SUMMARY:

I'm a successful professional with over 20 years working experience as a Professional in Business Analysis and Consultancy and Engineering. I’m a self motivated individual with extensive experience in life cycle development of system solutions, architecture and software development. I have a vast understanding of many disciplines. I'm engaging with clients, executives, PMs and development teams in driving projects and solutions. I always look forward, like to solve problems, enjoy new challenges with a strong commitment to project success.

EXPERTISE AREA:

Project Management & Technical Leadership Enterprise Architecture/SOA/SaaS Business Requirements Development Business Process Modeling and Automation Systems Development Life Cycle (WF, Agile) QA, Testing, Operations Support

WORK EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• As a Sr. Business Analyst for Confidential, I analyze existing legacy billing and provisioning systems and develop functional requirements and data models in support of Confidential ’s new Specturm Core Web services platform.
• I create epics user stories in jira environment.

Confidential

Sr. Design Analyst

Responsibilities:

• I designed new applications, features, and systems enhancements for Confidential 's Provisioning systems and Diagnostic tool ( DNA) for wireless networks, Mobile devices, tablets, cards, repeaters, modems, and MTM services for Confidential 's LTE, 3G, and CMDA networks.
• Responsible for systems and application design and systems integration, workflows and business process.
• Authored Application Design Documents (ADD) for new system applications, features, enhancements, Interfaces, and overall system functionality, including test case scenarios, and database requirements.
• Reviewed Architecture Blueprint (AB) and Technical Requirements documents and provided system design impacts, application design details and level of effort.
• Performed Requirements Gap Analysis and Application Impact Analysis
• Work with PMO managers, Business Sponsors, Code Development and Systems Test teams.

Confidential

Sr. Systems Engineer

Responsibilities:

• I led systems enhancements, impact and gap analysis. Project managed requirements development, issue resolution and risk mitigation for multiple Confidential & Confidential wireline OSS and Network projects.
• Responsible for systems engineering and project management in SDLC, Agile & blended environments.
• Provided weekly project status reports, executive overviews, project timelines and estimates
• Developed Project documentation for Confidential ’s SE&A (Systems Engineering & Architecture) Emerging Business Markets, Cloud, and BVoIP Confidential & Confidential
• Followed SDLC Process - ITUP Decision Gates and Milestones and Agile Development methodologies
• Led JAD and JAR sessions that involved team collaboration in solving complex solution issues, risks and defects as well as technical disagreements in order to arrive Confidential rational solutions meeting project scope.

Confidential

Sr. Business Analyst/Enterprise Architect

Responsibilities:

• Responsible for translating business strategy into IT strategy, IT systems and worked closely with executives and senior staff members in the development of PowerPoint presentations dealing with new technologies and business development & strategy.
• Led the development of the strategy, roadmap, design and implementation of architecture for Fauve’s IT infrastructure for warehouse receiving, traceability and quality control operations in the agricultural industry.
• Identified company opportunities to improve customers and partners experiences
• Project Managed ongoing development of technical roadmap, new technical architectural and best practice strategies to support business strategies and to achieve business excellence.

Confidential

Enterprise Architect

Responsibilities:

• Provided Enterprise Architecture Analysis and Design for Confidential ’s order management in mainframe, internal and external web portals, self-service, channel, and provisioning systems for FIOS digital voice, video and data, HSI, and enhance services migration to new Frontier platform.
• Created and presented strong project executive overview presentations; PowerPoint presentations that communicate effectively to Sr. Management, stakeholder and non-technical staff members necessary architecture changes/enhancements required to execute Project North objectives.
• Provided Systems Architecture impact analysis for Confidential to Frontier Communications systems migration.
• Provided OSS systems impacts, data analysis, account profiling, and processes flow requirements and updates for Confidential -Frontier cut-over efforts.
• Analyzed Business Requirements and created Architecture and HLDs for all Retail, and wholesale services, and account/billing system requirements for account cut-over- identify methods; bilk, mechanized, and real-time.
• Converted Existing and update Architecture and Process diagrams from PowerPoint slides into Confidential architecture tool.

Confidential

Systems Architect / OSS/BSS Business Analyst

Responsibilities:

• Project Managed and the development of business process models, product catalogue, and provisioning plans, for Siemens switch platform.
• Provided project coordination of all internal BA resources and software vendors within integration project business unit.
• Project Managed and led Data Migration, and Test teams in Systems and UAT testing and conversion of migrated accounts for Touch America.
• Provided daily and weekly project status reports and risk mitigation, and resource planning reports all active projects
• Project Managed Uverse BA team in development of business requirements and prototype development of VoIP Network provisioning. Worked with Confidential, Motorola and Alcatel-Lucent vendor putting together the prototype.
• Led BA team and Development teams in the development of Fujitsu’s eOSS integrated solutions involving data integration, and integration testing for web base ordering and provisioning for IP base services.
• Project Managed QA teams in systems, end-to-end and UAT testing, and profiling/stating of the integrated solutions, and Use cases, test cases, and test plans development.
• Developed Hi-level designs for SDP utilizing Websphere process server; Web based services interfaces SOAP/HTTP,SOAP/JMS, XML, JMS EMBus Sonic MQ, File XML, FTP& DB2.
• Led BA requirements team as Requirements Manager in the development of several URD releases and JADs for business, technical, non-functional, interface, and hi-level requirements for Uverse ( releases 1 thru10)- Worked alongside Confidential & Confidential principle architects in all project release scope and solution definitions
• Provided Service Lifecycle, and Strategy for in the development of SDP and supporting operational support methods and procedures via architecture strategies and results methodologies and techniques; ITIL strategies through Macroscope methodologies.
• Provided strategy and planning in operational cost reduction & customer experience process improvements
• Defined business processes & requirements for interactions with external entities through web service operations defined (SOAP/HTTP, SOAP/JMS, XML/WSDL ) within the systems agnostic architecture
• Worked directly with developers in the development SOAP and web services for new SDP interfaces, as well as defined data models and dictionaries.
• Led BA team in data mining, mapping, migration, and delivery efforts for a 2+ million account migration from Qwest communications to Touch America

Confidential

Service Delivery Manager

Responsibilities:

• Managed project budget, schedules, and OSS systems vendor relationships.
• Managed Product Service Delivery for the Business and Go-to POC contact for all SLA issues and escalations.
• Held Formal reviews with key customers in the business unit.
• Responsible for department budget and vendor selection, estimates, relationships, reporting and finances.
• Organized and Managed the Network Service Implementation and Service Delivery Implementation organizations within the OSS department.
• Managed business requirements and solution teams in the development of Interpath’s initial/Go-live order entry, service provisioning and billing systems and supporting applications.
• Managed the implementation of the OSS, Order Entry, Order Management, Provisioning and Billing apps.
• Developed and implemented interim solutions for ordering Local and Access services.
• Managed the testing and implementation of Interpath’s automated billing interfaces with BellSouth.
• Implemented Centrex, bundled Confidential -1, Managed Data Services, and Internet service implementation workflows for all internal departments.
• Managed and chaired special projects involving new system interfaces and integration.
• Managed external vendor relationships for the outsourcing of DMS500 translation, E911, and CNAM services.
• Provide coaching, motivating and developed team members education and training needs.

Confidential

Sr. Staff Engineer/Team Lead

Responsibilities:

• Project Managed Confidential ’s premier system data center environmental planning, provisioning and implementation.
• Project managed multiple teams in systems hardware and software implementation of a next gen OSS systems.
• Led Confidential ’s Virtual Network Operation Systems organization’s network management & provisioning requirements for Data services, including NMS installations, configurations, alarm definitions and deployment.
• Developed “go-live” service provisioning rules for Confidential ‘s ATM network.
• Configured, Implemented and verified ATM, Frame Relay, SMDS, and IP products and services.
• Implemented supporting OSS systems and operational M&Ps.
• Tested, implemented, and supported billing and network management systems and custom applications.