PROFESSIONAL SUMMARY:

• 12+ years of IT experience - Business and Functional Test Analyst in Banking, Sales, Insurance, Mortgage-LOS, Telecom, Health Insurance, and Salesforce Domains. s - Scrum Master Accredited, Banking and ABA Mortgage, ISTQB, HP-QTP, HP-QC.
• Strong expertise in all phases of SDLC, STLC using Waterfall, Agile/Scrum, Incremental Methodologies.
• Strong experience with Scrum methodology - well versed in creating the Product backlog and developing the Backlog Requirements into well-defined user stories.
• Prioritized the Product backlog on an ongoing basis to manage the new requirements and the release timelines.
• Development of Acceptance Criteria for User Stories.
• Proficient in Scrum process and performed the role of Scrum master following and driving the Daily Standups, Sprint/iteration Planning, Story pointing Sessions, Backlog Refinement, Sprint Review Meetings, Retrospective meetings.
• Agile Coach - work with project managers, line managers, business analysts, product managers and others who are responsible for making the work happen.
• Directs and delegates BA activities. Team Management, Mentor, and evaluate BA Work.
• Strong expertise in organizing, conducting and handling the requirements/JAD meetings with Business and various stakeholders.
• Strong experience in creating Use Cases and Workflow diagrams, flowcharts. Analyzed the information gathered and performed Gap analysis, Risk Analysis and Impact Analysis.
• Experience in analysis and documentation of As-Is-To Be Process in VISIO.
• Requirements Managements using DOORS. Excellent experience of Business Requirement Gathering, translating requirements into user stories and application design, High level and detailed level flows. Prepared the Business requirements and the Functional Specs document and communicated to the project team.
• Driving demos with the APO and the other stakeholders.
• Release changes and co-ordination with IT Operations, Infrastructure and Project teams.
• Experience in developing and execution of SQL queries.
• Strong Expertise in performing different types of testing: Integration, Accessibility, Functional, System, User Interface, Regression, Web and Mobile Accessibility, Adhoc, Smoke, Sanity, Compatibility testing, Black Box, Web services, User Acceptance Testing, Exploratory testing, Integration Testing, Browser compatibility testing, Positive and negative Testing, End to end testing, Warranty Support and publishing daily dashboard on the execution and defect status.
• Expertise in preparing the Test Plan, Requirement gathering/mapping and documentation, Test Estimations, daily/weekly status reports, release readiness reports and test results.
• Strong Expertise and knowledge in defect tracking tools such as Star team, E-Manager, RTC. Defect Analysis and driving defect meetings with the APO, Business and the Project Team.
• Expertise in writing High Level and Detailed level business test cases development and execution using QC/QTP.
• Data Analytics - Experience in QLIK View for analysis and consolidation of data, reporting and dashboarding purposes.
• Functioned as bridge between the Business/APO and the onshore and offshore teams.
• Strong Experience in managing deliverables with Offshore (India) & Nearshore (Mexico) QA and Development Teams.

TECHNICAL SKILLS:

BUSINESS MODELLING TOOLS: MS Office Word, PowerPoint, Excel, Access, Visio, Outlook, SharePoint, MS Project, QLIK View

SCRUM MANAGEMENT TOOLS: RTC, JIRA, VersionOne, DOORS

TEST MANAGEMENT: Quality Centre12/ALM, Test Director, QTP (UFT), Selenium 2.39, Win Runner, SOAP UI, PostmanDEFECT TRACKING TOOLS Star Team, E Manager, RTC, Bugzilla

DATABASE: Oracle 8i/9i, IBM DB2, SQL Server

OPERATING SYSTEM: Windows 9x/2000/XP, MS DOS

LANGUAGES: C, C++, Java, J2ee, SQL

WEB TECHNOLOGIES: HTML, XML, JSon, VB Script, Java Script

MAINFRAME: IMS

PROFESSIONAL EXPERIENCE:

Confidential, TX

Business Systems Analyst/Sr. Systems Analyst

Responsibilities:

• Agile Methodology - Create the Product Backlog and develop the backlog requirements into well-defined user stories and High level and detailed level flows.
• Prioritize the product backlog on an ongoing basis to manage the new requirements, organize them into iterations and release timelines.
• Development of Acceptance Criteria for User Stories in RTC/Jira.
• Analyse and Document As-Is and To Be Process in MS Visio.
• Performing the role of Scrum master following and driving the Daily Standups, Sprint/iteration Planning, Backlog Refinement, Story pointing Sessions, Sprint Review Meetings, Retrospective meetings.
• Organizing, conducting and handling the requirements/JAD meetings with Business and various other stakeholders and vendors.
• Creating Use Cases and Workflow diagrams, flowcharts. Analyze and perform Gap analysis, Risk Analysis and Impact Analysis.
• Preparing the Functional Specs document and communicate to the project team.
• Driving demos with the APO and the other stakeholders.
• Obtaining signoffs at the different stages of the project from the concerned teams/units.
• Work with project managers, line managers, business analysts, product managers and others who are responsible for making the work happen.
• Build and modify business rules using C#
• Configure ACE Action, events, Confidential products and pricing grids in Enterprise Lending Center Admin Tool.
• Develop SQL queries and procedures as needed using Oracle and work with Confidential Mortgage Cadence Portal.
• Perform different types of testing: Functional, SIT, User Interface, UAT/CAT, Smoke, Browser compatibility testing and publishing daily dashboard.
• Preparation of automated tests using QTP (UFT) and Confidential Cadence Automated Testing Tool.
• Create and execute detailed level business test cases and defect management.

Environment: RTC, JIRA, MS Office- Word, PowerPoint, Excel, Visio, SQL, Sharepoint, XML.

Confidential, TX

Business Systems Analyst/Sr. Systems Analyst

Responsibilities:

• Organized, conducted and handled the requirements/JAD meetings with Business and various stakeholders. Prioritized the Product backlog on an ongoing basis to manage the new requirements, organize them into sprints and the release timelines.
• Followed the Scrum methodology - created the Product backlog and developed the Backlog Requirements into well-defined user stories.
• Development of Acceptance Criteria for User Stories in Jira, Version One for Salesforce, Mobile, CPQ and content management systems
• Performed the roles of Scrum master following and driving the Daily Standups, Sprint/iteration Planning, Story Pointing Sessions, Backlog Refinement, Sprint Review Meetings, Retrospective meetings.
• Agile management - worked on JIRA Tool for bug/issue tracking and project management activities. To log issues, create tasks, subtasks, epic, stories, to follow the road map of the planned features for the upcoming development of the product.
• Track progress using burnt down chart and other scrum activities.
• Documented As-Is- To Be Process in Visio
• Prepared the Business requirements document and communicated to the project team.
• Agile Coach - work with project managers, line managers, business analysts, product managers and others who are responsible for making the work happen.
• Created Use Cases and Workflow diagrams, flowcharts process flow diagrams. Analyzed the information gathered and performed Gap analysis, Risk Analysis and Impact Analysis.
• Directs and delegates BA activities. Team Management, Mentor, and evaluate BA Work.
• Release changes and co-ordination with IT Operations, Infrastructure and Project teams.
• Responsible for developiment and execution of SQL queries.
• Performing different types of testing: Functional, SIT, User Interface, Regression, UAT/CAT, Adhoc, Smoke, Webservices testing and publishing daily dashboard on the execution and defect status.
• Creation and execution of High Level and Detailed level Business test cases as per the user stories.
• Defect Analysis and driving defect meetings with the APO, Business and the Project Team.
• Data Analytics - Experience in QLIK View for analysis and consolidation of data, reporting and dashboarding purposes.

Environment: JIRA, MS Office- Word, PowerPoint, Excel, Visio, Qlikview, SQL, Sharepoint, XML, Version One, Websphere Application Server, CPQ, Salesforce, Postman, JSON API

Confidential, TX

Sr. Systems Analyst/Lead

Responsibilities:

• Organized, conducted and handled the requirements/JAD meetings with Business and various stakeholders. Requirements Managements using DOORS.
• Followed the Scrum methodology - created the Product backlog and developed the Backlog Requirements into well-defined user stories.
• Development of Acceptance Criteria for User Stories for Mortgage- LOS Application Process, Insurance/Finance, Mobile, Health Insurance and Telecom Process
• Performed the roles of Scrum master following and driving the Daily Standups, Sprint/iteration Planning, Story pointing Sessions, Sprint Review Meetings, Retrospective meetings, driving demos with the APO and the other stakeholders.
• Agile management - worked on JIRA Tool/RTC/DOORS for Requirements Management, bug/issue tracking and project management activities. To log issues, create tasks, subtasks, epic, stories, to follow the road map of the planned features for the upcoming development of the product. To prioritize backlog, sprint planning, to track progress using burnt down chart and other scrum activities.
• Business Requirement Gathering, translating requirements into user stories and application design, High level and detailed level flows.
• Agile Coach - work with project managers, line managers, business analysts, product managers and others who are responsible for making the work happen.
• Release changes and co-ordination with IT Operations, Infrastructure and Project teams.
• Directs and delegates BA activities. Team Management, Mentor, and evaluate BA Work.
• Prepared the Business requirements and the Functional Specs document and communicated to the project team. Derive/ document Test Plans, requirement mapping and documentation, daily/weekly status reports, release readiness reports and test results.
• Created Use Cases and Workflow diagrams, flowcharts. Analyzed the information gathered and performed Gap analysis, Risk Analysis and Impact Analysis.
• Gathered metrics from the Burnt down Chart, performed analysis to determine the areas of improvement and communicated it to the project team.
• Coordinate with both projects Business and Project teams to clarify on the business artifacts as per standards. Facilitating project planning, customer interfacing and vendor co-ordination.
• Responsible for development and execution of SQL queries.
• Batch processing- Running Batch jobs, and validating MAAC Logs, and Splunk Reports on Mainframe System
• Performing different types of testing: Integration, Accessibility, Functional, SIT, User Interface, Regression, Web and Mobile Accessibility, Adhoc, Smoke, Sanity, Compatibility testing, Black Box, CAT/UAT, Exploratory testing, Browser compatibility testing, Positive and negative Testing, End to end testing, Warranty Support and publishing daily dashboard on the execution and defect status.
• Test Execution and Defect Management and triage with the APO, Business and the Project Team.
• Managing deliverables with Offshore(India) & NearShore(Mexico) QA and Development Teams.

Environment: MS Office- Word, PowerPoint, Excel, Access, Visio, Outlook, Sharepoint, SQL, RTC, JIRA, DOORS, Bugzilla, Quality Center11/ALM, Quick Test Professional (UFT 11.52), Star Team, JUnit, XML, Selenium, Accessibility Tools, IBM Curam, Mainframe-IMS, IBM DB2, Mobile Native Apps, Perfecto Mobile, SOAP UI.