SUMMARY

• 8 years of Business Analysis, Project Management and RCM Experience.
• Implemented EMR and EHR for more TEMPthan 200 clients.
• Lead Analyst for more TEMPthan 100 implementations.
• Extensive experience in Process and Change Management.
• Extensive experience to analyze and document business requirements and system functional specifications including use cases.
• Extensive experience in project/program management life cycle for large application development projects including scoping, estimating, budgeting, scheduling, data/metrics analysis, resource/risk management
• Over 8 years of experience in adaptive Project Management, Agile/IT development, PMO leadership, Business Systems Analysis/Re - engineering, strategic planning and reporting.
• Skilled at analyzing business needs and transforming them into technical designs, applying technical skills and business noledge to achieve sound results
• Experience using Salesforce or similar CRM Products to develop client or business solutions.
• Extensive experience in designing of workflow alerts and actions, workflow approval, profiles, role-based hierarchy, sharing rules, validation rules, case management, custom reports, dashboards, report extractions to various formats, and email generation according to application requirements.
• Expertise in understanding and supporting teh client with project planning, project definition, requirements definition, analysis, design, testing, system documentation and user training.
• Hands on experience in creating workbooks and dashboards.
• Expertise in writing SQL Queries, Dynamic-queries, sub-queries and complex joins for generating Complex Stored Procedures, Triggers, User-defined Functions, Views and Cursors, importing data from excel.
• Excellent noledge of standard industry methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Rational Tools used during various phases of RUP, and Agile methodology.
• Experience in conducting system studies, gathering user requirements and preparing following documents: Business Process Models (BPM), Business Requirements Document (BRD), Functional Requirement Document (FRD), Report Specification Document, Non-Functional Requirements Specification, and Product Configuration Specifications.
• Experience in executing SQL queries for testing and data analysis.

PROFESSIONAL EXPERIENCE

Lead Business System Analyst

Confidential

Responsibilities:

• Responsible for planning, leading, organizing, and motivating Agile project teams to achieve a high level of performance; while adhering to existing standards and delivery processes.
• Partner with HR to create organizational development plans to enhance retention, safety, and performance management efforts.
• Develop goals and objectives incorporated in KPIs and track performance using JIRA and communicate statuses with teams using Smartsheet
• Manage and evaluate teh Continuous Improvement staff including but not limited to performance management and employee development, etc.
• Utilize Continuous Improvement tools to eliminate waste, driving customer satisfaction, cost reduction, and improved working capital performance
• Involved in teh creation of complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Brought onboard to build “ground up” training strategy and programs to create a learning environment where no formal training systems previously existed.
• Involved in project planning, coordination, budgeting, resource allocation, release, and program management.
• Evaluated TEMPeffectiveness of teh process, recommended and implement changes to policies and procedures
• Consult with executives and managers on goals and plans for employee development and coordinates teh execution of those plans.
• Coordinates all training sessions and provide input on enhancements to Customer Service and related training.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
• Leads key initiatives, and applies sound project management, change management and process design principals
• Collaboratively manage business processes, documentation and continuous improvement activities
• Assists business line and project team in developing business readiness plans that include communication plans, training plans and implementation plans
• Support company-wide initiatives to improve processes and streamline and integrate systems to improve data consistency and integrity
• Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities
• Utilizes company Quality metrics to create improvements to programs that will increase productivity and efficiencies.
• Conducted assessment of patient billing and revenue collection systems to design and implement revenue cycle improvements.
• Provided management reports on a weekly basis of individual and Team activities in support of customer service level objectives and commitments.
• Worked with clients to gather Business/Technical Requirements, Approval of CR (Change request), Design and Implementations.
• Define clinical and operating requirements, and translate requirements into clear, specific, actionable system configurations, and ability to implement those configurations
• Worked with all facets of teh software development life cycle including design, analysis, and development and testing of web-based and n-tier client/server applications.
• Defined Functional Test Cases, documented, Executed test script in Facets system.
• Test half yearly regulatory changes by CMS and identifying/resolving bugs before implementing changes in Production.
• Create work order cases in SALESFORCE to track and indentify most common issues and create dashboard reports to analyze EMR bugs.
• ConductedRisk analysisand developedmitigation plans.
• Analyzed and Researched test results based on teh defined specifications to ensure all functionality, requirements, and business values are met
• Applies systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
• Assists with documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications.

Lead Business/Implementation Analyst

Confidential

Responsibilities:

• Worked cross-functionally with other project team members - Data Analysts, Data Architects, Data Scientists, Software Engineers, and other Scrum Masters
• Collaborate on creative alternatives to project challenges; partner to drive adoption and challenge standards.
• Involved in teh creation of complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Tracked project deliverables between onshore and offshore teams.
• Guided and coached Scrum teams on how to use agile practices to deliver high quality products.
• Develop, own, and continuously improve teh service delivery processes
• Keep senior management and/or client services informed of pertinent project or client related information (me.e., work scope changes)
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Assisted product owner in re-prioritizing teh product backlog during teh sprint review meetings and velocity calculation.
• Developed performance and development coaching program to ensure that employees recognize their contribution
• Designed and implemented new employee orientation program to integrate new hires into teh organizational
• Provided fun agile activities to teh team members in order to adopt teh agile process.
• Monitored teh project progress and radiated teh information to stake holders.
• Identified and mitigated team risks and impediments (blocking issues, critical defects) on daily basis.
• Demonstrated track record of successfully managing small to large projects from start to finish.
• Involved in project planning, coordination, budgeting, resource allocation, release, and program management.
• Identify savings and improvement opportunities, or problems requiring innovative solutions
• Project manage implementation including management of milestones, issue resolution, etc.
• Conducted Joint Application Development (JAD) sessions among user community, stake holders and technical management; Developed project plans & schedules and managing changes.
• Recorded requirements in teh Requirement Traceability Matrix (RTM) defining each technical requirement in detail from areas like: main hardware, application software, networks, servers, internet and desktop configuration.
• Produced quality analytical reports
• Performed quantitative data analysis on healthcare data to generate drilldown reports and dashboards.
• Facilitate and Coordinate with Central Monitors of Clinical Trial Department for Understanding teh Requirements and Execute teh Simple Analytics on Clinical Studies status from Complex DataMart.
• Assists with analysis and development of business processes to ensure quality, cost TEMPeffectiveness, and compliance with regulatory requirements and mandates.
• Motivates team to deliver their individual and collective best efforts to ensure business value is delivered to teh customer.
• Analyzed teh existing business process and created workflow to illustrate teh existing system.
• Created detailed design of teh system with teh project team including class diagrams, activity diagrams, and sequence and collaboration diagrams.
• Responsible for creating business work flows and processes and created management reports based on teh analysis.
• Worked with business representatives to understand data marts requirements and priorities and ensure that IT works is appropriately aligned.

Senior Officer - Training

Confidential

Responsibilities:

• Conduct New Hire Training on Product and Process.
• Involved in Hiring Associates based on Process requirements.
• Ensuring overall quality of training delivery.
• Execute Training Calendar & Coordinate Training Programs.
• Conduct Training Need Analysis (TNA). Correlate need analysis to teh top call drivers. Identify skill gaps, define and evaluate training metrics and set overall soft skills training direction for teh business
• Working closely with clients to ensure co-ordination of training activities.
• Conducting team huddles, where in teh core issues and performances of trainers are discussed.
• Recognize team member’s skills, noledge and experience to get teh best out of them to achieve team goals.
• Conduct New Hire Trainings, up skill trainings and refresher trainings for Pitney Bowes process.
• Training associates on teh product, process, policies and soft skills.
• Develop feedback mechanisms. Conduct immediate feedback and post training feedback scores.
• Coordinating with Clients to get updates on teh new modules being released.
• Conducting research on topics for training and collate reading material for measurement and noledge enhancement.
• Identifying teh skill gaps of potential bottom performers (Bottom Quartile Management) and provide individualized training, hereby saving training cost.
• Ownership of all client calls pertaining to teh training department.
• Work closely with Training Managers and understand teh resource plan.
• Help training manager in planning out teh new hire training sessions, for every quarter.