SUMMARY

• 7+ years of BA experience in Revenue Reporting, Fraud systems, Property and Casualty Insurance(P&C) and all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
• Expertise inRevenue Reporting and Fraud preventionlines of businesswith in - depth knowledge.
• Worked with Revenue Reporting systems like CARS, ICARS, RDM-E, RASP-P, RASP-M, RASP-DM and Fraud management systems like FPS and FPAR to generating reports and fraud prevention.
• Expertise inPersonal and Commerciallines with knowledge in the Underwriting & claims process
• Expertise in deploying and updatingGuidewireInsurance Suites (Billing Center,Policy CenterandClaim Center) for billing, policy and claims management
• Had good proficiency in Guidewire Insurance Suite, Studio, User Interface and Rule sets
• Hands on experience on Latest Guidewire Claim Center version 8
• Proven success in conducting as is and to be analysis, GAP analysis, Risk Analysis, Impact Analysis and Cost-Benefit Analysis.
• Excellent Business writing skills, including extensive writing of FRD, NFRD and SRS.
• As scrum master involved in facilitating scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting.
• Created Product Backlog, Sprint Backlog and managed User stories.
• Proficient in networks ping with individuals at various levels while organizing, conducting and facilitating elicitation sessions such as survey/questionnaires, interviews, brainstorming, focus group, requirement workshops, document analysis, and JAD sessions.
• In depth knowledge of SDLC process which includes Waterfall and Spiral methodologies and expertise in RUP and Agile.
• Expertise in UML (Use Case Diagrams, User Stories, Sequence Diagrams, and Activity Diagrams) as a business analysis methodology to define the Business Model using Rational Rose and MS Visio
• Proficient in all cycles of test life cycle from Test planning, defect tracking, managing defects life cycle and responsible for test deliverables, status reporting, issue escalation and defect trend analysis.
• Knowledge in planning User Acceptance Testing (UAT), in both functional and manual testing.
• Comprehensive knowledge in Insurance. Experience working on Guidewire ClaimCenter.Experience working on Guidewire ClaimCenter Integrations and Configuration User Stories.
• Well versed in writing SQL queries for data analysis is with understanding of Relational Database Management System (RDMS) and Business Intelligence (BI).
• Preparing and maintaining Requirement Traceability Matrix (RTM), and Test Plan.
• Ability to learn quickly in work environment, understand and co-operate group requirements efficiently.
• Fluent in communication, productive interpersonal and presentation skills.

TECHNICAL SKILLS

Products: MS Office Suite, Guidewire, SharePoint

Methodologies: Agile, Waterfall, RUP, UML

Business Modeling & Versioning Tools: MS Visio, Visual Paradigm, ARIS, SAP Power Designer, Balsamiq

Programming Languages: SQL, XML, HTML, Java

Databases: MS Access, Oracle 10g/11g, MS SQL Server 7.0/2000, Toad for SQL Servers

OLAP Tools: Business Objects XI, Cognos

Testing & Defect Management Tools: Jira, Rally, HP ALM, JAMA

PROFESSIONAL EXPERIENCE

Confidential, Wayne, NJ

Business Systems Analyst

Responsibilities:

• Met with SME’s and stakeholders to elicit key information regarding requirements with company policies
• Worked on multiple projects that deal with Revenue Reporting and fraud management.
• Project followed Waterfall methodology for multiple projects on Multiple systems
• Facilitate meetings such as project initiation meetings, Potential Requirement gathering meetings, sidebar meeting, and open/action item meetings.
• Closely worked with and supported Application development team to design Revenue reporting systems.
• Involved in Requirements gathering and validated those requirements and created project plans, scope, planning, deliverables and composed and drove cross-practical JAD meetings, oversaw signoffs and guaranteed effective culmination of the project.
• Conducted GAP analysis of the system in terms of "as is" and "to be", studied existing data handling systems to evaluate effectiveness.
• Worked closely with the Billing team to model the sample invoices, which met User defined requirements and also company standards
• Createdwireframes/prototypesfor multiple reporting systems to communicate the ideas to the business users and the application teams
• UsedUML methodologyto designdata flow diagramsanduse case diagrams.
• Worked on multiple Revenue Reporting systems like CARS, ICARS, RDM-E, RASP-P, RASP-M, RASP-DM and Fraud management systems like FPS and FPAR to generating reports and fraud prevention.
• Functioned closely with project manager to determine time and cost required to accomplish project and directed meetings to determine scope, issues and limitations of project
• Gathered relevant research in support of all business segments team efforts to provide in-depth analysis
• Involved in the change management system with the changes requested by the sponsors and application users.
• Established and maintained effective working relationships and partnerships across all business units, emphasized Planning & Analysis functions within the company and its capacity to serve as a productive strategic partner
• Documented Business Rules, BRD and FRS; configured solutions using high-level toolsets
• Played a key role in the planning, (UAT), and implementation of system enhancements and conversions. Played a key role in both functional and manual testing
• Ensure comprehensiveRequirements trackingand issue resolution usingJAMA

Environment: Waterfall, SharePoint, MS VISIO, MS Word, MS Excel, Balsamiq, JAMA.

Confidential, NYC, NY

Scrum Master/Business Analyst

Responsibilities:

• Met with SME’s and stakeholders to elicit key information regarding processes and congruence with company policies
• Project followed Agile SDLC methodology for Guidewire PolicyCenter Integration and Claim Center in different sprints.
• Facilitate scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting.
• Closely worked with and supported Product Owner to manage product backlog from user-stories.
• Involved in Requirements gathering and validated those requirements and created project plans, scope, planning, deliverables and scope creep and composed and drove cross-practical JAD meetings, oversaw signoffs and guaranteed effective culmination of the project
• Conducted GAP analysis of the system in terms of "as is" and "to be", studied existing data handling systems to evaluate effectiveness and developed new systems to improve workflows
• Worked closely with the UI team to model the screens, which met User defined requirements and also company standards
• Createdwireframesandprototypesof the new web interfaces to communicate the ideas to the business users and the management teams
• Design prototypes and performed framework analysis
• Useddata modeling techniquesfor creating entity-relationship diagrams and process flows in status transition representation
• Customized Policy Search and Retrieval to integrated Policy Center with Claim Center
• UsedUML methodologyto designdata flow diagramsanduse case diagrams.
• Worked on Personal and commercial lines, life and annuity insurance, maintaining database, breaking down information and generating reports
• Associated with documenting customization requirements, business rules and data migration prerequisites for the implementation of Guidewire Claims Center
• Functioned closely with project manager to determine time and cost required to accomplish project and directed weekly meetings to determine scope, issues and limitations of project
• Gathered relevant research in support of all business segments team efforts to provide in-depth analysis
• Involved in the change management system with the changes requested by the clients.
• Co-ordinate with the development team indefect fixingand communicate requirements from the business
• Involved in Risk Analysis & Risk Management for creating and implementing documentation for technical team by supporting; also, aided in systems design and programs to meet complex business needs
• Established and maintained effective working relationships and partnerships across all business units, emphasized Planning & Analysis functions within the company and its capacity to serve as a productive strategic partner
• Documented BRD and FRS; configured solutions using high-level toolsets and wrote SQL queries to filter data within the SQL Server database
• Defined testing objectives and verify requirements are testable
• Played a key role in the planning, User Accepted Testing (UAT), and implementation of system enhancements and conversions. Played a key role in both functional and manual testing
• Ensure comprehensivedefect trackingand issue resolution usingJIRA
• Assisted in the development of User materials for the upgraded version of the existing system technology and process improvements

Environment: Scrum, Guidewire Claims Center, Guidewire Policy Center, MS Office Suite, Just in mind, SQL Server Services, Jira, SQL.

Confidential, NY

Scrum Master/Business Analyst

Responsibilities:

• Project followed Agile SDLC methodology for Guidewire PolicyCenter Integration in different sprints.
• Gathering business requirements, converting them into functional requirements and authored the same in making User Stories for New Claim Module.
• Facilitate scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting.
• Closely worked with and supported Product Owner to manage product backlog from user-stories.
• Worked closely with business and IT stakeholders & vendors at different levels of organizational hierarchy.
• Worked closely with the business users, Stakeholders and SME's to identify, document and analyze the business process that was currently being followed to improve the time efficiency of the processes.
• Involved in Requirements gathering and validated them and performed business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business.
• Customized Policy Search and Retrieval to integrated Policy Center with Claim Center
• Eliciting requirements for different Claim Center and Policy Center integration points with other centers, front end systems (Agent portal, Customer Portal, Mobile Application)
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Activity Diagrams, and Sequence Diagrams, etc.
• Involved in JAD sessions for resolving issues involving data processing, user interface and downstream systems interactions.
• Reviewed and assisted the design team in coming up with UI Screen Mockups and Wireframes for the proposed new UI prototype.
• Assisted QA team in developing test plan, test cases, test scripts and performed various types of testing.
• Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects.
• Managed Requirement Traceability Matrix to ensure test cases are traceable to requirement specifications.
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.
• Performed SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Assisted in development of User materials for the upgraded version of the existing system technology and process improvements.

Environment: Agile Methodology, Smart Draw, Bugzilla, MS Word, MS Excel, MS Visio, SQL, Guidewire Claims Center, Guidewire policy center.

Confidential, Madison, WI

Scrum Master/Business Analyst

Responsibilities:

• Involved in tasks prioritization and tasks Estimation sessions with Business, Project Managers, Business Architects, Application Development Architects, Development leads, Testing leads
• Conducted elicitation techniques like surveys/questionnaires, brainstorming, client interviewing and document analysis, impact analysis and conducted JAD Sessions with various stakeholders
• Created Product Backlog, Sprint Backlog and managed User stories.
• Conducted project kickoff meetings and Solution meetings with team members to explain roles/ responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
• Interacted with business heads to finalize the product backlog for the Guidewire application.
• Ensured accurate business requirements by identifying and reconciling the errors in the clients' requirements. ConductedGap Analysisto find gaps between current state & future to be desired state
• Designed Use Case modeling originating from First Notice of Loss (FNOL) to Claim-case closure, drafted Narrative Use Cases and created UML diagrams such as Use Case Diagrams, Sequence diagrams and Flow Diagrams (Business/System) using MS Visio.
• Worked with Guidewire Claim Center’s rich utilitarian profundity to end-to-end claims lifecycle administration changes and assembled prerequisites around Underwriting, Billing, Insurance Claims Processing and Policy Administration System
• Used the Guidewire ClaimCenter for the claim management system for property and casualty insurance
• Work closely with the technical teams to ensure that they have a clear understanding of requirements and support them throughout the development process
• Provide business expertise support to project teams during the implementation of regulatory solutions
• Performed overall Requirements Management and built the Requirements Traceability Matrix.
• Reviewed the developed test procedures, test cases and test plans for clients
• Involved in the change management system with the changes requested by the clients.
• Conducted meeting and providing recommendations in enhancing and expediting business activities
• Drafted and maintained business requirements and align them with functional and technical requirements.
• Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
• Used SQL in running some queries and generated the data and exported in to Excel files
• Worked closely with development and Testing Team to iteratively implement and deliver functional modules throughout the duration of the project.
• CreatedTest Plan&Test Casesbased on business users’ requirements to conductUATtesting with the end users & was responsible in documenting the outcome
• Used SQL during the testing phase to verify and validate that the correct information is being provided.
• Worked with testing team to finalize confirmation criteria to make sure all scenarios are covered.
• Worked closely with the development team to analyze and troubleshoot bugs using defect tracking toolJIRA

Environment: Scrum, MS office suite, MS Visio, Guidewire Claims Center, Jira, MS PowerPoint, SQL.

Confidential

Business Analyst

Responsibilities:

• Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements also prepared a use case driven BRD
• Worked as an interface between the Users and the different teams involved in the application development for better understanding of the business and IT processes
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures. Met with Clients and Stakeholders groups to determine User Requirements and goals
• Created Use cases, Use Case Diagrams, Activity Diagrams, Business Flow Diagrams and Process
• Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents. Created Need Analysis Documents of the requirements gathered through JAD sessions
• Actively participated in, group and individual based, problem solving and decision making throughout different phases. Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Set up process for test phases including Product test, Integration test, System test and User Acceptance Test (UAT). Use SharePoint as repository
• Involved in analysis of the technical specifications of the current system and the infrastructure needs; performed Gap analysis. Conducted Sessions to familiarize users with system

Environment: Waterfall, MS Word, MS Project, MS SharePoint, MS PowerPoint, MS Excel, MS Visio

Confidential

Business Analyst

Responsibilities:

• Conducted interviews with the clients for gathering requirements and evaluation/analysis of the data. Converted the business requirements into IT specifications.
• Documented and reported the progress to the management on regular basis.
• Prepared the Use Case views for a clear understanding using Smart Draw
• Closely interacted with designers and software developers to understand application functionality, navigation flow and update them about end-user requirements and usability
• Prepared Activity, Logical, Component and Deployment views to assist development and engineering in understanding the requirements
• Interacted with the development team to explain them various design documents: Business Use Case Model, Detailed Use Cases, and Vision Document
• Created detailed design of the system with the project team including class diagrams, activity diagrams, and sequence and collaboration diagrams
• Involved in data integration, preventing data overlap and creating a master patient data management database
• Identified and documented issues, risks and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements
• Synchronized and prioritized relevant defects and enhancement/system requests based on business requirements

Environment: UML, SQL, Smart Draw, MS Office suite, Quality Center, Quick Test Pro (QTP)