SUMMARY:

• An experienced Senior Project Manager with Client Engagements, Business Operations, Consultant, Product Management, Project Delivery/Implementation and Client Services expertise in the Financial Services (Wealth Management, Capital Markets, Life and Health Insurance, Defined Benefit Pensions, Third Party/In house Investment Funds, ETFs) sector working with such organizations as BMO Nesbitt Burns, CIBC Wood Gundy, TD Wealth, Invesco, Capgemini (IGATE) and Confidential .
• Supports end to end project delivery and relationship management to ensure success with client implementation and on - boarding while adhering to agile and waterfall project management methodology and practices.
• Provides project sponsor updates and financial metrics for Senior management and executive sponsors to ensure transparency and accountability.
• Change Leader and Relationship Builder: motivates, coaches and guides to achieve a high level of efficiency while encouraging career and personal development.

PROFESSIONAL EXPERIENCE:

Confidential

MANAGER

Responsibilities:

• Reporting to the Senior Director, responsible for contact centre team of 15 pension plan specialists administering pension plans for Ontario’s Healthcare sector.
• Piloted new policies and procedures for employer and member services with select employers and team members.
• Worked with on site vendor to implement new Workflow Case Management System.
• Trained and managed staff on new policies and procedures as per Plan text rules including Plan improvements.
• Conduct cross-functional lessons learned sessions to ensure action plans are developed, tracked and implemented.

Confidential

SENIOR MANAGER

Responsibilities:

• Responsible for change implementation of up to $10 million Workflow project for RBC Insurance using Software as a Service (SaaS) using SDLC methodology in an agile environment.
• Created and maintained all project artifacts and deliverables per client requirements including business process review for Ingenium Policy Administration and case360 applications.
• Reporting to the National Director, managed a team of 30 staff responsible for workflow administration and implemented new procedures for processing New Business applications on Ingenium.
• Trained and mobilized on-shore and off-shore teams on new processes and procedures - including an early transformation from “iterative” to AGILE.
• Worked side by side with client to ensure readiness for a digital workflow transformation and business operations transition.

Confidential

NATIONAL DISTRIBUTION MANAGER

Responsibilities:

• Reporting to the Canadian National Director, managed the daily operations for this growing Insurance MGA/wholesale insurance firm.
• Led project initiatives such as CASL, FATCA, system enhancements and cross border procedures.
• Established standards, procedures and implemented organizational policies for head office/regional branches
• Worked closely with administration teams to ensure standard operating procedures were adhered to.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Reporting to the Sr. Manager, liaised between key internal business partners and external vendors (primarily Bloomberg), to facilitate the creation of Bloomberg ticker symbols on all 460 investment fund products as required by the US-based Portfolio Management team.
• End to end accountability for successful completion of corporate business initiatives as approved by Executive sponsors.
• Created a product data governance framework for all third-party data providers. Main point of contact for third party vendors.
• Managed issues tracking and reporting for all assigned projects.
• Guidance on client reporting requirements for all product launches.

SENIOR PRODUCT BRAND MANAGER

Confidential

Responsibilities:

• Reporting to the Senior Product Brand Manager, steered product development, marketing and sales teams through a rebrand of the Trimark Investments (AIM to Trimark) partnering with e-Services and other SMEs.
• Key influencer during the preparation of the 2013 business plan for Trimark Investments.

Confidential

MANAGER

Responsibilities:

• Reporting to the AVP, Operations of TD Wealth Management was handpicked as the Interim Senior Manager to direct 2 account management departments at multiple locations due to displaying exemplary leadership, coaching and guidance of a 90-person team.
• Navigated through numerous hurdles to devise and implement new procedures to ensure AML compliance for the validation of corporate entities across all lines of business at TD Wealth Management.
• Stabilized staff morale experiencing constant change in a high pressure, high volume environment processing over 2,000 new accounts per day.

MANAGER - Product Support

Confidential

Responsibilities:

• Reporting to the AVP, Wealth Management Operations ed the prestigious TD STAR in 2009 for leading the realignment and streamlining of the operations procedures for fee-based accounts.
• Directed a dedicated team to build an automated account opening process based on an existing macro tool, eliminating manual processing, and decreasing error rate by 90%.
• Selected to chair a 12-person working group with representation from product management, operations and sales mandated to address and resolve operational issues with fee-based accounts.
• Responsible for tax reporting for Fee Based platform using MVEST and MPOWER applications.

Confidential

SENIOR MANAGER

Responsibilities:

• Reporting to the Senior Director devised and piloted radical changes to the mutual fund trade correction request process convincing multiple stakeholders across the business of the need to boost efficiency while utilizing latest technology in an automated email template.
• Planned and tested with FundSERV, mutual fund trading vendor FIS and internal operations to upgrade the mutual fund trading vendor application to comply with FundSERV mandatory standards.
• Responsible for quality verification of all tax reporting issued by third party fund managers (T3s, T5008, RLs)

Confidential

MANAGER

Responsibilities:

• Reporting to the Vice-President, Product Operations, promoted to lead a 30-person team during sweeping process changes to automate the Ontario Savings Bonds order entry process.
• Partnered with IT to gain requirements and collaboratively build an automated solution, resulting in an error free process the following year while addressing audit concerns.
• Oversight and managed project scope for tax reporting for in-house products and third-party funds including submissions to CRA and provincial regulatorsin a capital markets environment.
• Nominated by industry peers as Chair of the Mutual Funds Sub-Committee - Financial Administrators Section for IIROC .