Summary

My goal is to obtain a position as a business analyst in a company where my experience and proficiency will allow me the opportunity for growth.

Key Skills

Professional Experience

Confidential

Business Analyst

The Business Analyst primary role is to interface with the Division of Aging Services. Define and gather business/user requirements through interaction and research. Identify opportunities for business and technology systems enhancements to improve the AIMS system efficiency. The Business Analyst contributes high level of expertise in creating business requirements, process flows, and process models specifications of appropriate solutions. On project assignments the position may lead and direct activities such as project planning and management requirement analysis and definition delivery of training and related documentation.

Key Results:

• Preparing business/user requirement documentation
• Converting business requirements into technical requirements
• Understanding and creating process flow diagrams
• Creating business models, process models, and workflow models
• High level of interaction with the IT development groups
• Conducting project reviews and making suggestions on process improvement and delivery
• Provides feedback, recommendation, administer, and manages staff training activities with respect to various project objectives
• BA Lead skills encompassing coordination with technical leads, Database Administrators DBA's , Developers, and Quality Assurance Analyst during the design phase.
• Excellent communicator on customer service.
• Defect tracking and documenting statuses of different project during implementation
• Works on multiple projects at the same time managing and coordination of the projects
• Provide supports to all areas of the business in meeting clients needs
• Learns and apply new technologies as the project assignment demands
• System Testing and coordinating the User Acceptance Testing.
• Created test scripts for system testing, functional testing and User Acceptance Testing.
• Functional testing based on the functional requirements of the application.
• Experience in conducting JAD Joint Application Development session with Development teams, QA teams, Subject Matter Experts and the end users.
• Experience in understanding Database Trigger, Stored Procedures, and Stored Functions using SQL.
• Followed the Software Development Life Cycle SDLC including Requirements/Analysis, Development/Design, Coding, Testing, UAT Testing, Implementation, and Production Releases.

Confidential

Business System Analyst III, The Business Systems Analyst III primary role is to identify opportunities for business and technology systems improvement in order to realize efficiency and productivity gains, address business growth needs, and/or to meet required compliance standards. The Business Systems Analyst III contributes broad experience and a high level of expertise in business process assessment and specification of appropriate solutions. On project assignments of high risk and complexity, the position may lead and direct activities such as project planning and management requirement analysis and definition software testing planning, coordination and/or execution delivery of training and related documentation.

Key Results:

• Experience with using Call Center Systems: IVR CTI, Workforce Management, Exony Call Reporting , Call Routing, and Call Scripting
• Experience with Cisco technologies for Contact Call Centers
• Experience with IT Managements systems Change Control, Configuration, Incident, Problems and Request Management.
• Expertise in defining the scope of projects based on Business Requirements including: documentation of constraints, project risks, assumptions, and business impacts.
• Experience with infrastructure projects. Worked as lead BA on the Oracle database upgrade project tested the database changes and working closely and communicated with the client and IT Development team.
• Collaborated with clients in defining and documenting business requirements and with IT development staff to develop solutions and testing to ensure solutions functions outlined in the business requirements with high quality
• Experienced in Joint Application Development JAD facilitating meetings and coordinating with excellent interpersonal and conflict resolution skills
• Maintains an understanding of a broad range of business processes and related systems
• Provides strategic advice for business processes and solutions
• Acts as the customer / IT liaison during analysis, requirements definition and design activities
• Understands and applies the system development methodology
• Contributes to project deliverables including vision documents, status reports, and project, risk, resource and financial plans
• Communicates status, business impacts and system changes to team members, business partners, sponsors, management and other interested parties
• Analysis and review of Software and Business Requirement Documents.
• Coordinates issues, tracking and resolution
• Gathering business and technical requirements that would best suit the needs of the development process.
• Manages testing activities for maintenance and project assignments
• Provides guidance for testing strategies, scope and scenarios
• Reviews and provides advice for testing-related estimates of effort, duration and resource utilization
• Prepares and reviews test plans
• Identifies testing risks and contributes to the overall management of project and risk plans
• Coordinates, manages and participates in complex testing efforts provides general customer and IT support for assigned business applications
• Deals with the most complex system problem logs
• Works with business and technical staff to perform effective root-cause analysis and resolution
• Leads implementation support activities
• Directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up
• Gathers, compiles, interprets and summarizes systems and business process changes
• Ability to use analytical skills solving non-routine problems and issues where no precedent has been established or exists.
• Conducted requirement gathering sessions. Organizing the software requirements in a structured way.
• Experience with requirement definition/testing and the ability to interpret high-level business requests for simple to moderately complex projects with little or no background information conduct interviews with end users and perform initial analysis to gather requirements and make recommendations for proposed solutions
• Ability to quickly understand interdependencies between applications, functions purpose of systems in order to assess overall business impact of proposed systems changes
• Utilized Rational Clearquest to manage and track defects on a project level. Ran a daily query to generate a weekly defect report to review and discuss with client and internal team.
• Involved in project related to Data Modeling, System/Data Analysis, Design and Development for Data Warehousing environment.
• Reviewed and analyzed data flows to communicate with the users to understand what is in scope for a required system or application. Used data flows to provide a logically view of the system and all the data it contains.
• Utilized call flow diagrams to show the process of how the call will flow throughout the IVR cisco application.
• Created use cases to explain and capture the process within the system based on the functional requirements.
• Quality Assurance Testing created test plan templates, test scripts, and conducted system and functional testing.
• Worked on multiple projects supporting the Help Desk with system changes to support their business needs. Elicit and gathered requirements to support the changes of the Help Desk functions
• Collaborated and worked with SAS Programmer and development resources to meet objectives and communicate expectations regarding implementation. Performs testing of systems predominately using SAS, including user acceptance and regression testing
• Assisted the developers with design specifications and development of end-user documentation that would help with the user acceptance testing needs
• Utilized Exony Reporting tool to measure the call center performance in real-time and used data gathered from reports to create scorecards that would measure and track the agents performance and help managers to make better decisions that impacts the call center and how calls are being handled

Confidential

Business Application Analyst

The Business Application Analyst consulted with internal customers and external vendors to capture agreed-upon business objectives and processes. The Business Application Analyst performed research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems. The Business Application Analyst communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. Provides online and hard copy documentation and training materials for software applications and develop and implement a documentation strategy leveraging new technologies to provide more targeted information more efficiently to users. Business Application Analyst provides software training to user personnel. At higher levels, directs IT research initiatives moving from the business concept stage through initiative direction, project definition, project execution, and project evaluation, up to and including operational support phase. Maintains, integrates, and communicates knowledge of industry directions and IT trends.

Key Results:

• Conducts business requirements reviews and formulates logical statements of business requirements may gather business requirements.
• Analyzes, marketplace, industry, company, technology trends, and best practices, vendor products, and services etc.
• Expertise in following the Software Development Life Cycle SDLC including Requirements, Design, and Testing as per the SDLC.
• Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions identifies/documents how applications/systems interact to support business processes.
• Experienced in working with a variety of business and technical groups, client interaction, understanding business application and process flows.
• Experienced working on database and sever upgrades testing the database/server changes.
• May produce reports, analyze data and develop business cases.
• Monitors data and system trends for anomalous situations and oversees execution of resolution.
• Develops selection evaluation criteria based on identified product requirements for task and processes and/or prepares specifications from which programs will be written.
• Negotiates commitments by facilitating the communication between business unit s and IT from initial requirements to final implementation
• Develops functional designs identifies risks and benefit of alternate designs calculates costs/benefits of potential actions or solutions to establish their viability/ROI assesses project impact of system changes on users and internal and external customers and stakeholders.
• May participate in software testing and debugging plans to ensure functionality and quality
• Used data and call flow diagrams to give the user, developers, and analyst a logically view of the system and how the calls will process through the IVR.
• Expose in the overall SDLC process including requirement gathering, development, testing, debugging, deployment, documentation, production support and experience in project management methodologies, Microsoft SQL Server database management.
• Reviewed and analyzed data flows to communicate with the users to understand what is in scope for a required system or application. Used data flows to provide high level view of the system and the data that it contains.
• Used data flows to show system changes and where and how the changes will be mapped.
• Quality Assurance Testing created test plan templates, test scripts, and conducted system and functional testing.
• Interactive Voice Response IVR testing testing the call flows through out the IVR system.
• Worked with the technical team to review and understand the technical specifications of intricacies of software

Confidential

Business Systems Analyst

Define, gather, and analyze customer requirements. Develop customer deliverables. Work with developers to resolved requirement issues and ensure requirements are being met. Document and manage defects and issues that arise out of testing. Coordinate defect resolution with developers and retest fixes. Develop system documentation in conjunction with developers. Accurately estimate work effort and complete assignments on schedule. As a BA Lead for Montana Smart PA PDL implementation for 2008, lead a team of four and was the key contact to the project manager and Heritage. Provide project support to the team by consolidating project status in bi-weekly meetings with project management, team lead, and account managers. Supported and attended weekly status assignment meeting. Provided analysis and troubleshooting of assigned tasks for project metrics. Work with all ACS's client administering Medicaid claims processing and adjustments. Work with clients to answer claims status, payments, and client eligibility inquiries based on different client Medicaid coverage's.

Key Results:

• Responsible for the validation and verification of usability, technical, and functional specification of ACS's enterprise applications, consisting of a variety of Medicaid clients, servers, and web applications.
• Responsible for creating project schedule in order to direct, monitor and report on tasks throughout the lifecycle for web solutions projects, Java applications and websites, utilizing DB2/Mainframe/Client server platforms to deliver the implementation and conversion project work as defined by the Government Healthcare Client Contract.
• Responsible for creating the Test Strategy that provided a narrative for high level Use Cases for project work. Utilized Business Objects 6.5 to create adhoc reports for clients, which required maintaining the data repository.
• Administered database changes as requested by the client.
• Conduct process and systems analysis, gathers and documents business requirements and functional specification, creates technical specifications for development and documents user's acceptance test plan scenarios.
• Participate in Change Control Board, Product Review and Design meeting in order to monitor the efforts of project work/post implementation tasks and provides BA input at all stages.
• Responsible for working with Account Managers and Application team to ensure requirements are developed and approved by our Medicaid clients.
• Responsible for escalated situations and following through to complete task with quality and accuracy.
• Work closely with the tester in our Franklin office on any testing issues.
• Responsible for working through any Smart PA ticket issues with our Heritage team.
• Mainframe testing of client-service applications operating TSO and ISPF command and menus.
• I viewed mainframe files and used SDSF and other output tools on CICS and transactions use FTP to submit batch jobs.
• Performed UAT testing for all clients' system functionality and enhancements of the system. Quality Assurance Testing created test plan templates, test scripts, and conducted system and functional testing.
• Executed SQL queries to identify data for testing.
• Executed SQL commands to run queries against the DB2 database.
• Executed SQL in the mainframe environment.
• Participated in formal CMMI training, in order to progress from CMMI level 1 to CMMI level 3 in an agile environment.
• Work closely with all clients ensuring Medicaid claims for prescriptions drugs were covered or not covered.
• Utilized Rational Requisite Pro to manage requirements and write use cases for client projects. Captured and analyzed requirements information with detailed customization.
• Created use cases to explain at high level the functional requirements by define the steps and process used in a system or application using use case scenarios.
• Conducted Joint Application Development JAD session with key individuals on all assigned projects.
• Experience in project management best practices, processes and methodologies including Rational Unified Process RUP and Software Development Lifecycle SDLC .

Confidential

Business Analyst/Processing Analyst

Key Results:

• Responsible for delivering and maintaining a fully functioning system to the client team
• Use requirements and plan documents to develop system testing specifications for TBA Systems, Interactive Voice Response IVR , or Personalized Communication Statements PCS .
• Execute SQL queries to identify data for testing
• Execute test plans for the Retiree population, Annual Enrollment, Impute Income, Qualified Status Change and Eligibility evens for TBA, IVR, and internet applications.
• Run batch jobs to create participant forms and test file to third party carrier.
• Monitor ongoing quality of processing, troubleshoot problems that arise, and identify way to improve process.
• Resolved client issues via work flow resolution and served as liaison for active, retiree, and LTD population with our benefit center.
• Use mainframe tools for DB2 to verify data on the back-end of the TBA system write SQL statements to retrieve data from the production or test databases.
• Ran ATTA to help with automated testing.
• Used ATCI to find test participants during annual enrollment.
• Utilized TSO tool that retraced front-end steps and walked through the JCL simultaneously in order to research online issues.
• Processed event transactions for the participant, instructed the participant on event activity and act as a liaison with other service providers.
• Worked with participants ensuring their claims were covered based on their benefit options.
• Worked with Health Providers regarding eligibility of participant benefits to ensure processing of claims.
• Provided a weekly eligibility feed to Health Care Providers.
• Quality Assurance Testing created test plan templates, test scripts, and conducted system and functional testing.
• Provided training to Business Analyst on the different jobs functions and prepared training material.
• Utilized SAS and JCL application to generate batch jobs of to process customer eligibility files.
• Utilized Call Center Scorecard to measure the call center agents and the overall performance of the call center.