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Technical/functional Business Analyst (ba) And Project Manager Resume

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SUMMARY:

  • Accomplished Senior Business Analyst with broad experience in data analysis, metrics and reporting, business and technical requirements gathering and definition, and systems implementation for a wide variety of technical and business disciplines in both the public and private sectors.
  • I leverage years of business experience in working cross functionally as a Functional and Technical Business Analyst. I am comfortable working with senior management and technical teams in defining business problems, and mitigation strategies.
  • I take a mentor - based approach in working cross functionally to ensure open communication between technical and non-technical personnel.

TECHNICAL SKILLS:

Industries: Healthcare, Manufacturing, Financial/Banking, Mission-Critical Wireless Telecommunications, Research and Development, and Department of Defense

Applications Software: Life-Cycle Development, Data Analysis, Web Services, Strategic Planning, Shipping and Receiving, Warehouse Technologies, Accounts Payables and Receivables, Capacity Planning, Business Process Reengineering, Resource Allocation, Productivity and Efficiency Improvement, Staff & Mentorship

Desktop Tools: MS Office, MS Excel, MS Project, MS PowerPoint, SQL Server, MS SharePoint, MS Visio, MS Access, NESSUS, eRetina

PROFESSIONAL EXPERIENCE:

Technical/Functional Business Analyst (BA) and Project Manager

Confidential

Responsibilities:

  • Technical and Functional BA and PM Consulting
  • Requirements Gathering and Documentation
  • Quality Assurance Testing and Verification
  • Key Performance Indicators and Reporting
  • Risk Management Framework Security Control Assessments
  • FIPS Publication 199; FIPS Publication 200; NIST Special Publication ; NIST Special Publication
  • Information Assurance (IA) Services (STIG, DIACAP and RMF)

Sr. Technical Consultant

Confidential, Virginia Beach, VA

Responsibilities:

  • Served as the lead Business Analyst and Project Manager on a mission critical Wellness Services implementation for Sentara Healthcare
  • Worked closely with the business and technical side of the organization to fully understand the business and technical requirements
  • Documented the full requirements and mapped the business requirements to the technical specification
  • Worked with the encounters team in developing specific code-based tags used in eligibility determinations
  • Worked with development and engineering to ensure users were eligible for the Wellness services based on their eligibility
  • Developed encounters-based parameters to direct eligible participants to the appropriate section of the Wellness portal based on their eligibility
  • Developed data models for encounters-based eligibility determinations
  • Created timelines by importing the master project plan developed in Microsoft Project into Microsoft Visio
  • Created internal and external communication tools (Key Performance Indicator Dashboards and Requirements Traceability Matrix) using Microsoft Excel
  • Developed Quality Assurance (QA) best practices in support of integration testing
  • Developed Current State and Future State Gap Analysis in support of corporate Business Process Engineering for ongoing customer Wellness Services
  • Developed Data Models in support of Application Programming Interface (API) solutions for WebMD Wellness Service integration
  • Developed Quality Assurance processes for API integration and testing
  • Seamlessly transitioned project ownership to the technical and business sides of the organization.

Cybersecurity Product Manager

Confidential, Lynchburg, VA

Responsibilities:

  • Managed research and development budget and investment in next generation Cybersecurity products.
  • Manage product life cycles, roadmaps, R&D investment, pricing, inventory, and gross margin
  • Develop product marketing strategies and messaging for both the channel and end customers
  • Responsible for strategic alignment of our LMR and LTE security posture relative to specific industry requirements
  • Led implementation teams for new product launches while coordinating with developers, sales, marketing, customer service, and finance
  • Support executive management with strategic planning, market analysis, competitive research, and product roadmaps
  • Support sales opportunities for key engagements averaging $50M
  • Facilitate, and mentored developers in the re-engineering of an automated patch and configuration management solution
  • Work with 3rd parties to assess partnerships and licensing opportunities
  • Worked with engineering teams to facilitate development of SQL Analysis Services (SSAS) in support of Fusion Center Integration
  • Worked with manufacturing to Business Processing Modeling tools and techniques as part of a corporate Business Process Management initiative is support of improved line manufacturing
  • Worked with engineering and data management to developed structured and unstructured data models for various product lines
  • Company representative on Cybersecurity steering committees, and standards working groups, and functioned as a subject matter expert (SME) for the company
  • Project manager for network, platforms and security (NPS) teams for all LMR and LTE development initiatives.

Senior Program Manager

Confidential, Fort Gordon, GA

Responsibilities:

  • Identified and documented project scope, developed work plans, and managed resources tasked to the Confidential project office.
  • Utilized waterfall and Rapid Application Development (RAD)/ Joint Application Design (JAD) methodologies from initial estimate to closeout in order to optimize delivery and increase communication on all projects.
  • Responsible for full project development life cycle for all enterprise projects.
  • Coordinated requirements and resources with various stakeholders and functional departments.
  • Coordinated with senior leadership and technical team members to identify areas of opportunity and improve project performance.
  • Developed and implemented project management methodologies based upon Project Management Institute (PMI) standards.
  • Developed and implemented IM/IT Governance processes while adhering to DoD Business Transformation (DBT) guidelines.
  • Facilitated all regional Information Management Governance Council (IMGC) meetings.
  • Developed project management office (PMO) portal using SharePoint 2007.
  • Installed, configured, implemented and managed MS Project Server 2007.
  • Received 2009 Confidential Outstanding Employee for Excellence in Program/Project Management.

Program/Project Manager

Confidential, Augusta, GA

Responsibilities:

  • Customized programs
  • MS SharePoint (MOSS) deployment and
  • Business Process Re-engineering (BPR)
  • IT Service Desk initiatives using ITILv3 methodologies
  • Document management solutions
  • Data/Business Analysis and process improvements
  • Project Management methodologies using PMI standards
  • MS Project (Client and Server) deployment and

Technical Operations Manager

Confidential, Augusta, GA

Responsibilities:

  • Developed processes and procedures for client engagements from requirements gathering through project planning and close-out.
  • Implemented a corporate program to ensure industry standards.
  • Implemented and managed a formal purchasing and receiving system for all client engagements.
  • Built profitable, mutually beneficial relationships with numerous contractors and municipalities, repeatedly securing competitive contract wins on new jobs.
  • Surpassed sales projections by growing market share from 40% to 95% within Augusta, Georgia, and upstate of South Carolina.
  • Developed business process strategies designed to achieve and exceed client initiatives.
  • Lead project manager for all client engagements.
  • Implemented and managed Help Desk ticket system using Intuit TrackIT.
  • Integrated and managed MS Project Server 2003 with TrackIT.

IT Director

Confidential, Augusta, GA

Responsibilities:

  • Established and directed the strategic long term goals, policies and procedures for the organization and directed the operations of the Confidential department.
  • Planned and implemented all technical aspects of IT projects, including development of project requirements, budgeting for acquisitions and upgrades, and purchasing of hardware and software.
  • Implemented and managed a Microsoft Windows 2003 multi domain environment .
  • Configured VPN, firewall, routers, and switches for voice and data networks.
  • Successfully planned and directed the development of next generation and FDA-approved Web-based service for the assessment of AD/HD.
  • Designed a communications infrastructure around Microsoft CRM for the dissemination of leads and account conversion(s) using various wireless protocols to over 700 field reps.
  • Planned and managed the installation of an IBM HS20 Blade Center.

IT Project Manager

Confidential, Atlanta, GA

Responsibilities:

  • Assessed project feasibility, gathered business requirements, and executed project plans for several initiatives that were part of a $1.5M infrastructure upgrade.
  • Managed designers, copy writers, HTML coders, and ASP, ASP.NET and Java/JSP developers.
  • Created synergy between sales, advertising, marketing, and the core Web development team, and increased productivity.
  • Designed an engagement and development methodology that resulted in a 30% reduction in development time.
  • Upwardly managed personnel at many levels within the organization including the VP Product Development, COO and CEO.

MIS Manager

Confidential, Atlanta, GA

Responsibilities:

  • Responsible for communication with internal and external customers, as appropriate, in order to ensure the delivery of high quality service and support.
  • Directly responsible for cost estimations, technical specifications documentation, site requirements planning, and proposal writing.
  • Monitored the direction and growth of business to ensure the application of appropriate technologies and support resources.
  • Ensured proper alignment with business goals through effective management and leadership.
  • Responsible for researching and analyzing new technologies and ensuring strategic alignment.
  • Implemented software and hardware standards to ensure vendor license compliance.
  • Lead project manager for all e-commerce solutions and Internet application projects.

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