SUMMARY

• Sr. Business Analyst/ Project Coordinator with over 9+ years of experience in Healthcare, Pharmaceutical & Insurance industry.
• Serves as a point of contact/liaison for IT team on all the requirements and business questions.
• In depth knowledge of Agile, Waterfall, rational unified process (RUP) and rapid application development (RAD) methodologies.
• Have managed project deliverables through all the phases, managed project plans, delivery schedules, Dry runs & support.
• Experience in coordinating various brain storming sessions & JAD sessions with various business stakeholders & SME’s to get detailed information of a business module.
• Experience working on eHealth, mHealth Apps and various telehealth & Remote patient monitoring projects
• Strong expertise in creating Requirement Artifacts, Business Requirements (BRD), Functional Requirements (FRD), System Requirement Specification (SRS) and Requirement Traceability Matrix (RTM).
• Facilitation of Sprint Planning meetings, daily stand - ups and Sprint Reviews for AGILE projects as a Project Coordinator.
• Proficient in performing Gap Analysis, Impact analysis and Risk Analysis.
• Participated in Complete Life Cycle of SDLC including requirement analysis, design, development, testing, implementation and postproduction support.
• Strong functional knowledge of PeopleSoft- HRMS various modules like Hiring, Benefits & Payroll.
• Good understanding of business processes of ERP modules like SAP - SD (Supply -chain) and PeopleSoft T&E.
• Involved in post-production activities like creating the Sign-off documents and customer s when necessary.
• Have exposure in educating internal customers on business systems and procedures and working with other analysts and QA team to set priorities and schedules.
• Experience in writing and reviewing Test Cases and Test Plans; and performing User Acceptance Testing.

TECHNICAL SKILLS

Languages: C, JAVA, Visual Basic, Dot NET

Methodologies: Agile, Waterfall, Rational Unified Process

Database & Tools: MS SQL Server, Oracle, DB2, PL/SQLProject Management Tools JIRA, Bug Tracker, Smart sheet, Slack, MS TeamsWireframe Tools Balsamic, Mocking Bird, Azure

Microsoft: MS Office Suite, MS Outlook, MS SharePoint, MS Teams

Business Analysis & Modeling Tools: MS- Visio, Rational Rose

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Collaborates with Sr. Project manager/ Director in developing and managing project plans
• Contributes to the management and tracking of projects according to agreed-upon scope, timing and budgets
• Worked with the project stakeholders to understand their requirements and translate them into details, that development team can understand.
• Prepared multiple requirement specifications document. Was responsible for getting a final sign off from business user after delivering the timed quality product.
• Helped Scrum Master in Backlog refinement & improvement process.
• Held daily scrum calls to keep the progress and team up to date.
• Involved in various scrum process like Sprint planning, Sprint execution, Review & retrospective.
• Supports Project Managers with updating Google sheets, note-taking for internal meetings, and timeline revisions
• Support Quality Assurance execution on all deliverables and process communicated and adhered to across all Departments - escalate issues of concern
• Identifies scope creep/project change per the Project Brief and escalates to Project Manager.
• Manage handover of project with customer and/or customer support

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), .NET, TFS, SharePoint, Oracle, SQL/ PL-SQL, SWOT analysis, Jira Agile, Asana, MS- Teams, Box, Timeneye, Basecamp

Confidential, Rahway, NJ

Sr. Business Analyst

Responsibilities:

• Worked closely with Health care professionals to understand their need
• Provide process manual s to the end users of Health care professional portal & Patient portal.
• Led daily scrum and scrum retrospective, ensured productivity along with facilitating all works session for clinical agile projects.
• Assisted Implementation Manager throughout the project in facilitating various Project Management activities like Monitoring Overall progress of the Project, Resource & capacity planning and Managing Reports & Documentation.
• Designed & reviewed UI screen and layout for Patient portal by using MS- Visio
• Created & designed Reminder App for the patients by reviewing & researching many similar applications.
• Collaborated with UI design team to create a holistic view of Patients’ dosage.
• Played a significant role in designing & reviewing a Mobile App (Reminder) for patients.
• Coordinate and schedule meeting, document minutes, coordinate agendas, schedules and decision documentation
• Extensively worked on eHealth & mhealth Apps
• Good knowledge of writing & executing SQL & PL/SQL queries.
• Conducted various surveys & brain storming sessions to design the questionnaire to be sent to the patients
• Excellent track record for meeting deadlines and submitting deliverables on time and expert at coordinating multiple projects simultaneously.
• Prepared User Manual document for the benefits of end users quick .
• Managed Weekly reports, Bi-Weekly reporting to the leadership as well as managing status reports from the various team owners
• Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology; and identified potential pitfalls, risks, and issues.
• Have provided L1 & L2 level of support during production, post productions & s.
• Performed Defects & issues tracking, reviewing & comparing results using Jira Agile tool.
• Have worked with various departments (e.g. Pharmacovigilance, Legal & Risk)

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), .NET, TFS, SharePoint, Oracle, SQL, SWOT analysis, GAP Analysis, Jira Agile

Confidential, Cranford, NJ

Business Analyst

Responsibilities:

• Responsible for defining the scope of the project, Statement of Work (SOW), gathering business requirements, performing GAP analysis and documenting them
• Closely worked with business users in understanding the eligibility reconciliation process and payment reconciliation process.
• Have a good understanding of complete supply chain process.
• Held regular meetings with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Have good knowledge with Pharmacovigilance and associated regulations or mandates.
• Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Involved in conducting Joint Application Development (JAD) sessions for gathering the requirement.
• Understanding and articulating business requirements from user interviews and then convert the requirements into technical specifications.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML.
• Performed various AS-IS & TO BE process on various modules like Vendor Management/clearinghouse management etc.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), HP-ALM, SharePoint, Java/J2EE, MySQL, SAP- SD(SLS), SAP- SD(BF) & SAP- SD(BIL)

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Led daily scrum and scrum retrospective, ensured productivity along with facilitating all works session for clinical projects.
• Successfully applied regulatory and compliance knowledge to interpret and resolve specific project related issues
• Ability to meet project timelines, serve on client project teams, and maintain confidentiality while using computers.
• Utilized Microsoft Access to create data models, Marcos, VBA procedures, user entry forms, and clinical report creation.
• Experienced in Microsoft Excel to link spreadsheets, V-lookups, create tables, and pivot tables
• Worked closely with client team in various product development and support various department by taking initiatives for developing various in-house applications.
• Authored and maintained Business Requirement Documents and Requirements traceability matrix throughout the length of the project.
• Created a BRD for plan information based on eligibility coverage and benefits.
• Participated in the initial Impact Analysis for all the critical functions in the organization, i.e., new staff joiners, Reimbursement Processing, Reporting.
• Well versed in writing and executing SQL and PL/SQL queries

Environment: MS Office, PeopleSoft-HRMS, Liquid office, Taleo, Planview Enterprise.

Confidential

Operations & Reporting Analyst

Responsibilities:

• Responsible for analyzing operational processes, generating reports, or supporting the operations by performing manual tasks.
• Proficient work experience on PeopleSoft Finance covering the Modules - Travel and Expenses, Accounts Payable for expense processing. Basic knowledge on General Ledger, and Project Costing.
• Responsible for designing new reports, creating reports, and running existing reports.
• Development of project documentation to define scope, schedule cost and risks/mitigations for this effort.
• Management of various work efforts against approved plan, regular status reports of progress.
• Change Management & Scope Control: Defines, with client input, change management and scope control.
• Reporting & Measurement: Status reporting, performance measurement, and retrospectives.
• Utilized SQL queries to access data stored in the database for analysis.
• Worked with relational database models and schemas to create technical/system design documents.
• Prepared scenarios, Use Cases & UML State Diagram for scenarios using Rational Rose.
• Prepare presentation slides in MS Project, which was extensively used in different JAD sessions and to track progress.
• Written and executed test scripts to verify the Test cases using ALM.
• Wrote test scripts for User Acceptance Testing (UAT).

Confidential

Assistant HR Analyst

Responsibilities:

• Interviewed respective stakeholders to understand their business/recruitment needs and accordingly design recruitment advertisements for the company.
• Designed job analysis questionnaire, conduct Job analysis, compile data and formulate job.
• Responsible of conducting annual appraisals in conjunction with all the Head of the Departments by setting objectives and giving salary increments based on performance.
• Developed and executed HR policies and procedures and aligned them with the corporate strategies and objectives.
• Developed, organized, conducted and evaluated the effectiveness of programs.
• Conducted meetings with the management for employee welfare.
• Managed HRIS system of permanent employees.
• Description and Job Specification.