SUMMARY

Accomplished IT professional with over 23 years of multiple tasking experience in Data Center Migrations and Server Migrations, the creation and modification of programs on multiple platforms including Sequel queries and databases. Various levels of end user and operational support including business analyst tasks, end user system training, re-imaging of pc's, rebuild/replacement of pc's, and continuing education with Instructor/E-Learning-Multimedia Animation from Prosoft.

TECHNICAL SKILLS

• Languages Mainframe Programs Hardware
• CL CA7 Access AS/400
• COBOL HSL Excel Mainframe
• DDS JCL Visio Handheld Devices
• HTML MVS MsQuery Servers
• Showcase TIQ PowerPoint PC
• SQL TSO Word

PROFESSIONAL EXPERIENCE

Confidential

• Mainframe ZOS DB2 DBA
• User Requests
• Misc SQL tuning
• JCL Programming
• Table creation and alters to fit business needs
• Performance Analysis
• Interact with user groups
• Changeman Packages
• SharePoint Admin
• Process documentation creation
• Training documentation creation
• Tech Services DR Planning and implementation

Computer Operation Lead

• Monitored mainframe systems
• JCL program modification
• MVS and TSO Operations
• Miscellaneous media functions
• Mainframe Computer operation
• DR Planning/exercises for all of IT

• Zena troubleshooting
• Datastage troubleshooting
• Changeman Packages
• SharePoint Admin
• Process documentation creation
• Training documentation creation

Confidential

IT Support Specialist

• Monitored mainframe systems
• JCL program modification
• MVS and TSO Operations
• Miscellaneous media functions
• Mainframe Computer operation

Confidential

System Support Specialist IV/Lead

• Monitored multiple mainframe systems 16
• End user support with command centers
• MVS and TSO Operations
• Hardware replacements on STK Silos and IBM LTO's
• Trained operators on using systems and on upgrades to systems
• Documented processes
• Miscellaneous media functions including printer maintenance and toner replacement
• Lead a team of eight
• Rack and stack servers
• Planning and implementation of closing Data Center

Confidential

IT Operational Support Specialist

• Monitoring ticket tracking system for issues and following procedures for resolution
• Supporting/troubleshooting technical issues in the network/server environment
• Managed small sized projects and creation of flow diagrams with Visio
• End user support and user system training
• Coordination with other IT services teams in troubleshooting and problem resolution

Confidential

Office/Technician/Multiple Task Manager

• Networking Computers and Printers
• Computer upgrades and rebuild/re-image
• Hardware Installs
• System and Software Training for end users
• Managed office and chimney staff
• Lead a team of five

Confidential

• Chimney sweeping and sales
• Clerical work - including printer maintenance and toner replacement
• Answering telephone inquires
• Scheduling appointments
• Product consulting
• DR IT Planning and implementation

Confidential

Senior Business Systems Analyst

• Managed projects and responsible for leading a team of five, structuring and integrating analysis of business system processes and procedures using SDLC and creation of flow diagrams with Visio in an AS/400 environment
• IT solutions to achieve defined business needs
• Developing and modifying AS/400 applications
• Maintaining multiple databases in an AS/400 environment
• Managing internal and external customer relationships
• Training system users
• Creating CIS documentation and training manuals
• Customer and Item Business continuity planning
• Project Lead, S
• Managed projects and responsible for leading, structuring and integrating analysis of business system processes and procedures using SDLC and creation of flow diagrams with Visio in an AS/400 environment
• Lead and directed a team of 16
• Active customer contact Internal and External
• Managed all databases in an AS/400 environment
• Gather requirements for projects, develop time and cost estimates
• QA of customer products
• Training users

Database System Analyst

• Trained new users on Data Warehousing and the end user support tools
• Adhoc data retrieval and data validation in an AS/400 environment
• End-user support
• Data Architect in an AS/400 environment
• Project Management
• Creation of IT documentation and training manuals
• Department of Defense contracts Government Business continuity
• Programming Analyst Decision Support, August 1998 to Aug 2000
• Creation and modification of AS/400 applications
• Training new users on Data Warehousing Decision Support
• Languages used are: DDS, CL, COBOL, SQL embedded in COBOL, Showcase A GUI based SQL decision support tool , Microsoft Products Excel, Access, PowerPoint, MsQuery, Visio, and Word and Power Designer.
• AS/400 Production Support
• Y2K IT Business continuity planning and changes

Confidential

AS/400 Programmer Analyst

• Developing applications
• Modifying applications
• Application Support
• Languages used are: DDS, CL, COBOL and SQL
• AS/400 Computer Operator,
• Computer operation
• Tape Monitoring
• Backing up and loading data on tapes and reels basic clerical duties
• Printer Operations - including printer maintenance and toner replacement