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Technical Support Analyst Resume

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SUMMARY

  • Over 3 years of experience in the Customer Service area and Technical Support Analyst.
  • Ability with MS Office programs, Help Desk systems, procedures for setting up programs in general.

TECHNICAL SKILLS

  • Java,
  • JavaScript,
  • SQL,
  • HTML,
  • CSS
  • Bootstrap
  • Framework (Ajax and Jquery).

PROFESSIONAL EXPERIENCE

Technical Support Analyst

Confidential

Responsibilities:

  • My job consisted of assisting company's customers configure API's integration, external synchronizations, coding of the responsive and desktop version of the system and other features related to the company's E - commerce.
  • In addition, I performed tickets and calls related to improvements and issue.
  • Means of customer service: Email Chat and phone calls.

Technical Support Analyst - ERP

Confidential

Responsibilities:

  • My job consisted of providing technical support to the end customer, helping to set up enterprise ERP system connections with E-commerce’s and other external systems using API.
  • In addition, it was also necessary to install third-party programs on the client machine through remote access, such as mobile applications, printers, and so on.
  • Means of customer service: Email Chat and phone calls.

Test analyst

Confidential

Responsibilities:

  • My job as a Test Analyst was to perform white box tests, where it was necessary to verify the correct functioning of the final screens of the system and its functionalities.
  • Issues and nonconformities in the projects were documented by me in detail with step by step, gifs and images.
  • Exemplifying the problem as best as possible. In addition to contributing through programming knowledge with some comments on the possible source of the issue.

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