SUMMARY:

• Accomplished Senior Business Analyst with broad experience in data analysis, metrics and reporting, business and technical requirements gathering and definition, and systems implementation for a wide variety of technical and business disciplines in both the public and private sectors.
• I leverage years of business experience in working cross functionally as a Functional and Technical Business Analyst. I am comfortable working with senior management and technical teams in defining business problems, and mitigation strategies.
• I take a mentor - based approach in working cross functionally to ensure open communication between technical and non-technical personnel.

TECHNICAL SKILLS:

Industries: Healthcare, Manufacturing, Financial/Banking, Mission-Critical Wireless Telecommunications, Research and Development, and Department of Defense

Applications Software: Life-Cycle Development, Data Analysis, Web Services, Strategic Planning, Shipping and Receiving, Warehouse Technologies, Accounts Payables and Receivables, Capacity Planning, Business Process Reengineering, Resource Allocation, Productivity and Efficiency Improvement, Staff & Mentorship

Desktop Tools: MS Office, MS Excel, MS Project, MS PowerPoint, SQL Server, MS SharePoint, MS Visio, MS Access, NESSUS, eRetina

PROFESSIONAL EXPERIENCE:

Technical/Functional Business Analyst (BA) and Project Manager

Confidential

Responsibilities:

• Technical and Functional BA and PM Consulting
• Requirements Gathering and Documentation
• Quality Assurance Testing and Verification
• Key Performance Indicators and Reporting
• Risk Management Framework Security Control Assessments
• FIPS Publication 199; FIPS Publication 200; NIST Special Publication ; NIST Special Publication
• Information Assurance (IA) Services (STIG, DIACAP and RMF)

Sr. Technical Consultant

Confidential, Virginia Beach, VA

Responsibilities:

• Served as the lead Business Analyst and Project Manager on a mission critical Wellness Services implementation for Sentara Healthcare
• Worked closely with the business and technical side of the organization to fully understand the business and technical requirements
• Documented the full requirements and mapped the business requirements to the technical specification
• Worked with the encounters team in developing specific code-based tags used in eligibility determinations
• Worked with development and engineering to ensure users were eligible for the Wellness services based on their eligibility
• Developed encounters-based parameters to direct eligible participants to the appropriate section of the Wellness portal based on their eligibility
• Developed data models for encounters-based eligibility determinations
• Created timelines by importing the master project plan developed in Microsoft Project into Microsoft Visio
• Created internal and external communication tools (Key Performance Indicator Dashboards and Requirements Traceability Matrix) using Microsoft Excel
• Developed Quality Assurance (QA) best practices in support of integration testing
• Developed Current State and Future State Gap Analysis in support of corporate Business Process Engineering for ongoing customer Wellness Services
• Developed Data Models in support of Application Programming Interface (API) solutions for WebMD Wellness Service integration
• Developed Quality Assurance processes for API integration and testing
• Seamlessly transitioned project ownership to the technical and business sides of the organization.

Cybersecurity Product Manager

Confidential, Lynchburg, VA

Responsibilities:

• Managed research and development budget and investment in next generation Cybersecurity products.
• Manage product life cycles, roadmaps, R&D investment, pricing, inventory, and gross margin
• Develop product marketing strategies and messaging for both the channel and end customers
• Responsible for strategic alignment of our LMR and LTE security posture relative to specific industry requirements
• Led implementation teams for new product launches while coordinating with developers, sales, marketing, customer service, and finance
• Support executive management with strategic planning, market analysis, competitive research, and product roadmaps
• Support sales opportunities for key engagements averaging $50M
• Facilitate, and mentored developers in the re-engineering of an automated patch and configuration management solution
• Work with 3rd parties to assess partnerships and licensing opportunities
• Worked with engineering teams to facilitate development of SQL Analysis Services (SSAS) in support of Fusion Center Integration
• Worked with manufacturing to Business Processing Modeling tools and techniques as part of a corporate Business Process Management initiative is support of improved line manufacturing
• Worked with engineering and data management to developed structured and unstructured data models for various product lines
• Company representative on Cybersecurity steering committees, and standards working groups, and functioned as a subject matter expert (SME) for the company
• Project manager for network, platforms and security (NPS) teams for all LMR and LTE development initiatives.

Senior Program Manager

Confidential, Fort Gordon, GA

Responsibilities:

• Identified and documented project scope, developed work plans, and managed resources tasked to the Confidential project office.
• Utilized waterfall and Rapid Application Development (RAD)/ Joint Application Design (JAD) methodologies from initial estimate to closeout in order to optimize delivery and increase communication on all projects.
• Responsible for full project development life cycle for all enterprise projects.
• Coordinated requirements and resources with various stakeholders and functional departments.
• Coordinated with senior leadership and technical team members to identify areas of opportunity and improve project performance.
• Developed and implemented project management methodologies based upon Project Management Institute (PMI) standards.
• Developed and implemented IM/IT Governance processes while adhering to DoD Business Transformation (DBT) guidelines.
• Facilitated all regional Information Management Governance Council (IMGC) meetings.
• Developed project management office (PMO) portal using SharePoint 2007.
• Installed, configured, implemented and managed MS Project Server 2007.
• Received 2009 Confidential Outstanding Employee for Excellence in Program/Project Management.

Program/Project Manager

Confidential, Augusta, GA

Responsibilities:

• Customized programs
• MS SharePoint (MOSS) deployment and
• Business Process Re-engineering (BPR)
• IT Service Desk initiatives using ITILv3 methodologies
• Document management solutions
• Data/Business Analysis and process improvements
• Project Management methodologies using PMI standards
• MS Project (Client and Server) deployment and

Technical Operations Manager

Confidential, Augusta, GA

Responsibilities:

• Developed processes and procedures for client engagements from requirements gathering through project planning and close-out.
• Implemented a corporate program to ensure industry standards.
• Implemented and managed a formal purchasing and receiving system for all client engagements.
• Built profitable, mutually beneficial relationships with numerous contractors and municipalities, repeatedly securing competitive contract wins on new jobs.
• Surpassed sales projections by growing market share from 40% to 95% within Augusta, Georgia, and upstate of South Carolina.
• Developed business process strategies designed to achieve and exceed client initiatives.
• Lead project manager for all client engagements.
• Implemented and managed Help Desk ticket system using Intuit TrackIT.
• Integrated and managed MS Project Server 2003 with TrackIT.

IT Director

Confidential, Augusta, GA

Responsibilities:

• Established and directed the strategic long term goals, policies and procedures for the organization and directed the operations of the Confidential department.
• Planned and implemented all technical aspects of IT projects, including development of project requirements, budgeting for acquisitions and upgrades, and purchasing of hardware and software.
• Implemented and managed a Microsoft Windows 2003 multi domain environment .
• Configured VPN, firewall, routers, and switches for voice and data networks.
• Successfully planned and directed the development of next generation and FDA-approved Web-based service for the assessment of AD/HD.
• Designed a communications infrastructure around Microsoft CRM for the dissemination of leads and account conversion(s) using various wireless protocols to over 700 field reps.
• Planned and managed the installation of an IBM HS20 Blade Center.

IT Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Assessed project feasibility, gathered business requirements, and executed project plans for several initiatives that were part of a $1.5M infrastructure upgrade.
• Managed designers, copy writers, HTML coders, and ASP, ASP.NET and Java/JSP developers.
• Created synergy between sales, advertising, marketing, and the core Web development team, and increased productivity.
• Designed an engagement and development methodology that resulted in a 30% reduction in development time.
• Upwardly managed personnel at many levels within the organization including the VP Product Development, COO and CEO.

MIS Manager

Confidential, Atlanta, GA

Responsibilities:

• Responsible for communication with internal and external customers, as appropriate, in order to ensure the delivery of high quality service and support.
• Directly responsible for cost estimations, technical specifications documentation, site requirements planning, and proposal writing.
• Monitored the direction and growth of business to ensure the application of appropriate technologies and support resources.
• Ensured proper alignment with business goals through effective management and leadership.
• Responsible for researching and analyzing new technologies and ensuring strategic alignment.
• Implemented software and hardware standards to ensure vendor license compliance.
• Lead project manager for all e-commerce solutions and Internet application projects.