PROFESSIONAL SUMMARY:

• Over 9 years of experience as an IT Business Systems Analyst in complete Software Development Life Cycle (SDLC) phases both in Waterfall and Agile (Scrum, SAFe) methodologies.
• Over 1 year of IT experience as a Scrum Master in deployment of web - based, Client-Server applications, developing business processes and system solutions for various projects in P&C Insurance sector
• Worked in Property and Casualty, Life Insurance and Financial Advice lines of business for a major Insurance client of United States from past 8 years
• Experience with Java complaint IDEs like RSA, Eclipse and also web services testing tools like SoapUI
• Experienced with SQL language for managing the d Confidential required to analyse and test the legacy and modern systems in Confidential DB2 and Squirrel.
• Worked on execution of java batches in Control-M.
• Expertise in capturing and understanding Business process, create and maintain dashboards using project management tools like Rational Team Concert (RTC) and JIRA
• Experienced in writing epics, features, user stories with supporting technical specifications, business rule documentation and requirements using software such asMS Visio, MS Word
• Facilitating Agile ceremonies including Daily Stand up, Retrospective, Sprint Demo, Daily Scrum, Sprint Planning and Release planning
• Prepare and maintain technical documentation including flow charts, user guides, Agile Story boards, iteration dashboards, story cards and reporting to assist with the ongoing operation and maintenance of technology solutions.
• Requirement gathering through workshops, JAD sessions with SME’s, technical leads, QA Analysts and through referring to existing system documentation and procedures (SWOT Analysis, Risk Analysis), Gap Analysis (AS IS TO BE))
• Collaborate with development (both onshore and offshore) teams and business test resources.
• Provide input into cost estimation, forecast and project plans.
• Support User Acceptance Testing and drive change management of existing processes as per new requirements using a structured change control process
• Assist in test planning, development of test cases and test execution management to ensure alignment with original requirements and restricting the defects to a minimal count
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships, able to manage multiple project tasks with changing priorities and tight deadlines

TECHNICAL SKILLS:

Programming Languages: Java, C, PL/SQL

Web/XML Technologies: JSP, HTML

Utilities: RSA, RAD Eclipse, SOAPUI, Salesforce

D Confidential base Tools: Confidential DB2, Oracle, Squirrel SQL Client

Source Control: Star Team, RTC, Github

Operating Systems: Windows, Linux, UNIX

Project Methodologies: SDLC, Agile, Scrum, Waterfall, SAFe Agile

Agile Lifecycle Management Tools/Defect Tracking Tools: Rational Team Concert (RTC), JIRA

Business Skills: Business Requirements Documentation, Business Process Modelling, Research Use Case Modelling and Analysis, Functional Specification, UILF

Software Tools: Microsoft Office, MS Project, Excel, PowerPoint, Microsoft Visio, iGrafx Flowcharter

Professional s: Professional Society, Member Since, Date Certified

Scaled Agile 4.0: Certified Scaled Agilist

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Sr. Business Analyst & Scrum Master

Responsibilities:

• Organized meetings with process owner and stakeholders to define primary goals, objectives and application scope in RTC, JIRA
• Identify issues and assist in the development of policies and procedures and materials to increase accuracy and timeliness of processing
• Guiding the Scrum team in Agile practices.
• Using RTC and JIRA to arrange the stories, creating tasks and maintaining the Agile Process.
• Facilitating Agile ceremonies including Daily Stand up, Retrospective, Sprint Demo, Daily Scrum, Sprint Planning and Release planning
• Providing the status of individual scrum teams to the Release Train Engineer
• Preparing burn down chart to track the velocity for each sprint in RTC and JIRA.
• Preparing weekly status update documents to program team and participating in sponsor meetings
• Prepared technical documentation and deliverables including flow charts, models, procedures, user guides, scorecards and reporting
• Conduct brain storming sessions to document detailed user stories using Rational Team Concert(RTC) and JIRA
• Design and develop Use Cases to document various user scenarios
• Facilitate and lead Sprint planning sessions and Story Writing sessions.
• Maintain Agile Story boards, iteration dashboards and Story cards
• Developed and documented contingency risk mitigation plan
• Review test cases and assist the Test Lead with user testing of the systems
• Coordinated User Interface Testing sessions in the Member Interaction Lab in .COM and Mobile and documented feedback
• Develop and maintain quality procedures, and ensuring that appropriate documentation is in place for Internal Quality Audits
• Conduct Iteration Demonstration sessions to present the completed stories to the Business team and obtain sign-off.
• Held requirement discussion sessions for offshore and onshore third party teams. Reviewed the design artefacts produced by the teams to ensure the design considerations were met
• Resolve configuration and mapping issues
• Assisted with defect, incident and problem management by querying d Confidential bases and processing logs to identify issues
• Researched and assisted in design solutions for general maintenance requests to resolve system problems

Environment: RTC, JIRA, PL/SQL, Java, HTML, SQL server, SDLC, Github, MS Share point, MS Office, Salesforce

Confidential

Sr. Business Analyst

Responsibilities:

• Identify impacted process areas within the organization to recognize key project stakeholders
• Create Use Case Diagrams from the business requirements
• Worked with the development team in the design using Java, Web Services using tools like RSA and web service testing tools like SOAPUI
• Experience in creating detailed program specifications for development team
• Assist testing team for testing the web based application and review complex test case scenarios
• Prepare technical documentation and deliverables including flow charts, models, and procedures, user guides, scorecards and reporting.
• Review work of offshore and onshore third party teams.
• Work with the technical resources to complete the mapping and the d Confidential requirements of the overall program
• Provide daily updates to tracking tools for reporting the implementation and operational progress
• Assist with defect, incident and problem management by querying d Confidential bases and processing logs to identify issues
• Assist the Project Manager in monitoring progress, overlook release plans
• Involved in preparation of UILF document
• Maintaining the story board with all planned stories for the iteration.
• Facilitate and lead the Story writing sessions, demo for every iteration.
• Maintaining the Rational Team Concert Dashboard and making sure that all attributes for a story are addressed.

Environment: RTC, JIRA, PL/SQL, Web Services, SOAP, HTML, SQL server, SDLC, MS Share point, MS Office

Confidential

Sr. Business Analyst

Responsibilities:

• Worked closely with business users to elicit requirements using interviews, document analysis, requirements workshops.
• Worked with the development team in the design using Java, HTML and PL/SQL
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Involved in documenting the Business Requirement Documents and Functional Requirement documents after interacting and gathering requirements from System Users and thorough understanding of the scope of the project.
• Developed Use Cases for overall system.
• Facilitated Joint Application Development (JAD) sessions with IT groups and stakeholders to identify key changes and to communicate requirements effectively to the team.
• Documenting the acquired results of AS IS and TO BE process analysis and workflows as well as obtaining sign-off from the appropriate business owner and key stakeholders
• Conducting requirement discussion meetings with offshore team and onsite development team
• Prepared the impact analysis documents to all interfacing systems and business processes, obtaining SME feedback and Peer Reviews on all documents
• Defining Test Cases, analysing defects, coordinating with team members in fixing defects
• Maintaining RTC for the sprint duration
• Maintain Agile Story boards, iteration dashboards and Story cards
• Maintain Requirement clarity and traceability using MS SharePoint.
• Conduct Iteration Demonstration sessions to present the completed stories to the Business team and obtain sign off

Environment: RTC, JIRA, PL/SQL, Rational Software Architect, Salesforce, HTML, SQL server, SDLC, MS Share point, MS Office, MS Visio

Confidential

Business Analyst

Responsibilities:

• Involve in requirement gathering in JAD sessions with SME’s, technical leads, QA Analysts
• Worked closely with development team in design using HTML, PL/SQL, Web services
• Design and develop Use Cases to document various user scenarios
• Facilitate and lead Sprint planning sessions and Story Writing sessions.
• Maintain Agile Story boards, iteration dashboards and Story cards
• Conduct brain storming sessions to document detailed user stories using Rational Team Concert(RTC), JIRA and MS Excel
• Work as the primary liaison between the Business users and the development team
• Review test cases and assist the Test Lead with user testing of the systems
• Coordinated User Interface Testing sessions in the Member Interaction Lab and documented feedback
• Develop and maintain quality procedures, and ensuring that appropriate documentation is in place for Internal Quality Audits
• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate business owner and key stakeholders
• Conduct Iteration Demonstration sessions to present the completed stories to the Business team and obtain sign-off

Environment: RTC, JIRA, Squirrel, SOAP UI, SDLC, Rational Team Concert, MS Share point, MS Office

Confidential

Business Analyst

Responsibilities:

• Involved in resolving common IE11 compatibility issues for P&C portal channel applications.
• Used RTC for story, task and defect tracking.
• Collaborated with the development team in the design based on Java with RSA IDE, Web Services using tools like SOAPUI
• Used to facilitate and lead Scrum Ceremonies like stand up, iteration planning and demo sessions with the team.
• Conduct Joint Application Development (JAD) sessions with IT groups. Identified the key changes, and participated in Stakeholder Management to communicate effectively with them.
• Prepare Business Requirement Documents (BRD’s, FRD’s) after the collection of requirements from System Users that provide appropriate scope of the project to develop prototype, Use Cases, UML diagrams for overall system.
• Facilitate and leaded Scrum meeting, Sprint planning sessions and Story writing sessions.
• Used to lead the production releases twice a month for the PnC application, also coordinate with the QA and Release Management Team
• Responsible for task assignment among development team and tracked progress of project following Scrum methodology.
• Interact with Business for validating Requirements and updating Documentation.
• Assist testing team for testing the web based applications
• Assist in developing the Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Worked on the documentation regarding the common compatibility issues and the workarounds before the code fix.
• Lead the IE11 roll out plan for PnC application which consisted of 8000+ users.

Environment: RTC, JIRA, Squirrel, SOAP UI, SDLC, Rational Team Concert, MS Share point, MS Office

Confidential

Business Analyst

Responsibilities:

• Facilitate and lead Scrum Meetings, Sprint Planning Sessions and Story Writing sessions.
• Maintain Agile Story boards, sprint dashboards and Story cards
• Collaborated with the development team in the design based on Java with RSA IDE, Web Services using tools like SOAPUI
• Document Stories in Rational Team Concert based on the Business Requirements
• Documentation of Business Requirements using JAD sessions
• Worked as the primary liaison between the Business users and the development team
• Review test cases and assist the Test Lead with user testing of the systems
• Design and developed use cases to document various user scenarios
• Maintain Requirement Traceability Matrix using MS SharePoint
• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate business owner and key stakeholders
• Conduct sprint demonstration sessions to present the completed stories to the team
• Conduct retrospective after the end of every sprint

Environment: RTC, RSA, Squirrel, SDLC, MS Share point, MS Office

Confidential

Business Analyst

Responsibilities:

• Identify impacted process areas within the organization to recognize key project stakeholders
• Created Use Case Diagrams from the business requirements
• Collaborated with the development team in the design based on Java with RSA IDE, Web Services using tools like SOAPUI
• Assist testing team for testing the web based application
• Review the Test case scenarios and validate the alignment of test case scenarios with business requirements
• Assist the Project Manager in monitoring progress, overlook release plans and updating plans
• Maintain Requirement traceability using MS SharePoint
• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate business owner and key stakeholders
• Involved in preparation of UILF document
• Maintaining the story board with all planned stories for the iteration.
• Facilitate and lead the Story writing sessions, demo for every iteration.
• Maintaining the Rational Team Concert Dashboard and making sure that all attributes for a story are addressed.

Environment: RTC, RSA, SQL server, SDLC, MS Share point, MS Office

Confidential

Business Analyst

Responsibilities:

• Identify Impacted Process Areas within the organization to recognize key project stakeholders
• Conduct brain storming sessions to document requirements using MS Excel
• Identifying Functional and Non-functional Requirements in Waterfall Methodology
• Work as the primary liaison between the Business users and the development team
• Review test cases and assist the Test Lead with user testing of the systems using Starteam
• Develop and maintain quality procedures and ensuring that appropriate documentation is in place
• Design and developed use cases to document various user scenarios
• Maintain Requirement traceability using MS SharePoint
• Document the Control Plan which identifies risks, benefits and adoption to measure project success after completion
• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate business owner and key stakeholders

Environment: RTC, RSA, Confidential DB2, SDLC, MS SharePoint, MS Office, Starteam