PROFESSIONAL SUMMARY:

• Senior Business Analyst with over 10 years collective experience in government, business, finance and banking domains.
• Consistently seeking opportunities to make business processes more cost effective and profitable with better results translating into more efficient business operations
• Co - ordinates and serves as a liaison between business process teams and IT teams to ensure requirements, business needs and its system implications are communicated and understood by both teams
• Exceptional ability to adapt, multitask and quickly master new concepts and technologies
• Experience in SDLC processes including analysis, design, implementation, testing and deployment, training end users, using software engineering methods like Agile (Scrum) and Waterfall.
• Expertise in requirements gathering, data collection, analysing, validating, documenting, and interpreting data
• Ability to manage changing priorities and plan effectively in order to meet deadlines.
• Proficiency in eliciting, analysing, verifying and documenting requirements by collaborating with developers, end users and user interface designer communities
• Experience in JIRA, SQL, Test plans, test scripts and ran UAT test cases on the proposed enhancements, functionality and reengineering business processes
• Strong leadership, management, interpersonal, and communication skills with extensive consulting experience
• Great training, facilitating and conflict management skills to derive project successfully.
• Excellent facilitation skills and adept at managing the interaction between end-users, management, developers and testers during the different phases of the SDLC.
• Writing and documenting business plan, Business Process Models, BRD, FRD, Test Cases, Use Case Diagrams, Activity Diagrams, Specification Documents, and Requirements Traceability Matrix (RTM)
• Setting Strategies, process improvement initiative and documenting test results for review with Management
• Facilitates workshops, reviews, focus groups, JAD sessions with business users and development team to report on business process performance using SMART goals, SWOT analysis, KPIs Metrics and ROOT Cause analysis
• Understanding of BusinessAnalysis, Risk Analysis,Gap Analysis and BusinessProcess Modelling, UML, Business Flow Diagrams andBusinessRequirement Documentation
• In-depth understanding of project management practices and principles including Time management, change management, resource management, risk and budget management
• Experience collaborating with developers, senior management team, SME, users and user interface designer communities via identifying change management issues and equally assists in change development initiatives
• Generate, analyze, interpret, communicates and present reports, data, statistics, charts, timelines, spreadsheet, activity/progress reports using project management and reporting tools.
• Computer skills (10+ years) - Microsoft Excel, PowerPoint, Word, Outlook, Visio, Project, Pivot Tables, Skype …
• Strong budgeting, forecasting, analytical, problem-solving, decision-making, and organizational, experience
• Conducted several Requirement Gathering Sessions (RGS) for gaining detailed requirements, finalizing BRD, Systems Design document (SDD), interacting with QA and other teams
• Excellent requirement elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, and prototyping using MoSCoW priorities and ZACHMAN methods.
• Skilled at performing risk analysis, trend analysis, impact analysis and cost-benefit analysis via work flow process
• Exhibits excellent leadership and management skills while supervising about 45 staff during various SDLC phases
• Experience working with cross functional diverse teams and motivating teams to achieve common goals
• Generate, analyze, interpret, communicates and present reports, data, statistics, charts, spreadsheet, activity/progress reports using project management and reporting tools

CAREER EXPERIENCE:

Senior Business Analyst

Confidential, Miami, FL

Responsibilities:

• Works as a liaison between the business process teams and IT teams to support successful project delivery
• Analyses the scope document and the current business process to gain better understanding of the project
• Conducts JAD sessions and interviews with developers and SMEs for eliciting requirements
• Interviews SME's asking appropriate questions and carefully documenting their requirements
• Constantly works with the solutions architect to design the solution and the relevant 3rd party vendor involvement in delivering the solution
• Suggests prioritization recommendations to the business change request processes and procedures based on agreed criteria, categorization and triage meetings that were aligned with the internal objectives
• Identifies the key stakeholders and the end users of the application and manages stakeholder's expectations
• Ensures recommendations were satisfactory to senior management, governance and company values.
• Manages discussions sessions with SMEs, Business departments, IT Analysts, Project Managers for planning and Requirements Gathering.Trained, lead and managed staff of about 45 during carious phases of SDLC
• Assist in troubleshooting project issues and perform root cause analysis to ensure timely and accurate resolutions
• Prepares business rules/workflows and development flow as well as the product support process via MS Visio
• Daily reports review for errors, corrections, improvements and lessons learnt during SPRINT meetings
• Conducts GAP Analysis on existing processes, potential alternatives, and increased the team’s efficiency
• Participates in the SPRINT REVIEWS meeting to help client understand and get the solution
• Monitors defects daily & report status during daily and weekly STAND-UP and SPRINT project meetings.
• Assists in developing test plans, test cases and performed user acceptance testing
• Document, communicates effectively and helps to resolve feedback, questions and enhancement requests.
• Designs mock ups and demonstrate expertise in giving presentations and live demo to the Product Owner.
• Performs functional testing, regression testing and UAT with QA Team and assisted end users on UAT.
• Implements flow diagrams, UML diagrams and translated them to business documents.
• Prepares presentations for meetings using MS PowerPoint
• Uses JIRA, SQL queries to access data that can be used for analysis and testing.
• Reviews and updates project documents to accurately reflect all changes and events within each project phase
• Conduct group discussion sessions, and one-on-one meetings to identify business and System Requirements, and documented using Use Case Modeling, and Process Flow diagrams
• Gathers requirements, data collection, analyzing, validating, documenting, and interpreting, including coordinating software development projects management.
• Training, coaching and mentoring with special ability to relate technical functionality ideas to non-technical users

Tools: MS Office Suite (Excel, Word, PowerPoint, Outlook, Project, Visio. Project, Pivot Tables, Skype…)Agile Scrum, JIRA, SQL, SharePoint, Windows, Adobe Acrobat Suite

Senior Business Analyst

Confidential, Pembroke Pines, FL

Responsibilities:

• Consulted with business team to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements.
• Ensured that the requirements set forth by the business are captured and documented correctly before the solution is developed and implemented
• Prepared forecasts, analysed trends and created presentations for management using MS PowerPoint
• Gathered requirements, developed process model and detailed business policies.
• Worked with the project manager to develop a standard change management process to continually improve the software processes used in the organization with the intent of improving software quality, increasing productivity, and decreasing the cycle time for product development
• Successfully upgraded the applications and timely fixed issues which were the roadblocks for the system upgrade
• Built effective relationships with clients to develop a joint vision for the project.
• Organized SCRUM meetings to discuss progress, change requests, plans and challenges per product delivery
• Gathered requirements from the existing system for the proposed system.
• Analyzed Requirements, created Use Cases, Swim lanes, Use Case and Activity Diagrams using MS Visio
• Developed detailed functional and technical requirements from the high-level business requirements shared by stakeholders and prioritized the requirements for development.
• Conducted workflow, process diagram and GAP analysis to derive requirements for systems enhancements
• Analyzed processes As-Is and developed To-Be; ensured that the context and implications of change were understood by the clients and the project team.
• Assisted with user testing of systems, developed and maintained quality procedures, and ensuring that appropriate documentation was in place
• Ensured user stories were qualitative, prioritized, and aligned to all requirements and business values.
• Conducted story selection, sizing and tasking, established high level requirements and translated those comprehensive business requirements into specified functional requirements by using MS Excel and JIRA
• Interviewed both internal and external customer, gathered feedback from various sources to enhance training
• Involved in design of user interface screens and developed mockup designs for presenting to end users
• Interacted with the SME's regarding the software process flows and reporting options
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams, using UML
• Involved in writing and implementation of the test plan, and various test cases for UAT.
• Prepared the business workflow using MS-Visio with input, output, pre and post conditions.
• Took part in FUT (functional user testing) testing with developers and QA at the end of each SPRINT and communicated functional requirements, used SQL queries to access the data that can be used for analysis.
• Facilitated meetings and JAD sessions to allow users stakeholders from multiple teams to communicate with each other, resolved issues, and reached consensus. Lead and managed staff of about 20 during various SDLC phase
• Strength in diversity with great ability to work with and managed diverse team members from diverse background

Tools: Agile Scrum, JIRA, SQL, SharePoint, MS Office Suite Excel, Word, PowerPoint, Outlook, Skype, Pivot Table, Project, MS Visio

Business Analyst

Confidential, Miami Lakes, FL

Responsibilities:

• Collaborated with stakeholder groups across the organization to ensure business and technology alignment
• Completed in-depth analyses for business-optimization projects, banking restructuring, reporting tools, back-office programs and payment-processing apps
• Acted as key point of contact and arranged weekly status calls with client to ensure the project deliverables are on time and of high quality.
• Perform market research, competitor and market trends analysis in order to remain market competitive
• Data collection, data analysis, evaluation, mining, forecasting and trend analysis using scientific method
• Provided management with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies using MS Excel and PowerPoint
• Assisted with UAT, developing and maintaining quality procedures, and ensuring appropriate documentation
• Identified and documented issues, risks, GAPs, UATs and their impact to the project life cycle.
• Provided recommendations, alternatives and analyzed the GAPs for training purposes.
• Participated in cross-functional team meetings with several various units to gather information on the business processes and workflow during SPRINT meetings
• Conducted impact analysis, documented customer business processes and provided consultation on various business processes
• Documented, communicated effectively and helped resolved feedback, questions and enhancement requests.
• Managed various stakeholders expectations effectively via timely reports, data and budget presentation
• Worked towards market research and business analysis for client services and system enhancement by continuously staff training and interacting with the business users. Lead and managed staff of 5.
• Handled the development of Business Requirement Documents (BRD) resulting from JAD sessions
• Partnered with developers to automate manual processes, saving time and money while decreasing costs/errors

Tools: Agile Scrum, JIRA, SharePoint, SQL, Quality Center, MS Office Suite