SUMMARY:

Data and business systems analyst with experience in both public and private sectors, which includes a proven track record in data analysis, service transition, and change management. The ability to relate to both technical and non - technical audiences and management teams, strong knowledge of project processes and IT infrastructure, in addition to a quality assurance/testing background, has resulted in effective liaisons between business and IT teams. Seeking opportunities to leverage my systems and analytics knowledge in a business setting.

SKILL:

Data Analytics: R, Python, SQL, QlikSense

Project Methodology and Tools: Agile, JIRA, Confluence, SharePoint

Operating Systems and Databases: Windows, UNIX, Linux, MS SQL Server

PROFESSIONAL EXPERIENCE:

Data Analyst (Consultant)

Confidential

Responsibilities:

• As a member of the Data & Analytics (DNA) team, render support for the Capital Markets Analytics Lab by:
• Developing and implementing data collection and analytics systems which optimize statistical efficiency and quality, including acquisition, filtering, cleaning, and visualization of alternative datasets (social media, geolocation, website traffic, news) from primary and secondary sources.
• Conducting data analysis via statistical techniques, including correlation studies and regression modeling, to identify and interpret trends and patterns in complex data sets.
• Gain exposure to data warehousing techniques, principles, and tools, including ETL (Extract, Transform, Load) processes, physical and logical data models, and Teradata database utilities.
• Analyze complex Teradata SQL scripts to ensure compliance with functional requirements.

Graduate Research Assistant

Confidential

Responsibilities:

• Data extraction of surveillance data and weather data from the Environment Canada and Weather Underground websites - utilized SQL scripts and R packages in data cleansing and aggregation.
• Data mining and analysis of the surveillance and weather forecast dataset using time series and clustering methods (ARIMA, ARMA, and KNN), Random Forest, Classification and Regression Trees (CART), and Artificial Neural Network models - identified seasonal and trend components; utilized variable importance measures in identifying weather variables strongly associated with infection risk and disease spread.
• Text mining, association rules, and data visualization to identify key themes and patterns in datasets.
• Social network analysis of equine movement data, including in-degree/in-strength and in-strength/out-degree measures indicative of infection risk and disease spread.
• Communication of descriptive and predictive results via scientific manuscripts, including publications in the Journal of Preventive Veterinary Medicine and the Transboundary and Emerging Diseases journal.

Senior Application Support Analyst (Consultant)

Confidential

Responsibilities:

• Rendered infrastructure and application support for the BMC Remedy ARS 7.5 ITSM system, including the system mid-tier (application and web servers - Windows Server OS/IBM WebSphere), and end-user web and desktop clients.
• Resolved SSH Tectia issues for incoming BMC Remedy feeds.
• Maintained retail back-office business managed apps (BMAs) written in VBS and VBA, including daily, weekly, and monthly tasks, as well as yearly audits and re-certifications.
• Successfully transitioned daily FileNet Panagon batch jobs from a local drive to a network drive.
• Ensured Remedy account setups and modifications were addressed within 1 business day, as opposed to the 5 business days set out in the Service Level Agreement (SLA).

Windows 7 Business Analyst (Consultant)

Confidential

Responsibilities:

• Conducted Windows 7 application rationalization and remediation for designated business units within the bank: worked with internal application owners and external vendors to understand an application’s function, network dependencies and installation requirements.
• Verified the production status for packaged COTS and enterprise applications (e.g. Tectia SSH, Netezza client) via Active Directory, and deployed such apps via MS SCCM to Windows 7 operating systems.
• Worked with the Service Desk and Field Services teams to resolve user application issues post-migration to Windows 7
• Surpassed performance expectations by remediating applications for six business units (with user counts of one hundred or more) within the first three months.

Lead Implementation Analyst (Consultant)

Confidential, New York, New York

Responsibilities:

• Enterprise rollout of the Manage Engine Service Desk Plus system as a replacement for FrontRange HEAT - as project lead, conducted a feasibility study based on product’s cost, suitability for use, and ease of adoption; identified project stakeholders, worked with network engineers and database administrators to setup test and production environments (server setup, MS SQL 2012 database settings, Active Directory feed and field mappings, e-mail server/gateway configuration, notification rules), provided training and overview sessions for end-users, and managed the GO-LIVE process (end-user communication, support, and HOW-TO guides).
• Application support and change management for the Housing Data System (HDS) and Emphasys housing applications on Windows Server 2003/2008 operating systems - applied vendor patches via SQL scripts, completed major upgrades, maintained development, testing and production environments, coordinated UAT, change advisory board (CAB) signoffs, and production releases.

Senior Help Desk Administrator (Consultant)

Confidential, Florham Park, New Jersey

Responsibilities:

• Served as the technical lead for a one-month Windows 7 migration project for 150 users in a distributed sales force team as well as 200 internal users - deliverables included an assessment of the Windows XP environment using BMC Track-It, Windows 7 compatibility testing with enterprise applications e-mail and calendar migrations, deployment via MS SCCM 2012, as well as end-user training.
• Rendered support for the SAS application, including installation and configuration of Base SAS 9.2 for the sales and clinical data analytics teams, resolution of import/export issues between SAS and Microsoft Office 2010, as well as compatibility issues between SAS, Java, and Windows 7 32/64-bit platforms.

Network Operations Center (NOC) Analyst

Confidential, Jersey City, New Jersey

Responsibilities:

• Worked with security engineers to understand client rules, queries, and dashboards, and subsequently documented outage procedures and SLA requirements for each client.
• Performed installation, configuration, testing and upgrades for Security Incident and Event Management (SIEM) systems: ArcSight Manager, ArcSight Database (Oracle 10g) and ArcSight Console on Windows and UNIX systems.
• Utilized VMware VSphere in creating virtual machines for Red Hat Enterprise Linux (RHEL 5 and 6) and Windows Server 2003 operating systems.
• Reviewed Java-based logs to determine root causes for abnormal system behavior.

Infrastructure/Data Center Analyst

Confidential, Warren, New Jersey

Responsibilities:

• Application support for data center applications utilized at the world’s largest bank, namely:
• Technology Asset System (TAS, in-house infrastructure inventory tool):
• Ensured virtual system installs by system administrators were compliant with Operations & Technology (O&T) standards (e.g. ESX servers in clusters and IBM LPARS in domains).
• Daily feed reconciliation with Aperture and the BMC Remedy-based Global Technology Management System (GTMS). Ensured devices entered in either system filtered into TAS and vice versa.
• Technical lead for the Technology Asset System (TAS) decommission project - identified key workflow processes for transition to Aperture, including incoming and outgoing feeds from auxiliary sources, table, field mappings, and data discrepancies, potential end-user impacts, and a phased approach to the system’s shutdown.
• Aperture (datacenter service & resource management tool):
• Served as a liaison between end-users and developers for application issues in the production environment.
• Verified integration with the Technology Asset System (TAS), identified inventory gaps in databases using SQL, and initiated reconciliation where necessary.
• Hewlett Packard’s Asset Center and Radio Frequency Identification (RFID) technologies:
• Co-authored the Asset Center Service Level Agreement (SLA) for outage, change, and problem management - identified key stakeholders (infrastructure, application, and database teams), stakeholder roles and responsibilities, obtained agreement on service levels, maintenance windows, and change advisory boards.
• Worked with geographically diverse system administrators, information security, and application support teams in the analysis, design, and implementation of the SSH Tectia public key authentication between Asset Center and the firm's employee data and purchasing systems.

Senior Help Desk Analyst (Consultant)

Confidential, New York, New York

Responsibilities:

• Rendered support for applications utilized by faculty, staff, and students, including WestLaw, LexisNexis, SecurExam, LawNet intranet, Novell GroupWise, and Cisco Clean Access.
• Initiated research and documented solutions for software interoperability issues (e.g. Microsoft Daylight Savings Time patch and Novell GroupWise appointments).

Setup Configuration Analyst

Confidential, Bridgewater, New Jersey

Responsibilities:

• Analyzed test results to confirm compliance with Human Resource business rules set forth by Hewitt clients.
• Utilized SQL in preparing custom reports requested by HRO (Human Resources Outsourcing) Benefits clients.
• Gained exposure to the IBM CICS environment and the JCL language.

Senior Application Support Analyst (Consultant)

Confidential, New York, New York

Responsibilities:

• Served on the project team transitioning Comtrack to a web-based ticketing system - Virtual Ticket (VT)/Virtual Request (VR):
• Documented and provided the workflow for requests and tickets.
• Conducted user application testing (UAT) to confirm VT/VR workflows mirrored Comtrack’s workflows.
• Project tracking to ensure departments and end-users migrated to VT/VR completed Comtrack in-flight workflows