SUMMARY

• Seasoned Business Analysis professional wif around 8+ years of work experience in Banking, Financial, Healthcare and Retail industries.
• In - depth noledge and experience wif all phases and methodologies of Software Development Life Cycle including Waterfall, Agile/Scrum and RUP.
• Strong experience in Business & Data Analysis, Data Profiling, Data Migration, Data Integration and Metadata Management Services.
• Experienced wif personal line and commercial line of business.
• Worked on URL Process extensions to develop Web applications, client server technologies and Agile Core Web Services.
• Directly support Enterprise Services &executive team and business units by planning and executing strategy projects.
• Highly qualified in changing teh needs of Business Users and Stakeholders to teh Functional/Technical Requirements.
• Served as a critical resource and liaised between Subject Matter Experts and Technologists throughout teh project life cycle.
• Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
• Experience conducting JAD (Joint Application Development) sessions wif Stakeholders and Business Partners to resolve issues.
• Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, and Systems Requirements Specification.
• Strong experience in RUP Business Modeling process, complete UML artifacts related to Business Modeling, Requirement Elicitation, Analysis, Specification, Traceability, Validation and Verification.
• Performed AS-IS and TO-BEBusiness process flow for clear translation of Functional to system requirement specification.
• Performed GAP Analysis, SWOT Analysis, User Acceptance Testing (UAT) and Cost Benefit Analysis.
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on teh requirements for teh applications.
• Strong noledge of Relational databases, writing SQL queries, creating tables and reports.
• Skilled at reviewing test cases to make sure they are in accordance wif requirements and assist teh overall testing. process by activities such as Change Request and Defect Management and conducting User Acceptance Testing
• Supported teh development and maturity of process excellence across teh enterprise by identifying opportunities to educate Stakeholders during projects.
• Provided input and supports planning and prioritization of initiatives as part of teh strategic andbusiness planning process.
• Handled change requests by performing impact analysis on thebusiness and technology fronts and submitted it for approval from teh change control board (CCB).
• Ability to prioritize workloads, time manage workday effectively, multi-task, work on a team.
• Passion for Product development, strong analytical, quantitative and interpersonal skills
• Very good understanding of object-oriented programming, data modeling, data mapping and data warehousing.
• Proficient in designing, capturing, consolidating, and maintaining key metrics wif Agile and Scrum Protocols.

TECHNICAL SKILLS

Requirements Management Tools: Power Designer, Rational Rose, Visio

SDLC Methodologies: RUP, Scrum (Agile), Waterfall

Business Modeling Tools: Smart Draw, MS Visio, Just in Mind Prototype, Snag it, Axure

Project Management Tools: MS Office Suite-Certified Expert (Word, Excel, PowerPoint, Access), SharePoint, Confluence

Defect Management Tools: Bugzilla, Quality Center, JIRA, SILK Central

RDBMS: Oracle, MS Access, IBM DB2, SQL Server 2000

Programming Languages: SQL, UML, XML, Java, HTML, COBOL, CICS, VSAM, Mainframe

Operating Systems: Windows 8.1, 8, Vista, XP, Unix, Mac OS X

Data Analysis Tools: Tableau, R Studio, Power BI, MS Excel (VLOOKUP, Report and Dash Boards, Pivot Tables)

Languages and Tools: UML, Rational Rose, Requisite Pro, Rational Clear Case, Rational Clear Quest, MS Project, MS Visio, MS Office Suite, MS SQL Server, MS Access, Databases Oracle 8i/9i

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Kansas City, MO

Responsibilities:

• Analyzed client’s systems and business processes.
• Established a Business Analysis methodology around teh Waterfall and Agile methodology
• Developed UML Use Cases using Rational Rose and developed a detailed project plan wif emphasis on deliverables.
• Researched teh various steps in teh lifecycle and then constructed teh system in a way that teh high-risk customers would be easily identified and monitoredStreamlined several data streams and mapped then into teh new system.
• Developed project plans and managed project scope.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Conducted user interviews, gatheird requirements, analyzed teh requirements by using Rational Rose, Visio and
• Requisite pro -RTCTrack and manage all Change Requests, using Rational Clear Quest.
• Maintained and tracked stakeholders’ requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational Coordinating and Developing QA activities.
• Assisted in creating a High-level Request for Proposal (RFP).
• Conducted presentations of teh QA test results wif analysis to teh stakeholders and users and documented modifications and requirements.
• Conducted UAT; facilitated discussion between business team and QA team on determine teh test requirements and pass/fail criteria.
• Documented and reported user feedbacks to management team.
• Involved in initial phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting a document that contains teh essential business elements and detailed definitions.
• Designed and Customized data models for Data warehouse.
• Worked extensively wif MS Excel and MS accessAssisted in building a Business Analysis Process Model using Rational Rose and VisioPerformed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OODPlayed a key role in teh planning, User Accepted testing, and Implementation of system enhancements and conversions.
• Developed strategic partnerships wif teh business units to develop a solid noledge base of teh business line; including teh business plan, products, and process and revenue streams.
• Documented and delivered Functional Specification Document to teh project team.
• Conducted JAD sessions for communicating wif Stakeholders and Project directors.

Environment: Agile methodology, Rational Clear Quest, SQL, MS-Project, MS-Visio, MS Word, Rational Rose.

Sr. Business System Analyst

Confidential, Irving, TX

Responsibilities:

• Designed Test Plans and Test Cases for User Acceptance testing (UAT) wif teh halp of QA teams.
• Utilized RUP to configure and develop process, standards and procedures.
• Interfaced wif business users to prepare and update Business Process Requirements for teh new release of Healthcare tools.
• Prioritized outstanding defects and systems problems, ensuring accuracy and deadlines were met.
• Worked wif teh management for improving and giving new ideas for designing future processes of teh HIPPA transactions dealing out wif EDIS 271, 276 and 270, 470, 835, 837, 834, HIPAA 4010, 5010, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles and also well versed wif ICD10, Facets.
• In depth noledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side which were later part of teh program to vendors.
• Performed GAP analysis of business rules, business and system flows, user administration and requirements.
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Used teh Rational Unified Process (RUP) to develop teh different phases of Software Development Life Cycle (SDLC).
• Prepared Business process models; used Visio to create use case diagrams.
• Recommended corrective actions, if necessary, along wif teh progress against
• Development/Action Plan routinely to teh Project Manager.
• Conducted Risk Engineering to derive and execute action plans on time.
• Conducted Joint Application Development (JAD) sessions wif stakeholders throughout SDLC to resolve open issues.
• Wrote SQL Queries in MS Access to sort data and analyze teh large set of data during project life cycle.
• Used Rational Clear Quest for defects and bug testing.

Environment: User Acceptance Testing (UAT), Rational Unified Process (RUP), Rational Clear Quest, Joint Application Development (JAD), MS Access, Windows, Rational Test Manager, MS Office, Requirement Traceability Matrix (RTM).

Business Systems Analyst

Confidential, Bethesda, MD

Responsibilities:

• Gatheird requirements from stakeholders for provider management and member management.
• Modeled teh “AS-IS” process flow and teh “TO-BE” process flow and analyzed teh gap and developed teh action steps to fill teh gaps.
• Conducted Risk Analysis and developed mitigation plans.
• Conducted Impact Analysis when their was any change in teh requirements and updated teh Business Requirements Document (BRD) and Systems Requirements Specification (SRS).
• Developed teh User Interface (UI) prototypes to capture and validate requirements and spike solutions to teh current problem.
• Designing Functional Specifications for teh target physical database.
• Developed UAT Test Cases associated wif teh Functional Requirements.
• Maintained a weekly status report for teh requirements team and incorporated teh same to teh PMO status reports send to CMS.
• Analyzed EDI X12 data elements captured by teh existing system to validate it against teh data elements required for new system.
• Participated in developing Test Plan, Test Scripts and Test Scenarios, and designed user documentation.
• Worked wif BA Lead in reviewing teh System Change Documents (SCDs) to identify teh differences of IDX LIVE and IDX RM environment.
• Converted HIPAA 835 and file format into flat file by using Ultra Edit, EDI Environment Management Tool (EEMT), and dropping teh files on See Beyond.
• Ran files through HIPAA validator tool, ClarEDI to identify teh errors.
• Ran accept, reject, and pended cafes using IDX LIVE and IDX RM and used Beyond Compare to identify teh differences.
• Created ERAs and HIPAA 835 and HIPAA 837 Outbound files using EDI Queue Manager, and EDI EOB Run Manager.
• Closed teh runs for teh current Release and generated email, reports, and other necessary documents for teh upcoming Release.

Environment: Windows 2003/2010, Citrix, IDX LIVE, IDX RM, MS Office Suite, MS Visio, MS SQL Server, SharePoint, HP ALM, ClarEDI, Beyond Compare, See Beyond, Ultra Edit.

Business Systems Analyst

Confidential, NC

Responsibilities:

• Managed requirements from system users and preparation of business requirement documents which provided appropriate scope of work for technical team to develop prototype and overall system.
• Created UML based diagrams using MS Visio for Use Cases and Activity Diagrams, for better understanding of teh layout of teh new process.
• Gatheird teh functional and business requirements by conducting JAD sessions and participatory Design Sessions involving major leads from teh Technical Department.
• Extracted data from SQL server into temporary tables in order to cleanup and standardize column entries for re-import into new SQL data structures. Used extensive SQL to create/modify/delete data.
• Coordinated and/or was responsible for support processes, e.g., audit support, monthly budget forecasts including accruals, PO tracking, maintenance patching, quarterly reporting and monthly operations reporting.
• Utilized Jira for Requirements Traceability throughout teh testing and development life cycle, risk tracking, issue tracking, requirements and project management. Work-flow creation in JIRA based on stakeholder requirements.
• Continuously evaluated teh progress of projects including performing ongoing risk assessment, keeping stakeholders apprised on teh status of projects, and reporting and escalating issues appropriately.
• Actively monitored, tracked and managed project tasks, timeliness, attainment of milestones and overall quality of project activities and deliverables.
• Liaised wif key stakeholders to maintain Work Breakdown Structure (WBS), milestones identification, risks identification and mitigation, budget allocation, open issues resolution and project schedules development.

Environment: Agile, Oracle, JIRA, SQL Server 2008, SQL Queries, MS Access, MySQL, SSRS, MS Office Suite, MS Visio.

Jr Business Systems Analyst

Confidential, Bellevue, WA

Responsibilities:

• Worked wif customers and external account managers to develop project scope of work documents and project plans.
• Worked wif appropriate Stakeholders to identify and coordinate new IT system developments and/or enhancements.
• Researched ideas to identify teh most sought-after functionalities for mobile application.
• Worked closely wif Stakeholders to compile User Stories to outline teh main features in mobile applications.
• Coordinated project management activities wif teh project manager to ensure timelines and milestones for various project phases were met.
• Conducted research to find out teh top 3 devices for each platform and mainly focused on those devices for mobile application.
• Experience in Web Testing in Retail/E-Commerce projects wif different browsers and O/S.
• Created process flows for various processes outlining teh difference across multiple platforms.
• Created various project artifacts including Requirement Traceability Matrix, Process Flows, Data Flows, and Use Case Documents to support teh implementation of mobile application for multiple mobile platforms including IOS, Android, and Windows. Highlighted teh similarities and differences.
• Performed extensive Requirement Analysis including Data Analysis and GAP Analysis.
• Created supplemental specifications, effective agendas, and related process flows using Unified Modeling Language (UML) for efficient formalized reviews and walkthroughs. Designed and developed Use Case Diagrams, Data Flow Diagrams, and Process Flow Diagrams.
• Created & maintained UAT Test Plan for mobile application testing. Maintained teh versions of UAT Test Plan for .
• Conducted JAD sessions and gathering software requirements and Business intelligence rules.
• Created User Guides for UAT testers and other users to explain teh new features of mobile application. Also highlighted some of teh differences across various mobile platforms and devices.

Environment: Quality Center (ALM), Rational Rose, XML, HTML, Windows XP, Business Objects, MS Visio, MS Excel, SharePoint, MS Project, JIRA.

Jr Business Analyst

Confidential

Responsibilities:

• Gatheird business requirements, doing gap analysis and documents them textually or wifin models.
• Conducted JAD sessions for requirements gathering, analysis and design of teh system.
• Created context and workflow models, information and business rule models, Use Case during teh analysis using Rational Tools.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration wif all stakeholders.
• Assigned QA team members to develop test cases, browser requirements, functional analyses of online products, and worked wif internal and external clients, content producers and stakeholders to conduct interim project reviews and final project weeks prior to launch.
• Developed test plans and test cases.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Interacted wif teh developers on resolving teh reported bugs and various technical issues.
• Gatheird Business Requirements and wrote Business Requirements Document (BRD) by working wif teh client IT staff, project managers.
• Supported teh Program Manager in balancing project goals and business needs.
• Documented various workflow diagrams like AS-IS and TO-BE processes
• Translated Business requirements to functional and technical language wif teh halp of Use cases and UML diagrams for developers.

Environment: Rational Clear Quest, Rational Test Manager, MS Office, MS Visio, UML, and SQL Server