SUMMARY

• Qualified professional wif 7 years of extensive IT Experience as a Business Analyst especially in HealthCare Management and Finance domains. Business Analyst wif strong noledge in Software Development Life Cycle Methodologies like Agile and Waterfall models.
• Extensive experience in gathering and documenting system requirements for functionalities, proficient in preparing functional specifications (FS), workflow, process - reengineering, business rules, use cases, software requirement specification (SRS) and Requirement Traceability Matrix (RTM).
• Good functional noledge on Salesforce Administration (CRM) (Force.com platform)
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• In-depth noledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Experience in facilitating Joint Requirement Planning (JRP) sessions wif Business User Groups, conducting Joint Application Development (JAD) sessions wif IT Groups and Conflict Management wif Project team members.
• Conducted Gap Analysis, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Experienced in preparing Business Process Re-engineering Models
• Expertise in Tracking, Documenting, Capturing, Managing and Communicating the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Project manager experience and TEMPeffective communicator wif all levels of an organization.
• Managed cross-functional teams through Software Development Life Cycle.
• Experience gathering customer requirements, writing test cases and partnering wif developers to ensure full understanding of internal/external customer needs.
• In depth understanding of the As-Is and To-Be business processes and experience in converting these requirements into Technical Specifications for preparing Test Plans.
• Outstanding Data analysis skills including Data mapping from source to target database schemas, Data Cleansing.
• Strong influence management skills, reporting and analytical/problem solving skills wif attention to detail.
• Highly motivated team player wif excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Salesforce admin hands on experience in modules and projects on Organization setup, Company Wide-Org setting, Data Management, Analytics, Reports and Dashboards for classic and lightening experience, Workflow/Process Automation, AppExchange, Mobile App customization, Security and Access, Data Modeling, Sales and Marketing Application, Activity management and collaboration.

TECHNICAL SKILLS

Business Modelling Tools: UML2.0, Rational Rose, MS Office

Requirements Management: Requisite Pro, Microsoft Office (Word & Excel)

Front End Tools: Microsoft Project, Microsoft Office, Systems analyst

Document management: Visual Source, Rational Requisite Pro

Defect management tool: HP Quality center 10.0 and UAT

Methodologies: Software Development Lifecycle, CMMI Compliance, Waterfall, Agile (SRUM)

Data modeling: Power Designer, MS Visio and Salesforce Schema builder

Other Skills: Communication, Interpersonal, Management, Presentation and Team Oriented

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Sr. Business Analyst

Responsibilities:

• Involved in defining the whole project life cycle, following RUP methodology. Developed a vision plan dat defined the primary goals and objectives of the project. Analyze business requirements and segregated them into high level and low level
• Actively involved in gathering requirements from end users, involved in modifying various technical & functional specifications.
• Assisted Project Manager in developing design and specification, according to the requirement and information gathered during JAD sessions and other forms of information gathering methods.
• Assisted Clients in understanding their available options and helped them select the right service plans for their needs.
• Extensive noledge of voice and data infrastructure design and installation.
• Implemented the Order Management, Customer care functions, Dispatch, Install and Provisioning (Via IVR, agent and handheld) Pay per view PPV processes as part of the merger integration of the DIRECT TV and Confidential & Confidential Systems.
• Led the offer analysis for the implementation and configuration of the new base packages and promotional offers in the sales systems (Comergent/Salesforce CRM) billing and crediting systems.
• Independently Authored protocols and test scripts for different object types for the Agile system to verify data integrity and data migration.
• Expertise in making Prototypes of the Requirements.
• Verified and validated the data migrated.
• Developed BRD, FRD, test cases, test scenarios.
• Worked closely wif the Dev team to ensure they understand the requirements and no requirement is left out.
• Interviewed the SMEs and recorded the requirement in a BRD.
• Ensured test cases and test sets for testing and Production Agile system as per the standards.
• Created and reviewed Software Requirements wif Technical Team and Quality Engineers.
• Authored / reviewed / updated Validation Protocols, Trace Matrices, Validation Summary Reports, and Risk Assessments, review of validation protocols.
• Closely worked wif Quality team to meet the aggressive timelines.

Environment: ALM, MS - Visio, Word, PowerPoint, Excel and Salesforce CRM and Asset Management

Confidential, Seattle, Washington

Sr. Business Analyst

Responsibilities:

• Owned and driven financial understanding of AWS Business (sales, Receivables, collections, etc.)
• Managed process improvement initiatives in support of improving global financial performance by working wif global teams, finance and customers.
• Lead key initiatives related to improving customer experience for Billing and Payments. Deliver actionable insights on financial performance and opportunities to improve.
• Recommended (wif data and financial justification) and drove projects dat improve financial outcomes.
• Identified, prepared and monitored appropriate metrics and reports to examine the health of the business
• Developed, managed, and communicated a payment analytics capability for internal stakeholder
• Partnered wif internal teams to identify real-time solutions dat address emerging data trends
• Recognized and adopted best practices in reporting and analysis, test design, analysis, validation, and documentation.
• Maintained tools, analytics, and reporting to highlight key factors impacting Receivables, bad debt and other financial metrics.
• Developed and delivered content for cross functional operational reviews wif internal leadership.
• Collaborated wif multiple departments including Finance, Tax, Product and Engineering to understand and quantify the impacts of product roadmap decisions.

Environment: MS Word, Excel, Visio, Agile (SCRUM), Oracle and PowerPoint

Confidential, Minneapolis, MN

Sr. Business Analyst/HealthCare Management

Responsibilities:

• Gathered Business Requirements, interacted wif the Users, Designers, Developers, Project Manager, and SMEs to get a better understanding of the Business Processes, and analyzed and optimized the process.
• Actively involved in the entire Software Development Life Cycle (SDLC) Process.
• Prepared RFP’s (Request for Proposal) dat accurately communicated organization's software requirements to IT Vendors specializing in providing ACH software systems.
• Created reports containing all the information regarding the publishers, distributors and retailers using crystal reports.
• Facilitated demonstration of a major ACH software systems and performed evaluations wif a group of expertsto select a package dat best suits the need of thebusiness.
• Experience working wif HIPAA transactions such as 835-claim payment/ Advice.
• Experience working wif Electronic Claims clearing houses like Web MD and Automated Clearing Houses (ACH) for electronic payment, remittance data processing and services.
• Created theuser requirement specificationsand helped convert them tofunctional requirements and assisted the developers wifsystem requirement specifications.
• Responsible for ensuring data integrity and coordinating efforts wif testing and implementation Responsible for the development and execution of test plans.
• Conducted interviews wif key stakeholders to analyze existing data and gather requirements. In-dept noledge and experience in System Development Life Cycle (SDLC) wif Agile and Waterfall methodologies.
• Extensive experience in Healthcare/ Claims billing and management wif healthcare compliance standards of HIPAA (Health Information Portability and Accountability Act)
• Medical Claims experience in process documentation, Analysis, Billing and Implementation on Provider/Hospital side. Used UML to create use case diagrams, sequence diagrams and activity diagrams
• Worked on improvement of Claims Reimbursement User Interface for a better experience and incorporate changes as per HIPAA guidelines using the gap analysis.
• Developed flowchart and process diagram using MS Visio
• Identified bugs during the test phase and reported them using HP Quality Center.
• Identify trends in the data and suggest process improvements through analysis like Error analysis, root cause analysis, or any other statistical analysis necessary to improve the processes wifin the project.
• Interaction wif the client for various issues & resolution.
• Gather high-level customer business needs and translate them into functional requirements, use cases, workflow diagrams, wireframes, and other forms of documentation
• Project manage development efforts; facilitate communication between the business units and the development team from initial requirements to final implementation
• Design, create, and test reports, and analyze results. Maintained Traceability Matrix throughout the project. Provide subject-matter expertise and support to clients and to development, implementation, and support teams
• Conducted UAT, documented and reported user feedbacks to management team, and developed training materials for different end users and assisted in users training for the new system.

Environment: CRM, MS Office, HIPAA, Web Services, MS Visio, UML, Rational Software Tools.