SUMMARY

• Business Analyst/ Project Manager wif 9+ years of experience in the Banking/finance and Retail, Insurance, Healthcare, ERP, CRM environment.
• As an AGILE certified Business Analyst wif excellent communication and in - depth noledge of Customer requirement gathering and documenting, Project planning, generating a project team, Resource planning, Analysis of project progress, control worked result and closing out the project.
• Has extensive experience in all the phases of System Development Life Cycle (SDLC) & RUP, Agile, Project Lifecycle, Prototyping, Business and System Analysis, Business Objects, User Interface Design, System Implementation, Testing, and System deployment. A team-player wif outstanding leadership, motivating and conflict management skills dat communicate effectively and work efficiently in cross-functional team.
• Responsible for Requirement Gathering, and documenting, Project Plan, and in defining Project Scope, Risk, schedule and project team and Responsibility, Milestones & Deliverables, Project Estimating, Resource Allocation, Monitoring & Controlling and Closing.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements dat support the High-Level business requirements.
• Experience using different tools: Microsoft Word, PowerPoint, Excel and Visio to design flowcharts. Prepare mock ups, Wireframes to halp facilitate communication of different processes/concepts to stakeholders.
• Exceptional working experience in GAP analysis and understanding of the AS-IS and TO-BE business processes. Perform data validation & data mapping review, Business Process flow, Business Process Modeling.
• Analyzed, defined, and verified Project is wifin the business requirements and technical requirements using composed User Requirement Specification (URS), Software Requirement Specification (SRS), Business Requirement Document (BRD), and Technical requirement document (TRD), Functional Requirement Specification, Non-Functional Specification.
• Expert in writing detail system Use cases, developing business test cases, and working wif QA teams during testing phase theirby facilitating acceptance testing(UAT) wif stakeholders and business users.
• Experienced working wif Enterprise level Integration projects wif large Data sets and Reports.
• Extensive Experience wif data analysis including data modeling, data mapping and data validation. Having working experience in SQL and Oracle Databases.
• Strong noledge on ITSM/ITIL processes and Hands - on experience in implementation of various IT processes on Service Now such as Incident and Problem Management, Change Management, HR Catalog, Service Catalog and other Service Now modules.
• Extensive noledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules. Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns as per client’s need.
• Managed Integrated Change Control where the Project’s change control process is established. Facilitated one-on-one meetings, group meetings wif project team, Customer/stakeholders and vendors
• Developed test cases, test procedures, test scenarios, and test data to be used in testing new system. Collaborated wif Software QA to create Test Plan and User Acceptance Test (UAT) plan. Has facilitated User Acceptance Test (UAT), manual tested new system, and managed defects and Sign off from different Integral teams.
• Highly motivated team player wif excellent communication skills along wif analytical and problem solving, Strategic planning, Leadership & Decision Making.

TECHNICAL SKILLS

Operating System: Windows 2000/NT/XP, Windows 7 professional, UNIX

Software/applications: Word, PowerPoint, Excel, Outlook, Visio, Confluence, MS Project, Rally, SharePoint.

CRM: Salesforce.com, MS Dynamics

ITSM Tools: Service Now, HPSM

Reporting tools: SSRS, Crystal ReportsDatabases Oracle, SQL Server Management Studio, TOAD, PostgreSQL, ROXIE

BI/ ETL Tools: Microsoft BI, SSIS, Informatica Power center, THOR

Web services: SOAP UI, POSTMAN

Languages: CSS, JAVA, PHP, HTML, .NET, C++, ASP.NET

Interfaces: JDBC, ODBC.

Testing Tools: Test Director, Quality Center, ALM, Clear quest, Bugzilla, JIRATeam Foundation Server (TFS).

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Created Business Requirements Gathering sessions in the form of questionnaires and business scenarios wif the end users, subject matter experts (SME) and the developers. Gatheird user and business requirements through interviews, surveys and prototyping.
• Sr.Business Analyst working on various projects of Lending Loan IQ for servicing the lending loan activities to the Confidential Business clients. Loan IQ provides the services for Post loan activities once the Loan is closed like Payments, fees, bills, interest etc…
• Analyzed and prioritized user and business requirements as system requirements dat must be included while developing the software. Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Played an instrumental role as an AGILE BA on all Backlog grooming, Story Sizing, Retrospective and Daily scrum call.
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio.
• Conducted JAD sessions wif management, SME, vendors, users and other stakeholders for open and pending issues
• Acted as Sr. Business Analyst on projects for development and implementation of process for the software ServiceNow.
• Coordinate relationships business & technical teams to detail user stories (requirements) to be approved for Sprint & Release plans through ServiceNow SDLC.
• Ensured development opportunities on ServiceNow platform are identified to meet evolving business needs and align wif key business strategies.
• Partnered wif stakeholders to drive faster adoption, greater utilization and higher proficiency of ServiceNow system.
• Helped prepare Logical Data Models dat contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements.
• Regular discussions wif developers to make them understand the use cases and function requirements of the client.
• Responsible for supervising work activities (Development, Testing) to ensure dat they are well-performed, coordinated among team members and consistent wif the approved work plan.
• Coordinated the design phase wif the architects in improving the efficiency of the project.
• Worked wif QA team in identifying test cases/test data and lead the business team for UAT.
• Documented all custom and system modification. Assigned problems to appropriate software development team for fixes. Tracked problems from start to correction and test.
• Interacted wif technical team in allowing them to make a better navigational plan for the project flow which would further make a better user interactivity tool for the application.
• Signed off progress and completion reports which were then submitted to project management on a weekly basis.

Confidential

Sr. Business Analyst

Responsibilities:

• Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application using MS Word.
• Proficiency in analyzing and Creating Use cases, Use Case Diagrams, Data Flow Diagrams and Business Flow Diagrams using MS Visio.
• Perform "AS IS" system study to understand the business process and design "TO BE" system structure
• Identify GAP in various business processes. Conduct discussion sessions wif various business owners and redefine business processes
• Coordinate Master Data synchronization requirements during the migration timeframe to ensure accuracy of data transfer.
• Expertise in documenting the ETL process, Source to Target Mapping specifications, status reports and meeting minutes.
• Create MDM mappings using best practices to capture the errors and has a clean load.
• Managed MSSQL data warehouse, SSIS for ETL tools, SSRS for reports.
• Working noledge on EDI Transactions like 270/271, 837,835 etc.
• Worked wif users from Claims Process, gatheird requirements and documented Use cases.
• Collaborating wif various teams including developers, database administrators and middleware; led fast-track product releases wif onshore and remote team members.
• Business units as a Customer liaison to participate in relationship building and be involved in business unit strategic planning
• Interact wif the ServiceNow Knowledge Base for company use.
• Managed Integrated Change Control where the Project’s change control process was established
• Assess and analyze detailed information provided in a Change Request.
• Evaluate the Change Request impact and risk to the client' Confidential infrastructure in ServiceNow.
• Maintained control charts to perform quality of the deliverables.
• Monitored and controlled Schedule changes using Progress reports, and variance analysis
• Documented Schedule changes and provided management wif possible solutions.
• Analyzed, defined, and verified dat deliverables met Business Requirement Documentation
• Involved in Close project outputs such as document Sign offs.
• Involved in Project rollout (Release Management)

Confidential

Sr. Business Analyst

Responsibilities:

• Technical/ Functional Requirement gathering, Project plan, determining Project Scope, Schedule, project team structure and Responsibility, resource allocation, Milestones.
• Facilitated meetings and Joint Requirement Development (JRD) session wif stakeholders, team members and support managers in eliciting requirements, issue resolution and defining & verifying improvement.
• Conducted Feasibility Analysis wif IT architects and developers parallel to requirement gathering
• Participated in AGILE ceremonies like Daily Scrum meetings, Story Grooming Secessions, Sprint Demo's, Sprint Planning sessions, Sprint Retro Meetings. Estimating Accurate Story Points for each Sprint Release.
• Reviewed vehicles/policies has been the subject of state queries and whether the response was verified/ unverified. Analyzes data contributed to Current Carrier database to identify reportable events such as a new policy, the addition of a vehicle or a change in insurance carriers.
• Using HPCC and Big data solutions, Verify the data is loaded through Batch process and refine the loaded data by THOR cluster and data delivered by ROXIE cluster.
• Coordinated & facilitated User Acceptance Test & was responsible for getting sign off from different integral teams
• Tracked, managed, and documented defects found during testing using HP ALM and other applications.
• Coordinated vendor demo for vendor evaluation. Acted as a mentor for Temporary project support staff.
• Focal point of communication between users and development teams. Conducted daily, weekly, and monthly meeting to identify & manage project status, action items, issues, and resolution and was responsible for broadcasting Meeting Minutes to the Project team and stakeholders.
• Maintained Project Report, Charts and Work-Breakdown Structures using MS Project and Excel
• Performed post project reviews to close out projects and to address post-project issues, concerns, and improvements

Confidential

Project/Business Analyst

Responsibilities:

• Worked extensively wif developing business rules engine enabling the business rules such as referral, prior authorization, eligibility, Cases processing and billing essential.
• Utilized Agile Software Methodology using Scrum framework. Actively participated in creating the user stories and prioritizing user stories along wif tracking of burn up, burn down charts to estimate sprint delivery
• Performed GAP analysis by performing the system analysis between the scheduling systems and documented the gap items.
• Conducted JAD sessions, meetings, workshops to gather requirements from various stakeholders and SMEs.
• Facilitated all Aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing,
• Managing both Web and IOS applications. Web-based applications involved cross browser and OS compatibility.
• Involved in Able to understand and implement Processing ICD-9 ICD-10 and HL7 messages and how they transform from IOS to Web and DB systems.
• On a regular basis communicated and interacted wif the users, project manager and development teams during various stages of the product life cycle to make sure everyone was on the same lines.
• Maintained documents for change request and implemented procedures for testing changes. Maintained Requirement Traceability Matrix (RTM).
• Interacted wif technical team in letting them to make a better navigational plan for the project flow dat makes a better user interactivity for the application.
• Signed off on progress and completion reports which were then submitted to Business management on a weekly basis.
• Responsible for the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.

Confidential

Sr.Business Analyst

Responsibilities:

• Translate business requirements into functional specifications and creating High Level Design documents. Perform GAP Analysis of the as-is and to-be system
• Extensively engaged in managing the project SharePoint and create a structured and logical project document repository
• Used applications such as WEB Access, Documentum, CRM and SharePoint to share Project Status reports, Calendars, Requirement Specifications, WBS, Check Lists, Vendor Reports, Daily weekly and Monthly reports, Updated power point presentations and other project related documents among Project Team Members and Stakeholders/Client
• Create Data Flow diagrams and process flow diagrams using MS Visio to facilitate better system understanding
• Monitored business process performance relative to defined Key Performance Indicators (KPIs) and identified process improvement and cost optimization opportunities.
• Closely worked wif Salesforce.com consultants while implementing the solutions needs for organization.
• Worked wif various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed and documented about Custom Tabs, Objects, Pick Lists, Dependent Pick lists, Validation Rules, Workflows.
• Reviewed test scenarios, Software Test Plan, and User Acceptance Test Plan
• Coordinated & facilitated User Acceptance Test & was responsible for getting sign off from different integral teams. Involved in Transition Period.

Confidential

Business Analyst

Responsibilities:

• Served as key resource in the analysis, design, testing, implementation and maintenance of the POS, Retail systems.
• Acted as a SME of “as-is” and “to-be” business process for the supported business teams, including process mapping, analysis, and redesign.
• Recommend software process improvements to address gaps as well as evaluate proposed enhancements.
• Coordinating wif third party vendors, Making sure dat the requirements and Test cases developed by them are as per the Confidential standards.
• Documented Use cases, Scenarios of POS transactions like Sale, Void using different tender types Credit card, Debit card, Cash.
• Reviewed and Tested POS applications on a variety of platforms like terminals, mobile devices, integrated in-store systems, web-based system interface.
• Created and maintained documentation/communication materials for new and existing systems/processes.
• Maintained relationships wif key stakeholders including internal business customers, external vendors, and the rest of Information Technology to understand their needs and priorities
• Review bug reports from the test technicians for errors prior to them being entered into the tracking software.