shore teams
• Design and develop Test Scripts scenarios
• Project Risk & Scope
• Relational Databases
• Waterfall, Agile/Scrum SDLC
• Benefits Realisation, KPI, SLA’s
• Strategic Planning
• Rapport Building internal/external
• Identifying Decision Makers
• Cloud Computing
• Strong Documentation(Sharepoint)
• NHS Cerner Clinical Specialist
• Technical System Support
• Infrastructure documentation review
• Facilitating Workshops- JAD
• Excellent Communicator
• Creative and Innovative thinker
• Leadership
• Change Management
• Requirement Analysis
• PRINCE 2 Methodology
• Stakeholder Management

TECHNICAL SKILLS

Requirements Management Tools: Requisite Pro, Rational Clear Quest, TFS, MS Dynamics

Modelling Tools: Rational Rose, UML, ARIS, MS Visio, Prince 2, Aris, Provision, BalsamicUtilities MS Office Suite, MS Project, MS FrontPage, MS Money, Quicken, SPSS

Databases: Oracle 9i/8i, MS SQL Server2000, MS Access, Salesforce, MS Dynamics

Testing Tools: Win Runner, Quick Test Pro, Silk Performer, Load Runner, Test Director

Languages: C, VB 6.0, and FoxPro 6.0

Operating Systems: Windows 9x/XP, DOS 6.22, UNIX, Linux

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Translated business needs into well-defined user stories for development
• Migrated data from Pemsa to Aquarium
• Worked on the data ware house project
• Created and mapped process flows
• Documented as is data flow for their pets processes
• Make conclusions crystal clear for technical and non-technical audiences
• Analyse and write up business processes, and define the data that needs to move across to the Real Time Data Warehouse
• Design dimensional models, define transformation mappings and solve any data quality issues
• Translated business requirements and user experience into detailed specifications for Developers through artefacts like acceptance criteria (Given-When-Then), workflows and context scenarios, data models
• Mapped high level requirements gathered from multiple stakeholders within the business

Technologies; MS Office, MS Visio, MS Project, MS Access

Confidential

CRM Business Analyst/Business Change Analyst

Responsibilities:

• CRM 2013 experience. MS Dynamics Customisations, database structure, field types
• Hands-on experience of specifying changes to MS Dynamics CRM nalyst
• Understand business process management and business requirements of internal and external clients and translating them to MS Dynamics functionality.
• Document and analyse information and data.
• Understand and articulate the full scope of change for the impacted audiences, by role, for the Project
• Facilitate development and maintenance of the Change process utilising business unit feedback, work streams and focus groups.
• Provide input into key change milestones and dependencies on workstream flight plan
• Interpret functional specification and technical design.
• Evaluate information gathered through workshops and surveys, business process description and task analysis. understanding of change methodologies and managed all change requests
• Effectively communicate with internal teams and external clients to deliver functional requirements e.g. GUI, screen and interface designs.
• Very strong MS Dynamics skills coupled with business intelligence and forging a deep understanding of client needs so that they can be transformed into application and operational requirements.
• Act as an interface between business units, technology teams and support teams.
• Gather and document business requirements, using various elicitation techniques
• Evaluate options, advise on product fit and put forward the optimum solution which both meets business needs and can be integrated effectively with existing systems.
• Work with the project manager to create or review project plans as required.
• Assist with defining and documenting both the high level and detailed design of the solution, including business, functional, user (stakeholder), and quality, implementation and report requirements. Make use of appropriate tools such As-is and To-be process diagrams, Use Cases etc.

Technologies; MS Office, MS Visio, MS Project, MS Access

Confidential

Freelance Business Analyst

Responsibilities:

• Facilitate workshops for the client and business requirements
• Have a commercial focus and understand how projects fit in with the wider business objective
• Ability to identify the best analysis techniques to meet each specific project
• Prioritise requirements through business analysis
• Assisted in identifying and up- skilling of an ARIS Champion successor
• Captured as-is and to-beprocesses in ARIS or other processmodeling toolsets
• Aligning the different business units in order to specify the solution
• Collect and screen requirements of business departments in defined structure.
• Prepared gap analysis and cost estimation as part of the change management process and workflow
• Able to discuss complex business requirements with end users and management to analyze and design solutions and design processes that address the demand
• Support testing and defect management process in all topics related to the respective business area
• Maintain all related documents and concepts
• Translate business requirements into design specifications.

Technologies:, MS Office, MS Visio, UML, MS Project, ARIS, HTML, MS Access, Balsamic

Confidential

Business Analyst

Responsibilities:

• Developed interface wire-frames, site maps and content inventories for new database for warehouse Group
• Recommended operational improvements based on tracking and analysis.
• Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Researched and resolved issues regarding the integrity of data flow into databases for the warehouse
• Documented business processes for programmers code set.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Assessed the impact of current business processes on users and stakeholders.
• Mapped current processes and offered recommendations for improvement.
• Implemented user acceptance testing with a focus on documenting defects and executing test cases.
• Identified process inefficiencies through gap analysis and prospectuses
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for Fixed Income Group Mapped process activities to desired outcomes to rectify operational inefficiencies.
• Supported BAU teams in up-keeping current database by writing change tracker requests to support business rules
• Helped to re-mediate financial data that failed mapping process to new database
• Answered clients' questions about the purposes and details of financial plans and strategies.
• Maintained friendly and professional client interactions at all times.
• Identified investment opportunities, threats and challenges to accurately forecast the needs of our clients.

Technologies: Rational Rose, Requisite Pro, TFS, MS Office, MS Visio, UML, MS Project, Java, HTML, MS Access, Balsamic

Confidential

Business Analyst

Responsibilities:

• Prepared use case documents and utilized ProVison to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
• Implemented an in house software for circle payment
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Assisted in process modelling; conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
• Actively involved in gap analysis and business refinement process, including checking and validation of requirements in conjunction with the stakeholders.
• Document business requirements including business change requirements, using BPMN methodology, the Enterprise Architect Modelling Tool, and report specifications
• Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application.
• Involved in creating targeted questionnaires and interviews for SME’s, clients and business users to gather requirements.
• Ensured that all models andrelevant attributes are correctlymodelled in ARIS.
• Captured as-is and to-beprocesses in ARIS or other processmodeling toolsets
• Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, and resolution of issues.
• Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering the existing applications.
• Business process mapping and analysis of the RPA print production process using UML and evidence based analytical and architectural frameworks and tools.
• Delivered my finding and recommendation to Programme board and got sign offs at different stages.
• Performed Root cause analysis.

Technologies: Requisite Pro, Clear quest, Meta Provision, ARIS, MS Office, MS Visio, MS Project, Java, HTML, JavaScript, Oracle 8i,Windows 2000, UNIX

Confidential

Business Change Lead

Responsibilities:

• Developed programme schedule, contents and delivery of Cerner Millennium: Care Records Service (CRS) within the clinical environment.
• Applied strong communications talents toward providing web-based training initiatives in Cerner PowerChart areas of medical-surgical nursing, critical care, intra-op, pre-op, and PACU nursing, and facilitated post-training Go-Live efforts.
• Trained all physicians, nurse managers, ancillary / therapy teams, ED nurses, patient care techs, and respiratory therapists.
• Utilized broad scope of industry knowledge and dynamic training acumen toward providing one-on-one support for physicians with Cerner order entry and depart processes, including providing / resetting passwords for healthcare professionals.
• Expertly monitored success of Cerner Go-Live to ensure seamless processes, and triaged EMR issues to boost overall efficiency.
• Provided support to medical and nursing staff with the change over from a paper based clinical recording system to electronic.
• Complied with latest updates by revising Cerner documentation, including handling revisions encompassing PharmNet, PathNet, SurgiNet, RadNet, HIM, Message Center, PowerPlans, Mother Baby, Ancillary Services, and Respiratory Services.
• Led 50 proactive Go-Live consultants through complete electronic record conversion in Cerner PowerPlans and PowerCharting.
• Collaborated with conversion readiness and CPOE readiness teams to facilitate assessment of hospital readiness.
• Provided activation support of PowerChart and SurginNet and current/future state analysis of several healthcare facilities
• Liaised and engaged service managers, clinical staffs and third parties on defining, reviewing and agreeing preferred business processes to be implemented on CRS as well as analysing business requirements to create Test cases and Test Data to validate the EPR system (Cerner Millennium) and creating a change request where required.
• Planned, executed and documented functional test scripts to ensure that functional descriptions have been correctly implemented based on the V model structured methodology.
• Ensuring that all clinics builds and changes are resolved by attending to Clinical Change Management (CCM) promptly.
• Working with a range of stakeholders, holding workshops and sessions to demonstrate the system functionality as well as prototyping of future systems.
• Analysis and delivery of detailed business requirements as part of a programme to implement new mission critical NHS systems.
• Eliciting and documenting requirements, business activities and information flows via a series of workshops and interviews with the business.
• Documenting services requirements including business change requirements, using BPMN methodology.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.

Technologies: MS Office Suite, MS Visio, Balsamic, VBScript, JavaScript, ASP, HTML, DHTML, MS SQL Server, IIS Server, Windows NT, Clear Quest, Requisite Pro

Confidential

Business Analyst

Responsibilities:

• Provided leadership, motivation and strategic direction to a multifaceted team
• Plan project, time, people, finance and associated resources to satisfy requirements
• Translate requirements into detailed system specification
• Business Process Modelling of end to end AS-IS, transition and TO-BE processes with business stakeholders using ARIS as the modelling tool
• Worked closely with key business leads to embed TO-BE processes into business as usual activities
• Liaising with other teams within the multichannel programme to ensure alignment of requirements
• Experience of operating in both agile and waterfall software development methodologies
• Create detailed test scripts from real life examples
• Participated in technical testing
• Conducted UAT and manage change request with the 3rd party vendor
• Worked closely with developers and business owners to ensure technical compatibility and user satisfaction
• Developed Change Management requirements for the business
• Created Multiple User Stories and acceptance criteria from higher level business requirements- to encourage agile development processes

Technologies: Rational Requirements Management tools, ARIS, MS Office Suite, MS Visio, VBScript, JavaScript, ASP, HTML, DHTML, MS SQL Server, IIS Server, Windows NT

Confidential

Business Analyst

Responsibilities:

• Documenting current (AS-IS) and future (TO-BE) process maps.
• Developed and led in the Business Change Strategy for the implementation of Cerner Millennium. Functionality including PAS, Theatres, A&E, Order Comms & Maternity.
• Developing a 'Leaner' deployment schedule resulting in improved project delivery times leading to an increase in profit per deployment.
• Managed full deployment life cycle from requirements analysis to go live and benefits realization.
• Management of resources to meet work schedules/skills requirement
• Responsible for implementing the Theatres Solution at numerous client sites taking client through complete project lifecycle.
• Working on client site building relationships, training, troubleshooting and consulting on the Surginet EPR system.
• Delivering database design and system build classes to clients and colleagues. Classroom training for colleagues and clients on EPR systems.
• Leading breakout sessions with clients discussing their current workflow and mapping it to the Cerner Millennium system while also managing client and partner expectation.
• Comprehensive UAT testing of the Cerner Millennium patient administration system prior to its implementation.
• Compilation and execution of multiple test scripts for use in different cycles, including System Testing, Integration Testing and Regression Testing
• Coordinated with Business Change Analysts, Trainers, Technical Analysts and Clinical Staff to assist the review and planning of testing activities.
• Ensuring the effective and timely identification, management and resolution of errors detected.
• Reduced clinical risk by ensuring that staffs were properly trained on the CRS system.

Technologies: MS Office Suite, MS Visio, VBScript, JavaScript, ASP, HTML, DHTML, MS SQL Server, IIS Server, Windows NT,Rational Rose

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)
• Communicated and interacted on a regular basis with the project manager and development team during different stages of the project and acting as a change manager.
• Prepared Business Requirement Document and used Rational RequisitePro to manage, analyze, and convert business requirements into functional specifications
• Developed use cases from requirements and created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams
• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mock ups using Rational Rose and MS
• Worked with Rational Clear Case and Rational Clear Quest to automate and enforce the development processes and aid with configuration management
• Managed schedules and collaborated with different teams working on the project
• Prepared project progress reports, status reports and submitted to the management on an ongoing basis
• Assisted with required data analysis, interpretation, correction and document presentation for various assignments
• Managed CRM implementation and customization projects for clients.
• Wrote project specifications and checklist based on client’s needs and requests.
• Assist clients in creating business process models for determining effective automation of those processes.
• Created and managed project schedules to meet client’s goals and cost control. Provided continuous project status reports for our CRM project clients, to eliminate any surprises.
• Writes project testing procedures and checklist to help guarantee successful CRM project rollouts.
• Customization of CRM application software allowing clients to align their sales and business processes within CRM.
• CRM Form events and screen changes based user input selection matrix to simplify and expedite data entry by CRM users.
• Numerous data integration projects from multiply data sources to CRM using various SQL programming tools and third party integrations packages.

Technologies: Rational Requirements Management tools, MS Office Suite, MS Visio, VBScript, JavaScript, ASP, HTML, DHTML, MS SQL Server, IIS Server, Windows NT, Sales Force, Ms Dynamics.

Confidential

Business Analyst Consultant

Responsibilities:

• Extensively gathered requirements from all users, experts, and SME’S to understand the current functionality of the existing system.
• Performed in-depth Gap analysis with business groups to ensure that the system initiatives are met
• Assisted in modeling and documenting the end-user's AS-IS workflow and TO-BE business processes using ARIS as the modelling tool.
• Created artifacts such as use cases, and developed Use Case Diagrams, Activity Diagrams and Sequence Diagrams using Rational Rose and MS Visio.
• Analyzed and maintained business and system requirements using Requisite Pro
• Involved in documentation during various phases of product life cycle.
• Designed requirements traceability matrix to trace/manage business requirements.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Interacted with the development and testing teams to improve overall quality of the Application.
• Researched and cloud based CRM for corporate needs.
• Developed CRM business requirements.
• Customized and Implemented CRM.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Developed use cases, workflow, screen mock-ups, and conversion requirements.
• Developed process to communicate between external application and the CRM via API.
• Custom field development in Leads, Accounts and Opportunities
• Sales process development and training
• Developed standard processes for remote office communication
• Developed communication tools for corporate meetings using mind mapping

Technologies: Rational Rose, Requisite Pro, MS Office Suite, MS Visio, J2EE, JavaScript, HTML, Oracle8i, WebLogic Server, ARIS, Windows NT

Confidential

Business Analyst

Responsibilities:

• Providing SAP support to the Business, specifically Finance department. Handling change requests, system tests and assisting UAT.
• Issues/tickets resolution, escalation and collaboration with various teams and interfaces.
• Managing and assisting SAP support packs.
• Monitor programs, batches and jobs, incoming and outgoing from SAP FICO on daily bases.
• Gather high level and detailed requirements and prepare functional specification.
• Assess the business implications of proposed changes.
• Working with the Development Team to convert customer requirements into technical solutions.
• Working with Project Managers to meet agreed milestones, highlighting and solving any concerns throughout the life of the project.

Technologies: Rational Rose, Requisite Pro, MS Office, MS Visio, MS Project, Java, HTML, JavaScript, Oracle 8i,Windows 2000, UNIX