SUMMARY:

Senior Business/Technical Analyst with extensive experience in systems development, testing, validation, deployment, and maintenance.

SPECIALIZING IN THE FOLLOWING AREAS AND DISCIPLINES:

• SME for business requirements - PBM web-based system
• Resolution of Salesforce Cases and HPSM Incidents
• FrontRange IT Service Management Developer/Admin
• Project Quality Assurance Consulting (SEI CMM)
• Agile and Kanban Project Management
• Web Hosting Development and Deployment
• QC Engineering/ QA Software Testing Engineering

AREAS OF EXPERTISE:

• ITIL Compliant Service Management Systems
• Document Management Systems
• QA Software Testing/ Team Lead for SAP R/3 QM
• Certified ISO 9001 Lead Assessor, Consulting, Training

SYSTEM/SOFTWARE EXPERIENCE:

Company-wide Systems: PBM Adjudication systems, FrontRange IT Service Management, IBM DB2 Document Manager System Administrator, Content Manager and Designer, EMC Documentum, Expedio Document Management document control system.

Software Testing/Medical Systems: SMS Invision, Ulticare, and MediTech PM and PA functions; Sunquest Labs, receipt of orders and results recording; CAI/Neon interface unit testing coordination; administration and development of Mercury Interactive testing software, including TestDirector, WinRunner, QuickTest for SAP R/3, and Astra QuickTest.

UNIX: C, shell, and AWK programming languages; INFORMIX and Oracle database development and report generation; S-Plus statistical software; Postscript and troff typesetting languages; eqn, grap, pic, tbl, and mm preprocessing languages.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Business SME for Client Online Services, develop documentation for more than 30 projects to implement requested changes and enhancements.
• On- and off-site training of client users; develop and maintain documentation for changes and enhancements to the software.
• Administer completion of Salesforce Cases generated by Clients and Account Managers for issues and enhancements.
• Create HP Service Management Incidents and work with IT Development and Production Support to resolution.
• Create ad hoc reports for client/business requestors and generate monthly reports for Capacity Planning and Maintenance.

Confidential

Senior IT Business Analyst

Responsibilities:

• Developed and implemented application enhancements for ITSM based on information from the Business users.
• Trained new users and assisted users with application customization, research and analysis of data, customized reports and statistics, and analysis of application issues.
• Worked with users to coordinate UAT, system, and regression testing for all releases and enhancements.
• Created and maintained all technical and functional documentation for ITSM and other services.
• Developer for Best Western hosted web sites, collected changes and enhancements from Business owners, and deployed, tested, and validated changes with the Business stakeholders.

Confidential

Business Consultant

Responsibilities:

• Created, implemented, and maintained the business structure for Confidential -DMS.
• Successfully transitioned over 500 users and 70,000 documents from EMC Documentum DMS to IBM DB2 DMS.
• Created and maintained group access, end-user security and provided technical support to Confidential -DMS users and groups.
• Utilized technical knowledge to identify, define, and maintain life cycle states associated with workflow processes.
• Supported validation of the Confidential -DMS system and acted as a liaison between business and IT for DMS users.

Confidential

Software Maintenance Contract Administrator

Responsibilities:

• Supervised all defect corrections, software upgrades, and enhancements for Ex3’s applications.
• Performed quality assurance testing of issues using QA procedures and documentation based on the SEI CMM standards.

Confidential

Project Quality Assurance (PQA)/Independent Consultant

Responsibilities:

• Audited project management activities and provided reports
• Conducted PQA reviews to ensure that project cost overruns did not occur or were minimized and scheduled overruns did not occur or were communicated and remedied.
• Verified that all required functionality was delivered and fully operational, and that implementation emergencies and defects did not occur or were minimized.

Confidential

Quality Assurance Test Engineer

Responsibilities:

• Developed and administered automated software testing and test planning using Mercury Interactive software testing tools.
• Responsible as QA Test Coordinator for the Interface Development Team during the St. Joseph’s Hospital implementation.

Confidential

Senior Statistical Quality Control Engineer

Responsibilities:

• Responsible for the development, implementation, and maintenance of company-wide quality and information technology systems:
• Commissioner on ISO Core Team responsible for the successful implementation of ISO 9001 quality system throughout the 2,200 person manufacturing facility in six months. Internal consultant to several ISO 9001 implementation teams.
• Developed and implemented databases for quality systems including documentation, training, and SQL queries.
• Performed quality system audits, as a certified Lead Assessor, using the ISO 9001 standard Confidential supplier and Confidential &T facilities.