SUMMARY:

• Versatile, high energy professional, successful in achieving business growth objectives within turnaround & rapid changing environment, with over 8 years of experience in Product Management & E - Commerce Operations.
• Analytical, Methodical, and Resourceful Professional with experience in Business Modeling, Requirement Gathering and Analysis, Data Analysis, Project Management in Retail and E-commerce.
• Proficiency in identifying current and future customer requirements by establishing rapport with potential and actual customers understand service requirements in APAC, EMEA & NA regions
• Leveraged skills in formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Proficiency in identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Expertise in implementing sales & marketing activities dat can create a positive experience for clients; reaching out to new & unexplored market segments & customer groups using segmentation & penetration strategies for business expansion
• Interacted with users and technical team members to analyze requirements and develop technical design specifications.
• Interpret complex data, analyze results using statistical techniques and provide ongoing reports.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Creative and innovative thinker, team player with excellent communication and analytical skills, bringing energy, enthusiasm and leadership to problem resolution.
• Experienced in all stages of Software Development Life Cycle (SDLC) with proficiency in Various Methodologies including Waterfall and Scaled Agile Framework (or SAFe).
• Experience in analyzing and responding to RFI/RFP.
• Worked closely with various internal teams to define teh scope, provide estimates, set project timelines and initiated relevant change requests (CR).
• Closely worked with QA team in delivering detailed Test Plan, Test Cases. Highly involved with system testing and integration testing.
• Proficient in developing UAT plans, UAT cases and executing UAT.
• Experience in creating and maintaining teh Requirement documents dat include System Requirements, Business requirements and Functional requirements- High Level Design & Application Interface Agreements.
• Experienced in conducting Joint Application Design (JAD) sessions with Business users, Business system analysts, SMEs, software developers, and QA team.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall

Software: MS Office, Minitab, Balasmiq, SharePoint, Tableau, Visio, Network Intelligence Envision, Enterasys Dragon IDS, BackTrak, Kali, Metasploit

Languages: SQL, XML

Business Modeling Tools: Project Management Tools, JIRA, AHA, Power BI

Operating System: Windows (All), iOS (All), Linux (Ubuntu, Suse)

Database: MS Access, MS SQL Server

WORK EXPERIENCE:

Product Management - Connected Car & Music

Confidential

Responsibilities:

• Collaborated with GN engineering team & OEM’s to integrate track-to-track specific audio equalization with a real-time audio analysis technology in order to achieve a targeted revenue of $10 Million.
• Research & data synthesis of key data points to identify growth opportunities for teh company to enable teh user personalize their car infotainment experience with teh help of cloud services.
• Supported in creating product strategy, roadmap & use-cases with PM & Engineering team on a Geo-Fenced module for payments which would enable users to shop on-teh-go via a voice-enabled infotainment system.
• Formulated strategy to identify emerging markets based on demographic, psychographic & ethnographic data theirby improving product-market-fit of micro-mobility companies.

Entrepreneur & Director (Operations)

Confidential

Responsibilities:

• Lead teh vision and drove strategic roadmap for retail business transformation dat impacted digital experience for consumers.
• Established successful growth strategies for desktop, mobile and app dat helped in upscaling consumer experience by 40% on year-on-year.
• Conceptualized and successfully launched delivery updating mobile app across all stores which resulted in 80% reduction of complaints and 95% reduction of false claims by customers. Teh app was later launched nationally in all stores across teh nation.
• Developed KPI's & metrics for retail stores to standardize products and reduce consumer complaints by providing incentives and controlling teh order flow to teh outlet theirby resulting in increased outlet performance and reducing losses by 25% in 3 quarters.
• Developed key relationships and partnerships with B2B & B2C companies on long term contracts which resulted in a regular cash flow throughout year for $145k.
• Introduced OKR process for teh team as well as teh stores to manage peers and team members.
• Led a team of 10 employees to establish a successful supply chain network with teh farmers statewide and sourced higher quality raw materials at subsidized rates.
• Established successful tie-ups with wedding planners & event management companies to convert enquiries into actual business adding to a year-on-year revenue contribution of $360k from weddings.

Co-Founder | Product Manager

Confidential

Responsibilities:

• Joined teh founder after 2 months of teh initial phase, built teh MVP and were revenue positive in 6 months.
• Was selected in top 40 startups among 100 startup in Startup Bootcamp in Amsterdam.
• Designed use cases to identify & organize teh system requirements and collaborated with teh engineering team to transform teh features into teh product.
• Applied growth hacking, A/B experimentation techniques to grow and improve metrics across teh AARRR funnel.

Team Lead - Information Security Operations

Confidential

Responsibilities:

• Responded to and coordinate teh resolution of Information Security Incidents and threats 24 x 7 while mitigating and/or containing financial, legal, and reputational damage
• Interface with internal/external auditors, federal regulators and governing authorities to substantiate compliance requirements (SOX and PCI) and effectiveness of controls.
• Managed real-time monitoring and prevention activities; including investigations of critical information security exploits, which impact customer data and organizational reputation.
• Incident & Fraud investigations for money laundering activities, access to prohibited websites, unauthorized access to restricted active directories and share point portals
• Key member of teh migration project from Lotus Domino server to Microsoft exchange servers.
• Helped educate & create awareness among public through CSR campaigns on road safety in collaboration with teh Regional Transport Office, Western India.
• Brand awareness campaigns in hospitals, colleges and sporting events for continued mileage and sustainability among competitors.
• Sustainable Vendor Management program resulted in maintaining 96% quality benchmark.
• In House Floral Artists Program helped in sustaining 40% increase in Annual Turnover
• Target Audience Centric Campaign resulting in 32% increase in monthly subscriptions