SUMMARY:

• Highly experienced in implementation and delivering complex, effective network solutions with minimized downtime.
• Formal architectural engineering and at least nine years of building construction experience.
• Proven ability to manage creatively and authoritatively while operating within company policies and best practices.
• Adept at initiating new procedures and launching projects to elevate customer service and reduce costs; have willingness and p to “roll up sleeves” and work alongside the team. Demonstrated talent for collaborating with other project managers, Critical Infrastructure Central Office/Data Centers and exchanging parts inventories to facilitate cost savings.
• Generate new revenues by identifying opportunities and maximizing business potential by recommending add - on to improve network performance and services. Act as company ambassador continuously, clearly articulating organizational skills and solutions while projecting a demeanor of professionalism and intelligence.
• Proven planning and organization skills in a dynamic and high-pressure work environment experience with formal project/product management and methodologies, Agile/Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Lake Success, NY

Implementation Manager

Responsibilities:

• Working with the internal and external engineering team as well high-level Microsoft Office 365 Enterprise to support and development of all devices of the conference room, desk phone, and all mobile devices apple and android
• Supports end-user strategy and management surrounding desktop, laptop, printers, scanners and hospital equipment, adhering to operational and service level agreements.
• Partners with IT and other workgroups for the integration of applications that support Office 365 solutions. Provides on MS O365 solution offerings, as well as IT orientation and security .
• Lead activities around O365 licensing, experience in managing B2B or extranet users; collaborate technical roadmaps with O365 development teams.
• Oversees and evaluates all Service Delivery requirements into production operations, adhering to documented Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s).
• Provides day-to-day support to technical resource team members using their professional experience and knowledge of network technologies: Manages the staff and activities in support of operational field and technology service delivery for assigned sites; supervisory experience in a field operations environment, union employee management preferred

Confidential, Dallas, TX

IT Project Manager

Responsibilities:

• Supervise and attend all critical after hour installations and activities; prepare agenda for weekly Dept. meetings and monthly Project Management meetings; experience in upgrading, installing, configuring, designing and migrating to Lync 2013 to now Skype for Business
• Hands On administration experience with Microsoft Office 365 cloud technologies, such as, MS Dynamics CRM, Azure, OneDrive, Yammer, SharePoint Teams, Exchange Online, Skype for Business/Audio and Video Conferencing.
• Full life-cycle implementation of the Microsoft Lync Tool Suiteand Experience with Video Endpoints, Cisco/Polycom/ Avaya/ShoreTel Third-Party IP Telephonyand migrate into a unified communication system, design, and implementation of Skype for Business
• Supervised installation activities of products and systems; managed projects budgeted of $1M. Monitor and Control Project Work: Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Working with the internal and external engineering team as well high-level Microsoft Office 365 Enterprise to support and development of all devices of the conference room, desk phone and all Android/IOS/Blackberry mobile devices.

Confidential, White Plains, NY

IT Infrastructure PM

Responsibilities:

• Manage the build out and decommissioning of multiple Data Centers and the migration of all service: SQL and Oracle servers, virtual server, cloud service and video and voice boxes; manage to build out for data center and add and removal of the old server, cabling, and network devices.
• Engages others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future concept as a means for them to attain their goals.
• Collaborate with internal and external parties to gather requirements and organize components of projects including coordination of schedules and activities, tracking progress, ILMT, Software use Analysis, IPv4 to IPv6 and reporting results.

Confidential, New York, NY

IT Infrastructure PM

Responsibilities:

• Responsible for overseeing the successful EPIC implementation and delivery of several complex moderate to large size projects through all the defined phases of the project lifecycle.
• Engages others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future concept as a means for them to attain their goals.
• Collaborate with internal and external parties to gather requirements and organize components of projects including coordination of schedules and activities, tracking progress, and reporting results.
• Manage the day-to-day activities of cross-functional project teams and ensures the adherence to the project plan: implementations of new clinical and business applications, system upgrades, application rollouts, and infrastructure and networking projects; manage the implementation of servers, printers, and network routing.

Confidential

IT Infrastructure Project Manager

Responsibilities:

• Manage the move, upgrade and migration of 5000 servers both virtual and physical across globally
• Responsible for developing schedules to ensure timely completion of the project. Communicate Project Plan: Ensure a common understanding by setting expectations under the project plan to align the stakeholders and team members. Implement the approved actions and workarounds required to mitigate project risk events to minimize the impact of the risks on the project. Verify or review audit evidence, prepare audit plans, papers work, findings, status reports, and audit report.

Confidential, Woodcliff Lake, NJ

Senior IT Eastern Regional Project Manager

Responsibilities:

• Tactical aspects of multiple or large-scale system integration and network infrastructure projects implementations of mobile Development Platform knowledge (IOS, Android, Custom App Store, Mobile Device Management and Telemetry / Telematics (AVL (Automatic Vehicle Locator) technologies (GPS)
• Work with executive level clients, vendors, and operations staff to ensure solutions fit within global architecture and integrate with the client's future business direction. Supervised installation activities of vendor products and systems; managed projects budgeted between $1M-$3M.
• Coordinate with the System Integrator, End Customer, and other key resources to plan the implementation of the program; proven prior experience performing Software/Hardware implementation Project Manager responsibilities and functions

Confidential, Newport, RI

IT Field Project Support Manager

Responsibilities:

• Maintain microwave radio equipment by aligning frequencies with test equipment, performing annual FCC checks to ensure radio operations are following FCC guidelines and test for faulty radios; 802.16x, WIMAX/4G
• Troubleshoot and resolve customer complaints concerning technical problems with the system
• Responding to all NOC callouts within a specified area and contact the appropriate field staff to address a system problem
• Conduct pre-installation Site Survey/Audit; conduct proper installation and configuration
• Adjust power levels and commission equipment; coordinate and conduct RF coverage testing and surveys after installation
• Basic knowledge of FAA/FCC regulations, and environmental requirements; manage and upgrade enterprise build out including riser cables between floors and wireless connectives between building

Confidential, Tarrytown, NY

Area Manager Desktop Support

Responsibilities:

• Proven track record of troubleshooting and repairing hardware, software and networking issues; IMAC
• Experience supporting 500+ user environment including some general Active Directory and Exchange administration
• Team/results-oriented, flexible, proactive, self-starter able to work in a cross-functional team environment
• Support Windows and Apple based mobile devices and tablets; ability to resolve application software issues related to MS Office, Exchange Email, network printers, copiers, scanners and Internet browsers
• Advanced knowledge of various MAC/PC OS, IPV4/IPV6, VOIP, SS7 and SIP and LAN/WAN software and hardware equipment; ability to analyze and solve complex computer related problems offsite and onsite
• PC hardware and configurations, troubleshooting; and power experience including Galaxy, Lorain, DC distribution systems, and troubleshooting on the region.

Confidential, White Plains, NY

Senior Project Manager

Responsibilities:

• Manage system implementations for large Matrix systems; analyze and resolve all customer circuit impairments
• Develop circuit design alternatives in instances of excessive, otherwise irresolvable disabilities; work with and support various internal organizations during pre/post deployment testing
• Excellent technical knowledge and long-term practical experience in the design, implementation, management, and maintenance of network monitoring systems; ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment. Supervisory experience in a field operations environment, union employee management preferred
• Ability to work in a matrix work environment and well with both internal and external clients; track the budget and order equipment as needed; resource allocation against the plan.

Confidential, NJ

Senior IT Project Manager

Responsibilities:

• Manage system implementations for large Matrix systems and demonstrated the ability to efficiently manage remote employees and work groups and lead multiple projects simultaneously with minimal supervision; Manage to build out for data center and add and remove of the old server, cabling, and network devices.
• Supervised installation activities of Siemens products and systems; managed projects budgeted between $3M-$6M; define a Scope of Work and detailed Project Plan with our customers and our internal technical team for new projects
• Participate in day-to-day client support and account management; Maintained networks in a WAN, Telematics, environment using enterprise-level hardware and data communications. Ability to work in a matrix work environment and well with both internal and external clients

Confidential, Edison, NJ

Project Engineer Manager

Responsibilities:

• Leveraged knowledge of Cisco IOS, routing protocols, and LAN / WAN transport media as chronic manager for company-wide IP MPLS environment, including circuit layout and support.
• Led tier technical organization; a strong foundation in SAN and NAS environments; oversaw monitoring, surveillance, and troubleshooting for Company’s network, including network operation.
• Maintained networks in a WAN environment using enterprise-level hardware and data communications; minimized system downtime and maximized system performance
• Excellent technical knowledge and long-term practical experience in the design, implementation, management, and maintenance of network monitoring systems
• Ability to work in a matrix work environment and well with both internal and external clients; manage and upgrade enterprise build out including riser cables between floors and wireless connectives between building

Confidential, White Plains, NJ

Manager of Network Engineer

Responsibilities:

• Resolved Company's network problems; managed an array of Circuit and protocols (fractional DS1, HDSL, DS3, Frame Relay, ATM, and Frame Relay to ATM); remotely supervised installation activities of Cisco/AT&T products and systems; managed projects budgeted between $1M-$3M.
• Led a team of union workers to ensure daily maintenance of lines for clients including Chase, T-Mobile, Citi Group, and Bank of America; basic knowledge of FAA/FCC regulations, and environmental requirements. Supervisory experience in a field operations environment, union employee management preferred

Confidential, Rutherford, NJ

Network Migration Technician

Responsibilities:

• Assisted with the roll-out of new networking equipment for all Company branch and Confidential offices.
• Coordinated installation, testing, and production of extranet connections and associated hardware (routers); configured routers and deployed for implementation.
• Tested and turned-up circuits with customer remotely; Frame relay, IPV4/IPV6, and T1; ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment

Confidential, New York, NY

Manager Field/NOC Engineers

Responsibilities:

• Collaborated with Telco carriers, NOC, and test centers to perform routine testing and circuit turn-ups.
• Monitor and Control Project Work: Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Provided new customer with Local Number Portability (LNP) and analyzed/resolved problems; troubleshot with FST and monitored DSLAM, Router, CPE, and Switch.
• Held responsibility for the operation of active voice and data networks that impacted multiple clients and business areas throughout the Firm. Manage 7/24 operations for all monitored environments. Continually monitor, track and report on all NOC components; ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment

Confidential, Parsippany, NJ

Field Project Manager

Responsibilities:

• Led installation efforts to upgrade T-Mobiles network, including LMU router/switch testing and repair wiring, router/switch configurations, E911 GPS router/switch, and antenna site survey for T1 loops.
• Streamlined installations procedures and trained field tech on the installation of equipment without service interruptions.
• Managed wireless site maintenance, Telco circuits, equipment testing, as-built drawings, and wired / wireless equipment configuration troubleshooting, GSM, LTE, 3G, 4G, GPS, 802.16/802.11, and Microwave.
• Resolved radio network problems due to topology and morphology administrator of site punch testing; basic knowledge of FAA/FCC regulations, and environmental requirements

Confidential, Dallas, TX

Project Product Manager

Responsibilities:

• Supervised installation activities of  Confidential(end to end) products/systems; managed projects budgeted between $1M-$3M.
• Conducted customer acceptance testing and in-process quality audits and inspections; acted as point-person with customers on all aspects of installations and testing. Orchestrated re-location and assembly of Telco systems and network racks.
• Directed technicians throughout installations and troubleshoot 120vac and -48vdc circuitry power equipment in telecom switch sites (Sub-rate DS0, DS0, DS1, DS3, OC3, BRI, PRI, and SONET).
• Provides day-to-day support to technical resource team members using their professional experience and knowledge of network technologies, including DWDM, SONET, IP, Gigabit Ethernet, Metro Ethernet, and Fiber Optic Communications systems; knowledge of Data Center (DC), Co-Location (Co-Lo) and Central Office (CO) Real-estate, architecture and build implementation, regulations, and environmental requirements
• Excellent technical knowledge and long-term practical experience in the design, implementation, management, and maintenance of network monitoring systems; supervisory experience in a field operations environment, union employee management preferred