SUMMARY

• Having 4 years of experience in Business Analyst and Recourse planning understanding of teh regulations, bargaining agreements, and business processes dat relate to a financial business domain.
• Experience in investment banking services i.e. fixed income settlements, equity, bonds, CMO’s, mortgages. strong analysis/design capabilities with excellent problem - solving skills. Strategic Project Management with versatile resources planning and estimates. Familiar with Multi-tiers/Multi-platforms Technology.
• A customer-centric professional in Operations, Process Management, Customer Service and Team Management.
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.
• Demonstrated expertise in maintaining control on settlement process.
• Managed teh internal resources and vendor build of a development environment for electronic content management (ecm) systems requiring interface between multiple servers and sql databases which allowed enhancement and release testing prior to production.
• Capabilities in coordinating with internal/external customers for running successful process operations; implementing procedures and service standards for business excellence. successful initiation, planning, execution, control and closing of projects and programs
• An TEMPeffective communicator with good relationship building & interpersonal skills.
• Demonstrated use of standard techniques interviews, workshops, observation, use case modeling, gap-fit analysis, process definition, requirements gathering and management.
• Experience developing standard software documents including Business Requirements, Functional Specifications, Configuration Documents, Use Cases etc.,
• Experience executing and monitoring multiple projects across domains in Healthcare, finance as well as banking and Organizational Development.
• Successfully executed and delivered project results, meeting constraints of Project Time, Cost and Quality and exceeding customer expectations.
• Conducted User Acceptance Testing and Data Validation of Web applications used to provide benefits.
• Knowledge of SDLC and experience working in Agile and Waterfall environments of teh Project Life Cycle.
• Hands on work experience in all aspects of Business Analysis and Project Management, including Initiating, Planning, Executing, Monitoring and Controlling as well as Closing domains.
• Performed Stakeholder Impact Analysis, Gap Analysis, SWOT analysis and Risk Analysis.
• Proficient in analyzing and creating Activity diagrams, Sequence diagrams, Data flow diagrams, Business flow diagrams.
• Strong verbal and written communication skills.
• Result oriented, motivated and an organized team player.
• Excellent analytical, organizational, problem-solving, Leadership and time management skills.
• Working noledge of data analysis tools including Excel Pivot tables and other Data Analysis skills.
• Experience working and completing teh entire SDLC (Software Development Life Cycle).
• Translated business requirements into functional requirements and approaches for developers.
• Composed, professional and a well-balanced individual with strong understanding of business relationships and business requirements.

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows XP Pro, Windows 2000, MS DOS, LINUX.

Languages: Visual Basic 5.0/6.0, XML, PL/SQL.

Web: Web Services

Database: SQL Server, My SQL, MS Access.

Methodologies and IDE/ Tools: MS Visio 2003/2010/2016, UML, MS Office

PROFESSIONAL EXPERIENCE

Confidential, NY

Business Analyst

Responsibilities:

• Participated in project review meetings and gathering Business Requirement Documents (BRD).
• Used agile methodology throughout SDLC, including planning and cost estimation through requirements, translating into data design and providing oversight in development and execution.
• Conducting clients' meetings, understanding and integrating their business needs into technology.
• Conducted Workshops with teh subject matter experts, stakeholders and other management teams in teh finalization of teh User Requirement Documentation.
• Created as-is data flow and work flow diagrams and to-be data flow and work flow diagrams and conducted walkthrough sessions for these diagrams to make sure dat teh business was on teh same page as us.
• Planned and defined system requirements to Wireframes with Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
• Created and managed Project templates, Use Case, requirement types and traceability relationships.
• Participate in regular progress reviews and meetings to discuss existing and potential bottlenecks in teh systems and possible solutions with teh development team.
• Performed Gap analysis by identifying existing technologies, documenting teh enhancements to meet teh end state requirements.
• Produced functional specifications and lead meetings with developers and business units to discuss outstanding technical issues and deadlines dat had to be met. Proficiency in analyzing and Creating Use cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Navigational flow diagram and Sequence diagrams using MS Visio and Rational Rose.
• Expertise in MS Office Suite, MS Project for Project Plan, MS Visio, Rational Rose, Rational Requisite Pro, Rally, and HP Quality Center.
• Experience in performing Feasibility analysis, Risk analysis and Gap analysis.
• Organized many Joint Application developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews, workshops and requirement Elicitation sessions, Rapid Application Development (RAD) sessions and JAM session with end-user/clients/stake holders and teh development group.
• Extensively interacted with teh QA Team in creation of teh Test Plans, Providing Test Data, Creating Test Cases, and Issuing SRs upon detection of bugs and collecting teh Test Metrics.
• Thorough noledge in Requirement analysis, Planning, Scheduling & Tracking projects.
• Worked extensively on B2B applications and B2C applications in transaction processing and E-commerce/web-based applications.
• Worked on large Web-based Application development and maintained account Automation functionality which includes New account opening, Client documentation, preparation, Account Maintenance and Upgrades. .
• Great noledge of medical and health care standards and regulatory vehicles such as HIPAA, FDA, CMS, ICD, MMIS, EDI, HL7, XML, et al
• Well experienced in EDI and HIPAA with multiple transactions involving claims handling andprocessing, with payer and provider experience (270 & 271, 276 & 277, 837 P/I/D, 834, 835)
• Good noledge of various RDBMS like DB2, Oracle, MS-Access and MS-SQL Server
• Thorough noledge of HP Quality Center and Defect Lifecycle and Triage process
• Experience in Black Box Testing and User Acceptance Testing (UAT)
• Strong business acumen, strategic thinking, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks with excellent communication, analytical skills and conflict resolution skills
• Created UAT test plan and conducted a walkthrough session to make sure all other teams (Development, SIT, Deployment, SME and Baseline) understood their roles and effort.
• Created and updated project status, progress and completion reports in MS Project and shared it with stakeholders.
• Produced various ad-hoc SQL queries / ad-hoc reports dat were used to monitor success of teh new requirement by ensuring data is being created as it should.
• Assisted in teh training effort for educating teh end users with teh new system and how it effects teh report format and structured
• Production support - to end users as well as development team during initial system deployment.

Confidential, NY

Business Analyst

Responsibilities:

• Built a customer service account management team (csam), which improved retention and customer satisfaction scores.
• On-boarded numerous inbound and outbound marketing campaigns, which yield a combined roi of 5x.
• Continuous analysis of current marketing portfolio to ensure marketing dollars are spent targeting teh audience with teh highest propensity to convert.
• Forecast sales volume to ensure proper staffing levels, resulting in maximum utilization (70%).
• Implemented an online reputation management strategy dat protects teh business's tariff name, and improves retention and conversion rates.
• Designed sales training curriculum which saw a reduction in learning curves and improved retention rates.
• Implemented a third party system of checks and balances to ensure sales are legally compliant with all dot and fmcsa rules and regulations.
• Developed a cross-sell and down-sell program dat increases teh average revenue generated per customer.

Confidential

Business Analyst

Responsibilities:

• Requirement gathering and Business Impact Analysis.
• Written teh BRD diagram to ensure high level design is accepted by client.
• Collecting, compiling, and interpreting business data and drafting reports
• Involved in end user training and support for new source providers.
• Involved in teh complete life cycle of teh project from Planning Staging and pushing teh codes to production.
• Create and update Business Requirement Documents and Functional Requirement Documents.
• Participate in Code Reviews, System Testing and UAT followed by production verification, post production testing and support.
• Conduct BRD walk thru session with teh entire finance team, business, testers and developers after teh completion of teh BRD. Organize meetings with teh SMEs of teh dependent systems. Conduct weekly issue meetings with customers.
• Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to teh existed application from business perspectives, provided solutions to existing bugs.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagram.
• Developed test cases and test scripts for system and UAT testing.
• Extensively used Quality Center for Test Management needs.
• Worked with Source System Subject Matter Experts (SMEs) to ensure dat teh extracts are properly mapped. Used SQL for data mapping and querying.
• Played a key role in planning UAT and implementation of system enhancements and data migration and conversions.

Environment: / Tools: MS Visio, MS Office Suite, Agile, MS Project, Outlook, ALM Quality Center.