PROFESSIONAL SUMMARY:

• Results - driven professional and strategic thinker wif proven capabilities to influence senior executives, communicate successfully wif diverse audiences using multiple media and forums and drive for measures of success
• While navigating teh complexity of multiple divisions, locations, stakeholders, processes, strategies and goals. Recognized for well-honed analytical skills
• Ability to plan and execute initiatives TEMPeffectively wif attention to detail and strong relationship management capabilities. Experienced in specialized areas of:

TECHNICAL SKILLS:

Methodologies: Agile, SDLC, Waterfall

Productivity Application: SharePoint, MS office Suite, Visio, JIRA, DAPTIV, Planview

PROFESSIONAL EXPERIENCE:

Sr. IT Project Manager

Confidential

Responsibilities:

• Collaborating wif external and internal project managers on scheduling, budget, security, planning,CRM/ERP implementation, Database management, integration and cross platform application design, development and Implementation including:
• Managing Sentinel common data model, distributed data base and teh development of routine quire tools
• Defining processes and tools best suited to each project and medical devices
• Creating detailed project plans and road maps for software and hardware implementation
• Main point of contact for teh FDA's clinicians, epidemiologist, and biostatisticians to address regulatory issues
• Managing and communicating issues and risks associated wif contracts to project team and executive leadership
• Gathering requirements and actively setting and managing expectations to ensure all team members and stakeholders understand their roles, policies and processes on projects
• Ensuring all project artifacts as well as fully executed task orders /contracts are properly archived and entered into databases and securely maintained
• Managing enterprise cross platform integration solutions for healthcare data analytics as well as CRM implementation ETL and client server applications; including various Microsoft technologies
• Developing and implementing evaluation methodology related to various healthcare data programs to determine completeness and adequacy of teh data collection
• Managing governance and FDA compliance structure and processes to drive and manage product, service, or result delivery

IT Project Manager

Confidential

Responsibilities:

• Commodity management and Infrastructure project management of indirect and direct materials for strategic procurement including:
• Managed all aspect of large, complex, supply-chain, cross-functional global IT projects and programs
• Provisioned software licensing and agreement for medical devices across regional and international organizations
• Monitored scope, milestones, dependencies, cost, and benefits throughout project lifecycle.
• Infrastructure, software development and medical device implementation across multiple locations, local and international
• Took primary ownership for written requirements specifications from initial creation, through change management and solution delivery
• Managing governance and FDA compliance structure and processes to drive and manage product delivery
• Vetted and on-boarded new suppliers and vendor relationship management activities; merger and acquisition
• Coordinated and managed project schedules, meetings, and presentation activities wif internal and external customers
• Defined teh project scope of work, forecast, financial plans, its goals and delivery
• Worked closely wif product owners, sales & marketing and R&D to develop future product direction and strategy, providing valuable input from teh field

IT Project Manager & Team Lead

Confidential

Responsibilities:

• Managed Data Warehouse and UI Online projects in enhancements — including teh development of SOW, RFR, RFQ to request government bids based on business requirements, project description, objectives, governance, performance periods, deliverables, risk management, noledge transfer, ETL, modifications, performance clauses, procurement, penalties and incentives. Including:
• Worked wif project team and key stakeholders to devise best practices and continuous improvement of project delivery
• Developed clear and concise technical agreements, including monitoring and controlling KPI, ROI and milestones
• Developed timelines for document development through bid evaluation and including questionnaires, business client documentation and cost analysis.
• Maintained continuous alignment of program scope wif strategic business objectives and make recommendations to modify teh program to enhance TEMPeffectiveness toward teh business result or strategic intent.
• Assisted team across broad technical, financial and business disciplines focusing on business objectives and tracked progress to ensure project milestones are completed on time, on budget and wif teh desired results.
• Identified resources required, assigned responsibilities and coordinated project resources directly and indirectly to ensure successful completion of teh project.
• Ensuring transparency in all project activities through comprehensive documentation and communication wif cross-functional team members and business stakeholders
• Rigorously manages scope to ensure commitments are achieved wifin agreed on-time, cost and quality parameters
• Draft and provided redline recommendations as needed to procurement and IT contract related artifacts

Functional Business Analyst

Confidential

Responsibilities:

• Provided technical expertise for on-shore and offshore resources to set teh technical direction and managed issues, architecture, technical integration and technical service levels for a group of technologies. Including:
• Defined and designing technical requirements to support business needs in cash management
• Participated in overseeing detailed designing and code reviews
• Developed requirements traceability matrix
• Used SQL reports to produce data for business line to make strategic /tactical decisions
• Elicited functional and business requirements from stakeholders and SMEs
• Provided CRM solutions to inefficiencies and suggest tactics to meet teh set goals
• Processed files for Electronic Data Interchange, ACH, and Reconciliation
• Reviewed system performance and consumption issues wif implementation managers
• Performed secure financial transmission services for commercial and business purposes using GIS applications
• Reviewed test plans, RFP, SOW, run books and providing technical guidance and support to client
• Oversaw data management and coordination of compliance projects
• Manage backlog of production fixes and enhancements request for COTs and custom application
• Managed change control best practice, including user request and promoting changes to production

Application Engineer

Confidential

Responsibilities:

• Provided application engineering support; and maintaining a working noledge of all active projects wifin local and regional call centers. Responsibility includes:
• Developed and maintaining relationship wif business line
• Project managed enterprise and cross platform integration solutions
• Managed Salesforce CRM, enterprise solutions and client/server applications
• Managed Consumer Banking capital infrastructure project execution
• Developed process flow diagrams, activity diagrams and sequence diagrams using MS Visio
• Managed contact centers deliverables to obtain and communicate estimates ensuring timely delivery
• Prepared business requirement documentations and strategic planning for ERP
• Developed SharePoint site for team activity tracking and documentations
• Responsible for defining teh scope of teh project and gathering business requirements
• Provided timely estimates, weekly status reports and meets estimated delivery responsibilities

IT Program Manager

Confidential

Responsibilities:

• Planned and managed software development and ERP implementation projects by identifying resources, risk, timelines and stakeholder expectations, including:
• Managed scope to ensure commitments are achieved wifin agreed on time, cost and quality parameters
• Defined goals and deliverables including requirements definition from functional to technical specification
• Drafted and submit budget proposals, business requirement, status reports and recommend subsequent budget change when necessary
• Managed product and Sprint backlog items through monthly planning and daily scrum activities
• Served as a facilitator between development team and teh business team
• Identified, prioritized, mitigate, managed and resolved project issues, constraints dependencies and risk in conjunction wif client
• Provided guidance in teh development and review of policies and procedures to ensure adherence to regulatory and compliance changes
• Supported and assisted in security audit remediation

IT Project Manager

Confidential

Responsibilities:

• Executed multiple technology projects; in teh areas of program schedule, communication management, risk management, procurement management, cost management, quality assurance management, and change management. Responsibilities included:
• Planned, executed and finalized projects according to deadlines and wifin budget, ensuring dat all processes and methodologies were compliant wif in house and PMI standards
• Responsible for translating business requirements to teh technical team and facilitating teh understanding of teh product services or results to teh business team
• Proactively managed systems development, implementation and risk assessment using SDLC and agile methodology
• Managed project teams and resolved project related issues; produced project status reports, SOW and RFP
• Performed appropriate quantitative and qualitative analysis to support teh objectives of assigned projects
• Performed cost-benefit analysis, gap analysis and business requirements management
• Partnered wif project sponsors and technical teams to evaluate client business requirements and develop approaches and solutions alternatives
• Managed multiple CRM software implementation simultaneously
• Defined best practices and tools for project execution and management (ITIL)
• Managed teh implementation of imaging technology using Lenovo's Image Ultra
• Conducted routine security vulnerability assessments on network
• Negotiated maintenance contracts wif vendors and service providers; monitored software licenses renewal
• Promoted staff development through off-site and on-site technical and
• Participated in teh project life cycle from analysis to production implementation, wif emphasis on data analysis testing and documentation of results
• Implemented software and hardware standardization as well as desktop management solutions using LANDesk
• :Harvard University - Bachelors of Arts in Social Science; Minor Computer Science
• Highlights:me has proven teh ability to manage large-scale project, consistently delivering engagements wifin time and budget constraints:
• Completed large-scale data center infrastructure improvement project on time and on budget
• Successfully completed major OS embedded system upgrade in multiple location (reginal & overseas)
• Successfully complete major enhancements on data warehouse, improving productivity by 15%
• Successfully project managed teh implementation ERP, Enterprise solutions and client/server applications; including various Microsoft technologies
• Directed global rollouts of new software and hardware systems