Programmer Analyst Resume Profile

Professional Summary:

Senior Business Analyst with experience in the system development life cycle SDLC , on multiple large, complex projects. Skilled in requirements gathering, process modeling, data analysis of multiple file formats, solution design, analyzing risk and mitigation strategies, creating test scenarios and conducting testing, and providing post-production support. Utilized application development/database experience and technical expertise to remediate gaps within data systems and business processes. Known for establishing outstanding relationships across departments, through skillful communication with customers in various levels of business as well as liaison experience between developers, business units, and QA teams. Expertise in the management and creation of full project lifecycle and business process documentation, project plans and status reports, assignment of project tasks, and managing compliance with Corporate and SDLC guidelines. Professionally, I am seeking a position to utilize my creativity, expertise, and experience, in an environment that promotes continual upgrading of knowledge and skills, with a strong opportunity for professional and personal growth.

Professional Experience:

Lead Business Analyst IV

Confidential

Team Lead for EDIG Operations department.
Obtained Federal SF85P Security Clearance.
Onboard PGBA and BlueCross BlueShield SC Commercial trading partners for electronic transmission of HIPAA X12 transactions to the EDI Gateway.
Set up and maintain trading partners on Windows servers for transmission of HIPAA X12 transaction data via Secure FTP and VPN connectivity.
Create and maintain Quality Management System documentation in accordance with CMMI guidelines.
Research and analyze department workflows to provide monthly performance and quality measurements and charts to management by utilizing SQL, Excel and technical tools.
Prepare and report weekly and monthly trading partner activity by utilizing SQL, Excel and technical tools.
Maintain Microsoft Access databases of all trading partner's information.
Utilize SharePoint for document sharing and management.
Migrated proprietary email forms to Microsoft InfoPath forms to be used by department.
Responsible for notifications to internal and external customers for EDI Gateway availability.

Business Analyst III

Confidential

Monitored NDM Connect-Direct transmissions. Transmit monthly eligibility file to all Medicare contractors via NDM. Verified incoming COB files are processed in daily cycle and check daily output reports. Assisted customers with results of HIPAA testing of their COB files.
Updated various Easytreive procs and jobs and promoted them up through Endevor to Production.
ISO representative for department, revising and handling of documentation, monthly measurements and charts. Created monthly PowerPoint presentations of measurements for management.
Provided assistance to Primes and Tricare Finance for Invoice Balancing issues.
Used Lotus Notes Content Creator to maintain documents for COB on the Palmetto GBA web site.
Maintained contact spreadsheets and daily update of claim frequency spreadsheet.

Programmer Analyst

Confidential

Setup mortgage brokers computer systems and internet software via the telephone to interact with theloanxchange.com web site.
Trained mortgage brokers via the telephone on interface between their Loan Origination System Calyx Point, Genesis 2000, The Qualifier Series, The Loan Handler, and Pipeline and theloanxchange.com web site to process mortgage loans to Freddie Mac and Fannie Mae.
Troubleshoot mortgage broker's issues in submitting loans via the Customer Care Helpdesk.
Installed, configured and maintained hardware and software systems for theloanxchange.com department.
Loaded, maintained and manipulated client info and run reports using MS Access database.
Completed Desktop Underwriter on the Web training for Fannie Mae.

Business Analyst Resume Profile I

Confidential

International SIII Services Division
Coded, tested, maintained and documented programs from detailed specifications in an OS/2 environment and MVS/XA operating system on an IBM 3090 CPU.
Library control using Endevor system for Host/Workstation.
On-site support for Cornhill and Norwich Union in the United Kingdom.
Created documentation for system inquiry on-line help.

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