SUMMARY

• An IT generalist with 8+ years of experience in delivering sustainable solutions, across software development lifecycle, in fortune 500 companies, with multi - domain expertise and keeping the lights on of the project. An adaptive and analytical thinker, and a deadline driven professional, with proven excellence in cross cultural competency and delivering impressive project artifacts and deliverables.
• Scrum Master with 6+ years, in Scrum events and artifacts to maximize transparency including sprint retrospectives - inspection, identify, construct and implement improvements, sprint reviews - assessment, adapt, elicit feedback, and collaboration, daily scrum - improving communications, promoting quick decision-making, identify and remove impediments, and sprint planning - projection and negotiations.
• Business Analyst with 8+ years, in Elicitation techniques, understanding the big picture, communicating findings to both technical and business stakeholders, skilled in storytelling, building narratives inclusive of data, draw insights from data, adept at visualization, intuitively understand story behind numbers, with domain expertise, and up to date with trends and evolving business models.
• Data Analyst with 5 years, in obtaining, scrubbing, exploring, modelling, interpreting & reporting data.
• Business Systems Analyst with 6+ years, in ensuring efficiency and effectiveness of software, carrying responsibilities of researching problems, finding solutions, recommending course of actions, and coordinating with stakeholders to create action plans to meet specified requirements, by leveraging technical knowledge in software and hardware platforms including operating systems, hardware configurations, programming language, etc., liaising between business and technology stakeholders.
• Release Manager with 4+ years, in managing SOD (Segregation of duties) for deployment activities over large groups of stakeholders, Go Live and Sun Set landmarks, engage Disaster recovery environment, oversee rollback efforts, clearing or justify violations, and determining of mitigation steps.
• Test Lead with 2+ years, in developing test strategy and test plans, determining test tools and test metrics, coordinate and initiate integration planning, control test data and integrated timelines, design test environment and automation, and communicate test summary reports and config management.
• Tester (independent) with 5+ years, in analyzing testability, implementing test environment, creating test specifications, implement and execute test data, evaluating test results and test approach - model based, methodical, dynamic, etc., logging defects, measuring performance and reporting deviations.

TECHNICAL SKILLS

• UML, MS Visio, Mock-up Screens, MATLAB, Lucid Chart.
• HPALM, TestRail, HPQC, Test manger, SOAPUI, Load Runner, ARA, SOAPUI, Postman.
• SDLC, Waterfall, Agile-Scrum, Kanban, Spiral, Wagile, Scrum-ban.
• MS SQL Server, MS Access, Oracle, Data Marts, Query/Reporting, Data Mining,
• BASIC, C/C++, SQL, Java, .Net, C#, AJAX, HTML, CSS, XML.
• JIRA, HPQC, MS Office, SharePoint, Confluence, Chalk, TFS.
• Tableau, Crystal Reports, IBM Cognos, Integration and Reporting services, Splunk.
• ICOMS, CSG, Hawaii billing, CRM, FINRA, Securities, Pricing, e-Wallet

PROFESSIONAL EXPERIENCE

Business Systems Analyst, Test Lead

Confidential

Technologies: MS Office, JIRA, Confluence, Chalk, UML, Oracle, ARA, SOAPUI, Postman, HPALM, Test Rail, KAFKA, Java, Gateway, Billing systems - CSG, Hawaii, ICOMS, XML, JSON, SQL, Big data

Responsibilities:

• Authored project deliverables including Business and Functional requirement documents, assessed technical specification and overview of code reviews, ensuring alignment of requirements to mapping.
• Drove architectural design of Product vision to include legacy data integration requiring custom objects definition and mapping, reporting and metric, and data translation, merging, and integration.
• Created prototype of user interface for demo purposes to business stakeholders, grabbing approval, excitement and sign-offs, in parallel to constant evaluation and customization, of SLAs.
• Managed multiple vendors through end to end testing and SOD, coordinating multiple teams for cutover and go live activities, creating risk registry and lessons learnt repository, creating a winning atmosphere.
• Mentoring new scrum team and Product owners, providing training and guidance in setting up JIRA projects and Confluence / Chalk site, maximizing team coordination, resourcefulness and transparency.
• Ensured smooth functioning of team by protecting the team from outside distractions, removing impediments and conflicts, and leading the team from project initiation through project delivery
• Outlined UML diagrams depicting process data flow, data transfer, and data requirements enabling a successful coaching and mentoring team members with functional and technical detail of the project.
• Identified and submitted risks to Risk manager for inclusion, utilized JIRA and Confluence to document Product Backlog, User Stories, and Scrum-ban board, executing planning and burn-down activities.
• Learnt activities and deliverables by being actively involved in all phases of SDLC from initiation to prod support, ensuring implementation of system enhancements, taming business satisfaction
• Created Test suites and Plans, maintaining uniformity in TCs, cheered independent testing, performed exploratory, smoke and sanity tests, and coordinated in performance testing (~6-10 million notices/day).
• Encouraged transparency by being a model, handling regular updates to the system - e.g. AppleTV supportability in two weeks from initiation to production, documented systematic & manual processes.
• Educated and enforced agile framework, managing testing team in Mexico, and coordination with BAs in the USA, and development team in Brazil, acing work flow and distribution, under Scrum-Kanban.

Confidential

SOA Analyst, Scrum Master, Subject Matter Expert

Technologies: Scrum, MS Office, Onsite-Offshore Model, MS Project, JIRA, Java, UML, Oracle, SOAPUI, HPQC.

Responsibilities:

• Acted as a liaison between billing systems (ICOMS, CSG, Hawaii), external vendors, and SOA team, ensuring a fluent communication and successful middleware integration across all services and systems.
• Creation of Project Schedules and High-level timeline, translating business needs into sustainable requirements, defining Business Logics, Product Validations, and Specifications leading to JIRA stories.
• Outsmarting existing data mapping and communicating changes in JAD sessions to Dev and QA teams in an Onshore-Offshore model with aid of UML Diagrams, Traceability matrix, and FRD Walkthroughs.
• Creation, walkthroughs and reviews of Change requests, deliverables including FRD BRD, Use Cases, and Process Flow Diagrams, to constituents (Phone Apps, Kiosks), aligning expectations and service changes.
• Assisted development of user experience elements revolving solution design, sharing of schemas across all constituents (Phone/Tablet apps) uplifting standard of UI experience and customer satisfaction.
• Design of new services (SOAP & REST) and enhancement of existing SOA services, orchestrating use of multiple webservices per request, for enhanced flow of information and application mindset with SOA.
• Development of Test Plan and Test cases, examining test data and test scenarios, execution of Unit tests, Integration testing, defining and coordination of Performance testing, as per service level agreements.
• Scheduling, preparation, and execution of UAT with Stakeholders and business users, absorbing and documenting feedback, creating JIRA stories and defects, and translating required change to Dev teams.
• Conducted regression testing for all billing platforms and constituents, extensively using and sharing SQL queries and stored procedures, for data analysis, system verification, and test scenarios, in HPQC.
• Facilitating daily scrum meetings and updating JIRA boards to track lifecycle of user stories and defects, removing impediments, and communicating MOMs from external constituents to internal scrum team.
• Guiding UI constituents with latest enhancement and capability of SOA services, creating and managing epics, predicting timelines using burndown velocity chart, and backlog task from retrospective meetings.
• Manage offshore and onshore teams as SOA analyst, maintaining quality of SOA solutions and mapping innovation; providing strategic insight for Product and IT management for vendor mobile applications.

Confidential

Database Analyst, BA

Technologies: Agile/RUP, .Net, OLAP, data modeling, Oracle, Big Data, Cognos, Informatica, Mock-up Screens.

Responsibilities:

• Conducted requirement workshops, focus groups, interface analysis and prototyping to efficiently apprehend needs and expectations of clients, and used Mockup screens to convey the feel of GUI screen.
• Collaborated to extract data expectations from BI reports, established requirements traceability matrix (RTM) using rational requisite pro to trace the completeness of requirements versus product delivery.
• Coordinated the execution of Unit Testing, SLA testing, Integration Testing (SIT), Performance and UAT.
• Coordinated with the DW architects to identify appropriate dimensional modelling (identifying dimensions/facts/referential integrity) and measurements including semi/non/full additive measures.
• Networked with the developers to ensure functional implementation of business requirements and worked with QA Team in creating and executing Test Plans, Test Scenarios, and Test Cases.
• Created and distributed SQL queries for data retrieval, insert, analysis, system verification and validation.
• Used various SQL commands like create, delete, update, and joins to store, update and retrieve data, and data sizing in terms of number of columns, records per dimension, facts and index table.
• Framed web methods and xml outputs in data mapping table to covert business requirements into technical requirements, ensuring alignment with the goals of data warehouse.
• Involved in identification of problem definition as part of continuous process improvement using define, measure, analyze and improve (DMAI), for future growth in BI reports, establishing feed-back loops.
• Involved in Project Management activities like defining / managing project scope, schedule management, creating project plans, while tracking and communicating project status and deliverables.
• Involved in identifying the slowly/rapidly changing dimensions for generating reports and OLAP cubes to facilitate the multi-dimensional view of the data to generate slicing/dicing, roll-up/drill-down reports.
• Elaborated and ensured consistency in formal description of the data structures including data definitions and data flow diagrams, in source-to-target mapping and Intelligence index reports.

Confidential

BSA, Scrum Master

Technologies: MS Office Suite, MS Project, MS SharePoint, Visio, Scrum, Java, SQL, Business Objects, QC.

Responsibilities:

• Conducted GAP analysis around identification of business rules, business and system process flows, user administration, requirements, and assumptions.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications, thereby utilizing strong interpersonal, oral and written communication skills.
• Created wire frames and developed a prototype of the graphical user interface (GUI) and demonstrated to the stakeholders and business users, took feedback from them, and adjusted sprint buckets.
• Extensively worked in Data Mapping within the three-tier architecture and external web services.
• Interviewed business users and process owners, to gather requirements and documented feasibility analysis of their needs, by coordinating with the Project Manager and technical lead.
• Identified and analyzed, defined opportunities for business process improvement, documented processes, initiated efforts to make improvements.
• Involved in creating and including stored procedures in system to swiftness of testing and response time.
• Prepared UAT test cases, conducted walkthrough to the UAT users and conducted UAT along with them.
• Tracked defects in Quality Center and worked with QA team to resolve defects.
• Worked closely with Developers to review user recommendations and understand technical constraints, developing comprehensive and accurate functional specifications.
• Managed internal team and collaborated with client team using Scrum practices including daily morning scrum, retrospectives and planning meeting, operating on modulation of two-week sprints.
• Updated the agile tracking system to provide transparency on sprint progress to all stakeholders.

Confidential

Business Systems Analyst (BSA)

Technologies: Clear Quest, Microsoft Project, Oracle, UNIX, MS Excel, MS Access.

Responsibilities:

• Conducted reviews and walkthroughs of Legacy system to develop GAP analysis document, identifying business rules and requirements and documenting them in a format for inter and intra team reviews.
• Created project plans to take into consideration projects’ mission, process flows and timelines.
• Designed and developed use cases, use cases diagram, activity Diagrams and sequence Diagrams using UML, by analyzing business process to describe system interaction and functional requirements.
• Documented User Manual and provided training and Reverse KT for the end users for the application.
• Executed stakeholder analysis and ensured a successful User Acceptance testing, reviewed feedbacks and walkthrough with development team, incorporated tasks, and implementations, ensuring Sign-OffsPerformed business analysis including process re-engineering for all legacy systems, fulfilling documentation gap, and enabling transfer of all features into one synchronized system.