TECHNICAL SKILLS

• Software Development Life Cycle including Waterfall, Agile, Scrum
• Elicit Requirements, Requirements Analysis, Gap Analysis to translate Requirements into workable technical requirements for Insurance Property & Casualty, Life Insurance for web and mobile applications
• Point of Contact between Business Partners, Stakeholders and Development and Test teams
• Applications on different web browsers, native apps, mobile apps
• Applications on mobile applications - iOS, Android Strong technical aptitude
• Test Management, Project Management and Resource Management
• Management of Risks, Issues, Dependencies and Defects
• Change, Incident & Problem management processes
• Infrastructure Multi-platform experience (Windows / Unix / Linux/ Mainframe
• Interpersonal skills and ability to interact and work with staff at all levels
• Excellent written and verbal communication skills
• Ability to pay attention to details and be organized
• Ability to project a professional image over the phone and in person
• Willingness to take initiative and to follow through on projects
• Strong organizational and coordination skills and attention to details
• Ability to inculcate team spirit and lead team to achieve project objectives
• Excellent time management skills, with flexibility and ability to prioritize and multi-task, and work under shifting deadlines in a fast paced environment.

TECHNICAL SKILLS

Applications: B2C, B2E and B2B applications in insurance

Platforms: HTML, XML, J2EE, JavaScript, JSON

Technologies: UNIX, LINUX, Android, iOS, Windows, MainFrame, Host, IMS

Databases: DB2, Oracle

Test Tools: Soap UI, REST, Postman, JIRA, ALM, Rally, Toad SQL, ShoVel, Test Link, TRAC, ClearQuest, Perfecto Mobile, Control D, HTTP

WatchTools: HP Service Manager, SharePoint, PowerPoint, Visio, MQ, App Watch, Open AM, Skype GeneralSDLC, Software Testing, Software Quality Assurance, Business Analysis, Scrum/Agile, Internet Web Services, ITIL, Project Management

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Technical Business Analyst

Responsibilities:

• Elicit/gather Requirements through JAD session, system interviews, evaluate user needs and prioritize requirements, do Gap Analysis, identify Risks, Impact Analysis, document Functional Requirements, Non-Functional Requirements, Mapping of Data Elements to create Technical Specifications, determine Acceptance Criteria to facilitate User Acceptance Test Driven Development, create, prioritize User Acceptance Test Cases
• Create Use Cases, Flow Diagrams, Requirements Traceability Matrix
• Be the point of contact for Business Sponsors, Stakeholders, Product Owners, SMEs Development and Test teams to understand, analyze, document, and communicate product vision and requirements; use outcomes as measures of success and value delivery
• Identify and analyze cross functional business requirements and dependencies and document application access controls to protect customer data
• Estimate work allocation and manage Business Analyst team and submit status report
• Identify Features and create User Stories in Rally
• Ensure User Stories are independent, negotiable, valuable, estimable and testable
• Provide support to Product Owner for maintenance of Product Backlog
• Identify Minimum Viable Products and prioritize User Stories in advance for future Sprints
• Create Screen Flow diagrams, Screen Mock Ups, provide Demo of applications
• Work closely with UX/UI team to define mock-ups/wireframes
• Participate in Daily Scrum, Grooming User Stories, facilitate Scrum of Scrum, Sprint Retrospective meetings track action items to closure and record resolution
• Acted as Scrum Master to facilitate completion of sprint work by the team and halp remove impediments, facilitate Planning Poker session for estimation and planning of sprint backlog items
• Identifies, manages and facilitates the resolution of risks, issues and defects
• Working noledge of development and testing methodologies and techniques
• Test data management and analysis
• Provide inputs for test strategy, test plans and test cases
• Coordinate with Offshore QA team, provide QA support and triage defects
• Problem solving skills for resolution of defects
• Perform UAT, validate Responsive Web Interface for applications on different browsers and mobile devices for iOS, Android smart phones and tablet
• Use Postman tool for JSON and SOAP UI for web services
• Adhere to Standard and Guidelines, Perform Peer Reviews and provide process improvement
• Review and update the Knowledge Base - User Guides, Reference Manuals and Training Materials to maintain current information
• Mentor new Business Analyst, Product Owner and Test team members
• Keep current with new and changing technologies

Confidential, Bloomington, IL

Business Systems Analyst

Responsibilities:

• Point of Contact / Liaise between Product Management, Business Partners, Stakeholders, Test Teams and IT Architecture, Development teams - UI, Web Services, MainFrame, Host and Third Party Vendors and facilitate cross functional interactions to ensure dat requirements are met throughout the TDLC framework
• Requirements Analysis, Gap Analysis, Risk Analysis, documentation of Functional Requirements, Non-Functional Requirements. User Acceptance Test Cases
• Create Use Cases, Flow Charts, Requirements Traceability Matrix for web and mobile applications and main frame applications
• Create User Stories, Groom User Stories
• Provide support to Product Owner to maintain Product Backlog and Sprint Backlog.
• Attend / Coordinate Daily Scrum, Scrum of Scrum meetings. Coordinate Sprint Retrospective meetings and TEMPeffectively implement lessons learned into future sprints
• Ensure adherence to Standards and Guidelines for review and authorization of Requirements documents and deliverables
• Identify risks and develop mitigation and contingency plans. Manage Risks, Issues, Dependencies
• Perform project management tasks like schedule management, resource management
• Create/update reports, and propose action or solution options and/or implementation plans to assist leadership in decision-making and drive the work to conclusion
• Demonstrate noledge regarding Systems Department structure, IT processes and best practices to complete assignments and influence the directions of solutions
• Participate in the creation of communication strategies and plans. Gather appropriate information to develop communications targeted to a broad audience - both technical and business
• Test Strategy and Integration Test Plan System Test Plan, Implementation Test Plan
• Translate testable requirements into Test Scenarios / Test Cases
• Design and develop-Functional Non-Functional, Regression test cases
• Identify / create release deployment test cases
• UAT Execution on Web Browsers, Responsive Web Interface, Mobile Devices, Native Apps
• Digital testing - Emulator testing, Cloud testing and Device testing
• SOA Testing using SoapUI, REST, HTTP
• Identify and escalate issues as they arise, provide inputs to triage defects
• Adopt Risk Based Testing approach as needed
• Review test results, ensure all functional and technical requirements are tested and arrange Product Owner, Business Partner, Stakeholder signoff
• Build and manage and structure work for onsite and offshore teams
• Identify Test IDs, Test Data needs, mine and manage test data using ShoVel and SQL for Insurance and Mutual Funds. Map data to test cases
• Utilized problem solving skills to mitigate issues related to Open AM and J2EE set up for B2C applications
• Execute Automation scripts for high value high-frequency reusable functional test cases and non-functional test cases using Selenium / Webdriver
• Adopt ITSM and ITIL processes as needed
• Mentor / Coach team members on project Business Analysis and Testing processes
• Participate in reviews for TDD and BDD process of agile development methodologies
• Identify performance test criteria based on Business Volume Metrics
• Proven track record of successful work performance.