SUMMARY:

• Certified SAFe® 4 Scrum Master and Certified SAFe® 4 Practitioner. Expert in SDLC.
• Versatile software professional wif strong functional, technical, and leadership skills.
• Diverse range of experience designing and developing custom and packaged business applications software in a variety of industries and company sizes.
• Project Management - Backlog, planning/strategizing, coordinating, estimating, reporting, and tracking project plans. Agile, TFS, Scrum Board/Kanban, critical paths, etc.
• Business Analysis - Business Requirements and Issues. User Stories, Backlogs. Documentation. Process Modeling (UML, Visio). Data Modeling. Report Designs. Functional Specs. Feasibility Analysis. Scope. Demos. Presentations. .
• Technical Analysis - Over 15 years’ experience. Technical Specifications. Advanced SQL. PL/SQL. Database Design. Data Analysis. Data Mapping. Data Conversions. Master Data Management (MDM). Configurations. Reporting. Application Interfaces (API). REST/SOA. ETL. MS Access. XML. EDI. Excel. Erwin.
• Quality Assurance (QA) - Test Plans. Test Cases. Testing. Defects. Gap Analysis. UAT.
• User Experience Design (UX) - and experience in user centered design.
• Application Lifecycle Management (ALM) - SOX. Change Management. Release Management. Offshore teams. Jira. TFS. SAP Solution Manger. CVS.
• Background in Software Development and Application Support (C, Cobol, SQL, UI, Reporting, ETL, Messaging, HTML, etc.), and Customer Service Management.
• Industries - Aerospace, Healthcare, Commercial Software, Electric Utilities, Consumer Products, Pharmacy, Agriculture, Biotechnology, Film Production, Receivable Portfolios, Cooperatives, and Church Administration.
• Applications - Desktop, Web, and Mobile Apps. Healthcare Payment Remittance Processing (EDI 835), Cash Receipts, Patient Accounting. Utility Operations. SAP. Billing/Invoicing. Accounting. Pricing, Promotions, and Contracts. Remittance Adjustments. ACH. Service Orders. Sales Order Management. Inventory and Shipping.

PROFESSIONAL EXPERIENCE:

Functional Analyst

Confidential - St. Louis, MO

Responsibilities:

• Focused on analyzing, converting, and consolidating existing sales order management systems into SAPS/4HANA on teh largest SAP implementation to date.
• Value Stream Focal for Solution Manager and Testing Lead (Functional).
• Leader in transition from waterfall to agile. Backlog management, scrum board, etc.

Business Analyst

Confidential - Deerfield Beach, FL

Responsibilities:

• Responsible for all functionality, UI, reports, etc. As teh only BA on teh team collaborated wif business users, project managers, architect, QA, and offshore developers.
• Led most project status meetings, demos, QA/testing (functional and UAT), UX/UI, backlog grooming and prioritization (Jira), and user . Recognized for excellent customer service, functional/business requirements, and documentation.
• Focused on an Agile healthcare project replacing a legacy system wif a .Net Entity Framework multi-tier application for Orlando Health Provider Network. ANSI X12 EDI 835 (and proprietary) Payer Remittance files and related patient accounting transactions.

Business Analyst / Technical Analyst

Confidential - Atlanta, GA

Responsibilities:

• Designed enhancements, fixes, and custom solutions for a CIS/ERP Utility Billing, Accounting, Engineering and Operations software package (used by over 250 Utilities).
• Business functions included payment arrangements, delinquent notices, billing calculations, accounting, cash register, service orders, location data, meter data, web portal, prepaid service, ETL, mobile phone apps, and mobile utility service apps.
• Designed new Account Ledger feature, which had been considered impossible to do and was recognized by teh CEO as teh most important new feature in teh product history.
• Collaborated wif all levels of internal staff and external customers. Elicited, conceptualized, and documented business requirements and detail technical specifications including programming logic/specs, database design, SQL, user experience design (UX), user interface design (UI), configuration parameters, release notes, and reports design. Primary on-site support for multiple Beta implementations.
• Created .Net User Interface Style Guide (UI and UX standards).

Release Management Analyst

Confidential - St. Louis, MO

Responsibilities:

• Uniquely exonerated from a mass layoff and offered a permanent position due to overwhelming support from staff and front-line management.
• Analyzed, modeled (UML), and narrated a highly complex build and deployment process. Managed source code. Enforced SOX Compliance. Built and deployed software.

Business Analyst and Project Manager

Confidential - Atlanta, GA

Responsibilities:

• Project Management, Business Analysis, and Data Analysis. Analyzed data flows (Six Sigma DMAIC), application interfaces, process flows, for multiple systems. Analyzed KPI’s/SLA’s for clients (Bank of America, Capital One, and Citicorp).
• Received high praise from CIO and Capital One for client audit presentation. Identified, prioritized and resolved issues and backlog. Prepared business requirements, data flow diagrams, gap analysis, client presentations, and project plans.

Programmer Analyst

Confidential - St. Louis, MO

Responsibilities:

• Performed full SDLC including project management, analysis, design, development, testing, and primary on-call applications support for /master data (MDM).
• Recognized for overcoming major technical challenges to save a critical Seibel project.

Programmer Analyst

Confidential - St. Louis, MO

Responsibilities:

• Performed full SDLC including project management, analysis, design, development, testing, support, and Master Data Management (MDM) for marketing database.
• Recognized for designing and developing a new POS data cleansing/merging application.

Programmer Analyst

Confidential - St. Peters, MO

Responsibilities:=

• Full SDLC analysis, design, development, testing, implementation, deployment, and support of teh delinquent/cutoff module. Worked directly wif customers and sales.
• Offered permanent position. Trained/mentored developers on design and programming.