SUMMARY:

• 8 Years of experience as Business Analyst including an understanding of Business Process Flows, Project Management, Case Tools and Software testing.
• Highly motivated Business System Analyst with experience in all phases of the Software Development Life Cycle (SDLC) including Preliminary Analysis, Requirements Gathering, Design, Implementation, Testing, and Deployment.
• Proficient in using Agile methodologies with expertise in Daily Scrum Sessions, Sprint Planning Meeting, Sprint Grooming/Review Meeting, and preparing/analysing Burn Down Charts.
• Expertise in identifying business problems and solutions, after in - depth interactions (Survey design, Interviews, Idea Workshops and JAD Sessions) with Top Management and Business Users.
• Expertise in co-coordinating between Senior Management, Program Managers, Project Managers, Systems Developers, and Business Sponsors for project implementation.
• Perform Feasibility Analysis, Gap Analysis, and Data Analysis.
• Experience in developing Business Requirements (BRD), Functional Requirement Document (FRD), and Functional Specifications as well as creating Use Case diagrams, Activity diagrams using MS Visio.
• Strong knowledge of creating Screen Mock-ups/Wireframes.
• Create and upgrade wireframe templates, design mock-ups, and Prototypes for Web based applications.
• Analysing/reviewing Test-Cases, Test Scenarios, and analysing Bugs/Defects; closely work with Development and QA Teams to ensure bugs are fixed.
• Coordinate User Acceptance Testing (UAT) and assist in Post-Production Support.
• A well-rounded Business Analyst who connects-the-dots between business needs, innovation, and good UI design.
• Strong communication and facilitation skills in engaging Project Sponsors, Business Stakeholders, Subject Matter Experts (SMEs), and Business Users in gathering the intricate workings of business processes.
• Detail-oriented team player with ability to work in time-sensitive and high-pressure environments to meet deadlines.
• Highly effective management and organizational skills with ability to prioritize.
• Strong experience in working with off-shore teams of developers and Quality Assurance (QA) to ensure solution is correctly developed and tested.
• Managing a diverse project portfolio using MS-Project.
• Basic understanding of current web development languages and tools.
• Ability to trouble shoot basic computer and network issues.
• Driven by creative ideas and strong analytical, organizational, and communication skills.
• Excellent knowledge of Health Insurance Portability and Accountability Act (HIPAA) transaction, code set rules such as EDI 837,270,271,276,277,834,835 and ICD9-ICD10.

TECHNICAL SKILL:

Programming Languages: C, C++, Java, HTML, XML, PHP, SQL.

Database: MS Access, MS SQL Server, MYSQL.

Operating Systems: MS-DOS, Windows, Linux, Apple McIntosh.

Software: MS Office Suite (Word, Excel, Access, PowerPoint & Outlook), MS Visio, Rational Rose, Rational Requisite Pro, Adobe Acrobat, Adobe Fireworks, MS Office FrontPage, Lotus Notes, Clear Quest.

Performance Testing Tools: Quick TestPro(QTP), Virtual User Generator, Load Runner

Processes/Technologies: Rational Unified Process(RUP), Agile, Waterfall, UML, BP Modeler, Microsoft Office SharePoint 2007

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Testing Tools: Requisite Pro, Win runner, QTP, Test Director, Quality Centre, ALM

Operating Systems: Windows 95/98/NT/2000/XP/Windows 7/ 10, iOS

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential - Columbus, OH

Responsibilities:

• Prepare Business Process Models that includes modelling of all the activities of the business from the conceptual to procedural level.
• Conduct SWOT Analysis for better market understanding and full-proof project implementation
• Perform Gap analysis for the modules in production, conduct feasibility study and performed impact analysis for proposed enhancements.
• Developed and maintained requirements and good quality support.
• Used Rational Rose to visually determine the proper structure, key elements and optimal design for database and to aid efficient creation of tables, store procedures.
• Describe clear, concise detail System Requirements Specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
• Create and maintain of the Workflow plans and artefacts.
• Support User acceptance testing (UAT) as needed, including assisting in test planning and participating in defect reviews to ensure the end solution meets requirements and user needs.
• Lead requirement elicitation activities, including but not limited to gap analysis discussions, requirements workshops, document analysis and interface analysis with external and internal clients and stakeholders, including technical teams, end users and operations SME’s.
• Identify specifications for billing and accounts receivable requirements and present information to technical team to identify system requirements.
• Maintain data integrity, write all required reports, and design new reports using Crystal Reports to effectively meet user needs during migration from Access to Oracle.

Business Analyst

Confidential - McLean, VA

Responsibilities:

• Reviewed files, records and other documents to obtain information and respond to requests.
• Accessed computerized financial information to answer questions related to specific accounts.
• Implemented client training (business and technical) and supervised software integration on client’s website.
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
• Identified process inefficiencies through gap analysis.
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
• Conducted interviews with key business users to collect information on business processes user requirements.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Performed Analysis on EDI Health Transactions for the 1095A Initiative Project
• Performed Reconciliation of Transaction errors.
• Resolved Transaction disputes among clients
• Escalated errors to CMS and presenting the analysis report for complicated cases
• Perform Data mining for the 1095A initiation project and the Health Care Reform analysis team.
• Worked with the technical and development team to resolve identified issues in a timely manner
• Reviewed documented training material for accuracy and assist in end user training and support
• Responsible for leading initiatives and providing consultation to the internal and/or external customer
• Provided user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.
• Part of the analytics team that performed analysis on 1095A- disputes for media groups and recommended solutions to the consumer once analytics are complete.

Business Analyst

Confidential,Newark, DE

Responsibilities:

• Converted Business Requirements to the Functional Specification.
• Used Requisite Pro for the Requirement Documents Preparation.
• Prepared Business Process Models that include modelling of all the activities of the business from the conceptual to procedural level.
• Played a substantial role in the process definition, business and functional requirement gathering, to develop a practical technology solution for automating sales methodology.
• Proficient in the use of Rational Rose for Data Modelling.
• Created Use Cases / Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.
• Validated technical designs created by IT developers against functional specifications.
• Analyzed HIPAA 5010 related to 837,835, 834. Transactions and performed gap analysis between the 4010 and 5010.
• Used RequisitePro for writing/analyzing project vision, goals, specifications and requirements.
• Conducted Joint Application Development (JAD) sessions and walk in interview with the business users to gather requirements.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.
• Developed the business anomalies workarounds and described them in documentation and presented the matter to the upper management for review.
• Developed non-functional requirements and documented them as Business Rules, Quality attributes and constraint documents.
• Interacted with database developers for formulating the ER diagrams and data flow diagrams.
• Responsible for GAP analysis of ICD9-ICD10.

Business Analyst

Confidential - Pittsburgh, PA

Responsibilities:

• Gathered Business Requirements. Interacted with the Users, Designers and Developers, Project Manager to get a better understanding of the Business Processes.
• Liaison between the Business needs (business users and sponsor) and the Technical solutions (development and testing staff), ensuring technical solutions satisfied business requirements.
• Performed Web Page Mock-Ups using MS Visio and thus defining the Business Process Model and Data Process Model.
• Experienced in RUP software development cycle methodology with four consecutive phases - Inception, Elaboration, Construction and Transition.
• Developed gap analysis document, logical and physical design and remediation plan for State.
• Responsible for mapping documents, creation of test plan, test scenarios, test cases for unit, system and system integration testing.
• Worked with business owners, content staff, IT and other stakeholders in creating a content management solution for managing the information in the supplier portal using WebSphere Application Server.
• Created Project management plans for managing on time delivery using MS Project along with writing test cases, unit and systems integration test plans in WinRunner and used LoadRunner to check if application works fine with load.
• Documented workflow and results of analysis for the aging accounts.

Receivable Analyst

Confidential

Responsibilities:

• Worked on claims which are pending with insurance for payment that reflects correct balance.
• Took appropriate actions based on Analysis, Denials, A/R Calling & Web status. Appealed on every denied claim & follow-up.
• Proper notes & comments for client reference - Documentation.
• Identified new issues &achieved client targets.
• Worked in close association with the end user and the enterprise requirement.
• Provided and recommended alternative methods of implementation or presentation to best.
• Collaborated with project manager in tracking and managing projectdevelopment process following Agile methodology.
• Created documents for IT projects with its business and non -functional requirements.
• Extended support for clients in planning, marketing and training.