SUMMARY

• 7 years of progressive IT experience in the diversified field of Business Analysis, Software Development, Testing, Support, Quality Assurance
• Diverse industry background in Banking, Manufacturing, Health, and Insurance
• Knowledge of Software Development Life Cycle processes including Agile, and Waterfall Methodology
• Excellent skills in gathering Business Requirements, Facilitating JAD sessions, Developing Use Cases, Documenting Business Requirements and Functional Requirements Specification (FRS)
• Excellent skills in Business Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology
• Sound knowledge of Structured Query Language (SQL)
• Experience in Software Development Life Cycle (SDLC) such as Waterfall model and Agile Scrum methodology
• Good Experience in using tools: Visio, Rational Clear Quest, SharePoint, Rally, Requisite Pro
• TEMPHas developed a thorough knowledge and maturity in all the phases of Software Development Life Cycle (SDLC)
• Good working knowledge of MS products (Outlook, Word, Excel, PowerPoint, Access)
• Excellent experience in decomposing Business, Functional and Technical requirements writing Test Plans, defining Test Cases, developing, executing and maintaining Test Scripts.
• Experience in Software Verification, Validation and Testing Methodology
• Extensively involved in UAT testing
• Good Experience in using tools HP Quality Center (QC), HP Quick Test Pro (QTP), Test Complete.
• TEMPHas a good understanding and experience in Analyzing Bugs, Document Reviews, Inspections, and Interacting with Developers and team members in fixing the errors
• Working experience in several large projects; Played vital role on projects requiring coordination, and technical skills
• Flexible work style according to project, team and company dynamics. Good team player and halping team in successfully achieving project milestones

PROFESSIONAL EXPERIENCE

Confidential, Mineapolis, MN

Sr Business System Analyst

Responsibilities:

• Understand business processes, gather business needs and documented requirements.
• Collaborated and negotiated to define project scope boundaries.
• Contributed to project plan, detailing analysis tasks in the plan and providing estimates and updates to those tasks to the project manager on the regular basis.
• Led and facilitated interviews and/or JAD sessions to define documents and prioritize User Requirements.
• Thoughtfully Lead and drove business discussions to facilitate decision Making.
• Actively participated in systems requirements design walkthrough to ensure understanding and traceability to business needs.
• Developed the user acceptance test plan, test condtion test cases and scripts.
• Executed test plan and test cases on a schedule and adhoc basis.
• Contributed to implementation Planning and post implementation tracking.
• Provided TEMPeffective communication on project status, defects with project owners stakeholders, and testing team,
• Documented software defects using HP ALM tracking system and reported defects involving program functionality, output, online screen and content to software developers
• Demonstrated methodical, detail - oriented and thorough approach
• Actively participated in all QA and Testing activities during UAT and Product SDLC
• Tested application compatibility on different browser versions (IE,Chrome)
• Worked with business users to validate application meet their needs

Environment: Agile Methodology, SharePoint, Servicenow, H.P. Quality Center, Jira, Microsoft suite of products

Confidential, Minneapolis, MN

Senior Business Analyst

Responsibilities:

• Gather business needs and documented requirements for the technical team
• Worked with the upper management on decisions regarding the project. Collaborated with business on prioritizing stories for the product backlog before the sprint cycle.
• Documented the current system implemented and maintained record, productivity, efficiency of the system, noted any changes required to the existing system to halp define the requirements needed for the new system.
• Responsible for functional and Technical support during the enhancement process of the mobile application.
• Revamped the old mobile application and changed it into a new, updated application. Created the UI for the application and implemented added features such as active balance and available balance, check scanner application into the mobile application.
• Implemented the products of Confidential such as direct deposits, Bill pays into the mobile application. Enhanced the functioning of the mobile application and increased productivity and efficiency regarding the development and maintenance of the mobile application.
• Created Use Case Diagrams, Activity Diagrams, wireframes, Sequence Diagrams in MS Visio. Worked with the technical team and created wireframe designs and application flows.
• Worked with employees within the company and end users to provide training, gather information about user needs, recommend and implement changes.
• Performed tactical management and problem solving functions for the systems and the applications involved. Worked in the development of the mobile application.
• Guided development team in their tasks by conducting Peer Reviews/walkthroughs over enhancements, new change requests.
• Identified and analyzed business problems and came up with the solutions and presented them to upper management.
• Created Risk Mitigation Strategy (RRMS) as part of the Enterprise Analysis phase.
• Was a part of the work force management team dat set up call center’s as well as the halp line numbers at Confidential .
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
• Created Test Plans dat included Test scenarios and Test case documentations
• Assited the users for UAT testings and recorded their observations.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis. Provided support in the creation of the BRD & halped present in the JAD Session.
• Played a lead role in Business Analysis Communication using IIBA's Communication Matrix.
• Decomposed requirements into Business, User & Software (Functional & Non Functional).
• Performed mapping system processes and documented new system features. Worked on Site performance Issues, System related Issues and development Issues.

Environment: Agile Methodology, SharePoint, Blueprint, Java, H.P. Quality Center, Jira, Microsoft suite of products

Confidential, Minneapolis, MN

Senior Business Data Analyst

Responsibilities:

• Worked on integration testing of Guidewire Claims Central implementation for Property and Casualty insurances.
• Developed report specifications for various ADHOC, weekly and monthly reports. Also developed mapping specifications for mapping between report elements to the database elements.
• As part of the Business Intelligence platform, analyzed and designed various claims reports like loss/payments summary, experience mod reports dat involves complex mathematical calculations.
• Worked with the development team to has the BI reports developed and tested.
• Hands on experience of designing and developing reports in MS Excel and Pyramid. Expertise in excel macros and complex formulas calculation.
• Worked with developers to refine ETL scripts to transfer data from the Guidewire and legacy systems to Data warehouse build on Business Objects.
• Developed Oracle PL/SQL scripts to load data from transactional tables to the Backup tables for the Data Warehouse process to pick up the same data later on as scheduled.
• Worked with customers and developers to develop specifications for the batch jobs scheduling rules and analyzed dependencies between various jobs.
• Elicited, analyzed and documented interface specification requirements between policy management and claims management systems.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Help prioritize application problem and data load tickets with business segments by understanding, identifying and articulating impact to the business operations and the subsequent data load tiers.
• Monitor escalated production and migration issues in the command center tickets reporting system
• Participate in cross-functional team meetings to analyze issues.
• Review problem tickets and incident tickets to understand issues and engage the right stakeholders.
• Perform business analysis and production post- warranty phase of the system development cycle and consults with users to understand business processes and the information systems for supporting those processes.
• Interface with technology and business stakeholders to facilitate ongoing activity, engage appropriate stakeholders, and monitor status of issue and communication.
• Identify gaps in the Data History load and determine the impact on the concerned business segment.
• Help document the business requirements for the identified gaps by working closely with the DHL business analyst and DHL process business owner.
• Ensure dat gaps and defects fixes are released into production in accordance with Confidential software development methodology and processes.
• Work the business and the project manager to get the appropriate approval and sign off from all the stakeholders.
• Attend regular and Ad-hoc meetings to interpret, understand, profile, and derive IT solutions with development team.

Confidential, Minneapolis, MN

Business Intelligence Analyst

Responsibilities:

• MFG/Pro ERP for four divisions as well as corporate.
• Communicating project definition, project direction, writing and leading project plans, budget and project resource management, project resource tracking, requirements gathering, documentation of requirements, analysis of business processes and related problems, development, reengineering, and systems maintenance of Linux, AIX, and Windows business, financial, customer service, and manufacturing systems.
• Secure database-driven web applications development and maintenance in Agile environment.
• Applications included ecommerce, websites, SharePoint, intranets, and extranets.
• Web sites incorporated content management systems and search-engine optimization.
• Integrating new business units, dashboard for financial and performance management, metrics, savings analysis, ensure data integrity through use of appropriate principals, standards, and techniques for measurement, Excel analysis and reporting, steering project efforts by facilitating project meetings, user security, network engineering, Linux, UNIX and CRON shell scripting, revision control, desktop administration, vendor interface, Tracking business trends Modeling, User Stories and Use cases.
• Training IT staff and the user community.
• Additional functions.
• Identity and access management, Network administration, windows administration, desktop support, Access, SQL, Progress, and Open Edge database management, vendor management, business intelligence, .Net development, CRM implementation, standardization of Excel usage.
• Project management of GUI and PHP to .Net user interface conversion AIX to Linux conversion & System efficiencies.
• Development of EDI e-business processes and methods, testing coordination.
• Compiling RFPs.

Environment: Agile methodology, Access, SQL, Progress, and Open Edge database management, vendor management, business intelligence, .Net development, MS Office Suite, MS Visio, MS Project

Confidential, Edison, New Jersey

Business Analyst

Responsibilities:

• Participated in meetings to understand the in scope systems for various cycles based on different regions.
• Interacted with data modeling team to understand the logical and physical data model.
• Designed workflows in MS Visio of the data demand in order to define end-to- end process.
• Documented meeting minutes of weekly status call, coordinate PMO issue calls, maintain issue log and escalate the issues to respective SME's.
• Responsible for managing and maintaining the project status in MS Project.
• Worked on reference data acquisition requirements from various sources identified based on logical data model analysis.
• Point of contact between Data model team and business for resolving the transformation gaps by discussing with respective business team.
• Worked on pre-validation of raw files and analyzing the breaks in the data sent by product processors which is to be transformed and maintained in data warehouse.
• Reviewed and validated test cases based on business requirements for different positive and negative scenarios.
• Maintained the project support artifacts in SharePoint and project plan for data warehouse.