PROFESSIONAL SUMMARY:

• Over 12 years of IT experience with a proven high - performance record with more than Over 8 years of proven experience in leadership roles such as Scrum Master, Product Manager/Product Owner, and Business Analyst.
• Deep understanding and Hands on experience in Agile Methodologies and experience in leveraging Scrum as a delivery framework, especially in Scaled Agile Frameworks (SAFe).
• Successful Scrum Master with extensive experience in facilitating daily Scrums, Sprint Grooming/Planning, Sprint Demo and Retrospective ensuring quick inspect and proper adaptation processes contributing to the successful deliveries by the team.
• Expertise in coaching Agile practices by ensuring the correct use of Scrum with very good knowledge of Scrum theories, rules and practices.
• Mentor and pair with Teams to become true Agile & SAFe Champions by revisiting and refining new & existing process thereby improving overall productivity and reducing waste in every stage of product/project development & delivery.
• Expertise in using Agile lifecycle management platform tools such as Jira, VersionOne, and Rally.
• Extensive experience as a Product Owner of System and DevOps teams with a track record of consistently outstanding performance, in numerous areas including ability to build, develop and enable a high performing agile team while providing leadership and demonstrating exceptional partnership in supporting over 40 concurrent agile development teams on a Flagship Application of CapitalOne that is serving over 15M Active Unique Customers.
• Lead a team of over 15 people, working on different areas such as AWS Automation, Environment support, Monitoring, Production Support, CICD, Test Data Management, Acceptance Test Driven Development (ATDD), Performance Engineering, Service Virtualization & Release Engineering.
• Product lifecycle management from strategic planning, conceptualization, architecture, engineering build, product launch to end of life.
• Expertise in converting high-level product concepts and business requirements into software product requirements and design specifications.
• Team-oriented with an ability to thrive in a highly distributed and dynamic environment with excellent collaboration, strong interpersonal skills, proven project management skills and excellent time management.
• Problem solver with the ability to rapidly analyze challenges, applying strategic thinking to tactical concerns with strong problem-solving skills and a result-oriented attitude.

TECHNICAL SKILLS:

Environment: JIRA, Fiserv, Business Objects XI R4.1, XIR3, XIR2,6.5(Web Intelligence, Launchpad, Desktop

Databases: Informatica, SQL Server, MS Access, Java

Methodologies: JAD, RUP, SAFe, Agile SCRUM Framework, KANBAN, ScrumXP, Waterfall

Dashboard Tools: Tableau 8.x, 9.x, Hadoop (HDFS, Hive, Pig)

Other domain tools: Saving Information Repository Database(SIR), Rational Rose, Bloomberg, Mosiki(Reconciliation tool), Actuate(Reporting tool), GoSystem, Summit, On Demand. MIS3, DB VALS, GDD2, ADP, ICI IMPACT, Sentry, CMDW, Magellan, Gold, KONDOR. SIR DB, CLIPs, OneFPT.

Modelling Tools: MS Project 2013, Rational Rose, UML, MS Visio

ETL Tools: Ab Initio, Informatica 9.1, Informatica Developer (IDQ), Metadata Manager.

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Scrum Master

Responsibilities:

• Serve as a scrum master, build relationships with clients and manage expectations and scope
• Develop project specs, manage the project plan and work with teams to execute on plans
• Serve as the face of the company for clients and instill core values and process in the team.
• Expertise in facilitating Release Planning, Sprint Planning, Grooming, Retrospective, Sprint Demos, Stakeholder Engagement & daily Scrum.
• Manage schedules, project scope, assets, and overall project organization to ensure requirements and project delivery dates are clearly communicated, understood and executed upon.
• Communicate and document project status and strategic recommendations to team members and senior management on a regular basis; escalate issues accordingly via the appropriate channels.
• Effectively and efficiently plan and prioritize all resources working across project(s) based on the scope of work and project goals.
• Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.

Confidential, Chicago IL

Scrum Master/Business Analyst

Responsibilities:

• Scrum Master leading a DevOps and System teams in a large-scale implementation of an Enterprise effort implementing highly resilient cloud-based solutions for the next generation customer servicing platform
• Responsible for playing all the roles & responsibilities of Scrum Master and resolve the team’s impediments serving the larger purpose of sprint based frequent, reliable and continuous release of value-added solutions.
• Expertise in the SAFe (Scaled Agile Framework) empowering the teams to innovate and deliver enterprise solutions by leveraging Lean and Agile practices.
• Expertise in facilitating Release Planning, Sprint Planning, Grooming, Retrospective, Sprint Demos, Stakeholder Engagement & daily Scrum.
• Expertise in using Agile lifecycle management platform tools such as Jira, VersionOne, and Rally.
• Represent the team at the Program Level Scrum of Scrums.
• Responsible to own the Roadmap and vision of the DevOps & System teams
• Prioritize and maintain the operations backlog based on the operational, infrastructure and architectural requirements.
• Partner with the Program teams, architects and key stakeholders spanning 5 lines of business, in determining key requirements and timelines on an on-going basis for a very dynamic effort.
• Expertise in articulating & presenting the Vision/Roadmap & scope of work of the team in the Large-Scale PI Planning sessions involving more than 40 teams on the Agile Release Train.
• Ability to not only lead, mentor, motivate and manage large teams, but also work with a large number of matrixed resources spanning multiple organizations and skills.
• Possess exceptional competencies including the ability to drive alignment, partnership, and buy-in not only within the team but within the leadership of those matrixed resources.
• Good knowledge of AWS Cloud computing services with AWS Solution Architect Associate .
• Played a critical role in the initial build-out and maturation of System and DevOps teams, that are viewed as most high performing and critical for Capital One’s Flagship Enterprise Application.
• Contributed to the implementation of SAFe agile and coaching the team in agile methodologies.
• Lead the teams across 15 Program Increments and weekly Production releases ensuring the best product support process in place.
• Streamlined rapid high-quality effective software release cadence for the Program while preserving necessary controls via automation and traceability.
• Held additional responsibilities of RTE (Release Train Engineer) on demand facilitating the Scrum of Scrums

Confidential, Manhattan, NY

Scrum Master/ Sr Business Analyst

Responsibilities:

• Act as Scrum Master along with Product Owner responsibilities for a team that was transforming from Waterfall to Agile.
• Implement Agile methodologies working closely with the Agile Coach
• Transformed deliveries from Waterfall to Agile
• Coached agile principles and values to the team and implemented Scrum Methodology
• Facilitate and lead backlog grooming sessions along with the team to make improvements to the backlog by writing new user stories if required, break down big user stories, estimate backlog items and look deeper into the backlog to do long-range technical planning.
• Responsible for defining and communicating product roadmap/vision aligned with business objectives and supported by business cases, market research and competitor analysis.
• To be an acknowledged expert in the functional and non-functional capabilities of the Rich Communication Suite (RCS) of product including an RCS mobile application.
• Prioritize and maintain product backlog by converting the market & product requirements into user stories.
• Act as Voice of the Customer by gathering customer requirements and converting the business and market requirements into product/feature requirements.
• Work with Pre-Sales and other business stakeholders to build, prune and maintain the Product Backlog including the user stories, defects and refactors which are prioritized based on the user value and time.
• Support the creation of technically focused product collateral including the Product Description Documents, Feature Documents, and technical presentations.
• Answer technical queries from/liaise with, all the stakeholders on technical matters along with responding to customer RFPs.
• Support other product management lifecycle activities such as competitive analysis, market research and collect customer data.
• Driving product benchmark and architecture to improve product performance ensuring delivery of high-quality software and solutions.
• Hands experience RCS mobile client that is intended to deliver enhanced communication experience on smartphones and tablets using GSMA Rich Communication Services.
• Excellent documentation and presentation skills in preparing Software & Product Requirement Documents and Solution/Technical Presentations using MS word, excel and power point.
• Successful implementation of Agile methodologies working with the Agile Coach, in a very short span to the team that increased its productivity with the agile transformation.
• Had been part of the successful team that contributed to successfully placing the RCS mobile app in the top 10 messaging apps for smartphones.
• Had been a significant contributor to the technical preparations for the Mobile World Congress-2014.
• Worked on over 6 RFPs on the RCS services and mobile application in a short span of 6 months.

Confidential

Business Analyst, SIR Team

Responsibilities:

• To understand the current system architecture and to identify the gaps. JIRA is the tool used for bug tracking, issue tracking, application develop and project management.
• Identify the functional requirements of the application by analyzing the tool.
• Meticulously followed SOPs to ensure that service is created in the same way from start to finish.
• Maintaining the data in the central system, updating the identifiers, like CUSIP, ISIN, and ticker for equity, fixed-income, deposits and derivative securities to support portfolio analytics.
• Verify and update the functional descriptions as per the mapping is done in the SIR tool.
• Analyze the flow of data from upstream applications to the downstream application via SIR database.
• Documentation of functional changes and mapping.
• Upload Reports to report server by using Actuate management console.
• Scheduled Report runs onActuate eReport Server.
• Generated Reports like Service Request with Barcode, Activity, Account, Contact, Products, and Orders by using Actuate.
• Manage customer relationship by effectively communicating improvements frameworks; answering questions; resolving concerns and issues.
• Analyzing the SIR tool work in Production and also interact with other vendors of Nordea to understand how the overall system works in Nordea for SIR application.

Confidential

Lead Business Analyst/Transition Manager

Responsibilities:

• Responsible for managing the Telecom VAS Products throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product roadmap and working closely with the Pre-sales and the Engineering teams to deliver winning products.
• Responsible for the Product Management of VAS SMS based products.
• Responsible for healthy growth of specific product verticals in terms of product features, the release of various versions and product benchmarks.
• RFP/RFQ Review and generate RFP responses
• Providing hardware Bill of Material and effort estimates.
• Support in preparing the presales deliverables including the technical presentations, product demos, Proof of Concepts (POC).
• Work closely with the development and the testing teams to ensure the products/features are in-line with the customer requirements.
• Setting strategic directions based on customer needs and business goals.
• Controlling the software release, change request and assigning task priorities
• Define and maintain the product portfolio roadmap which includes product evolution.
• Maintain product description documents and data sheets.
• Researching, reviewing and reporting on competitors and rival products.
• Analyzing the competitive landscape and presenting the gaps to business stakeholders
• New Technology and product to Engineering, testing and the Implementation teams.
• Hands-on-experience in managing complete deployment projects starting from RFP reviews, providing Bill Of Material, solution designing, requirement analysis, tracking the deployment of projects, coordination of cross-functional teams, competitor & market data analysis.
• Very good knowledge of GSM networks, SS7/SIGTRAN and IN concepts.
• Participated in the conceptualization of new products and product data sheets for TeleDNA VAS BI Tool, DNA-AegisGw, and Smart Message Router.
• Prepared extensive market analysis for VAS Messaging domain.
• Worked on over 60 RFP responses for the VAS SMS suite of products contributing to technical response writing and dimensioning on the rack mount and blade architectures.
• Successfully completed 12 RFP responses for the new product of DNA-AegisGw out of which 5 deals were won by the organization.
• A key contributor to architecture design of the products of SMR and DNA-AegisGw.
• Created over 50 SRDs for the complete SMS suite of products.

Confidential

Analyst, Go System application development

Responsibilities:

• Successfully completed various development releases without any impact.
• Got an understanding of the tax system of various US entities. Analyzing & documenting the Go-system application improvement requirements.
• Analyze functional test plans; develop control data, templates, and calculations to validate software features.
• Responsible for the testing of assigned projects for various Income tax products.
• Prepare and assist in preparing simple to complex federal and state US tax returns - C Corporations, S Corporations, and Partnerships - including extensions and estimates.

Confidential

Business Analyst

Responsibilities:

• Successful implementation of first IT project in the role of Business Analyst, a change in my career and ed the Outstanding performer for 2011.
• The same tool also extended to other regions like Amsterdam, London, Paris trade confirmations.
• Gathered and identified business requirements (BRD) from the business stakeholders.
• Analyzing the risk involved with the change in process on the implementation of the new tool.
• Prepared Swimlane map in MS Visio for the cross-functional diagram, to document the steps or activities of a process flow or workflow.
• Development and upgrade skills in multipleActuate Reporting,custom scripting and parameterized, Crosstab, Master Detail etc.
• Designed reports in Actuate eReport Designer professional, and uploaded them to the report server in DEV, TEST, UAT and PROD environment.
• Actuate to the end users and internal IT developers.
• Managed all the requirements (Business Use Cases and Functional Specifications, making requirements available to all team members and maintained requirements, design and test cases.
• Reviewing and writing Test Cases from available requirements & verifying test data.
• Involved & assisted team in Test Designing & Test Execution. Status reports and follows up on queries from Client.
• Participate in JAD sessions with system architects, technical teams and other stakeholders for open and pending issues.
• Participate in informal sessions with the development team to make sure that design and configuration meet business requirements.
• Comprehensive well-written SOPs ensure that your valuable business processes stay with the business. the end users on the new workflow tool and also train and mentored IT security and compliance professionals; Designed security awareness programs.

Confidential

Process Supervisor

Responsibilities:

• Preparation of Trade Confirmation reports as per SOX requirement for various clients of Deutsche Bank A.G. New York.
• Managed the large security, risk and compliance initiatives of SOX-404 IT.
• Reconciliation of trades like Derivatives, Securities, Repo/Reversal Repo, Prime Brokerage, Stock Loan, transactional systems.
• Ensure competitive and up-to-date product offerings for Accounts, Account transactions, Savings, and Deposits,
• Maintaining data, static data, and verification of the data to adhere to accurate data delivery to the different stakeholder.
• Serve as data expert in areas such as identifier corporate actions and assigning investment types of securities. Delivery of set targets with TAT and desired quality parameters.
• Preparation of MIS reports for various meetings. Collected and collated data and generated periodic reports and present the data for Global calls.
• Prepare and develop KOPs for the process.
• Monitor overall functioning of processes and conceptualized and implemented measures to enhance operational efficiency.
• Excellent interpersonal skills with the proven capacity to negotiate and influence, to diffuse, reconcile and remedy customer issues & escalations.
• Maintain efficient scorecards of staff's performance based on the productivity and quality.
• Ability to provide trade confirmations reports to Deutsche Bank customers as per the regulatory requirement.

Confidential

Account Assistant, Audit Engagements

Responsibilities:

• Preparation of Audit reports for various entities.
• Assisting with the completion of audit engagements like proofing financial statements, tax returns, and other documents.
• Preparing financial statements, and management letters in accordance with professional and Firm standards.
• Prepared desktop procedures and check-list control for Audit confirmation.
• Become proficient in computer skills, including Microsoft Word and Excel.
• Able to define problems, collect data, establish facts, draw valid conclusions and present in a structured manner to a member of higher staff or client.
• Able to interpret an extensive variety of technical instructions and manage several abstract and concrete variables.
• Got good interpersonal and communication skills, and the ability to interact professionally with outside contacts. Examples of outside contacts include, but are not limited to clients and client personnel; government agency officials and bankers.