Business Analyst Resume

SUMMARY

Participative, friendly and kind hands on Functional Sales Project Manager and Program Director with excellent client facing and team management skills with a span of control of 179 individuals; with over 15 years as a hands - on team player and leader with Agile; Scrum and Kanban skill paired with configuration and setup skills with multiple cloud-based tools.
Expert at Business Analysis (BA) using ITIL best practices with; Agile, Scrum, Waterfall or Network PM strategy. Declarative hands on Salesforce Developer/Configuration; OTB configuration of process and workflows.
Experienced with International and off-shore business models and development teams.
Digital Strategist, Comfortable with all e-commerce, social media, video and email marketing tools. Comfortable with multiple currency and ambiguous ideas.
I am an active change agent with hands on experience as a Network Engineer, Desktop Support person, Customer Service Representative, Call Center, declarative development OTB, and Logistics Management

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Jira, EPIC, Stories, and Documentation tracking for replacement of ratings feeds with Bloomberg Polar Lake, D Confidential Mapping to NDR, through to AIP interface.
Compared Microsoft CRM to Salesforce solutions for existing Microsoft NAV build, mapping d Confidential and processes to new Salesforce.com build to fit within parent company Bernina’s SFDC Build. Provided support of Embroidery Equipment.
Online collaborative video support for embroidery equipment clients, software and hardware troubleshooting and .
Relationship in some capacity with Melco since 1980.

Confidential

Senior Project Manager

Responsibilities:

Full Life Cycle Project Management; captured $250M and produced 2200 jobs
Set up e-commerce, Facebook, webpage with CRM interface to capture leads in SFDC
Setup CPQ with SFDC Work Orders using Adobe with Quickbooks EDI interface and E-Mobile to capture Delivery Tickets, for proper invoice and accounting
Managed all LOA and SPOT d Confidential for HR reporting within SFDC
SLA contract Management within SFDC to control service of equipment and HR rotation out of country for personnel
Negotiated with Government Leaders and registered entities with the JCCS and AISA, kept all records in SFDC for quick integration into new RFP responses and social engineering using video; Camtasia, Youtube.com
Implement DOD Industry tools for Major Vendors and sub-contractors
DUNS, NCAGE/CAGE/SAMS/ORCA/MPIN/JCCS/ASIA and other business license
Supplier Gateway with QucikConnect
Exostar and Managed Access Gateway (MAG) ( Confidential, Lockheed, etc.)
Supply Chain Portal (Logistical)
Supplier Portal Access (Business Relationship)
OTP security (Phone)
Registration of PMI (Risk Assessments)
Personal Interview for Proof of Person

Confidential

Senior Project Manager

Responsibilities:

Salesforce, HubSpot and Jira are the Afghani Clients mainstay for keeping track of logistic contracts, employees, inventory and creating Quotes, to transition to Invoices, and eventually Pay on Delivery sheets (POD) which integrate with Adobe and connect with EDI systems.
Set up and configuration of the Supplier Gateway, Supplier Portal, MAG, 2FA for the OTP and hardware token security setup after vetting and collection of all US DOD qualified vendor requirements; DUNS, JCCS, SAM, ORCA, W8, NCAGE, CAGE, automation of c Confidential log ordering and payments via EFT within the MAG applications.
Arranged online security check verifications for all Afghani users with a representative from the DOD Contract owner’s security personnel.
Systems administrator for all Afghani Persons using the MAG applications with 2FA and OTP, hardware tokens.