SUMMARY

• Business Analyst with experience in gathering, analyzing and documenting of business requirements, system/process work flows and AS - IS and TO-BE gap analysis
• In-depth knowledge and understanding of Agile and Waterfall methodologies; writing user stories, use case and use case scenario narratives, developing use case diagrams using UML modeling standards; developing context diagrams, activity diagrams, data flow diagrams, data mapping, API design and protocols
• Diverse business domain experience including Financial Services, Credit Ratings, Business Information, Price Assessment, Media Production, Commodities Trading, Property & Casualty Insurance and Retail Sales
• Strong business and functional analysis skills; excellent communication skills - both verbal and written with technical and business communities
• Proficient with business process engineering and Software development life cycle including analysis, design, development, testing and implementation of software applications
• Experience in developing test strategy; developing test plans, test scenarios, test cases and traceability matrix
• Capable of working across business functions, teams and groups; analyze systems, processes, service integration across diverse systems and data integration impact at higher level
• Adept in identifying and remediation of Operations risks due to non-compliance of process, regulatory and data governance
• Understanding of the Credit Risk and Basel II, III risk management framework
• Certified in Collibra Expert Level I Data Governance Center version 5.x
• Highly motivated, disciplined and enthusiastic about working in a team environment and as an individual contributor
• Energetic, self-starter and a quick learner with critical thinking, process and project management skills

TECHNICAL SKILLS

ERP System: ECC 6.0/5.0, SAP R/3 4.7, CRM 7.0, ADP DMS

Operation Systems: Windows 95/98/NT/ XP/ 7, 10

Databases: SQL, Oracle, Access

Languages: Microsoft Visual C#, .Net, HTML, XML, SQL, Java

Tools: Microsoft Word, Excel, Visio, Power Point, Project, SharePoint, SQL Server Management Studio, Piranha Content Management

Other: Rally, TROUX, JIRA, HP Quality Center, R Studio, AWS Enterprise Cloud Services, Collibra EDG, SYNC

PROFESSIONAL EXPERIENCE

Confidential, Montvale, NJ

Business Analyst

Responsibilities:

• Participate in requirement workshops with various business groups during the exploration phase to understand business processes, flesh out business and data requirements, and capture business rules
• Work with the Enterprise Architecture team during the design phase to come up with the proposed solution design options based on the business requirements
• Liaise with the Enterprise Security and Data Governance teams for data requirements review from business impact perspective
• Map out application access provisioning process with the Enterprise Identity and Access Management Team Lead
• Negotiate project scope, phases, timelines and priorities with Project Sponsors and Product Owners
• Participate in the daily Scrum calls during the implementation phase of the application lifecycle
• Collaborate with the QA team in planning out the QA testing; review test cases and test data design for testing
• Organize product demonstration in conjunction with the Tech. Lead to the product owners for “First Look” and feedback for corrections and improvements
• Coordinate with the product owner in planning out User Acceptance testing, ‘Pilot’ release of the applications to a limited number of Users and ‘Full Rollout’ to all Users
• Work with the Development and Help Desk teams to plan out a ‘White-Glove’ support strategy for both Pilot and full Rollout

Confidential, New York, NY

Business Analyst

Responsibilities:

• Attend workshops with key Stakeholders to capture business rules and assess solution impact in the scope of its integration with existing and future applications
• Work in conjunction with the Systems Analyst in developing Epic stories from the workshops outcome and convert them into User Stories for the Sprint cycles
• Interact and negotiate prioritization of product backlog, create low-fidelity design mock-ups using wireframes and prototypes with the Product Management team
• Participate in the daily Scrum calls for the application implementation and testing in Development and QA environments; update the PMO on the Application rollout plan delivery on the weekly conference calls
• Liaise with Product and Business Process Management teams in planning and conducting User Acceptance Testing sessions
• Coordinate with the Business Process Lead in designing and implementing of an onboarding and adoption plan of the application for over three thousand Users across seven business groups in four regions
• Work with the Identity & Access management team in defining and configuring the User group and roles for the purpose of automating the application installation and access provisioning
• Participate in the weekly Change Management planning sessions to strategize, plan and implement process change activities
• Conduct weekly conference call with multiple business groups for identification, analysis, testing, verification and migration of critical financial artifacts to the new document repository
• Engage in Training and Application White-Glove Support for a direct interaction with the User; elicit User receptiveness to the solution and process change
• Interact with the Business Process Lead in understanding the current file share entitlements to design a target scenario for the migration to the Documentum solution and decommissioning shared drives by leveraging access matrixes and log reports
• Author training documents representing the new process and impart training to Application Support Users using a virtual training platform
• Work with the Corporate Compliance Office and the IT team in defining shared drive access provisioning process and distributing of the quarterly access control reports
• Monitor process compliance by the external vendor for access request implementation meeting SLA
• Liaise with the Project Manager for execution of the project’s tactical plan, reporting on migration and decommissioning progress

Confidential, Warren, NJ

Business Analyst

Responsibilities:

• Conducted requirement sessions with the Business Users, Product Owners and other Stakeholders
• Analyzed the captured requirements, drew out current and To-Be process flows using Activity diagrams
• Fleshed out the core functional and non-functional requirements in solution components
• Developed low-fidelity screen mockups using wireframes for the UI designs based on the defined functionality
• Wrote Use Case narratives listing multiple scenarios; developed Use Case diagrams from the narratives
• Worked with Business Applications Practice team; ensured business process, corporate governance and SDLC compliance
• Worked with the Project Management in projecting work breakdown structure, reporting on project milestones and managing project scope

Confidential, New York, NY

Business Analyst

Responsibilities:

• Interview business users and capture requirements as user stories from role and desired functionality goal perspectives
• Decompose and effectively communicate user stories to the implementation team
• Break down stories into tasks for story point estimates and planning out monthly iterative development cycle
• Attend daily Scrum stand-up, facilitate product backlog and sprint planning meetings, sprint reviews and sprint retrospectives
• Write use cases narratives and scenarios, develop use case diagrams using UML model notations
• Write User Operations Manual, Market Data Guide and Technical Specifications document using Word, Excel, Visio, Acrobat and screen capture tools
• Responsible for review and documenting of Platts critical applications’ planned DR failover and fail back procedures
• Document failure scenarios and design support models using Visio; validate support processes and secure signoff from the stakeholders
• Author Day to Day support documentation for Platts Price Reporting Platform, Financial Data Mart, Price Reference Data, and Petro Chemicals Mobile Platform applications in development life cycle
• Design, configure and maintain corporate intranet repository using Sharpoint for the IT operations team to facilitate easy access to technology content including project documentation, user guides, technology specifications, forms and solutions architectural artifacts
• Administer SharePoint site collections at the group levels to allow sharing of enterprise documents, granting permissions to internal and external users, managing document metadata for security and data governance objectives
• Assist Project Manager in updating of Project Reports; secure signoffs from project stakeholders and collect project artifacts
• Collate list of technologies present in the IT landscape and status of these technologies from vendors’ life cycle management perspective
• Facilitate project execution in order to achieve the Enterprise level goals of checking compliance, forecasting demands and presenting business cases to the senior management for ramping up development of new applications and upgrading those beyond the vendor supported Service Level Agreements
• Gather supporting documents to enable enterprise level decisions on asset deployment, management, and retirement/disposition
• Ensure availability of current architecture artifacts in a Sharepoint directory for the Enterprise Planning group to evaluate and formulate business strategies for application development planning
• Identify Business capabilities, functions and map them to Platts applications and capabilities; facilitate allocation of granular asset costs by business cost and profit centers
• Facilitate internal and external audits pertaining to software applications, systems and processes to meet compliance and data governance
• Define and document the change management, incident management, and approval process; identify roles and responsibilities of the Development and QA teams in Development and QA environments
• Identify and mitigate operations risks associated with data governance, license compliance and vendor product lifecycle
• Utilize SQL query report to analyze the data quality issues with Market Reference data files and write requirement documents for the support team to update them
• Interact with Product Owners and design Channel Partners’ technology delivery compliance process, reporting and reconciliation of Partners’ subscription based content distribution fulfillment
• Document operation improvement plan and objectives of remediation procedures in the aftermath of COBIT audit findings

Confidential, Edison, NJ

Business Analyst

Responsibilities:

• Analyzed systems and processes for defining scope of a Communication Automation application development project using Waterfall methodology
• Identified high level business requirements, key risks, dependencies and processes impacted
• Liaised with Users and Product Owners/SMEs for elicitation of requirements and preparation of functional specifications documentation
• Developed use case narratives and use case scenario diagrams depicting system and actors behaviors, system boundaries, product functionalities, business rules, and User/System interfaces
• Modeled data requirements, data flow and context diagrams for the proposed system
• Interacted with Solution Engineer and Lead Developer for designing Screen Prototypes, Graphical User Interfaces, Wire Frames, Systems Interface designs, and authoring of User Manuals
• Maintained Data dictionary for mapping of master data, meta-data and transactional data in the legacy system to proposed system database; developed and maintained a RACI and Requirement Traceability matrixes

Confidential

Business Analyst

Responsibilities:

• Worked closely with Product Owner in identifying value drivers for the project and achieving optimum ROI by strategic prioritization of product backlog and scoping of product features
• Broke down epic stories into smaller user stories for the development team to design effective Systems, Functions and Interfaces; teamed up with Users to understand business requirements and translate them to user stories
• Liaised with key stakeholders for prioritizing product features, defects, enhancements and defining sprint backlogs
• Worked with the Lead Developer in designing of systems and user interfaces
• Coordinated test activities during sprint cycles; helped QA Lead with developing test plans, test scenarios, and test cases
• Participated in daily Scrum stand ups, sprint planning and sprint retrospective
• Updated portfolio items and maintained project artifacts using Dashboard in Rally

Confidential, Edison, NJ

Business /Production Manager

Responsibilities:

• Designed processes to develop sources for suppliers and production services; wrote Requests for Proposals identifying project deliverables and timelines
• Drew up finance and controlling budget guidelines for entertainment media production projects
• Authored process document for maintenance of production budget expenditure, maintenance and reconciliation of expenditure accounts
• Developed and maintained financial accounts, Equipment Management log report using MS Office tools
• Reviewed and edited production, distribution and exhibition contracts