SUMMARY:

• Worked as a Project Coordinator & a Business Analyst in all phases of System Development Life Cycle (SDLC): from inception through implementation in Agile methodologies.
• Experience in Project Management & PMO:
• Assisted PM in creating Project Charters, WBS, WBS Dictionary, Task Scheduling using Gantt Chart in MS Project, Change Control & Impact Analysis, Issue Log & Follow ups, Resource Levelling & allocation, creating Project Documentation, ROI (Return On Investment) analysis, SWOT Analysis, Cost Benefit analysis, etc. Risk Analysis, PMO: Project Standards, Governance etc.
• A hands - on team player who is able to work independently with IT, business clients and stakeholders under tight deadlines and refine their needs into a single consistent vision
• Worked on Project Charter, Scope Document (In scope & Out of scope), Work Breakdown Structure (WBS)
• Strong experience in interviewing End-Users, Internal and External Stakeholders and Business Owners
• Experience in creating RACI & RAM.
• Helped PM to conduct Project Status Meetings with the business users.
• Experience with Web Development in Ecommerce Platform.
• Proficient in developing BRD’s, FRD’s, Use Case Model, Use Case Diagrams, System Context Diagrams, BPM.
• Experience in Graphical User Interface (GUI) design, wire frames, prototypes, and screen mock-ups.
• Created and maintained Requirements Traceability Matrix (RTM)
• Experience in conducting GAP Analysis, User Acceptance Testing (UAT)
• Knowledge of Buy vs Build analysis using Decision Tree Technique.

TECHNICAL SKILLS

Operating Systems: UNIX, Linux, Windows 95/98/2000/XP

Modelling Tools: UML, Rational Rose, Rational Requisite Pro, Lucid Charts, Gliffy

Methodology: Agile, Waterfall, SCRUM/Khanban

MS Tools: MS Office (Word, Excel, Power Point, Outlook, Visio, Access, Project), SQL Server Management Studio

Content Management Tools: Share point, Confluence, Word press

User Experience: Prototyping, Interviews, UAT testing

QA Test tools: JIRA

Other tools: Lotus Notes, Open Office, Balsamiq

Soft Skills: Collaboration, Communication, Creativity, Visual Thinking, Work Ethic, Enthusiasm

PROFESSIONAL EXPERIENCE:

Confidential, Midwest, MI

Business Analyst/Project Coordinator

Responsibilities:

• Interacted with Business Executive users for Requirements Gathering and Analysis.
• Software Development Life Cycle (SDLC) experience including Requirements, Specifications Analysis/Design, and Testing as per the Agile Iterative Software Development Life Cycle process.
• Collaborated with Offshore Development team to review website & fixed findings.
• Worked with customers to document business requirements in user stories format.
• Collaborated Search Engine Optimization (SEO) services with the developers & designers to increase site traffic by 40% over a two month period.
• Collaborated with UI architects to create low fidelity wireframes & screen mock ups for suggested screen layouts & actively participated in GUI review sessions.
• Gathering business requirements, getting business feedback and sign-offs.
• Created UI mockups using Balsamiq for ‘’Online Service feature’’ by collaborating with UI designers.
• Ensured seamless Digital Experience across Omni channel (Android, IOS, & Tablet) through Mobile Responsive Design for "Online Price Quote” functionality with designers & developers to design for mobile first.
• Liaising with web developers, designers to enhance E-commerce website.
• While planning for failures & disasters, was exposed to GitHub Enterprise to automatically backup files as part of Disaster recovery plan (DRP) to Mitigate Risk.
• Worked with the QA team to design test plan & test cases for UAT testing.
• Identified bugs during the test phase and assigned to the concerned QA using JIRA as a reporting tool.
• Weekly status review meeting with the business stakeholders and offshore team.
• Keeping track of the timelines and 3rd party dependencies to be able to execute project on time
• Facilitated & conducted daily Stand up/Scrum meetings with Scrum Master & offshore Development team to discuss status update, planning update & if any roadblocks to the current executable work.
• Prioritized & groomed Product backlog issues to ensure timely and quality deliverables using Scrum board in JIRA.
• Facilitated all scrum ceremonies: sprint planning, backlog grooming, daily stand ups, sprint retrospectives and release planning, using sprint burn down, Gantt charts to monitor progress, w.r.t triple constraints - Scope, Schedule and Cost.
• Daily duties included conducting meetings, tracking project progress, Documentation, Data analysis and Change Management.
• Managed Scope, budget and schedule for projects and escalatedprojectrisks and issues in JIRA.
• Managed and tracked SOW, WBS, product roadmap, requirement gathering, user story grooming,projectplan,projectscheduling,projectscope, sprint goals, release timelines, development activities, migration plan, risk analysis, mitigation plans, issue escalations, budget and resource management,projectdependencies, implementation.
• Used MS SharePoint at enterprise level to share documents & presentation among team members before JIRA introduction.

Confidential

Business Analyst

Responsibilities:

• Gathered requirements from the clients and worked immensely on customer’s reviews section, blogging, uploading content, and testimonials on the website with the help of offshore developers using WordPress, open source Content Management System.
• Conducted JAD sessions & interviews to elicit requirements and verified according to specification.
• Interacted with Business Executive users for Requirements Gathering and Analysis that resulted in User stories
• Translated conceptual technical ideas into more layman terms for managers.
• Managing client relationship, being the point of contact between client and offshore.
• Assisted Project Manager with Gantt chart, scheduling JAD sessions, resource allocation, keeping track of the schedule, task management, sprint planning.
• Acted as a point of contact to communicate about the project status adequately to all participants
• Worked closely with project manager to assist with project plans, budgeting, scope creep and feature creep.
• Responsible for meeting work standards including production, quality, and customer service while finding and resolving errors throughout the process.
• Organized and conducted review & daily stand ups meetings with Scrum Master, Architect, and Application System Engineers in Kanban environment.
• Maintained the Requirement Traceability Matrix (RTM) across the deliverables.
• Used Confluence for project issues and back end process integration, documentation & tracking change requirements.
• Put a formalized change management system in place to manage change requests.
• Created UAT plans and test cases to ensure that the system runs smoothly after the proposed enhancements.