Technical/functional Business Analyst (ba) And Project Manager Resume
SUMMARY:
- Accomplished Senior Business Analyst with broad experience in data analysis, metrics and reporting, business and technical requirements gathering and definition, and systems implementation for a wide variety of technical and business disciplines in both the public and private sectors.
- I leverage years of business experience in working cross functionally as a Functional and Technical Business Analyst. I am comfortable working with senior management and technical teams in defining business problems, and mitigation strategies.
- I take a mentor - based approach in working cross functionally to ensure open communication between technical and non-technical personnel.
TECHNICAL SKILLS:
Industries: Healthcare, Manufacturing, Financial/Banking, Mission-Critical Wireless Telecommunications, Research and Development, and Department of Defense
Applications Software: Life-Cycle Development, Data Analysis, Web Services, Strategic Planning, Shipping and Receiving, Warehouse Technologies, Accounts Payables and Receivables, Capacity Planning, Business Process Reengineering, Resource Allocation, Productivity and Efficiency Improvement, Staff & Mentorship
Desktop Tools: MS Office, MS Excel, MS Project, MS PowerPoint, SQL Server, MS SharePoint, MS Visio, MS Access, NESSUS, eRetina
PROFESSIONAL EXPERIENCE:
Technical/Functional Business Analyst (BA) and Project Manager
Confidential
Responsibilities:
- Technical and Functional BA and PM Consulting
- Requirements Gathering and Documentation
- Quality Assurance Testing and Verification
- Key Performance Indicators and Reporting
- Risk Management Framework Security Control Assessments
- FIPS Publication 199; FIPS Publication 200; NIST Special Publication ; NIST Special Publication
- Information Assurance (IA) Services (STIG, DIACAP and RMF)
Sr. Technical Consultant
Confidential, Virginia Beach, VA
Responsibilities:
- Served as the lead Business Analyst and Project Manager on a mission critical Wellness Services implementation for Sentara Healthcare
- Worked closely with the business and technical side of the organization to fully understand the business and technical requirements
- Documented the full requirements and mapped the business requirements to the technical specification
- Worked with the encounters team in developing specific code-based tags used in eligibility determinations
- Worked with development and engineering to ensure users were eligible for the Wellness services based on their eligibility
- Developed encounters-based parameters to direct eligible participants to the appropriate section of the Wellness portal based on their eligibility
- Developed data models for encounters-based eligibility determinations
- Created timelines by importing the master project plan developed in Microsoft Project into Microsoft Visio
- Created internal and external communication tools (Key Performance Indicator Dashboards and Requirements Traceability Matrix) using Microsoft Excel
- Developed Quality Assurance (QA) best practices in support of integration testing
- Developed Current State and Future State Gap Analysis in support of corporate Business Process Engineering for ongoing customer Wellness Services
- Developed Data Models in support of Application Programming Interface (API) solutions for WebMD Wellness Service integration
- Developed Quality Assurance processes for API integration and testing
- Seamlessly transitioned project ownership to the technical and business sides of the organization.
Cybersecurity Product Manager
Confidential, Lynchburg, VA
Responsibilities:
- Managed research and development budget and investment in next generation Cybersecurity products.
- Manage product life cycles, roadmaps, R&D investment, pricing, inventory, and gross margin
- Develop product marketing strategies and messaging for both the channel and end customers
- Responsible for strategic alignment of our LMR and LTE security posture relative to specific industry requirements
- Led implementation teams for new product launches while coordinating with developers, sales, marketing, customer service, and finance
- Support executive management with strategic planning, market analysis, competitive research, and product roadmaps
- Support sales opportunities for key engagements averaging $50M
- Facilitate, and mentored developers in the re-engineering of an automated patch and configuration management solution
- Work with 3rd parties to assess partnerships and licensing opportunities
- Worked with engineering teams to facilitate development of SQL Analysis Services (SSAS) in support of Fusion Center Integration
- Worked with manufacturing to Business Processing Modeling tools and techniques as part of a corporate Business Process Management initiative is support of improved line manufacturing
- Worked with engineering and data management to developed structured and unstructured data models for various product lines
- Company representative on Cybersecurity steering committees, and standards working groups, and functioned as a subject matter expert (SME) for the company
- Project manager for network, platforms and security (NPS) teams for all LMR and LTE development initiatives.
Senior Program Manager
Confidential, Fort Gordon, GA
Responsibilities:
- Identified and documented project scope, developed work plans, and managed resources tasked to the Confidential project office.
- Utilized waterfall and Rapid Application Development (RAD)/ Joint Application Design (JAD) methodologies from initial estimate to closeout in order to optimize delivery and increase communication on all projects.
- Responsible for full project development life cycle for all enterprise projects.
- Coordinated requirements and resources with various stakeholders and functional departments.
- Coordinated with senior leadership and technical team members to identify areas of opportunity and improve project performance.
- Developed and implemented project management methodologies based upon Project Management Institute (PMI) standards.
- Developed and implemented IM/IT Governance processes while adhering to DoD Business Transformation (DBT) guidelines.
- Facilitated all regional Information Management Governance Council (IMGC) meetings.
- Developed project management office (PMO) portal using SharePoint 2007.
- Installed, configured, implemented and managed MS Project Server 2007.
- Received 2009 Confidential Outstanding Employee for Excellence in Program/Project Management.
Program/Project Manager
Confidential, Augusta, GA
Responsibilities:
- Customized programs
- MS SharePoint (MOSS) deployment and
- Business Process Re-engineering (BPR)
- IT Service Desk initiatives using ITILv3 methodologies
- Document management solutions
- Data/Business Analysis and process improvements
- Project Management methodologies using PMI standards
- MS Project (Client and Server) deployment and
Technical Operations Manager
Confidential, Augusta, GA
Responsibilities:
- Developed processes and procedures for client engagements from requirements gathering through project planning and close-out.
- Implemented a corporate program to ensure industry standards.
- Implemented and managed a formal purchasing and receiving system for all client engagements.
- Built profitable, mutually beneficial relationships with numerous contractors and municipalities, repeatedly securing competitive contract wins on new jobs.
- Surpassed sales projections by growing market share from 40% to 95% within Augusta, Georgia, and upstate of South Carolina.
- Developed business process strategies designed to achieve and exceed client initiatives.
- Lead project manager for all client engagements.
- Implemented and managed Help Desk ticket system using Intuit TrackIT.
- Integrated and managed MS Project Server 2003 with TrackIT.
IT Director
Confidential, Augusta, GA
Responsibilities:
- Established and directed the strategic long term goals, policies and procedures for the organization and directed the operations of the Confidential department.
- Planned and implemented all technical aspects of IT projects, including development of project requirements, budgeting for acquisitions and upgrades, and purchasing of hardware and software.
- Implemented and managed a Microsoft Windows 2003 multi domain environment .
- Configured VPN, firewall, routers, and switches for voice and data networks.
- Successfully planned and directed the development of next generation and FDA-approved Web-based service for the assessment of AD/HD.
- Designed a communications infrastructure around Microsoft CRM for the dissemination of leads and account conversion(s) using various wireless protocols to over 700 field reps.
- Planned and managed the installation of an IBM HS20 Blade Center.
IT Project Manager
Confidential, Atlanta, GA
Responsibilities:
- Assessed project feasibility, gathered business requirements, and executed project plans for several initiatives that were part of a $1.5M infrastructure upgrade.
- Managed designers, copy writers, HTML coders, and ASP, ASP.NET and Java/JSP developers.
- Created synergy between sales, advertising, marketing, and the core Web development team, and increased productivity.
- Designed an engagement and development methodology that resulted in a 30% reduction in development time.
- Upwardly managed personnel at many levels within the organization including the VP Product Development, COO and CEO.
MIS Manager
Confidential, Atlanta, GA
Responsibilities:
- Responsible for communication with internal and external customers, as appropriate, in order to ensure the delivery of high quality service and support.
- Directly responsible for cost estimations, technical specifications documentation, site requirements planning, and proposal writing.
- Monitored the direction and growth of business to ensure the application of appropriate technologies and support resources.
- Ensured proper alignment with business goals through effective management and leadership.
- Responsible for researching and analyzing new technologies and ensuring strategic alignment.
- Implemented software and hardware standards to ensure vendor license compliance.
- Lead project manager for all e-commerce solutions and Internet application projects.