SUMMARY

• Over 5 years of experience in the technology, education, commercial printing, and banking industries, working as a liaison between business partners and multifaceted development teams.
• Specialties include project delivery (planning, risk identification & mitigation, dependency tracking, and status reporting), requirements definition, and user experience design for consumer - facing, self-service applications.
• A result-oriented Consulting Business System Analyst with around 6+ years of extensive experience in domains like Financial and public sectors.
• In Depth knowledge of Software Development Life Cycle (SDLC), Requirements, Analysis/Design, System Integration and User Acceptance Testing (UAT) and Practical Knowledge of RUP, RAD, Waterfall Model and Agile Software Development Model.
• Extremely proficient in Stakeholder Management, Process Modeling, Functional Specifications and Traceability Management.
• Possess high-caliber presentation, client interaction, and data analysis skills.
• Adept at leveraging Technical platforms to meet business goals.
• Highly motivated, organized, and target oriented team player who enjoy working with multi-functional team towards common goal.
• Possess a well-balanced understanding of business relationships, business requirements, and technical solutions with ability to work collaboratively with business analysts, software testers, developers, stakeholders, SME's and other team members even in extremely aggressive project environment.
• Prepare, execute, and monitor project plans and prepare reports on project performance.
• Define, analyze, and manage the requirements (business, functional, and technical) throughout the lifecycle of the project
• Possesses impeccable interpersonal skills

TECHNICAL SKILLS

• RUP, Agile, UML,BusinessModeling, Process Modeling and Data Modeling
• MS Access, SQL Server
• MS Visio, Rational Rose, Rational Requisite Pro.
• Six Sigma Green Belt | Retail Banking Certified
• Quality Improvement | Process Analysis | Lean Operations
• Business & Technical Documentation | Relationship Management | Oral Communications | Time Management
• MS Office | MS Project | MS Visio | MS SharePoint | Google Suite| Spice Works

PROFESSIONAL EXPERIENCE

Confidential, Westmont, IL

Business Analyst/ Project Coordinator

Responsibilities:

• Managed Contract Management Dashboard project activities across requirements, database design, integration design/development, and presentation layer user experience. Worked closely with client to gather and analyze requirements in detail. Conducted meetings with all stakeholders for clarification on the requirements and execution process. Designed dashboard mockups to meet client branding. Saved client $4M in annual costs with this $165K project (one-time investment).
• Led requirements gathering and scope definition of E-signature initiative that reduced contract documentation delivery, signature, and return time from 9 days to 2 days.
• Built and managed relationships with PMs of top 20 high-profile projects. Conducted weekly status calls to identify bottlenecks and opportunities. Generated weekly summary report for executive management.
• Identified weaknesses, challenges, and opportunities within the contract team and created new processes to address these issues in a cohesive and comprehensive manner.
• Defined project scope and deliverables in collaboration with senior management and stakeholders.
• Participated in process requirements, planning, and validation through operational testing.
• Created data-driven presentations, formal reports, and ad hoc reports to answer business questions quickly.
• Wrote detailed project documentation including meeting minutes, action items, and issues lists.
• Interfaced client’s business needs with software team through development of functional specifications, flowcharts, user stories, and ergonomic UX/UI mock-ups/wireframes.

Confidential, Chicago, IL

Responsibilities:

• Led joint team sessions on product functionality and implementation.
• Participated in business intelligence solutions development, communication, training, and implementation.
• Conducted reverse-deployment calls to gain better understanding of Wrike.

Confidential

Business Analyst

Responsibilities:

• Conducted Joint Application Development (JAD) sessions to collect user requirements and translated these to business & functional requirements that provided the appropriate scope of work for technical teams to develop prototypes and overall systems.
• Customized and managed the internal Software Development Life Cycle (SDLC) methodology including configuration management, Use case Specification Documents (USD), work flow diagrams, requirements management, UML analysis and design.
• Developed and validated Business Requirement Documents (BRD) and technical specifications per user requirements. Negotiated mutually acceptable solutions between business users and developers. Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Conducted Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer, feasible for the developers, and with limited exposure to the forces of change.
• Customized and improved existing business practices, workflows, activities and deliverables. Created graphical depictions of use cases including sequence diagrams, activity diagrams, use case diagrams of the business workflow.

Confidential, Irving, Texas

Operations Administrative Coordinator

Responsibilities:

• Managed project costs and schedules to ensure approved budgets not exceeded.
• Maintained department record system which included storage, retrieving, and researching of files.
• Resolved product and service issues by determining the cause of the problem, devising the best solution, explaining this to the client, resolving the issue, expediting the correction, and following up to ensure satisfactory resolution.
• Worked on daily Spiceworks tickets related to creating, resetting, and managing network accounts.

Confidential

Project Manager

Responsibilities:

• Led project teams, internal and external, to achieve defined milestones and deliverables.
• Developed and managed corporate web presence including social media accounts on Facebook, Yelp, and Instagram.
• Created content and designed overall look of internal and external sales and marketing brochures, blogs, flyers, and Web pages while maintaining strict branding guidelines.
• Managed customer database, prepared weekly reports, and monitored market trends.