SUMMARY:

• As a motivated, strategic thinking professional; my experience includes more than 20 plus years in information technology and professional services specializing in the financial banking sector, legal industry, public and government entities, distributions supply chain, health care management, and consulting services.
• Highly skilled at relationship building with clients and across organizations and teams; apt at writing, presenting, and interpersonal communication. Skilled at designing and implementing strategic plans around departmental and organizational goals. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Management and mentoring skills to support the team, hiring aptitude for assessing the skills and qualifications for evaluating candidates.
• Experience providing internal employee development, team effectiveness and leadership development consulting at all levels of the organization. Well - versed in all phases of project management; from inception to closure, through the warranty period. Trained and skilled in tracking details, communicating deadlines, and following up with internal and external partners to ensure on time completion within budget. Ability and interest in learning and incorporating new technology.
• Microsoft Office 2003, 2007, 2010 (Word, Excel, PowerPoint, Visio, Access, InfoPath, Outlook, MS Project, Lync),SharePoint 2007, 2010, 2013 (with designer)
• Cloud: AZURE, Websphere, SharePoint, PowerBI, AWS - web and cloud implementations
• Databases: Oracle, Basic SAP, SAP HCM (Human Capital Management Module), JDE, Lawson, OLAP (Databases), Lotus Notes as a database
• Management Systems (LMS) such as Global Knowledge and Knowledge Pathways
• Reporting: Crystal Reports, Business Analytics
• Governmental/Public Housing Related: Yardi, MRI (property management)
• Banking Related: Fiserv (Navigator, Premier Collections, Premier, Cognos Business Analytics, Director, Expedite)
• Management Systems (LMS):Global Knowledge, Oracle Tutor and Knowledge Pathways
• SAAS, CRM (Aptify, PeopleSoft, Oracle Modules), LBI (Lawson), BI Solutions
• Program Management: 5 or more related projects
• Client engagement/relationship building
• Resource Management/Direct reports
• Mentoring
• Solutions Development
• Client Strategy
• Process Engineering
• Public Sector/housing
• Status reporting
• Meeting management
• Budget management
• Global Resource Management/Team coordination
• Global Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Senior IT Project Manager

Responsibilities:

• Project Management -
• Projects:
• ServiceNow End to End Implementation
• Windows/SQL and Exchange 2016 Server Applications Upgrade/Decommission
• New Global WFM End to End Implementation
• MXP/PCH System upgrade (software used to manage ship location, inventory and assets)
• SharePoint 365/2016 Hybrid Solution Strategy and Project Plan
• Responsibilities:
• Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, vendor management
• Budget, resource estimates and cost analysis
• Project Plans, scope, resource management and tracking
• Status reporting, issues, risk tracking
• Technology:
• SharePoint/Office 365
• ServiceNow
• Clarity
• Microsoft Teams

Confidential, Rosemont, IL

Senior Project/Program Manager

Responsibilities:

• Project/Program Management:
• Projects:
• Infrastructure
• Infrastructure: Windows/SQL and Exchange Server Applications Upgrade/Decommission
• Applications: Black-Line Financial Application Implementation
• ERP:
• Upgrade of JDE 9, integration interface projects (EDI and JSON formats for data exchange)
• Upgrade from Oracle 11 to Oracle 12 platform
• Oracle E-Business Cloud Solution/AZURE Data Migration/implementation (SCM, Financials)
• Professional Services: PMO Dashboard and Report development
• Programs:
• Chick-fil-A - Distribution Center openings (4) Domestically
• All Chick-fil-A technology enhancements:
• Truck tracking (GPS global positionings)
• RF Scanning/Labeling (GS Case Traceability new technology)
• Load/Stop Detail JSON file Tracking
• Responsibilities:
• Management of professional and technical services tracking issues, risks and escalation, for development, enhancements and customer engagement within the client program
• Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, vendor management
• Budget and cost analysis
• Management of facility/distribution center setup
• Telephone line setup: (T1)800#, voicemail configuration and automated prompts, customer services setup, Warehouse setup: racking, storage, delivery schedule, plate storage, scanning (RF) setup), Dock Staging plan, WMS Configuration (data connection from client and third party to core order system)
• Planned and managed all facility builds and go live operations
• Implementation of business integration retail clients, Cloud, finance and ERP projects
• Waterfall/Agile task tracking using Smartsheets and Jira combination
• Technology:
• Technology Setup: Hardware/Software setup (bricks), Sentech monitoring installed
• Network rebuild/Implementation: CISCO Mobility Solutions
• Requirements for:
• Connectivity and configuration
• Protection and optimization
• Security and remote access
• Broadband/bandwidth
• Load balance
• Amazon Web Services (AWS) for client data management solutions:
• Setup resources, VPC security groups, creating managing IAM rules
• Use of Management Console for: Management tools, Storage tools and AWS Snowball file transfer and file share, cloud monitoring
• Websphere Application Server (Java app manager)
• SharePoint 365
• PowerBI Design
• Dynamics 365 Cloud
• Use of SharePoint, Confluence, JIRA, MS Office, MS Project, Daptiv and various other project management tools

Confidential

Senior Program Manager

Responsibilities:

• Program Management:
• Projects:
• Application development:
• Aptify Mobile app - Mobile app development (responsive/adaptive viewing on 3 screens (desktop, Tablet, Mobile)
• Aptify (proprietary CRM tool) desktop software end to end implementation and upgrades
• Responsibilities:
• Management of high-profile Enterprise client projects throughout Chicago
• Creation of Program Roadmap based on client input and technology enhancement requests
• Client financial/budget management
• Client status reporting (issues and risks)
• Development of project plans and schedules
• Resource allocation across projects
• Manager of Consulting practice within PMO, customer success and client engagement management and solution design, tracking issues, risks and escalation, for development,
• Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, Budget and cost analysis
• Product Lifecycle Management (PLM) of Aptify products
• Development of resource performance improvement plan
• Regional strategy for growth opportunities and client engagement
• Career path and objectives for team members
• Manager of Business Analyst resources for Chicago office
• Technology:
• Mobile application development: iOS/Android app for ADA member services
• Use of Google Docs/Excel sheets for project tracking and escalation
• Contributing approver for JIRA Administration
• Contributing approver for Clarizen implementation

Confidential, Chicago, IL

Consulting Program Manager

Responsibilities:

• Program Management:
• Projects:
• ERP: Oracle 11 Talent Management - upgrade (HRMS, Finances, CRM, Procurement)
• Infrastructure: Windows/SQL and Exchange Server Applications Upgrade/Decommission Server retirement
• Data center move (server consolidation, migration to vm’s)
• SharePoint site buildout for PMO
• Responsibilities:
• Management of IT resources: Application Development Team, Telecom, Development and Security
• Management of professional and technical services tracking issues, risks and escalation, for development, enhancements and customer engagement within the client program
• Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, vendor management
• Budget and cost analysis
• C-Level status reporting and meeting coordination
• Agile/Waterfall hybrid sprint tracking of tasks
• Technology:
• SharePoint 365
• PowerBI Design
• Dynamics 365 Cloud
• Use of SharePoint, Confluence, JIRA, MS Office, MS Project, and various other project management tools

Confidential, Chicago, IL

Senior Program Manager/IT Applications Manager

Responsibilities:

• Program Management:
• Projects:
• SharePoint Designer for New PMO Site
• Medical application software - Mobile app development (responsive/adaptive viewing on 3 screens (desktop, Tablet, Mobile)
• Customer Database implementation and development/software with Tableu reporting and Hadoop platforms
• Kronos upgrade
• Infrastructure Project Manager for Enterprise Implementation initiatives: Lync, DNN Upgrade, SoftwareAG implementation, server builds f data entry for database tracking Medicaid/Medicare and medical billing information
• Responsibilities:
• Management of IT resources: Application Development Team, Telecom, Development and Security
• Management of professional and technical services tracking issues, risks and escalation, for development, enhancements and customer engagement within the client program
• Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, vendor management
• Budget and cost analysis
• C-Level status reporting and meeting coordination
• Release Process Manager for: System updates for-Front/Backend (Payer, Registration, Self-Pay, Denials
• Architecture Project Manager for Enterprise Implementation initiatives
• Lync system administrator/support
• Trouble shooting and testing of custom SharePoint design
• Collaboration with Solutions Architects to develop and design custom SharePoint solutions
• Agile/Waterfall hybrid methodology for task tracking
• Technology:
• Kronos upgrade, Tableau, Hadoop, HBase, Data Services
• SharePoint 365
• PowerBI Design
• Dynamics 365 Cloud
• Microsoft TFS
• Use of SharePoint, Confluence, JIRA, MS Office, MS Project, and various other project management tools

Confidential, Chicago, IL.

Senior SharePoint Manager

Responsibilities:

• Projects:
• SharePoint custom design for SharePoint intranet solution
• Responsibilities:
• Management of technical resources
• Development of Scope, SOW and Project Plan documents to name a few
• Implementation of Agile Scrum methods for deliverables
• Collaboration with the business to gather requirements for user stories
• Trouble shooting and testing of custom SharePoint design
• Collaboration with Solutions Architects to develop and design custom SharePoint solutions
• Development of Executive Status reports
• Tracking of project budget
• Development and management of roadmap and timelines.
• Technology:
• Use of JIRA for Sprint and issue tracking
• Nintex Workflow
• SharePoint

Confidential, Itasca, IL

Identity Program Manager/Business Lead

Responsibilities:

• Program Management:
• Programs under the AJG Supported by the North America Region
• Redesign of Identity Management tracking system
• Update of user and account profiles for Identity Management tracking system
• Responsibilities:
• Review and analysis of security profile documents
• Analysis and management implementation of Identity Management system
• Verification of security profiles and alignment with SOX’s reporting
• Establishment and setup of user access and profiles for new system
• Creation of wireframes for business approval and application build
• Management of off shore development team: daily tasks, issues, time management
• Weekly management meetings and status reports
• Support to Solutions Architect
• Oracle talent management - resource management
• Agile/scrum methodology used
• Technology:
• Use of JIRA and MS Project
• Excel
• Proprietary Identity Management system

Confidential

Director, Program Management/Customer Success

Responsibilities:

• Program Management:
• ERP: PeopleSoft Upgrade (all modules)
• Cloud Migration (SharePoint, Windows Applications, Hyperion, P2V, V2V)
• Responsibilities:
• Support services outsourced offshore
• Transition to managed services
• Business Process Management
• KPI management
• Resource engagement
• Risk/Issue/Change Management
• Contract negotiation Management of remote and offshore teams and testers
• Change Manager for all releases end to end - Coordination of dates and times, review of changes with change committee, technical on call deployments, evaluation of change impact on environment, release window impacts, attending release board for approval
• Creation and documentation of all Phases including the CAR and ROM (Rough Order of Magnitude).
• Agile Scrum Methodology used
• Technology:
• Use of SharePoint 2010 and PlanView to manage the project plan and resources
• Collaboration environment/Google Docs