SUMMARY

• Over 9 years of professional experience working in various comprehensive projects in health care, finance, telecom and retail sectors domains as a Sr. Business Analyst/Scrum Master.
• Expertise in analyzing teh businesses Requirements and documenting them into artifacts like business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement specification (SRS) and Requirements Traceability Matrix.
• Comprehensive noledge of Software Development Life Cycle (SDLC), having through understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Proficient in analyzing and creating Use Case diagrams, Sequence diagrams, Activity diagrams, Business flow diagrams using MS Visio and Rational Rose.
• Extensive noledge and hands on experience on Software Development Life Cycle methodologies like Waterfall, Agile (SCRUM, RUP, XP) and Hybrid (Waterfall - Agile) to extract teh best possible output.
• Experience in performing Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis and In Depth understanding of teh AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications and preparing test scripts.
• Experienced in managing teh requirements and prioritized user stories by proficient use of management tools like HP ALM and used JIRA for defect management.
• Conducted Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end users, SMEs' and development team for project meetings, walkthroughs and customer interviews.
• Extensive experience in elicitation, managing and documenting business and functional requirements, communicating TEMPeffectively with higher management, developers and engineers.
• Extensively worked in Agile/Scrum Methodology.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD and JAR sessions.
• Hands on experience in using teh tools such as HP Agile Manager, Atlassian JIRA, Rally and Version One for requirement documentation, User Story tracking and generating variousSCRUMArtifacts.
• Excellent experience in conducting daily Scrum standup meetings build User story documents, ticket creation, tickets status flow tracking.
• Excellent comprehensive noledge of RUP, Waterfall, Agile and Six Sigma methodology.
• Strong experience in conducting UAT and documentation of test cases. Familiar in designing and developing manual and automation test cases and test scripts using Test Director and Win-runner.
• Experienced with HP Application Lifecycle Management (HPALM) and HP Quality Center (HPQC) to manage teh requirement, track teh defects perform Root Cause Analysis and bridge between project team and business.
• Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills. Excellent track record for meeting deadlines and submitting deliverables on time.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Experience using Descriptive programming and VB Script and Very good understanding of UML modeling techniques including use cases, sequence diagrams, tree diagrams.
• Proficient in Defect management, including Defect creation, modification, tracking, and reporting using Industry Standard Tools like ALM.
• Experienced in interacting with Clients, Business Analysts, UAT Users and Developers.
• Extensively used SQL scripts/queries for data verification and validation and Expertise in SQL and PLSQL programming wrote complex SQL queries to generate teh reports.
• Good working noledge of workflow tools such as JIRA, Remedy, and Change Control etc.
• Good exposure in using of QTP/UFT integrated environment (Synchronization, Data Table, Actions, Recovery scenarios etc.
• Experience in Data Analysis, Data Mapping, Data Modeling, E-R Diagrams, Normalization. Have strong understanding of Legacy DBMS, Relational DBMS, Object Oriented DBMS, and Multi-Dimensional DBMS.
• Actively involved during Dimensional Modeling Data Design and assisted teh team in designing teh On-Line Transaction Processing (OLTP) and Operational Data Store (ODS) to enhance teh speed of teh transaction.
• Experienced using SharePoint and Visio tools and Good experience in Selenium Test environment setup expert using teh entire open Source tools.
• Expert in successfully demonstrating teh user requirements to teh team working on teh project by employing Unified Modeling Language (UML) and ER-Diagram using MS-Visio & Enterprise Architect.
• Experience in Leading Offshore team, on-site-offshore coordination and Defect Triage participation
• Experience in UNIX Shell Scripting on UNIX & Linux platform and Capable of adapting to new and fast changing technologies quickly to deliver quality product on time.
• Strong Analytical and Problem-Solving skills, Multi-Tasking abilities. Self-motivated, flexible, noledgeable, hardworking, and detail-oriented person. Good communicator, coordinator and organizer.
• Experience as a SAFe practitioner of an Agile Release Train (ART) and learned to work more collaboratively with other teams. Writing user stories, breaking down features, planning and executing iterations similar to a sprint and at teh same time, planning program increments.
• Learnt about teh continuous delivery pipeline and DevOps culture to TEMPeffectively integrate with other teams in teh SAFe program, which is halpful to continuously improve teh release train.

TECHNICAL SKILLS

Tools: Share point, JIRA, Remedy, Microsoft office, QTP, Quality Center, HP ALM, Load Runner, Win Runner, Test Director, and Bugzilla.

Methodologies: Agile Scrum, Kanban, Waterfall Methodology, RAD, Waterfall-scrum Hybrid, SAFe4.

Databases: Oracle, SQL, PL/SQL, MS SQL Server, DB2, MS Access

Operating Systems: Windows - 7, Vista, XP, 2000, NT 4.0, UNIX - Sun Solaris, Mac OS, Windows 8 and Windows 10

DBMS Tools: SQL plus, SQL Developer, SQL Server Management Studio.

Project Management: JIRA, MS Project; SharePoint 2007, 2010, 2013; MS Office Suite.

Testing Tools: HP QC, HP ALM, Load Runner, Selenium IDE.

Modeling Tools: Erwin, Enterprise Architect, Mockup Screens, and MS Visio.

ETL and Reporting Tools: Informatica, Tableau, IBM COGNOS

Languages: Python, jQuery, JavaScript, java,COBOL, HTML5, CSS3, XML, JSON, PL/SQL

PROFESSIONAL EXPERIENCE

Sr. Business Systems Analyst/Advisor

Confidential, Indianapolis

Responsibilities:

• Involved in an ongoing project to modernize a mainframe application to a new system or application which would be feasible for teh claims processors to process teh claims more efficiently and at teh same time TEMPeffectively.
• Assisted teh project manager, product owner and also teh scrum master throughout teh process and also worked collaboratively with teh Java and data base teams educating them about what shall be built.
• Involved in teh architectural team meetings to advise them on current technologies dat are rising in teh market. Noting down teh feedback and discussing teh same with teh team would educate them on different ideas being discussed in order to bring out a quality product for teh customer/consumer/claims processor.
• Reviewed, analyzed and created detailed documentation of business systems and user needs including workflow, program functions and steps required to modify application programs.
• Gatheird functional, business and technical requirements using individual and group meetings with teh product owner(s).
• Responsible for writing user stories as per teh business requirements from teh product owner and review those user stories with teh product owner and get an approval for those stories which are design, development and test oriented.
• Experienced in project management working with various internal teams and clients in tracking project progress and maintaining change request and requirement logs.
• Worked with remotely located teams.
• Experienced in creating unified modeling language (UML) diagrams including use cases, activity diagrams using MS Visio and Rational Rose.
• Expertise in teh Healthcare payer area (pricing - pricer systems), membership claims, benefits, eligibility check, diagnosis codes, procedure codes, provider information, ICD 09/10 and healthcare industry standards like HIPAA/PHI.
• Assisted various teams in writing technical user stories and create a backlog for those stories in order for those stories to be implemented.
• Expert in conducting GAP analysis, UAT, cost benefit and ROI analysis.
• Took part in teh SAFe 4 (Scaled Agile Frame Work) workshop and training program for two consecutive days in order to implement SAFe in teh organization.
• Took teh SAFe practitioner exam and certified as a SAFe practitioner.
• Played a key role in planning, testing and implementing system enhancement request along with conducting JAD sessions during various stages of upgrading teh matching system and discuss teh current system preference.
• Analyzed COBOL code along with an assigned developer to extract some business rules out of teh code and document teh analysis. Uploaded them to confluence for pubic reference and further use by other associates.
• Reviewed system test plans and worked along with some of teh business folks to validate some of teh test scripts and were executed later by teh QA team.
• Responsible for providing regular status reports directly to teh manager and teh management or teh leadership team at teh same time.

Environment: Scrum, Agile, MS office, MS excel, MS Visio, Rational Rose, SQL, SQL server, Selenium, MS project, One note, SAFe 4, BRD-FRD templates, Rally, Windows 7 and Windows 10, Kanban, SharePoint, Java, JIRA, Confluence, Other Atlassian tools, MS Access, CSS, COBOL, JSON

Sr. Business Analyst/Scrum Master

Confidential, Chicago IL

Responsibilities:

• Supported and assisted teh client with project planning, project definition, requirements definition, and analysis design and systems documentation.
• Started off with AS-IS analysis of teh project looking at teh current state of application and moved on to creating GAP analysis between teh current state and to be state.
• Facilitated JAD sessions to gather information taking care of teh functionalities and analyzing teh requirements from raw data.
• As ascrummasterfacilitated teh variousscrumceremonies such as Backlog refinement meeting, Sprint Planning Meeting, DailyScrum, Sprint Review Meeting and Retrospective meeting and solved teh various impediments teh team faced during teh sprint cycles efficiently.
• Was enhancing teh Actimize AML application in relation to teh transaction monitoring system, Profiling and Compliance for teh AML activities across teh Bank'sCapitalmarket, Private and Retail banking and wealth services division to Monitor suspicious activity or transaction Reports
• Prepared network designs using Visio according to Unisys 3-tier standard architecture with cost estimates (including capital and operational expenses).
• Extensively used JIRA for issue tracking, managing teh project, tracking and managing teh bugs.
• Lead and facilitated interactive sessions with teh business users and subject matter experts to gather and document business requirements and scenarios.
• Linking upstream and downstream Agile using open source development tools streamline agile development
• Worked with teh cross functional team and facilitated theScrumCeremonies like DailyScrum, Sprint Planning Meeting, Sprint Review Meeting and Sprint Retrospective Meeting.
• Created various physical and logical designs/diagrams including rack layouts, hardware connectivity, and logical layer connectivity.
• Maintained healthy backlogs for sprints and created User Stories and Story Points and work with client services to ensure teh quality of delivered software.
• Resolve issues discovered by QA/UAT during sprint.
• Liaised between teh business and technical staff at all levels to design and implement innovative, technology enabled business.
• Act as a powerful tool for senior management both to identify teh risks and to take limiting or corrective actions to protect teh earnings andcapitalof teh bank from undesired impacts.
• Performed analysis and built design documentation to ensure traceability of test cases to all functional requirements, technical requirements and business rules.
• Worked in collaboration with teh product owner with creation of User Stories, documentation and in managing dependencies.
• Working within agile development teams and supporting teh developers to quality assure developments early.
• Extensively used SQL Queries to verify and validate teh Database Updates.
• Performance monitoring and tuning on UNIX systems. Develop step-by-step method using predesigned worksheets to eliminate much of guesswork in performance monitoring and tuning.

Environment: Agile Scrum, MS office tools, Windows XP, SQL, Rational Clear Quest, Remedy, SharePoint, UML, Requisite pro, Microsoft Visio, and HP Quality Center, Java, HTML, AJAX, CSS, SQL, PL/SQL, MS(Excel, Word, Access), JIRA, T-SQL, SSRS, ETL, REST, API’s, Visio, HP ALM.

Sr. Business Analyst/Scrum Master

Confidential

Responsibilities:

• Assist teh Project Manager throughout teh project's lifecycle including: development of project scope; collection and documentation of business requirements, preparation of related process documentation and preparation of change control documentation, and coordination of user acceptance testing.
• Liaised with otherScrumMastersto coordinate development & test efforts acrossscrumteams through theScrumofScrumsmeetsand Facilitated PI/Release Planning, Sprint Planning, Backlog Grooming, Agile retrospective meetings, Sprint Demos, etc.
• Understanding teh project concepts and forecasting teh requirements of teh project accordingly. Prepare Technical Specification Documents.
• Served asScrumMasterfor software development team; initiated planning, demonstrations, requirements analysis and dailyScrummeetings.
• Involved in maintaining and managing firm-wide infrastructure along with researching viable technologies and provided production support to a loans servicing system using SQL and Eclipse.
• Conduct and document gap analysis, identification of evidence needed to support requirements, and develop business and functional requirements specifications and assist with user acceptance testing using Curam.
• Helped teh testing team in implementing teh Test Plan, various Test cases and Test Scripts in VBScript to test various functionalities using teh automated tool QTP and wrote manual Test Cases using Quality Center per functional documents and requirements.
• EmployedScrumMethodology within an agile development environment to improve software development processes and elevate product quality while meeting defined goals and key deadlines.
• Lead change control tracking for scope items on teh published release plan and efficiently track teh status using JIRA.
• Identify approaches to satisfying business requirements by conducting detailed analysis of one or more program areas (Medicaid, Healthcare Exchange, TANF, and Food & Nutrition) in preparation for implementing a comprehensive case management solution utilizing teh Cúram Business Application Suite.
• Conduct and participate in status meetings to collect data from business users and wrote SQL queries using complex joins, grouping, aggregation, nested sub-queries, cursors, etc.
• Performed Data analysis and presented results using SQL, MS Access, Excel, and Visual Basic scripts.
• Imported, exported and manipulated large data sets in multi-million-row databases under tight deadlines.
• Helped team removing impediments by proper communication withinScrumteam and timely mitigating project risks.
• Involved in project planning and tracking project status using MS Project and used SharePoint for managing all teh documents.
• Created Business and System Requirements documents for theCuramCase Management functionality.
• Involved in preparing detailed test plan and test cases based of functional requirements using ALM/Quality Center for teh business requirements verification and validation.
• Involved in analyzing and preparing detailed summary of teh data collected required by teh project and created daily reports in designed Excel spreadsheet with pivot tables.
• Identified data issues and provided recommendations for resolution to ensure optimal performance and keeping a track of teh project by preparing monthly variance reports.
• Giving presentation on planning, expenses and target to be achieved to teh team members who will handle teh project.
• Monitor teh performance and efficiency of teh programs and expense incurred in teh project.

Environment: Agile Scrum, Waterfall-Hybrid, Windows XP, SQL, Rational Clear Quest, Jira, UML, VB Script, SharePoint, Microsoft Visio, Clear Quest, HP Quality-Center, SQL, PL/SQL, T-SQL, Java, JSP, HTML, JSON, AJAX, REST, MS Word, MS Excel, MS Access, Curam v5.2/6, MS Project, SharePoint, HP ALM, Selenium.

Sr. Business Analyst

Confidential - CA

Responsibilities:

• Gatheird and analyzed data and came up with business use cases, proposed projects, and systems requirements for mortgage loan origination system using RUP standards.
• Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD) and later translated them in to Functional Requirements Document (FRD).
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders and gatheird user andbusinessrequirements for teh B2C and B2B web based application.
• Represented teh business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Used UML to produce AS IS and TO BE models.
• Acted as liaison between teh users and teh IT development team to determine and deliver teh most TEMPeffective solution for development and implementation including preparing detailed business requirements documents.
• Develop queries, analysis, and reports in Microsoft SQL to halp key decision-makers make strategic decisions.
• Provide analytical support to teh business and external clients on an as- needed basis.
• Planned, facilitated and reported on quality assurance testing efforts for Pre-adjudicated, Post-adjudicate Claims and CMS Claims.
• Validate processes and controls. Assist management with process analysis.
• Extensively used tools such as Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, and MS Access.
• Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define teh business Process.
• Tracing requirements throughout teh development process and verifying adherence using teh Requirements Traceability Matrix (RTM)
• Used teh Agile (Scrum) methodology to carry out every step of thebusinessmodeling process.
• Helped prepare Logical Data Models dat contains set of diagrams and supporting documents containing teh essentialbusinesselements, detailed definitions, and descriptions of teh relationships between teh data elements to analyze, documented requirements around log based reporting and documentbusinessdata requirements.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using teh UML methodologies.
• Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.
• Coordinated with teh test team to check teh Weekly Status and Report it to teh Project Manager.
• Responsible for Interacting with teh Developers to explain teh proposed changes and ensure understanding of teh system requirements to handle these changes.
• Performed internal & external reporting, cash management, cost reduction & efficiency.
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, ER Diagrams, swim lane and Sequence Diagrams in MS Visio.
• Used HPALM for requirement management, test planning, scheduling, executing test cases, managing and tracking defects.
• Developed TEMPeffective reporting tools for teh business unit and completed existing projects from original concept through final implementation.

Environment: Agile, MS office tools, Windows XP, SQL, Rational Clear Quest, Rally, SharePoint, UML, Requisite pro, and Microsoft Visio, XML, PL-SQL, MS Word, MS Access, Oracle, SQL Server, MS Excel, HO ALM, Selenium, MS Project.

Business Analyst

Confidential

Responsibilities:

• Gatheird user/businessrequirements, conducted/organize team meetings, working sessions, generatedbusinessprocess models, use case models, created documents likeBusinessRequirement Document (BRD), Functional Requirement Document (FRD)
• Analyzed existing reports and defined business requirements and business process flows.
• Conducted JAD Session and project meetings with management, SME, vendors and other stakeholders and built a business process model using Microsoft Visio.
• Gatheird detailed business and technical requirements and participated in teh definitions of business rules and data standards.
• Understood thebusinesslogic, User requirements and test-objectives to develop test plans, test cases, and test case execution using HPQC.
• Used teh Agile (Scrum) methodology to carry out every step of thebusinessmodeling process.
• Facilitated SME interviews and assisted in identifying and analyzing teh possible technical solutions.
• Performed requirement analysis, went through use cases according to teh flow of teh patient data and rules of security sharing.
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, ER Diagrams, swim lane and Sequence Diagrams in MS Visio.
• Worked with Data warehousing Testing inCapitalMarket(Investment Management Services) usingCapitalMarket legacy.
• Conducted manual and user acceptance testing with teh development and QA team.
• Tested teh application manually by executing Test Cases in HPALM prior to Automation and Involved in automated testing and Performance testing using HPALM and Load Runner.
• Helped theBusinessUsers while performing teh UAT testing and halping them resolve teh defects in teh environment and worked in mainframe environment and used SQL to query various reporting databases.
• Involved in Change Management for hiring and performance management of staff, being teh liaison betweenbusinessstrategic plans and developing technology solutions to meet thebusinessgoals; worked extensively on Content Management and Document Management.
• Developed SQL Scripts and PL/SQL Stored procedures using Oracle, also part of team in enhancing customer care website with teh portfolios attained.
• Participated in all phases of teh development life cycle for assigned projects and coordinated business issues resolution throughout each project.
• Created Use Cases using UML and managed entire functional requirements lifecycle using RUP.
• Performed Data Analysis of existing data through SQL and experience with EDI & ETL.
• Maintained proper communication with teh developers ensuring dat teh modifications and requirements were rightly addressed & revisions were monitored.

Environment: Agile Scrum, MS office tools, Windows XP, SQL, Rational Clear Quest, Jira, SharePoint, UML, Requisite pro, Microsoft Visio, FACETS, and HP Quality Center, PL/SQL, T-SQL, HP ALM, MS Project.

Test Engineer

Confidential

Responsibilities:

• Responsible for reporting bugs to teh corporate bug tracking system and verified non bugs against new builds and performed Extensive Manual Testing.
• Collaborated with other team members to write detailedBusinessRequirements Document. Developed Functional Requirements Specifications and System Requirement Specification from thebusinessrequirements.
• Designed Use Cases, Use Case Diagrams, Use Case Scenarios, Workflow and Data Flow Diagrams.BusinessProcess Flow Diagrams, Activity and Sequence Diagrams using Microsoft Visio.
• Conducted JAD sessions between teh end users and teh development team. Worked with teh software architects / developers to ensure dat teh applications confirm to customer requirements.
• Used Data driver wizard to create data driven tests, for testing teh application with multiple sets of data.
• Technical writing of high level Test Plans, Test Cases, Test Scenarios.
• Created and maintained a Traceability Matrix using Rational Requisite Pro and conducted testing of teh system End-End Testing manually
• Perform Regression, UAT, Integration, User Interface, GUI, and Usability Testing and performed multi-user testing and Adhoc testing.
• Monitored post-implementation system/program performance to prevent reoccurrence of operational issues and ensure efficiency of operation
• Developed Test Cases and Trace teh bugs by Bugzilla
• Prepared teh test cases and test scenarios detailed in Microsoft Excel
• Wrote and executed test scripts for GUI testing using WinRunner and coordinated UAT. Reported all bugs and defects to teh development team and performed data analysis and ran various SQL queries to critically evaluated test results.
• Used Test Director for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Using SQL Server database extensively to validate teh back-end data
• Analyzed teh performance based on teh reports generated.
• Responsible for providing regular status report to teh management.

Environment: Win Runner, Test Director, HTML, Oracle, Microsoft Excel, MS Word, Internet Explorer and Netscape Communicator, Windows2000 Manual Tester, Jira, SQL.