Project Manager, Business Operations Resume

EXECUTIVE SUMMARY:

Resourceful Project Manager skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue.
Experience in managing migration, automation and security projects. Excel in coordinating diverse teams and resources to complete objectives. Organized and detailed oriented wif proactive and hard working nature.
Project Management Resource Management Relationship Building Effective Leadership Strategic Planning Change Management Enterprise Implementation Agile / Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager, Business Operations

Responsibilities:

Execute end to - end project management using teh Project Methodology, demonstrating ownership of teh entire process from beginning to end
Oversee multiple projects through all phases of development ($250k to $10 Million)
Mitigate risk factors through careful analysis of financial and statistical data. Anticipate and manage change effectively in rapidly evolving business environments
Move between agile and waterfall approaches depending on project specifics and client goals and create project detail roadmaps

Confidential

Project Coordinator

Responsibilities:

Ensured dat all project deliverables meet and exceed quality standards and are documented wifin teh project quality control process
Assisted in teh development of project plans, schedules and milestones
Managed and monitor project risk and escalated as needed
Scheduled project meetings and site work as stipulated in project plan
Built a book of business of $2.3M by utilizing sales strategies to grow pipeline and close AV projects
Managed a portfolio of $650k accounts after closing to continue teh relationship between myself and teh IT decision makers
Provided onsite management for most local and remote projects

Confidential

Business Account Manager

Responsibilities:

Achieved 2016 quota of 327% in machine-to-machine activations and 137% in mobile solutions
Managed a total of 120 mid-size accounts in teh Construction, Manufacturing, Distribution, Transportation and Professional Services vertical
Maximized Salesforce.com CRM Tool for all prospecting and funnel/forecast management
Provided comprehensive business support solutions: Machine-to-Machine, Fleet and Asset Management, Business Continuity, Remote Monitoring, Field Service Applications and Tablets
2017 Q1 Recipe for Success Winner- Charlotte Team
% YOY growth in activations
% YOY growth in m2m activations
Consistently met and exceeded monthly sales quota over 134% while maintaining balanced KPI metrics such as new lines, mobile broadband, tablets, and accessory revenue
Led and presented month-to-date numbers to colleagues and managers dat were consistent wif district business goals
Top 3 out of 124 sales consultants in meeting and exceeding sales quota in 5 different metrics in teh District

Confidential

Ticket Sales Representative

Responsibilities:

Mentored team members by providing positive feedback and of teh sales process; taught team members how to politely and effectively explain correct product noledge
In charge of leading daily meetings for discussing departmental goals, while providing strategies to help surpass pre-set sale goals
Averaged 80-100 telephone sales calls daily, orchestrating appointments wif single-game buyers, businesses, and inbound leads in order to sell Hawks season, group, and suite tickets
Produced over $126,000 in FSE, group, and suite revenue during teh season

Confidential

Premier Banker/New Hire Trainer

Responsibilities:

Facilitated classes and s wif adult learners for Banking products and for Sales and Leadership courses
Responsible for cross-selling products/services and meeting day-to-day sales goals.
Serviced and consulted PMA (Portfolio Management Accounts) wif assets over $25k and