Senior Business Analyst Resume

SUMMARY

Energetic, results - focused professional with extensive knowledge and hands-on experience with project management with more focus towards Agile based development projects, process improvement, enterprise enhancement, facilities management and professional resources management.
Articulate communicator adept in interacting with all levels of staff, management and clients. A capable and tactical leader with strong business acumen to drive solutions for project teams to successfully execute.
Excellent project and people management, strong team building skills to halp reduce risk and manage appropriately. Ability to work collaboratively with a commitment towards achieving goals and creating an environment with sound decision-making skills, ownership, and accountability at all levels.
Expertise encompasses: Release Planning, Agile Methodology Implementation, Vendor Management, Procurement and Budgeting, Project Lifecycle Management, Resource Management, Organization, planning and priority setting, Team Building, Sprint Planning and Execution.
Self-motivated with a flexible attitude, and ability to adapt quickly to change.
Ability to lead and engage new project teams and build confidence in project staff.
Proven ability to stay within approved budgets schedules and achieves objectives.
Demonstrates exceptional interpersonal, communication and motivational skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

As part of the Backoffice Team was responsible for documenting SOPs, UATs, and Integration Test for the General Ledger, Accounts Payable, Accounts Receivables requirements of the WorkDay implementation project to replace the back-end Account system.
Engaged with cross functional teams, including Collections, Billing, Legal, Sales and Accounting to support the usage of Zuora and SFDC.
Worked closely with Salesforce and Zuora administrators to verify the permissions and access for all business units and manage the support of production issues.
Created reports in Salesforce and Zuora for business end-users to query data.
Created and maintained Standard Operating Procedure manuals for multiple business units during the transition to the new billing system.

Confidential

Consultant Senior Business Analyst / Scrum Master

Responsibilities:

As part of the Product Management Office (PMO) team, Documented Treasury and Accounts Receivables requirements for a project to replace the back-end billing and Accounts Receivable system during the requirements elaboration phase.
Engaged with cross functional teams, including Collections, Billing, Legal, Sales and Accounting to identify and document the various needs while modeling a new billing system for the company.
Worked closely with Salesforce and Zuora administrators to verify the permissions and access for all business units.
Created reports in Salesforce and Zuora for business end-users to query data.
Created and maintained Standard Operating Procedure manuals for multiple business units during the transition to the new billing system. These manuals has been used for training and has been used to identify business unit needs due to the transition.
Assisted with training of cross-functional teams for Treasury processing and Billing/Collections.
Assisted the Collections department with reassignment of clients as the business model for billing changed.
Use of Pivotal Tracker and Agile Accelerator Kanban Agile tools for story management.

Confidential

Senior Business Analyst / Scrum Master

Responsibilities:

Planned and managed work activities of at least two software development/test teams (Web Portal, Enterprise Architecture) working closely in conjunction with business teams.
Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.
Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review and Sprint Retrospective meetings.
Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).
Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
Worked with Senior Management, Business and Release Management to understand the vision of the product, prioritize and develop software release planning.
Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.

Confidential

Project Coordinator / Scaled Agilest

Responsibilities:

Managed Projects as assigned (including Project initiation and execution phases).
Provided project support to the executive Project Sponsors.
Managed administrative support of the Project Managers and Directors on the projects.
Conducted comprehensive new hire orientation including overview of technology and online resources for project team.
Assisted with the implementation of personnel policies and procedures.
Managed coordination between support staff and consultants; conflict resolution resource and crisis management (mediation).
Created timely metrics and reports of team’s progress for management visibility.
Responsible for release planning for scrum teams.
Responsible coaching and implement Agile methodologies for Product Owners.

Confidential

Services Finance Coordinator

Responsibilities:

Planned best allocation and utilization of project space and resources; investigated availability and suitability of options.
Directed and planned essential central services such as reception, mail, archiving, catering waste disposal and recycling.
Procurement and budgeting responsibilities. Calculating and comparing costs for products and service to achieve maximum value.
Relieved the Finance Department of administrative and managerial duties, including but not limited to the following: scheduling meetings, agenda creation, task reminders, status reports, managing calendars, booking travel arrangements, expense report submissions, telephone and email screening, filing and mail coordination.
Coordinated work flow and update delegated tasks to ensure progress to deadlines.
Coordinated internal and external senior management meetings and events.
Responsible for managing all Finance project initiatives (Concur E&T, Blackline ARS).

Confidential

Special Events Coordinator

Responsibilities: