Summary:

• 8 years of experience in various roles and capabilities such as Business Analyst and Business Process Analyst
• Diverse Analysis experience in business domains such as Retail, Healthcare and Insurance
• Experience with Web-based and Client-server applications in diverse work environments including Product development, Platform development and Project based custom software development efforts
• experience in analyzing and eliciting requirements translating them into functional and system specifications
• Conducted joint application development JAD sessions interviewing and assimilating information from Subject matter expertise SMEs , domain experts and disseminating information to project managers, architects, development teams and various other stakeholders
• Extensive experience with application prototyping including functional, interaction and usability designs that includes screen mockups, high-level screen designs to detailed wireframes and sitemaps
• Expertise in creating business process Models, workflows, process flows and other scenario based models to facilitate and support development efforts
• Well versed in writing SQL queries, together with inner and outer Join commands for data analysis and retrieval.
• Expertise in UML class diagrams, object diagrams, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams
• Experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Strong experience in conducting User Acceptance Testing UAT and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Knowledge on Software Development Life cycle SDLC- AGILE METHODOLOGY , Rational Unified Process RUP , Capability maturity models CMM , Six Sigma concepts.
• Maintain Traceability Matrix to Investigate and resolve issues.
• Extensive documentation skills including preparing test plans, user instruction manuals, programming standards and guidelines

Employment history:

Confidential

Business Analyst

• Actively monitored Member enrollment and Qualifying Events that are sent by the TPA via 834 and resolving all the discrepancies between the TPA systems and Blue Systems
• Defined roles and responsibilities of participants in the business process
• Spearheaded requirements elicitation sessions, interviews, JAD sessions and application design sessions to understand and document project needs
• The project involved ground up development of GlidePath, which is a defined contribution solution that allows groups to control health care expenses while continuing to offer Blue coverage options. GlidePath is the first BCBS offering in Michigan to offer a total solution for active employees with defined contribution options. Defined contribution funding will keep group insurance intact and provide guaranteed member coverage.
• Confidential is the largest health insurance company in Michigan. It is a non-profit health insurance company and an independent licensee of Blue Cross Blue Shield Association.
• Primarily responsible for acquiring business knowledge, streamlining the existing processes and documenting the business workflows for Sales, Member Enrollment etc.
• Created and delivered business and system specification documents for various Glidepath work streams
• Identified and documented data and information flow requirements based on business process descriptions.
• Managed and documented the translation of business needs into requirements to communicate to the project team activities, resources, and deliverables necessary to meet business objectives.
• Created various supporting documentation such as context level and Activity Diagrams for all the work streams
• Coordinated various kinds of User Acceptance Testing UAT including regression testing, system testing, integration testing, functional testing, alpha beta testing
• Documented and communicated test results pass/fail scenario based upon acceptance criteria to QA and Dev leads
• Analyzed and automated various manual processes utilizing MS ACCESS
• Performed data analysis by writing SQL Queries to analyze and test the data for reporting
• Reported data anomalies and discrepancies in reporting database for resolution
• Maintained and safeguarded the member PHI in accordance with HIPAA and BCBSM regulations
• Extensive Customer Service Experience in assisting in the setup of the Glide Path Application.

Environment: Microsoft Word, Access, Excel, Outlook, MS Visio, Project , Share Point, Transact SQL T-SQL , Web Services, Rational Requisite Pro, Java, C , NET, ASP.NET, Business Objects, XML, MS SQL Server 2008

Confidential

Business Systems Analyst

Responsibilities:

• Designed UI User Interface models, prototypes for the returns integration workflow.
• Prepared basic design diagrams including flow charts, data flow diagrams using MS Visio following the UML conventions.
• Carried out extensive analysis of the business requirements and subsequently developed high level Use Cases.
• Gathered business requirements by interviewing the Subject matter experts SMEs , conducting JAD sessions with stakeholders and documented them in a format that could be reviewed and understood by both business and technical teams.
• Documented User Stories and Product Backlog Lists for Agile Sprint development.
• Worked in Agile Scrum SDLC
• Conduct workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements
• As a business analyst, assisted the Project Manager in defining the detailed scope, objectives, architectural vision of the project, and worked with the design team during the Conceptual design phase.
• Maintained project milestones, schedules, and project progress using MS Project.
• Reported the overall progress periodically to the Project Management and business stakeholders.
• Maintained Requirements, Traceability Matrices and Attribute matrices using Rational Requisite Pro.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing

Environment: Microsoft Word, Intershop, Excel, Outlook, MS Visio, Rational Requisite Pro, Java, C , NET, ASP.NET, Business Objects

Confidential

Business Analyst

Responsibilities:

• Played an instrumental role in defining the initial common terminology to be used throughout the product lifecycle.
• Analyzed the client data and gathered requirements by conducting interviews with the clients.
• Acted as a liaison between the business users, stakeholders and the team to perform requirements, quality and risk analysis.
• Performed GAP analysis, conducted walkthroughs and set up internal/external status meetings and postmortem meetings.
• Defined roles and responsibilities of participants in the business process.
• Automation of test scripts was done using QTP for test re-usability of different online transaction modules.
• Gathered requirements from users of the Clear Quest CQ tool for any Enhancements or change requests for any defects.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
• Assisted in Regression Test, System Test and UAT.
• Facilitated Change Control Board and Governance Board meetings and acted as a liaison between parties impacted by the change requests.

Environment: UML 2.0, MS Office Suite, MS SharePoint 2007, Rational Requisite Pro, MS Exchange Server, ASP.Net, C , Oracle 10g SQL and PL/SQL , TOAD, Cognos 8.1, MS Visual Studio Team Server-Test Edition, Fiddler

Confidential

BUSINESS Process Analyst

Responsibilities:

• Interacted with the users, designers, developers, project manager and SMEs to get a better understanding of successes and failures of the current system.
• Used Rational Unified Process RUP methodology to iteratively resolve bottle necks in proposed solution
• Elicited and gained consensus on Business Requirements BRD and Functional Specifications documented in Rational Software Suite.
• Developed Use Cases which were further elaborated with UML Diagrams including Use Cases Diagrams, Activity Diagrams Data Flow Diagrams DFDs , Web Page Mock-Ups using Ration al Rose
• Used the Unified Change Management UCM tool, Rational Clear Quest, to maintain and track the Stakeholders requested enhancements and changes. Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with description about all changes and Versions.
• Designed UI / prototypes using wireframe
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project
• Assisted in creation of Test Cases and setting validation criteria for same to ensure requirements were being met within the scope of the solution.

Environment: Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, MS-Share Point, MS-Office Suite, Mercury Win-Runner, Mercury Load Runner, AS/400,Java, J2EE, Oracle SQL and PL/SQL