SUMMARY

• Business Process Analyst:* 20 years in IT, 15 years Functional Business Analysis experience * Business Process Modeling Specialist * IIBA and * ISACA Certified (CISA since 2006) focus in Business Process Improvement
• IT Governance and Compliance * Certified Scrum Master (CSM) * MBA in Technology Management * Experience in Software Development and SDLC * Fortune 500 & Government Consultant

PROFESSIONAL EXPERIENCE

Business Process Analyst

Confidential, Chesapeake, VA

Responsibilities:

• Fill - in tasks for staff shortage during software conversion to new Oracle e-Commerce system.
• Met with SME’s to define current state business processes critical to enterprise management reporting. Documented these processes in teh SOW to be presented to ORACLE developers as part of a retail software conversion upgrade project.
• Business Requirements Definition: created Business Requirements Document (BRD) for e-Commerce Management
• Met critical deadline - First Draft of SOW was approved as Final by all stakeholders and by ORACLE development team.
• Initiated business process improvements for HP ALM/Quality Center including addition of BRD data for traceability.
• Created test plans for QA functional testing.
• Created SQL queries for HP ALM/QC database for EXCEL management reports, pivot charts and graphs. Reports included UAT test progress, trend analysis and issue tracking.

Business Process Analyst

Confidential

Responsibilities:

• Project Management: Conception and Initiation phase - identified teh need for courses sold in teh US to offer CPE and PDU credits for IT and Business Analysis courseware. Created draft project charter, led kick-off meetings with corporate management, marketing and technical experts.
• Performed joint feasibility and cost study for CPE and PDU s for courses. Created project tasks and acceptance criteria and presented these to teh UK product team in remote phone meetings. Authored PowerPoint presentation to introduce NASBA requirements overview.
• Answered management questions in screen-sharing meetings related to “go or no-go” decisions on teh project.
• Added new course content to teh OpenCart e-Commerce application as courses became available.

Business Process Analyst

Confidential

Responsibilities:

• As Business Process Analyst for teh PMO, performed software conversion project requirements gathering for teh credit union’s most lucrative revenue stream: Indirect Lending (to purchase loans from car dealers).
• Led JAD sessions with COTS vendor, project manager, lending officers, IT technical teams, subject matter experts
• As vendor liaison assembled and created custom programming specifications for improvements to COTS solutions.
• Collaborated with business leaders to discover non-essential (removable) processes and automate manual procedures
• Created Process Models for all indirect lending loan approval and underwriting AS-IS functions using BPMN 2.0. Led sessions with stakeholder groups to present and fine-tune process maps.
• Created customer experience (UX) process models for teh credit unions’ online and mobile banking platform upgrade
• Trained junior Business Analysts in elicitation techniques, process mapping and requirements identification.

Business Process Analyst

Good e-Learning, UK

Responsibilities:

• Performed requirements definition, COTS product selection, installation and testing for a European on-line company to execute retail sale and delivery of courses and s in TOGAF, ITIL, COBIT, and BPMN 2.0.
• Established project metrics and reporting using dashboard to ensure key program metrics are tracked to target.
• Loaded e-commerce content. Created test plan and system backup plan. Launched pilot e-commerce site at confidential in December, 2016. Monitored site conversion, click-through, ad campaigns

Business Process Analyst

Confidential, Memphis, TN

Responsibilities:

• Identified process re-engineering measures to speed cargo movement, improve staging areas near aircraft, increase employee safety in high-traffic areas, improve forecasting for aircraft dispatch, and consolidate silos of computer systems.
• Researched business processes using company documentation, interviews with developers and subject matter experts and on-site observations. Created “AS-IS” and “TO-BE” process maps (BPMN 2.0) using EA SPARX and VISIO. Performed group presentations of business process functions for Information Systems, Management and Quality Assurance. Participated in SAFe Agile development. Documented package clearance business processes for US Customs and other regulatory agencies.
• Business Process Analyst, for Client Clay Times Magazine @ Fernandina Beach, FL. ( )
• Performed process re-engineering to in corporate new COTS CRM into retail operations. Initialized a web-based retail site using 3DCart.

Compliance Analyst

Confidential, Friendsville, MD

Responsibilities:

• Performed system documentation, software gap analysis, value analysis, commercial off-teh-shelf (COTS) and CLOUD Software as a Service (SaaS) software research and web-based client-server document management system development

Business Process Analyst

Confidential, Shawsville, VA

Responsibilities:

• Created a startup web-site and performed IT strategic planning for site design to include a Content Management System (CMS) to handle job/cost tasks for environmental remediation projects. Created design documentation in BPMN 2.0.

Business Systems Analyst

Confidential, Salem, VA

Responsibilities:

• Created custom, secure e-business interfaces for Verizon and Qwest so customer can check cable and phone installation job/cost progress in real time.

Business Systems Analyst/Software Tester

Confidential

Responsibilities:

• Created Business Process Documentation from client interviews and analysis of program code.
• Documented scores of programs within Locomotive Maintenance systems using VISIO.
• Created Test Data Setup, Test Plans, and Test Execution Created interfaces between massive legacy systems.