SUMMARY

• As a Change Manager, able to effectively communicate change at all levels in the organization, anticipate and address resistance to change before it arises as well as assess the resource’s knowledge gaps and develop training to bridge gaps in knowledge.
• Experienced in determining the project stakeholder information needs, defining a communication approach that to assures the engagement of stakeholders, and reinforces the significance of the change.
• Responsibilities include designing, developing and delivering training related to organizational change.
• Audiences/Customers are Information Technology, and Business in the areas of Finance, Technology, and Energy. Project Management methodologies used include: Waterfall, Agile, and Scrum for managing sprints of multiple projects through project plans and prioritization in a fast paced, deadline driven Agile environments, and Prosci ADKAR for Change Management.
• Familiar JET ERP for defining strategy roadmaps, and experienced with implementing of communications plans, bridging knowledge gaps; and evaluating training and assuring it meets intended objectives and aligns with the enterprise values, goals and objectives.

TECHNICAL SKILLS

• MS Suite/Project
• WebEx
• Clarity
• VISIO
• PAC2000
• STAMP
• Adobe InDesign CS5/Captivate
• PM Methodologies Adaptive/Agile/Waterfall
• Testing, Risk & Compliance
• Technical Writing
• Change Management
• Business Requirements Documentation
• Functional Requirements Documentation
• Facilitation and Presentation
• Project Planning & Control, CPCC Certification, 2012
• Transactional SQL, CPCC Certification, 2012
• HTML SPCC, 2013

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Project Manager

Responsibilities:

• Using PAC2000 to manage changes in applications related to ACE and Credit Analysis Reporting (CAR)
• Communicating application changes to impacted LOB Stakeholders
• Creating BRD, and FSD Documentation in conjunction with the application’s developers
• Supporting a new project stream from an liaison/BA standpoint on an enterprise level
• Liaising between client area and technical organization by planning, conducting, and directing the analysis of business problems to be solved with automated systems.
• Providing technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Working with user groups to manage communications mailbox and disseminate appropriately
• Acting as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re - engineer technical processes for greater efficiencies.
• Providing direction and guidance to less experienced staff.

Confidential

Sr. Change Manager

Responsibilities:

• Performing application rationalization on telemetry applications across three telecoms and various US regions
• Working with SME (as needed) to understand system capabilities so that he/she can provide recommended solutions to identified issues.
• Manage cross-functional change analysis and documentation related to application rationalization
• Consulting with business leaders and technical analyst in the creation and implementation of complex functional specification design documents to communicate Technology Project Management changes that support application consolidation
• Designing and delivering training to Technical Analysts. As a result of the training, supporting the Business goal of having a high-quality, standardized method for Technical Analyst to communicate system application changes.
• Leading meetings and developing processes changes to ensure that procedures/documents contain the appropriate level of detail, technical information, and instruction commensurate with the activity and are aligned with related documentation such as forms, inspection records, etc. including the appropriate approvals.
• Working with business and technology leaders and communications partners in the creation and implementation of complex communications plans that communicate change build team member engagement, and help team members support internal and external customers.

Confidential

Business Analyst

Responsibilities:

• Consulting with business leaders and technical analyst in the creation and implementation of complex functional specification design documents to communicate Technology Project Management changes that support federal mandates of matters requiring attention to pass audit regulations.
• Designing and delivering training to Confidential onshore and offshore Technical Analysts. As a result of the training, supported the Business goal of having a high-quality, standardized method for Technical Analyst to communicate system application changes.
• Leading meetings and developing processes changes to ensure that procedures/documents contain the appropriate level of detail, technical information, and instruction commensurate with the activity and are aligned with related documentation such as forms, inspection records, etc. including the appropriate approvals
• Working with business and technology leaders and communications partners in the creation and implementation of complex communications plans that communicate change build team member engagement, and help team members support internal and external customers.
• Working with technical analyst and system architects / developers to ensure proper communication of changes to systems/applications that impact the banks daily operations to which they are accountable to for auditors.

Confidential

Change Manager

Responsibilities:

• Consulting with business leaders and communications partners in the creation and implementation of complex communications plans to build team member engagement, help team members support customers, and share essential organizational news and information to onshore and offshore resources.
• Designing and delivering training to Confidential onshore and offshore Technical Analysts. As a result of the training, supported the Business goal of having a high-quality, standardized method for Technical Analyst to communicate system application changes.
• Writing and editing an onboarding resource guide for global line of business to improve the time it takes new hires to effectively acclimate to the Confidential environment and reduce the time of getting resources access to systems and applications needed for becoming a contributing team members.

Confidential

Business Analyst

Responsibilities:

• Developing communications used for educating line of business managers and updating the governance infrastructure of the data warehouse
• Writing and editing Supporting Data Change Management instructional documentation for the assurance of compliance to Enterprise Data Change Management requirements for tracking and managing data changes using MS SharePoint
• Disseminating communications regarding data change events and/or data movement impacting domain assessor’s the day-to-day work and participating in weekly Data Change Management meetings for stakeholder discussions
• Developing and maintaining effective reporting routines inclusive of QA testing status, data tracking and data related issue management

Confidential

Responsibilities:

• Developing relationships with Operations stakeholders, soliciting appropriate resources to complete the project’s assessment by gathering, inventorying, and enhancing procedures to support the Program
• Monitoring deliverables due from the project team, follow-up with appropriate team members on assigned actions
• Managing meetings and proactively communicating with senior management about project’s progress and risks

Confidential

Responsibilities:

• Maintaining training related modules and identifying training needs, managing supporting communications by developing and editing and disseminating training documentation and translating technical information into clear, concise communications and training materials
• Using MS Excel 2010 for data reporting for LOB enterprise and LOB vendors signing Defined Documents on behalf of Confidential . As well as to track project milestones, keep project items in scope, to stand up continuous improvement initiatives and achieve desired future state for Notary, and Signers in Consumer LOBs
• Performing User Compliance Testing (UAT) of a Bank system of record of 32,000+ associates and vendors to support a new Enterprise Compliance Policy and ensure that according to design for the user development, and deployment

Confidential

Responsibilities:

• Using Clarity, Thinkcell, and SharePoint to manage end-to-end reporting projects for senior management
• Developing relationships with stakeholders, and developing requirements (business, user, process and software requirements - functional and non-functional) and establishing traceability to the business vision
• Developing and providing training for employees to support continuous improvement ideas generated by all levels within the organization.

Confidential

Technical Writer

Responsibilities:

• Translating technical information into clear, concise communications and training materials
• Developing technical specifications, organized material and developed documentation according to set standards regarding order, clarity, conciseness, style, and terminology
• Reviewing and revising existing procedure documentation by working closely with subject matter experts (SMEs) to enhance the product into functional procedures

Confidential

Technical Writer

Responsibilities:

• Supporting Senior Reporting Analyst in application data backup and retention for risk management, aggregating data conveying Business model performance of high risk financial models. Pulling data from database and using MS Excel to aggregate data into various reports for MS PowerPoint deck comprising quarterly reports to demonstrate model compliance
• Hosting WebEx sessions, MS Excel, MS Word, and MS PowerPoint to assist Senior Reporting Analyst in aggregating, developing and communicating business model performance reports, and for creating effective presentation materials for use in senior management reviews. Meeting with to Line of Business Managers to review the report, answer questions and make necessary edits to reports forwarded to the OCC (Office of the Comptroller and Currency)