SUMMARY:

• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Extensive industry knowledge in the areas of advanced project management methodologies, systems integration methodologies, industry trends, and application software.
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

PROFESSIONAL EXPERIENCE:

Confidential, Roselle, NJ

IT Analyst

Responsibilities:

• Managed investment market regions - analyzed the media tactics to determine return on investment. Ran and analyzed reports after every event for effectiveness. Analyzed coupon sales and sales trends for market overview.
• Directed grand openings: signage, PR, event, community partnership. Successfully implemented and created value for North East markets
• Successful in the launching additional bi-year events- Holi In The City.
• Conceptualized and created layout designs for print media in coordination with graphic design, buying and purchasing
• Aggressively sought advertising opportunities, including new methods and market size and coverage
• Developed and implemented signage and marketing instructions for all events & promotions
• Facilitated contests and promotions, including the Models Wanted campaign - supervised art direction and photo shoots

Environment: Google AdWords, Google AdSense, Facebook AdManager, Host gator, Wordpress, MS Office tools, GCP Google Cloud Platform, Microsoft Azure Portal.

Confidential, Erie, PA

Sr. Business Analyst

Responsibilities:

• Eliciting, identifying and evaluating business and system reporting needs for SAP Business Objects as well as legacy systems including Mainframe.
• Managed requirements through their full lifecycle. Ensured that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs.
• Preparing user acceptance test (UAT) plans, scenarios, and test cases where applicable. Ensure the UAT plans, roles and responsibilities are well documented and communicated. Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT.
• Work closely with our legacy IT team to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow-up to questions from the Agile team.
• Worked on following applications Business Objects, Enterprise Architect, Toad, PlanView (project management), Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project)
• Managed the database using SQL and Unicas Affinium Campaign to execute queries against large data sets in an Oracle environment to generate lead lists for new and recurring marketing campaigns based on the documented business requirements.

Environment: Mainframe, One Note, SharePoint, Microsoft Office Suite, Microsoft Visio, Windows NT/XP, SSRS, OLAP, Business Objects

Confidential, Brea, CA

Business Analyst

Responsibilities:

• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Assisted the IT team to develop service oriented architecture (SOA), and data warehouse system to utilize data mining for data analysis
• Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
• Experienced in automating standardized reporting by integrating corporate data export tools (e.g. Cognos Reportnet) and Microsoft Office tools (e.g. MS Visual Basic, MS Access, and MS Excel) seamlessly into scheduled, hands-free reporting solutions
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Led the development of a training program to train users on a custom web application and a Cognos ad-hoc reporting environment.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.

Environment: Microsoft Office Suite, Microsoft Visio, Windows NT/XP, SSRS, OLAP, Business Objects, OBIEE, UNIX, Oracle, SQL, SQL Server 2008, Sybase

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Involved in the analysis of the existing processing, mapping phase according to functionality and data conversion procedure.
• Set up definitions and process for test phases including Product test, integration test, system test and User Acceptance Test (UAT).
• Prepared test Data sets and performed data testing using the PL/SQL scripts. Also used MS excel for data mining, data cleansing, data mapping, and data dictionary and data analysis.
• Create technical design documentation for the data models, data flow control process, metadata management.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Worked on following applications Business Objects, Enterprise Architect, Toad, PlanView (project management), Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project)

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), SSRS, OBIEE, UNIX, Microsoft Office Products (Word, Excel, PowerPoint), Business Objects, Visual Basic, SQL, SQL Server 2008, Oracle, C#.Net, XML

Confidential, Woodbury, NY

Account Manager

Responsibilities:

• Managed a book of business based on the quarterly productivity of individual dealers based out of Long island NY.
• Worked as a liaison between independent dealers and WCI. Escalating bottle neck issues to the service providers.
• Communicated wireless carrier collateral requirements (Monthly plans, features, data usage, coverage), constantly training the new resources on the ever changing hardware technology.
• Created quota and provided sales incentives to doors achieving sales quota. Also, updated rate plan collateral that changes on a monthly basis.
• Training individuals and teams in ever changing wireless industry ( tdma/cdma/EDGE/3G/LTE).

Environment: MS Office suites (Words, Excel, PowerPoint). CDMA, TDMA, 3G, LTE. Palm operating system.

Confidential, New York, NY

Retail Sales Representative

Responsibilities:

• Met personal monthly personal sales goals on a regular basis.sales goals
• Researched and recommended new potential sales opportunities to management.
• Recommended service and profit enhancement possibilities.
• Opened and maintained new business accounts.
• Conducted internet and wireless phone service presentations in public and private settings.

Environment: MS Office suites (Word, Excel, PowerPoint) Confidential WATSON platform.