SUMMARY

• Expertise in requirements gathering through direct user interviews, workshops, and brain storming sessions.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment.
• Capable of monitoring ongoing Information System projects insuring adherence to established timetables and client satisfaction.
• Highly proficient in preparing Business Requirement documents (BRD), System Design Documents (SDD), and Functional Requirement Documents.
• Ability to juggle multiple projects and tasks using management concepts and techniques.
• Experience with requirements gathering, writing functional specs and strong understanding of full software development lifecycle (SDLC).
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA/ dev teams in fixing errors and User Acceptance Testing (UAT)
• Provide guidance and technical knowledge to help develop systems to address business needs.
• Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practice.
• Experience with using and creating SQL Queries. Able to manipulate data received using Excelfunctions such as v - look-up, sort, filter, macros and pivot tables.
• Experience working with the Agile/Scrum Project Management methodology

TECHNICAL SKILLS

• Bi-directional HL7 ADT/Order, Result and Billing Interfaces
• Citrix, SQL, Excel, PowerPoint, Word, SharePoint, Visio, Project, Office, and more
• SharePoint Collaboration, Crystal Reports, and SQL
• Ability to read, understand and interpret Stored Procedures, XML (SOAP), HTML, and Java.
• X12 EDI Transactions 834, 835, 277, 271, 837P, 837I. Including the CARC/RARC/CAGH

PROFESSIONAL EXPERIENCE

Confidential

Configuration Analyst/Project Coordinator

Responsibilities:

• Developed and implemented project plans using Excel, and SharePoint.
• Collected and analyzed project’s business requirements and transferred the same knowledge to the development team.
• Formulated functional requirements and prepared process diagrams using Visio.
• Provided suggestions to the development team during the development stage of products to meet the needs of the business.
• Documented all IT processes using Microsoft Visio which helped to standardize the use of tools and templates for business process workflows, Use Cases, and system testing
• Improved software development life cycle by eliminating rework by implementing procedures and templates used for Requirement Gathering.
• Reengineered business processes, procedures and policies by writing all IT Policies and Procedure for the MI Health Link plan and the HAP Midwest Health Plan IT Department.
• Lead the planning, configuration, and implementation of various IT projects
• Responsible for creating, maintaining, and documenting IT Business Processes, IT Department Policies and IT Procedures, IT Change Management, IT Change Control, IT Training/Help Guides, IT Incident Management, IT Business Continuity and IT Disaster Recovery Plans.
• Responsible for creating, maintaining, documenting processes using Visio for benefits categories, benefit adjudication rules, used for claims adjudication for Medicare and Medicaid claims.
• Executed SQL queries to validate test results and utilized for troubleshooting defects.
• Executed functional, regression and system testing
• Led individual testers, manage defect resolution utilizing root cause analysis and report status during the testing of projects to ensure 100% completion of testing within the expected timeline.
• Participated in daily and bi-weekly Scrum Meetings.
• Worked with the Application Development team and helped manage projects using Agile Project Management methodologies

Confidential

System Analyst/Business Analyst

Responsibilities:

• Develop and implement productivity metrics and reporting including creating and maintaining analytical and statistical daily, weekly, and monthly reports.
• Responsible for creating and reviewing implementation documentation for system development and maintenance
• Used MS Project to manage project plans used in the application upgrades (Xper, Muse, Picom, PaceArt, Cardiolab, CBORD).
• Participated in software patch installations and infrastructure changes through testing and change control completion.
• Communicated, monitored and troubleshot HL7 interfaces, as well as review existing vendor interface specifications
• Supported the day to day operation, participated in application upgrades, software patch installations and infrastructure changes thorough testing, change control completion, and ongoing support for applications used at multiple sites with over 2000 employee.
• Lead System Analyst responsible for applications used in Cardiology, Pharmacy, Hyperbaric, Radiology, Dietary, Labor and Delivery, Registration, and Radiation Oncology; also supported the Nurse Call management system.
• Developed job specific training manuals to be used during staff training for each health center implementation and ongoing support.
• Performed responsibilities of assessing the change management impact to the organization

Confidential

Team Lead

• Supporting a Tier 1 technical environment including; driving continuous improvement through managed metrics and change management
• Contribute to continuous improvement by leveraging quality improvement methodologies by implementing effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.
• Supported preparation of monthly analytic dashboard brief for executive management as well as provided concise executive summaries and trend analysis
• Coached, Mentored and lead personnel within a technical environment.
• Closely monitored the support queues to ensure the support cases were handled in a timely manner
• Participated in developing and executing training for internal and external customers
• Served as a liaison between end users, subject matter experts and technical support
• Responsible for assessing the overall organizational units affected by the change management system
• Led cross-disciplined teams of IT SMES in complex diagnostic of Root Cause Analyst and Incident Management

Incident Manager

Responsibilities:

• Assertively and collaboratively facilitated return to service for high priority major service interruptions using the ITIL major incident management process.
• Subject Matter Expert for over 9 customers using multiples clinical and business systems
• Responsible for assisting change management specialist in generating strategies that leads to the successful implementation of change initiatives in the organization
• Supported 21 major hospitals using multiple Health Information Management applications
• Regularly reviewed, performance and trends in response to incidents and to provide recommendations to the Service Manager for service improvement. The emphasis is on swift resolution of critical incidents, which have severe business implication or have the potential of causing disruptions
• Documented service interruption tickets for appropriate prioritization, technical and business domain accuracy, and service level metrics.
• Made sure the all Critical and Major Incidents were addressed within SLA response and sent out the Critical Alerts for such Incidents.
• Effectively and rapidly responded to Major Incidents, also chair all Major incident meetings & technical calls.
• Ensured that any service breach was suitably recorded and described before it is closed