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Business Systems Analyst Resume

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SUMMARY

  • Experience consulting as part of a Project Team to deliver quality results
  • Experience with Microsoft OS, SharePoint, Windows XP, Windows 7, Windows 8 and Windows 10 Desktop and Laptop support
  • Experience with Microsoft Word 2013, PowerPoint 2013, Excel 2013, Outlook 2013
  • Experience with Active Directory
  • Experience with Microsoft Servers 2003, 2008 and 2012
  • Experience using tracking tools Clarity and Jira
  • Relational Database noledge in SQL and Access
  • Experience with Inventory and Content Management
  • Experience with Purchasing of IT equipment
  • Excellent written and verbal communication skills

PROFESSIONAL EXPERIENCE

Business Systems Analyst

Confidential, ON

Responsibilities:

  • Applied Adobe Acrobat Pro to edit electronic forms
  • Supported various projects across TD, creating and revising electronic forms
  • Attended regular meetings for both D and A (ETTS) team and other projects
  • Electronic Forms Inventory management (Eforms)
  • Applied SharePoint to update electronic forms
  • Applied Jira for task assignment and creating user stories
  • Performed research on different types of electronic forms within Confidential
  • Provided evaluation, operational, reporting and analytical support
  • Engaged appropriate stakeholders to identify and manage outcomes of projects
  • Identified and lead problem resolution to ensure customer needs are met
  • Ensured project issues and concerns are addressed resolved

Technical Environment: Microsoft Windows 2010, Jira, SharePoint, Adobe Acrobat Pro, Microsoft Outlook 360, Data Mapping

Confidential

Business Systems Analyst

Responsibilities:

  • Communicated project status with team and executives
  • Attended and contributed to team meetings
  • Performed tracking of all branch workstations ensuring they were online before next business day using Clarity
  • Gained experience gathering requirements needed for documentation
  • Continuously reviewed error logs for issues and solutions using Jira and Confluence
  • Created incident tickets for hardware malfunction
  • Verified for network connectivity before deploying applications and starting backups
  • Backed up and restored user data files using

Technical Environment: Confidential Servers 2012 R2, Active Directory, Jira, Confluence, Clarity, Internet, SDM, Microsoft Outlook 2010

Confidential

Systems Technician

Responsibilities:

  • Confidential Technician for Confidential Bank of Canada and Confidential
  • Refresh and migration for Confidential Bank Regional Offices, Confidential, ON
  • Migrating and refreshing all branch laptops from Windows XP to Windows 7
  • Backup and restore of all user data and document for future use
  • Installing all the cooperate applications used by the RBC staff (i.e. Citrix, Homebase, Linx)
  • Installing all external devices (i.e. Scanners, Topaz and Aircard)
  • Preformed data mapping to manage and integrate data
  • TD Retail Workstation Refresh SSR
  • Installed New M93z Retail workstations.
  • Network Configurations.
  • Confidential Technician for Scotiabank
  • Migration of all work stations from Windows XP to windows 8.1

Technical Environment: Confidential Lenovo ThinkPad T460, Microsoft Outlook 2010, Internet

Confidential

Systems Administrator

Responsibilities:

  • Researched and implemented new technology in support of IT for International Baccalaureate school curriculum
  • Supported and trained teachers and administrative staff on use of new technology and applications to make work efficient
  • Installed and repaired hardware and software, including Windows XP, Windows 7, Windows 8, Dell, HP, Asus, and Confidential laptops, desktops, printers, scanners, and phones
  • Responsible for content management of all Windows software
  • Utilized Active Directory for data mapping of the servers and documentation of the data for analysis
  • Maintained 250 computers for network connectivity, setup and configuration of email and other educational software, including adaptive technologies
  • Configured and installed WAN and LAN networks
  • Managed school ICT inventory and the purchase of new IT equipment in all departments, and disposing the outdated equipment.
  • Managed SQL and Access Database

Technical Environment: Dell PowerEdge T130 Towers servers OS 2008, Dell Inspiron 5000 series laptops OS 7 - 10, Admin Plus

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