SUMMARY

• Over 8 years of experience as a Business Analyst in project management, system designing, implementation and quality assurance of client business applications wif teh knowledge of Secure Software Development Life Cycle and Quality Assurance Life Cycle.
• Skilled in client interaction, understanding business needs its requirements, process workflows and facilitating Joint Application Development (JAD), Rapid Application Development (RAD), and Accelerated Requirement Methodology (ARM) sessions.
• Strong analytical, problem solving, decision making, consensus building, management, organizational and team work facilitation skills developed overtime through successes achieved in conducting situational analysis for feasibility and viability, developing solutions, designing process flows, managing change requests, facilitating meeting sessions and much more.
• Knowledgeable about Financial Markets and Institutions, Corporate Finance, Investment Banking, Credit Tracking, Asset Management, Wealth Management, Derivative products and Swaps (Options, Futures, Forwards, CDs, CLNs, CDS Index, Interest Rate Swaps, Equity Swaps, TRS, Credit Spread Options, Index Options, Swaptions), Equities (Stocks, ETF, Equity Linked Notes), Fixed Income (Bonds, Convertibles, MBS, ABS, CDO, Synthetic CDO, CMO, T - Notes, T-Bonds, TIPS, Inflation-indexed Bonds), FX (FX Options, FX Futures, Currency Swaps, Currency Forwards, FRA), Money Market Instruments (T-Bills, Commercial Paper, Repos), Mutual Funds, Trade Life Cycle, Portfolio Management, FIX protocol, Mortgage, Insurance, GAAP, Process Development.
• Extensive experience in eliciting requirements to create BRD, FSD, process flowcharts and UML diagrams including Use Cases, Activity charts, Sequence Diagrams, Data Flow diagrams and ER diagrams.
• Capable of prototyping documents, model and attributes complying wif existing business rules under 3 D frameworks for completeness, consistency and risk minimization.
• Active participation in administration of JAD sessions, interviews, prototyping, documenting, testing, plan setup and configuration.
• Experienced in Enterprise Business Analysis, Business Process Improvement, Business Process reengineering, Validation Rules, Business Case, Change Management, Risk Management, Training Material Development and defining Key Performance Indicators.
• Ability to grasp AS-IS and TO-BE process to identify potential gaps and improvement opportunities in teh process of delivering a solution that best meets business need while performing GAP Analysis, SWOT Analysis, Business Rules Analysis, Business and Technical Impact Analysis, Risk Analysis, ROI Analysis or Cost Benefit Analysis.
• Skilled at using various Status Levelling Techniques, Root Cause Analysis, Tree Structure Analysis, Failure Mode Affect Analysis (FMEA’s), SIPOC, CRUD, MOSCOW, ORID, Test Development Driven (TDD), PDCA techniques, Lean Six Sigma Methodology /Tools, object oriented designing, and Response Surface Analysis in finance and banking domain (Retail Banking, Investment Banking, Private Banking)
• Knowledge on generation of SQL Queries for data validation and data integration, implementing Service Oriented Architecture involving Web services, Web methods and developing verbiage associated wif client side validation or server side validation.
• Developed RTM, Tests Plan, Test Cases and Test procedures in manual and automated environments.
• Adept at using MS Word, Excel and Project for planning, project scheduling, work breakdown structure, estimating, analysing, monitoring and reporting.
• Adept user of MS Excel functions for data validation and features like pivot tables for data analysis.
• Integrating extensible MS Visio application wif third party stencils and knowledge of Mock-up Screens, Balsamiq, UXPin and Lucid charts to generate medium to high fidelity diagrams or wireframes.

TECHNICAL SKILLS

Operation Systems: Windows XP, Windows 2007, Windows 2008, Windows Vista

Methodologies: SDLC, Waterfall, V-Shape model, Agile - Scrum, RUP, DMAIC, DMADV, Lean

Web Technologies: HTML, CSS, XML, CSS3, HTML5

Languages: BASIC, LOGO, C, C++, JAVA, UML

Databases: Oracle 8/9/10/11, MySQL, SQL server, Microsoft Access, DB2, SQL Server Express Edition

Database Tools: TOAD, MySQL Work bench

Change Management Tools: Remedy, JIRA, TFS, HP ALM

Tools: and Packages: MS Visio (extensible stencils), Mockup Screen, Lucid Charts, Balsamiq, Rational Rose, HP Quality Centre, Tableau, SAS, Rational Requisite Pro, DOORS, TeamSite, inteGREAT, UXPin

Software Applications: MS Project, MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Visual Studio, Minitab

Statistics: Regression Analysis, ANOVA Analysis, Game Theory

PROFESSIONAL EXPERIENCE

Confidential - Albany NY

Sr. Business Systems Analyst

Responsibilities:

• Designed SharePoint website for all projects of teh team to improve collaboration between all stakeholders.
• Worked wif developers to define internal processes required during teh analysis phase of a project.
• Formalized various documents to be used across multiple projects and developed standard templates for each document.
• Developed meeting minutes for review and approval by executives and level set expectations.
• Played a consultant role for teh business analysts working at agency side advising on teh documentation required.
• As teh only business analyst working on multiple projects for teh team, conducted gap analysis to produce a complete set of documentation required by developers to meet project objectives.
• Played a lead role in conducting and facilitating discussions and requirements elicitation sessions on multiple projects wif constantly changing priorities.
• Interviewed business users to elicit requirements and analyzed teh feasibility of their needs by coordinating wif teh Project Manager and Technical Lead.
• Identified and analyzed rules and regulations, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Conducted analysis of teh current challenges faced by teh business from an existing business processes standpoint and identified areas for improvement and propose suitable solution.
• Worked closely wif teh Agency users and Project Manager to define scope of a project.
• Involved in requirements scoping and identifying high priority requirements for implementation.
• Conducted business process improvement sessions involving Agency users, SMEs and another IT team to finalize To-Be solutions to be implemented through teh project.
• Participated in planning meetings to identify all analysis workstreams required in a project and level of effort.
• Played a lead Business Analyst role in gathering, analysing and writing Business Requirements for teh development of application in order to successfully meet project objectives.
• Performed User Acceptance Testing (UAT) on developed solutions.

Environment: Mobile Application Development(Appcelerator, Swift), .NET, Cold Fusion, APIs, Agile methodology, MS Office, HP Application Lifecycle Management(ALM), MS Visio, HTML

Confidential - Albany NY

Sr. Business Systems Analyst

Responsibilities:

• Played a lead Business Analyst role in gathering, analysing and writing Business Requirements for teh conversion in order to successfully meet project objectives.
• Interfaced wif teh Business and SME’s to understand their current processes and requirements and then worked closely wif teh Technical Architect and Technical Leads to recommend solutions that enables teh project to achieve its goals.
• Responsible for developing and producing teh Requirements work products such as Use Case documentations, Process flow models, Mock-ups, Requirements documentation including CRD, Business Rules Catalogue and Data element chart, Product Backlog documentation etc.
• Participated in technical discussions and insured teh system design meets teh functional requirements.
• Played a lead role in conducting and facilitating discussions and requirements elicitation sessions.
• Participated as an SME in teh discussions wif new vendor to set up best system for generation of notices in alternate format.
• Played a lead role in organizing Project documentation on SharePoint for efficient document management and collaboration.
• Managed change requests to co-ordinate teh work by ensuring right people are in teh room.
• Co-ordinated schedule, knowledge, data transfer and technology of 6+ internal and external IT partner/units/interfaces.
• Facilitated project communications to effectively interact wif a diverse group of executives, managers, subject matter experts, technical lead, business users, developers and team.
• Documented, resolved and tracked 100+ issues to closure.
• Primary trusted contact person for business stakeholders and management.
• Assisted developers in designing teh forms, data mapping, standardizing processes, establishing best practices, etc.
• Improved transparency and stakeholder engagement utilizing SharePoint tools and Visual studio structure and features. Leveraged dis for project communications.
• Confirmed all teh business objectives and user requirements are met by samples through user acceptance sign off.
• Facilitated test sessions, collected teh test results from teh users, reviewed and reported teh documents for enhancement.
• Confirmed all teh business objectives and user requirements are met by teh system through user acceptance sign off.
• Documented and tracked action items and change requests of teh team to its completion.
• Provided meeting minutes and status reports to agency and senior staff.
• Trained team members and users on applications, tools, process and system.

Environment: HP Exstream, RSA Server, SharePoint, Agile methodology, MS Office, MS Visual Studio (TFS), MS Visio, XML, Cognos, Elixir, COBOL

Confidential

Responsibilities:

• Played a lead Business Analyst role in understanding and documenting current process for modernization in order to establish project objectives.
• Conducted and managed meetings to facilitate project initiation, enterprise analysis and work required.
• Prepared Business Cases for each sub-project, meeting minutes, status reports, action logs.
• Identified, documented and analysed previously established service level agreements between agencies and applied them to teh current scenarios.
• Responsible for developing and producing As-Is process flow diagram, System context diagram, Required To-Be, etc.
• Reviewed IFB for new print and mailing vendor to ensure it consists of necessary system requirements and requests non-negotiable service level agreements and participated in teh IFB discussions.
• Documented and discussed risks as part of planning.

Environment: HP Exstream, RSA Server, SharePoint, Agile methodology, MS Office, MS Visual Studio (TFS), MS Visio, XML, Cognos, Elixir, COBOL, FTP, SoFTP, Unisys Mainframe, QDirect, FILENET (ECM), inteGREAT

Confidential

Responsibilities:

• Played a lead Business Analyst role in gathering, analysing and writing Business Requirements for teh conversion in order to successfully meet objectives.
• Interfaced wif teh Business and SME’s to understand their current processes and requirements and then worked closely wif teh Technical Architect and Technical Leads to recommend solutions that enables teh project to achieve its goals.
• Responsible for developing and producing teh Requirements work products such as Use Case documentations, Process flow models, Mock-ups, Requirements documentation, Business Rules Catalogue and Data element chart, Product Backlog documentation etc.
• Prepared and delivered design documents to technical teams for developing teh front-end system as per user needs.
• Review process models created to validate information as per organization structure.
• Interviewed Business Analysts and Project Managers.
• Developed client side and server side validation rules for compliance purposes and associated verbiage for front-end applications.
• Prepared reports writing SQL queries in Oracle database.

Environment: Oracle Service Cloud, Oracle server, Oracle CRM, Oracle Policy Automation (OPA), Oracle Beehive online, Oracle BeeHive extensions, Xamarin Test Cloud, Xamarin Insights .NET, IOS Application, IPad, IPhone, Android application, Windows application, SharePoint, Agile methodology, MS Office

Confidential, Columbus,OH

Business Systems Analyst

Responsibilities:

• Created execution roadmap identifying project structure including Multi-generational plan (MGP), outlining Project Phases, Project prioritization and Project Kick-off.
• Interfaced wif teh Business and SME’s to understand their current processes and requirements and then worked closely wif teh Technical Architect and Technical Leads to recommend solutions that enables teh project to achieve its goals.
• Conducted JAD sessions to elicit teh business requirements and business objectives for teh project and documented them in a BRD.
• Created project initiation diagrams including use cases, activity diagrams, work flow diagrams, flow charts.
• Determined project scope and derived context diagram and teh project use cases from business diagrams of teh clearing house.
• Responsible for developing and producing teh Requirements work products such as Use Case documentations, Process flow models, Mock-ups, Requirements documentation including CRD, Business Rules Catalogue and Data element chart, Product Backlog documentation etc.
• Conducted controlled brainstorming sessions wif focus groups in an agile environment.
• Developed verbiage associated wif teh alternate flows involved in teh process for front end interaction.
• Created high level analysis flow diagram, domain class diagrams and entity relationship diagram from teh use case or other high level diagrams.
• Recognized and understood various design models of teh existing system and processes including teh relevant UML diagrams, detailed design entity-relationship diagrams and decomposed data flow diagrams.
• Determined when to use which Modelling techniques following them through a project life cycle and understand which diagrams are derived from others.
• Understood teh basic concepts of teh system, normalization and decomposition so as to review teh diagrams of teh process.
• Created functional requirements document to provide teh solution for teh stated objectives.
• Conducted SWOT analysis of teh existing system, benchmarked teh expected structure and conducted GAP analysis.
• Generated product backlogs and several sprint backlogs along wif teh SMEs and project team.
• Implemented time-boxed approach in teh agile environment for teh project activities to avoid delay and promote prioritization.
• Monitored teh progress through morning roll calls and insisted project team member to develop Eisenhower decision matrix for daily activities.
• Prepared work breakdown structure of teh project on MS Project and performed variance analysis to manage project schedules, milestones.
• Conducted planning meeting to effectively schedule teh upcoming events and activities to plan resources in line wif triple constraints.
• Scheduled retrospective and review meeting in order to conduct thorough analysis of teh task accomplished in scope of any improvement.
• Prepared deliverables and obtained verification and approval of relevant authorities.
• Tracked and reported key performance indicators and other evaluation criteria decided for acceptance of work done.
• Implemented new filing system to help employees organize documents and increase efficiency.
• Reviewed and approved various documents during teh project.
• Analyzed teh incoming change requests, conducted impact analysis and incorporated teh changes as per its priority and relevance.
• Conducted risk analysis to mitigate all possible elements which can jeopardize teh project.
• Identified, verified and validated XML web methods generated for teh developed web services.
• Created requirements traceability matrix for teh final verification and assessment.
• Identified and developed validation rules for teh system being developed as per teh user requirements.
• Building and testing reports to be generated during teh process periodically while updating and communicating results using SQL queries.
• Identified UAT test scenarios, prepared requirements traceability matrices (RTM) and determines user participating in teh testing phase.
• Defined UAT test plan and developed test case documents to enable users ensure fully operational functionalities.

Environment: Windows, SQL, Microsoft Office Tools, Rational Requisite Pro, Rational Rose, Rational Clear Case, Java, SOAP, WSDL, HTML, XML Agile SCRUM methodology.

Confidential

Sr. Business Analyst

Responsibilities:

• Gatheird user and business requirements through interviews, surveys, prototyping and observing account managers.
• Documented, updated, and finalized teh requirements in MS Word which was then approved by board.
• Analyzed and prioritized user and business requirements as system requirements that must be included while installing teh new system.
• Piloted thorough document analyses to gain in-depth knowledge of teh processes while implementing UML methodologies to design Use Case diagram, Data Flow Diagrams, Activity Diagrams and Sequence diagrams and enabled technical team to identify teh key processes.
• Planned and defined system requirements to Use Case, Use case scenario and Use Case narrative using teh UML methodologies.
• Conducted sessions wif management, SMEs, vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings wif Architects, Developers and Testers to collaborate resource allocation and project completion.
• Actively participated in data mapping and modelling of teh target system from teh legacy system.
• Assigned problems to appropriate software development team for fixes.
• Documented requirements and other pertaining artefacts in a concise and simple language so that business user and IT technicians can understand and verify that it conforms to regulatory conditions.
• Contributed wif Project Manager in handled scheduling, resource planning and allocation matters conducted status meetings and compiled reports.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Developed strategies wif Quality Assurance group to implement Tests cases and UAT.
• Reviewed and verified installation instructions and documentation materials.
• Collaborated wif Quality Assurance team to track defects and verified that all teh functionalities are complete and function properly.
• Ensured teh user suggested modifications were effectively incorporated into teh application by uploading data using SQL.
• Formed a bridge between Project Manager and different teams.

Environment: MS Excel, MS Word, MS SharePoint, PL/SQL, MS Visio, MS Project, MS PowerPoint, PL/SQL, In-House SDLC.

Confidential

Sr. Business Analyst

Responsibilities:

• Interacted wif teh Sr. HR Manager and external stakeholders to elicit requirements and their expectation from teh system.
• Involved in analyzing business requirements and preparing pertinent artefacts, business rules and guidelines consistent wif teh needs.
• Analyzed teh current working environment teh expected results from teh implementation of teh solution.
• Developed systems specifications, Standard Operating Procedures (SOP), templates for supportive maintenance and recording documents.
• Active participation in workshops and interviews conducted.
• Assessed business priorities and policies to prepare consistent operations for management and maintenance.
• Analyzed monthly/quarterly performance against plans and forecast and recommended corrective actions.
• Used load runner to perform basic load testing.
• Assessed business priorities, and advised business units on risk and cost-benefit analysis.
• Used Rational rose to generate various UML diagrams.
• Organized cross training of team members and users to become more responsive.
• Finalized and verified all requirements, supporting documents, templates to create repository.
• Generated system flows and process flows through elaborate activity flow diagrams, data flow diagrams, and sequence diagrams.
• Used MS Project to manage schedules, deadlines, resources and project tasks.
• Created verbiage for teh system to be displayed during teh data entry and operations.
• Developed wireframes using Visio for user interface.
• Actively participated in creation of RTM, test plans and test cases for teh system.
• Conducted user acceptance testing, documented teh results and developed user training manuals.
• Developed training schedule, documents and trained teh user.

Environment: MS Access, MS Word 2003, MS Excel 2003, MS PowerPoint 2003, MS Visio 2003, Windows XP, SDLC - in-house, c#, vb.net, Microsoft SQL Server, SSIS, SSRS

Confidential

Sr. Business Analyst

Responsibilities:

• Gatheird user and business requirements through interviews, surveys, prototyping and observing account managers.
• Documented, updated, and finalized teh requirements in MS Word which was then approved by board.
• Analyzed and prioritized user and business requirements as system requirements that must be included while installing teh new system.
• Created Project Risk/Process Failure Modes and Effects Analysis document capturing and prioritizing risks, determining mitigation plans and forwarding teh reports for verification.
• Created work plan clearly identifying task level details, resource assignment, project timeline, including “Target” and “Actual” start and end dates, showing task completion and overall percent completion of effort.
• Created Business Requirements Document (BRD) providing an outline explaining teh customer/business requirements, People Model (current/target environment), Process Model (current/target environment), Business Use Cases, Information Attribute Requirements, and Security Requirements, Non Functional Requirements (Capacity and Performance requirements).
• Identified responsibilities to be carried out, roles to be played by various team members involved in teh project and developed roles and responsibilities matrix.
• Planned and defined system requirements to Use Case, Use case scenario and Use Case narrative using teh UML methodologies.
• Created Use case diagrams, activity diagrams, sequence diagrams in Visio.
• Conducted sessions wif management, SMEs, vendors, users and other stakeholders for open and pending issues.
• Scheduled and organized teh sessions by preparing materials, identifying objectives, limitation and critical success factors, selecting participants, inviting and educating participants in order to utilize teh time efficiently, reserving venue, appointing scribe and coordinating logistics.
• Interacted wif technical architects to identify and analyze teh given information, procedures, decision flows, and also evaluated existing procedures.
• Actively participated in data mapping and modelling of teh target system from teh legacy system.
• Assigned problems to appropriate software development team for fixes.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Developed strategies wif Quality Assurance group to implement Tests cases and UAT.
• Collaborated wif Quality Assurance team to track defects and verified that all teh functionalities are complete and function properly

Environment: MS Excel, MS Word, MS SharePoint, PL/SQL, MS Visio, MS Project, MS PowerPoint, PL/SQL, In-House SDLC.