SUMMARY:

• Scrum Master Certified Professional with 13.5 years’ of global IT experience in the domain areas of Banking Financial services, CN Postal and Transit services and Human Resource encompassing:
• 1.6 years’ experience as HR Business Analyst managing resources, hosting multiple weekly meetings with senior management stakeholders, management of reports - chargeability, forecasting
• 1 year experience as Scrum Master/Test Execution Lead tracking deliverables, defect/bug/risks tracking, leading daily scrum meetings along with weekly status meetings, management of scrum burnout report, prioritization of testing, change requests creation
• 7.1 years’ experience as a Business Analyst/Product Owner in the areas of CN postal/transit service products, treasury, credit card, lending and deposit products, leading and facilitating requirements, tracking deliverables, defect tracking, management of reports, hosting daily and weekly status meetings and prioritization of testing, designing desktop and web based flow charts and Mobile product UI designs. Testing experience including test management, test development, test execution and test validation, of various types of applications, desktop and web based GUI, front end/back end systems integration, UAT testing and performance testing
• 3.8 years’ experience in Technical/Non-Technical Customer Support and Sales in the areas of credit cards, mobile phone plans, HP digital cameras and printers, bank accounts, cable plans
• Progressive experience in software development methodologies like Waterfall and exposure to Agile
• Extensive experience in SIT, UAT and performance testing
• Extensively used Project management tools like MS Office 2013, SharePoint, Requisite Pro, IBM ClearQuest and Quality Manager, HP Quality Center, and MS Project to manage application/product development
• Proficient in end to end development of products from requirement analysis to designing, testing, documentation, implementation and delivery management
• Extensive experience with problem analysis and resolution, people development, problem solving, team management
• Extensive experience with resource management, forecasting and personal/peer performance management(Workday)
• A proven track record of successfully managing multiple priorities in parallel, interacting with different teams
• Multiple recognitions for excellent work performance by leadership in Accenture, Hewlett Packard
• Ability to work in ambiguity, attention to detail and penchant to achieve results
• Excellent verbal and written communication skills, mediation skills, interpersonal skills
• Personal Strengths: Empathy, Achiever, Restorative, Developer, Responsibility, Consistency, Focus

PROFESSIONAL EXPERIENCE:

HR Business Analyst

Environment: MS Excel, MS Word, MS Power Point, SharePoint, Workday HR platform, HR Services

Confidential

Responsibilities:

• Accomplished ramp up of the group resources by more than 80% within 2 months in co-ordination with the recruiting team
• Eliminated ambiguity regarding resource staffing and chargeability with regular weekly and bi- weekly meetings and sending constant status updates to stakeholders
• Established a trustful professional and personal relationship with resources and stakeholders leading to a more productive and happy work atmosphere
• Created bi-weekly time chargeability reports for resources, contributed to bench forecasting calculations on a monthly basis
• Achieved 100% staffing for the group by coordinating with different project leads to identify role compatibility with available resources
• Enabled myself as SME for all resource related queries with stakeholders, team managers
• Organized Managed Termination meetings in coordination with field HR team for Senior Management
• Created and documented new joiner orientation guides, volunteered as supervisor for virtual sessions with new joiners
• Performed personal/peer performance management, and related activities on Workday platform

Scrum Master/Test Execution Lead

Environment: Windows, Presto card machines, MS Excel, HP QC, MS Word, MS Power Point, SharePoint, Transit Services

Confidential

Responsibilities:

• Assisted in the team recruitment process - reviewed resumes and conducted interviews
• Worked with the development team to ensure understanding of the business requirements and use cases, contributed to the high level and low level design documents
• Led daily scrum meetings, sprint planning meetings, sprint review meetings, sprint retrospective meetings for the agile project
• Acted as a liaison between client business and technology groups, actively managed client expectations regarding testing
• Demonstrated ability to build relationships, work collaboratively and resolve problems with people at all levels within the client organization
• Authored project Test Plan including associated testing processes, audited test use cases, coordinated daily test execution and supported defect management activities
• Created change requests as required, obtained signoff from various stakeholders, documented and raised issues for resolution encountered during the testing process, reviewed test results to ensure they met testing standards and facilitated daily status meetings
• Generated the sprint burnout report for Senior Management on a weekly basis, created presentation decks as required for monitoring project progress
• Analyzed the defects, produced defect analysis report and defect tracker, resolved testing queries

Senior Business Analyst/Product Owner

Environment: Windows, HP QC, MS Office, MS Visio, MS Excel, MS Power Point, SharePoint, Banking products

Confidential

Responsibilities:

• Managed 8-10 different projects simultaneously, Led daily requirements gathering and other sessions with 10-15 client teams with 25-35 stakeholders for each project to co-ordinate project effort
• Ensured business and system requirements were gathered in the form of detailed functional requirements, non-functional business requirements, technical requirements and business designs
• Created and documented Project Plan, Business Requirements document(BRD), performed gap analysis between the current and future intended states
• Worked with the technology team to ensure understanding of the business requirements and business designs, obtained sign off on the various elements to ensure solution delivery meets the needs of the business
• Assisted with prioritization of testing activity in support of identified risks in project schedules or test scenarios
• Created organized and professional presentation material for clients and partner stakeholders detailing project progress and recommendations wherever applicable
• Authored Requirement Traceability Matrix (RTM), User Acceptance Testing (UAT) test plans, use cases and test scripts. Contributed to RFP, SOW, low level and high level design documents and other required project documentation
• Created change requests as required, obtained signoff from various stakeholders, documented and managed Issues and Risk Log
• Performed testing scope analysis, communicated scope and schedule changes and reviewed QA/testing standards for test scripts
• Led the UAT test effort and successfully coordinated testing between different client teams. Performed/Participated in Smoke/Regression and retesting of applications
• Analyzed the defects, produced defect analysis report and defect tracker daily to track high severity defects. Additionally, facilitated defect triage calls and weekly status meetings with senior management - internal and client

Business Analyst

Environment: MS Word, MS Project, ClearQuest, MS Power Point, SharePoint, MS Excel, MS Visio, transit services, postal services, telecommunication products

Confidential

Responsibilities:

• Created and documented PMO process guides and time entry troubleshooting guide
• Configured ADT Tools namely ClearQuest(CQ), documented issues for the project, managed Issues and Risks Log for the project, contributed to change requests documentation and obtaining sign off from various stakeholders
• Facilitated meetings with stakeholders to gather, analyze and review the requirements, resolve issues and provided solution blueprints with architectural updates for the Presto project
• Analyzed requirements, contributed to high level design documents and worked with technology team to ensure requirements for postpaid mobile products were understood

Test Lead/Tester

Environment: MS Excel, MS word, SharePoint, Mercury Test Director, Load Runner, HP QC, ClearQuest, Tax products

Confidential

Responsibilities:

• Successfully performed integration and UAT testing, created and resolved defects and maintained the defect log
• Drafted new joiner orientation guide and system application guides
• Developed a performance test environment in coordination with other test teams
• Facilitated daily and weekly meetings to discuss testing status with senior management
• Owned the file generation aspect of the client data preparation and the issues register
• Improved accuracy of client data prepared by devising a better QA process resulting in 100% data accuracy
• Led status meetings and presented testing progress to senior management