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Lead Change Management Consultant Resume

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Charlotte, NC

PROFESSIONAL SUMMARY:

  • Management consultant with lean and change management experience having excellent conversational, convincing and advisory abilities
  • Organized and diligent, with excellent written, oral and interpersonal communication skills
  • Versed in global marketing strategy with proven record of generating and converting leads to clients
  • Ability to generate business, with analytical thinking and creative problem solving skills
  • Effective in multi - tasking, requirement gathering, gap analysis and able to work in team environment under pressure
  • Exceptional leadership qualities in the competitive international environment
  • Talent for coordinating inter-departmental functions and cross-functional international teams
  • Impressive record of revenue generation with client relationship and networking skills
  • Visionary thinking towards business development, consulting services and market analysis

WORK EXPERIENCE:

Lead Change Management Consultant

Confidential, Charlotte, NC

Responsibilities:

  • Facilitated a project to implement and adopt a Regulatory business requirement management platform for Banks Enterprise Capital Management Technology team.
  • Built global business process map for tracing Regulatory changes and managing the business requirement traceability model.
  • Created BRD’s, technical requirement documents and ensured the consistency of BRDs amongst all other work-streams.
  • Proactively reached out to leaders in the organization, building and maintaining global partnerships; working cross-culturally to influence individuals at all levels of the organization to implement new requirement management platform.
  • Provided direct support and coaching to front line managers, supervisors and other identified organizational change managers as they help their teams through transition to the new platform.
  • Developed workshops to train staff and communicate key lessons on the Risk platform
  • Drafted comprehensive analysis of “as is” vs future regulation and requirement traceability and management process.
  • Created operating model procedures processes and roles.

Senior Business Consultant

Confidential, Charlotte, NC

Responsibilities:

  • Led a team of consultants, quality assurance (QA) analyst and developers to implement a counter party credit risk platform for a fortune 100 bank using agile methodology.
  • Facilitated working sessions with business SMEs and stakeholders to gather financial crime and financial services compliance business requirements to develop and implement compliance program components to Enhance and Strengthen Sanctions Screening Processes.
  • Created 40 technical requirement documents and owner of change requirement work-flow based on statement of works.
  • Acted as a business liaison between business client and developers in a project involving User Interface (UI), User Experience (UX), and database mapping.
  • Translated business requirements into IT system functional requirements and developed high-level project plans
  • Managed 4 project managers to mitigate risk, conduct impact assessment, and generate Task Acknowledgement Report (TARs) to achieve project milestones.
  • Analyzed and evaluated organization’s operations and procedures to offer recommendations based on findings; assisted management in identifying issues, sorted solutions and implemented them
  • Prepared project weekly status reports for higher management, documenting process flows, policies and procedures
  • Owned scrum facilitation process; guided teams through sprints and sprint retrospectives.
  • Assessed and analyzed client’s wealth management banking business onboarding process and developed go-to-market solutions to expand Synechron’s Business Consulting Practice.

Sr. Associate, Compliance Consulting

Confidential, Boston, MA

Responsibilities:

  • Led, coached, and trained a team of 3 associates, conducting 20 independent reviews of Investment Advisor compliance programs and AML policies with extensive Gap Analysis according to the guidelines established by the Investment Advisers Act of 1940.
  • Developed, tested and maintained comprehensive compliance manuals for 15 clients under SEC Rules 38a-1 and 206(4)-7.
  • Owned onboarding process by performing anti-money laundering due diligence reviews of investment companies and their transfer agents per the guidelines established by the USA PATRIOT Act.
  • Conducted due diligence by verifying Know Your Customer (KYCs) information, Article of In corporation, PEPs (Political Exposed People), business activities including transactional analysis, and SARs (Suspicious Activity Report) Reporting.
  • Reviewed mutual fund and institutional marketing material for accuracy andcompliancewith SEC regulatory and GIPS requirements, including assessment of performance charts, citations and all other relevant material.
  • Performed anti-money laundering due diligence reviews of investment companies and their transfer agents according to the guidelines established by the USA PATRIOT Act and reviewed SARs for KYC initiatives.
  • Performed mock audit for more than 30 clients involving infrastructure risk assessment and compliance readiness.

Confidential, Boston, MA

Business Analyst

Responsibilities:

  • Performed daily oversight of multiple derivative products including: USD/Foreign futures margin tie-outs and swaps/options trade verification totaling USD 350M.
  • Owned the process for daily pricing/fair value pricing of long term and short term holdings.
  • Ensured delivery of nightly deliverables and fund prices to the Transfer Agent.
  • Monitored daily accruals, verified trading activity, and managed offline spreadsheets to support 100% Net Asset Value accuracy for complex master-feeder funds.
  • Worked in conjunction with individuals on the team, other shared services/center of excellence, India and client operations to ensure seamless processing of cash and custody events according to the fund’s policies.

Compliance Business Analyst

Confidential, Boston, MA

Responsibilities:

  • Managed AML/ CIP, Fund Audits, Financial Reporting, Management Technology Audit and various other projects as a Project Manager for more than 40 clients.
  • Analyzed business data and daily fund audit reporting for Mutual funds and Hedge Funds.
  • Generated reports for Mutual Funds, Fund of Hedge Funds and coordinated client reporting process across all Transfer Agency (TA) teams.
  • Performed mutual fund audits with Big Four audit teams for more than 60 institutional clients and acted as the go-to person for quarterly and annual audit inquiries under Dodd Frank regulations.
  • Conducted a KYC / AML current vs. target state gap analysis (CDD, Sanctions Screening, EDD, Risk Rating, Transaction Monitoring, Automated/Manual Suspicious Activity Monitoring, and Periodic Account Reviews).
  • Managed end to end implementation of institutional client reporting application primarily focusing on User Interface (UI) and User Experience (UX).
  • Generated new business worth USD 1.5 M quarterly by developing and fostering strong client relationships.
  • Resolved client conflicts by professional and effective communication.

Operations Data Management Analyst

Confidential, Boston, MA

Responsibilities:

  • Executed daily foreign exchange operations using Wallstreet System, Aviva MCH and Bloomberg totaling USD 5M.
  • Guaranteed the integrity of all trade static data including; account set ups, confirmation ps, and FX settlement instructions.
  • Maintained State Street standard of 99.7% accuracy while remaining efficient in daily group operations.
  • Maintained client relationships; all changes to accounts, obtained payment instructions, and resolved pending issues.

Software Implementations Consultant

Confidential, Parsippany, NJ

Responsibilities:

  • Managed payroll software implementation projects for 30 mid-sized new clients totaling USD 3.5M.
  • Coordinated projects to ensure proper documentation audit, deliverables and updates.
  • Coordinated with the project management team weekly to ensure goal .
  • Educated client personnel to create and use payroll system accurately.
  • Demonstrated understanding of payroll implementation controls to the team.

International Sales and Leasing Consultant

Confidential - Wilkes-Barre, PA

Responsibilities:

  • Marketed and successfully promoted student housing to foreign nationals attending college in the United States focusing on student needs such as convenience, all-inclusiveness, trust, cultural assimilation, and value.
  • Developed marketing lead list and networked in-person, as well as online, to grow leads resulting in 30% increase in clientele.
  • Capitalized on niche marketing to implement a successful marketing strategy.
  • Served as bi-lingual student-management liaison, translating tenant needs, providing property management services, collecting rents on a monthly basis, compiling late fees, if needed, and arranging for repairs.
  • Managed banking transactions for the company handling over 15 buildings with a total of 300 tenants.

Sales Consultant

Confidential

Responsibilities:

  • Maintained brokerage accounts for clients totaling Rs.2.5M.
  • Networked with affluent communities to promote trading, brokerage, and wealth management services to expand business horizons to new territories.
  • Built business through prospecting and networking generating an average of 20 leads per month.
  • Provided excellent customer service to clientele, achieving growth in clients and referrals.

Junior Stock Analyst

Confidential

Responsibilities:

  • Created equity trades and developed portfolios for Senior Analyst.
  • Created customer reports for over 250 clients.
  • Compiled results of daily trade and equity detail after market close.

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