PROFESSIONAL SUMMARY:

• Proactive, confident, goal - oriented, pragmatic and attentive Scrum Master, Business system analyst with over 8 years of experience in Retail, Banking, E-commerce domains with a focus on designing, development, implementation of business processes and system solutions with the addition of an in-depth domain understanding of the entire retail business operations.
• Certified Scrum Master with a thorough understanding of Agile principles and Scrum ceremonies.
• Experienced and have detailed knowledge about Order Management System, Retail POS Applications, Customer Relationship Management(CRM i.e.Loyalty Program), E-commerce platforms.
• Extensive knowledge, expertise and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Extreme Programming, Test-Driven Development) and Scrum-Waterfall Hybrid and SAFe software development lifecycle environments.
• Facilitated & Lead various Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting as part of the management framework.
• Experienced in conducting Scrum Training Workshops and User Story Writing workshops to familiarize stakeholders with Scrum process skeleton and concept.Helped Scrum teams in User story point estimations using various techniques.
• Adept at handling Requirement Churns in product backlog by performing Impact Analysis as part of the change request.
• Well versed with backlog prioritization techniques (MoSCoW, Business Value, Kano, And Technical Risk) and estimation techniques (T-Shirt sizing, Planning Poker, Complexity buckets, value streaming and technical risk-based estimations) to help product owner in picking Product Backlog Items (PBIs) to commit to in the iterations (Sprints).
• Promoted visibility and transparency by keeping information radiator up to date(i.e. white boards, greenhopper boards etc) for team to align their updated tasks according to sprint goals.
• Ensured Scrum team verifies completed user stories with defined Definition of Done to maintain quality standards.
• Coached/Mentored new team member s on Agile Scrum Methodologies in order to improve team s potential.
• Encouraged teamwork within Scrum team with good coordination and multitasking skills.
• Fostered and created Agile mindset by embedding core values of Scrum in role playing exercises and conversations i.e. to build trust among team members through openness, respect, courage, focus and commitment towards the task assigned.
• Used various Retrospective techniques(Sailboat, 4L s, ORID etc) to inspect and adapt process improvement by increasing transparency among team-members and removing impediments like team based, organizational impediments etc.
• Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART (Specific, Measurable, Attainable, Realistic and Timely) requirements using diverse elicitation techniques including, but not limited to Interviews, Requirement Workshops, Prototyping, Survey/Questionnaire, JAD Sessions and Brainstorming.
• Skilled as a liaison between technical team and management, change agent and a servant leader with an ability to communicate technical information to non-technical stakeholders. Experience of mentoring the team and providing business value oriented conflict resolution.
• Integrated Salesforce Force.com IDE platform with Amazon Web Service(AWS), Oracle Database 11g and integrated IBM Sterling Order Management System with IBM Websphere commerce using SOAP, RESTful APIs. Experienced in enhancing data warehouse with extensive knowledge of Data mapping, Dimensional Modeling, ETL jobs, OLAP operations.
• Detailed understanding of RACI Matrix (Responsible, Accountable, Consulted and Informed) and prepared Requirement Traceability Matrix (RTM) to map requirement with its origin throughout the process to verify adherence.
• Proficient in Requirement Management, Sprint Planning, Issue Tracking, Impediment Management, and Work Allocation using tools like JIRA, RALLY, and HP ALM.Helped PM in preparing various artifacts related to the Planning phase.
• Experienced in CONFLUENCE, managed content by page and file versioning and created content access at three levels like
• Global, Space and an individual page level. Also, Tracked team activity and organised workspace for teams and departments.
• Used predefined templates in CONFLUENCE for documenting sprint retrospectives, followed up on issues using meeting notes templates and guided business analyst to create custom templates for requirements for better document management.
• Experienced in creating Prototypes, Wireframes and Mock-Up Screens to visualize Graphical User Interface (GUI) as to understand the layout of the interface using tools like Balsamiq MockUps and MockUp Screens.
• Proven Track Record in conducting AS-IS and TO-BE analysis, GAP Analysis, Risk Analysis, Cost-Benefit Analysis and SWOT Analysis to assist PM in Release Planning as well as PO in setting better stakeholder expectation.
• Experience in Service Oriented Architecture(SOAP, WSDL,REST, XML,JSON, HTTP).
• Well versed in writing SQL queries and SOQL queries in order to do data manipulation for analysis and reporting
• Proven expertise in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using HP QC and HP ALM. Collaborated and monitored Black-Box Testing, Smoke Testing, User Acceptance Testing (UAT) and Regression Testing.Helped testing team in understanding test-scenarios regarding Interface testing & API testing.
• Created Training Script and conducted Training Sessions for the end users in the production environment once the product went live and was ready to use.

TECHNICAL SKILLS:

OPERATING sYSTEMS: Windows 10/macOS 10.13 High Sierra/ Android 7.0 Nougat, Linux

MODELING tOOLS: MS VISIO, MOCK UP screens, Balsamiq, Draw.io

SDLC Methodology: Waterfall-SDLC, Agile-Scrum, Water Scrum fall-Hybrid, SAFe, XP

BuSINESS sKILLS: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting

DATA WAREHOUSING: Data Modeling, Data-Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/ Drill Down, Pivot, Informatica Power Center, CA Platinum Repository

PROJECT MANAGEMENT TOOLS: MS Project, MS SharePoint Server

REQUIREMENT mANAGEMENT: JIRA, Confluence, Rally, HP ALM, MS Office, TFS

TESTING TOOLS: HP QC, Selenium, Load Runner, Cucumber

Reporting/BI tools: Tableau, Power BI, MS Excel, IBM Cognos

DATABASES: Microsoft SQL, Oracle, HBase, Amazon Dynamo DB, S3

LANGUAGES: C, R, Python,Java/J2EE, JavaScript, HTML5, CSS, XML, JSON, PL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, MENOMONEE FALLS-WI

Scrum Master

Responsibilities:

• Facilitated scrum ceremonies i.e. Sprint planning, Daily Scrum, Sprint Review and Sprint Retrospectives by enforcing timeboxes for each ceremony. Implemented the requirements for users and customers on Salesforce’s Force.com IDE Plug-in using Eclipse.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy. Assisted Product Owner to effectively prioritize the Product backlog and update Release plan accordingly. Assisted Product Owner in planning Sprint and made sure that scrum development team had the clear understanding of Sprint goals. An ensured Product backlog is of manageable size and based on INVEST criteria, prepared Release BurnDown charts. Provided visibility to team impediments/risks and helped them in eliminating it.
• Created Formula Fields, Validation Rules, Workflows and approvals, Process builders for the flexibility and functionality of force platform application and to help automate the different types of actions based on organization processes.
• Helped scrum team in estimating user stories by using techniques like Planning Poker, Relative Mass evaluation etc. Helped team in Self-management by creating artifacts like team task board, impediment list, and Sprint Burndown chart. Facilitated Mid Sprint check-up to re-review the acceptance criteria of committed Product Backlog Items. Worked with integration platforms, API integrations SOAP, REST with other systems for extracting the data from the home-grown applications by using the home-grown web services. Encouraged team to adopt pair-programming, peer review, preparing reusable components etc. Championed the cause of continuous design andrefactoredto minimize code duplicity, complex logic, poorly named identifiers etc. Supporting the Sales cloud implementation, Service cloud modules, Salesforce SF1, Client interfacing, Chatter when converting leads and dealing with cases for company-wide discussions. Worked with development and deployment of code through changesets from sandbox to production environments. Facilitated Sprint retrospective meetings to inspect and adapt process improvement by using techniques like MadSadGlad, Sailboat, 4L’s(Liked, Learned, Lacked, Longed), ORID etc. Tracked Milestones, published team’s progress, successes to make sure that they are highly visible to PO/Stakeholders. Resolvedinternalteamconflictsand kept the team motivated to ensure successful sprints.
• Trainednew team members in Agile principles, scrum processes and helping them transition from a waterfall methodology to agile practice. Helped QAs in developing the Test Cases in SOAPUI for API testing, Test Plans for all the processes using CONFLUENCE, hence was part of Black Box Testing and was part of Interface Testing, System Testing.
• Tracked project’s progress and defects on JIRA. Used CUCUMBER for Behavior Driven Development and used MAVEN to build the project and connect it to JENKINS CI Tool. Designed and created reports to determine most popular items by age range, geography and profession and other parameters to make informed decisions on inventory. Used SOQL & SOSL Queries with consideration to governor limits for data manipulation needs of the application using platform database objects and to support various item-level analytics on database objects.

ENVIRONMENT: Agile-Scrum,Eclipse,Force.com IDE,Workbench,SOQLxplorer,Jenkins,JIRA/Confluence,Oracle Database server11g,Amazon DynamoDB(AWS),.Net framework 4.5,J2EE, Maven, Custom Import Wizard,Apex Data loader,MS Windows,LINUX, Salesforce integration tools, Connect offline,Apex Explorer,Cucumber, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers),Standard objects, Workflow & Approvals, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots,SOAPUI,Sandbox environments.

Confidential, COLUMBUS-OH

Scrum Master

Responsibilities:

• Acted as a Servant Leader in a consultative role to drive Agile Disciplines that optimized teams for continuous improvements. Assisted the Development Team and Product Owner to keep the Product Backlog relevant and prioritized.Made sure Acceptance Criteria was agreed upon and helped the team size their stories for planning and forecasting purposes. Helped Product Owner in prioritizing user story using techniques like MOSCOW, KANO, Value stream mapping etc.
• Understood integration process for integration of IBM Sterling order management system with LBrands’s IBM WebSphere commerce platform used for a storefront for the complete view on order as well as inventory database. Implemented DOM with role-based access for multiple supply chain participants, created a centralized database as single order repository to monitor complete order lifecycle(inventory availability, order routing, payment processing, shipment). Integrated two systems by establishing WebSphere enterprise service bus which translated calls and services from one system to other in terms of API calls to support CRUD operations. Collaborated with sales teams, independent stores, transportation partners, and customer warehouse to do Out-of-the-box configurations for seamless delivery execution and monitoring of services. Tracked project’s progress and managed issues on JIRA and documented Sprint retrospectives using CONFLUENCE. Experienced in using Estimation techniques like Planning Poker, T-shirt sizing, Relative mass evaluation etc.
• Coached the team on defining Definition of Done to make sure that completed stories were ready for release. Reviewed the Processes, Tools, Techniques used by various Development & QA Teams to provide leadership and guidance for improvement with the goal to deliver high-quality Product. Traced user stories back to the requirements to ensure complete coverage of the Program increment.Worked Extensively with the Dev Ops Team for the successful implementation of the Project.
• Helped QAs in designing Test Cases in SOAPUI for API testing, Test Plans for all the processes using Confluence hence did the Black Box Testing and was part of System Testing.Tracked the identified defects using JIRA. Understood team’s capacity and estimated team’s velocity along with Product Owner for future sprint planning. Facilitated sprint retrospectives to inspect and adapt process improvements and to resolve team related impediments. Used BI tools like Tableau for reporting and analyzing most profitable channel partners, order replenishment etc.

ENVIRONMENT: Agile-Scrum,IBMWebSphereCommercev7,IBMSterlingordermanagementsystemv9.3,JIRA, CONFLUENCE, JAMA, MySQL-DB, MS-VISIO, APARfixes, Java/J2EE, JMS API, XML,Tableau, SOAPUI, J2EE, Cucumber, Jenkins, Maven.

Confidential, TALLAHASSEE-FL

Sr.Business System Analyst

Responsibilities:

• Conducted meetings and discussions sessions with stakeholders of the agriculture department of State government to elaborate on the business drivers, vision, and mission, high-level requirements and project objectives. Facilitated Joint Application Development (JAD) sessions to design Data Flow Diagrams (DFD’s) for the different phases of requirements.Acted as liaison between end users and technical team to address issues and recommend solutions. Documented workflow for each of the batch process feeding to the master database. Analyzed source database, identified cardinalities and Created conceptual, logical ER diagrams.
• Responsible for identifying different data sources and conducted data profiling using Informatica. Involved in identifying facts and dimensions and created data mapping document.
• Coordinated with database developer to create star dimension modeling and enhanced the target Datawarehouse with respect to agricultural data parameters. Analyzed ETL jobs and mappings to document the existing transformation logic and understand ETL strategies used. Assisted in developing different dimensions such as slowly changing, rapidly changing, and conformed dimensions and fact tables with facts and measures as per business requirement. Led BI and dashboards development and trained core executive users on usage of developed BI platform.
• Maintained metadata of the data warehouse in the CA Platinum repository by identifying different types of metadata. Assisted testing team and Responsible for creating and monitoring Requirements traceability matrix, test cases, test plans, defining User Acceptance criteria and tracking defects using HPALM. Assisted data analyst in enhancing OLAP cubes by communicating new business rules and Performed Rollup, Drill down, Slice and Dice operation to provide secured, timely, accurate insights.

ENVIRONMENT: Waterfall-SDLC,MS-Access,MS-Excel,MySQL-DB,MS-Office,Informatica,HPALM,PowerBI,CAPlatinum Repository,Oracle Database 10g

Confidential, BOCA RATON-F

Business System Analyst/Scrum Master

Responsibilities:

• Conducted feasibility analysis for new requirements, cost-benefit analysis to assist the project manager in risk analysis. Analysed data flow and business requirements for the creation of business requirement document(BRD), functional requirement document (FRD) etc.
• Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Increment (PSPI). Created User Stories from documented FRD to be estimated in Sprint Planning and Backlog Grooming meetings
• Facilitated Sprint planning meeting to commit PBIs to sprint backlog. Helped Product Owner in prioritizing user stories by using various techniques like MOSCOW, KANO, 100 points etc.
• Created Activity Diagrams, Sequence Diagrams using UML methodologies for easy understanding using MS-VISIO. Responsible for implementing, coordinating and documenting all business processes for (web-based) Internet billing customers (e.g. creating invoices on a recurring basis based on pricing plan, discounts applied specifically to SKUs etc). Helped the team in estimating the complexity of the user story by using Planning Poker and other estimation techniques. Used JIRA for deploying task and Issue Tracking, User Story Management.
• Assisted Business Intelligence (BI) team in creating dashboards using Tableau as required by the end users. Created Sprint Burndown and Release Burndown Charts to keep track of the team’s velocity and sprint progress for forecasting. Resolvedinternalteamconflictsand kept the team motivated to ensure successful sprints. The effort involved developing extensive SQL Queries and Procedures, utilized to perform database integrity testing, ensuring various data table entries, data validity, and data integrity w.r.t transactional data.
• Performed logical data modeling and created ER diagrams and used SQL queries for manipulating data. Prepared Requirement Traceability Matrix (RTM) report to ensure that every Business requirement is adhered to achieve the expected performance and have visibility on complete test coverage w.r.t requirements elicited. Helped in development of Test Strategies and creation of Test Scenarios, Test Environment, and Test case Conducted User Acceptance Test(UAT) by setting up UAT environment utilizing HPALM for the gated release of a project.

ENVIRONMENT: Scrum-Waterfall(Hybrid),JIRA,Tableau,SQLServer,.Netframework3.5,Mock-UpScreens,UML,MSOffice Suite,MS Visio,HP-ALM.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Elicitated requirements by interview, surveys, and prototyping with the stakeholders. Conducted GAP Analysis for the AS-IS and TO-BE Processes to identify and validate the requirements and then developed the strategy to close the gap as to have a better understanding of server requirements. Prepared Functional specification document(FRD) based on the understanding of the required functionalities-entirely re-engineering the existing process to make it more efficient and accurate to deliver planned business value.
• Worked with various e-commerce modules for supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. Conducted User Story Writing Sessions to decompose FRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Increment (PSPI). Facilitated scrum ceremonies i.e. Sprint planning, Daily Scrum, Sprint Review and Sprint Retrospectives by enforcing timeboxes for each ceremony.
• Conducted technology reviews of various modules for the team.Built web application prototype using iRise. Created Sprint Burndown and Release Burndown Charts to keep track of the team’s velocity and sprint progress for forecasting. Resolvedinternalteamconflictsand kept the team motivated to ensure successful sprints. Documented the server-based and security-related requirements within Share Point and using Windows Active Directory. Created Mock-ups and Wireframes to help facilitate the conversion of business needs into technical requirements.
• Conducted Requirement Validation through requirement reviews and use of prototyping and planned how requirements should be verified by establishing Acceptance tests and ensuring all requirements supports delivery of value to the business. Designed and developed Use-case diagrams, Sequence Diagram and Activity Diagram using MS-Visio.
• Created Physical Inventory process (like creating barcode labels, create purchase orders, create a sales order and pick/issue along with cycle count)for e-commerce consisted of data integration and inventory processes with the third-party vendor. Designed workflows and allocated permissions within SharePoint. Ensured task completion to specification, on time and within budget. Represented the team to report overall project status and upcoming risks to suggest solutions to it. Facilitated Sprint retrospective meetings to inspect and adapt process improvement by using techniques like MadSad Glad, Sailboat, 4L’s(Liked, Learned, Lacked, Longed), ORID etc. Assisted in Unit Testing and performed User Acceptance testing and documented detailed results.

ENVIRONMENT: Scrum-Waterfall(Hybrid), MS-SharePoint 2007, Microsoft commerce server 2009,.Net framework 3.5, MS Office, SQL Server, MS Project, MS Visio, Mock-up screens,iRise, MS Access.

Confidential

Business Analyst

Responsibilities:

• Assisted Senior Business Analyst in Client Meetings and scribed JAD sessions to allow users/stakeholders from multiple teams to communicate and understand how many systems Finacle had to interface with and to avoid Scope creep.
• Acted as the liaison between the Business Users and the Technical teams towards providing feedback on the implication of requests and escalating/resolving issues and conflicts.Worked with different commercial card team in knowing what exactly bank's client wants.
• Created project artifacts like Business Requirements Document(BRD), Business Rules Spreadsheet BRS, Use Case Document, Functional Requirements Specification(FRS), Data Mapping Document. Employed UML methodology and thus facilitated the creation of
• Use Case, Activity, Sequence and Communication Diagrams as to identify the actors(primary stakeholders) and to do behavioral modeling using MS Visio.
• Assisted the Project Managers in the development of standard project documentation like project scope statement etc Created documents like the Business Glossary, Actors Catalog and Data Dictionary to facilitate the other teams in understanding client business.
• Involved in the overall requirements management and to build the Requirements Traceability Matrix (RTM) in order to trace the origins of requirement with respect to written test-cases using HP Application Lifecycle Management.
• Facilitated Requirements Review Sessions with the Development and Testing teams. The Facilitated decision on proposed requirements changes after baseline as part of the Change Management process, thus managing Volatility and Integrity of the requirements.
• Also, helped teams in baselining changes w.r.t business users. Created UAT test case scenarios by covering all business process lifecycle functionalities of bank’s offerings together with business stakeholders.
• Helped QA teams in setting up UAT environment by providing data definitions for test data. Reviewed Test cases, Participated in Defect-Review meetings with software developers
• QA engineers, managers, suggested enhancements to the existing application from business perspectives, provided solutions to existing bugs. Was part of Data Migration strategy from legacy system to Finacle, assisted Sr. business analyst and participated in Deployment Planning meeting.

ENVIRONMENT: Waterfall SDLC,MS-Visio,MS-Office,MS-Project,HP-ALM,linux,Finacle,iCEDQ,SOAtest,MS-SQL Server.

Confidential

Jr. Business Analyst

Responsibilities:

• Interacted with the customers and internal stakeholders to elicit user requirement to make the existing system safer for a transaction by making it PCI DSS compliant as increase control over cardholder data and reduce credit card frauds. Documented requirements using Functional Requirement Document, Business Requirement Document templates. Formed a bridge between the Project Manager, Stakeholders and IT teams with effective presentations. Planned and organized team engagement activities to encourage self - organization among the team. Assessed business priorities and advised business units by performing Risk Analysis along with Sr. Business Analyst. Created UML Diagrams like Activity diagram, Sequence diagram, Use case using MS-Visio.
• Tracked and reported timely performance against plans and performed GAP analysis as to recommend corrective measures to improve productivity. Did Impact Analysis for change management along with project manager, stakeholders. Identified the logical relationship between entities and primary keys to making every payment per transaction unique in the database. Helped data architect in database designing and other technical teams by participating in E-R modeling. Participated in the development and testing of Service Oriented Architecture, REST, SOAP APIs. Helped in preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability, the performance of the application through User Acceptance Testing(UAT).
• Involved in incident reporting and change management procedures using Use Case. Maintained and shared documents using MS SharePoint. Managed test cases and logged defects using HPQC tool.

Environment: Waterfall SDLC, HP QC, Payment Processing, Payment gateways, MS Project, MS Visio, MySQL Server, SharePoint, MS Office (MS Excel, MS Word, MS PowerPoint)10, HPQC, SOAtest, Linux, MS-SQL server.